D-2 TRAINING BY CON.doc

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Armed Guard Services for the SSA Albuquerque Teleservice Center (AQTSC)
Solicitation number
SSA-RFP-09-1029
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D-2 DESCRIPTION OF THE TRAINING TO BE PROVIDED BY THE CONTRACTOR

The contractor shall develop a Basic Instruction and Training Plan (reference Section B-5(b)) and provide this training to all contractor personnel before being assigned to this contract. The training shall cover all subjects contained in the General Services Contract Guard Information Manual, revised February 2008. These instructions shall also include the subject listed below. The contractor shall provide a copy of the training plan to the COTR within 15 calendar days after award of the contract. The contractor shall also provide a copy of the Training Completion Report (reference Section B-5(b) and B-5(f)) for each employee to the COTR before any officer is assigned to this contract. The Training Completion Report shall list all subjects and the number of hours for each subject. The training instructor shall certify this Training Completion Report.

SUBJECT
HOURS
DESCRIPTION
Emergency Medical
8
All guards must be trained by American Red Cross (ARC) or American Safety & Health Institute (ASHI), which is equivalent to ARC, certified instructors in emergency first aid procedures, Heimlich maneuver and receive a Standard First Responder First Aid Certificate. Emergency first-aid procedures include: immediate action to control bleeding; recognition of first-aid procedures for convulsion, epilepsy, stroke, heart attack, head prostration and other disorders.
Cardiopulmonary Resuscitation (CPR)
8
Guards must be trained by ARC or ASHI certified instructors in CPR and receive and “ABC” “CPR/AED Adult Certificate” (Form 1747). CPR procedures include basic procedures for life support and cardiac arrest relief. All guards must be CPR certified annually and carry this certification on their person while on duty.
Safety and Control of firearms
8
Nomenclature and operation of issued Firearms. Discuss Safety and control, policy and position strong and weak hand.
Elements of Security
2
Basic elements of security systems. Purpose and characteristics of barrier, intrusion detection and fire devices. CCTV as an integral part of security systems.
Patrol Methods
1
Patrol theories and application
Communications
1
Importance of proper use of equipment and procedures
Response to Crimes in Progress
1
Caution to be exercised when coming upon a crime in progress or process of being committed.
OSHA Standard 29 CFR 1910.1030., Occupational Blood borne Pathogens
3
The instructor will provide instruction on the exposure to necessary skills to deal with the hazards of exposure to blood borne pathogens as follows:

Explanation of the blood borne pathogens standard How blood diseases can be transmitted.

Employee Hazard recognition.

Ways to prevent the exposure.

Required personnel protection equipment.

Hepatitis B Vaccine.

Procedures to follow for emergencies.

Use of Baton and Handcuffs
2
When, how and where to use the baton and/or handcuffs. Reference SGIM.
Arrest and Search
2
Planning and making an arrest. Reference SGIM.
Fires
1
Types of fires and extinguishers.

Traffic Control

2
Objective and methods of Vehicular and pedestrian traffic control. Reference SGIM.
Report Writing
2
Various contractor and Government Agency forms, reports and logs used by the security force, and procedures for their completion in accordance with the SGIM.
Examination
2
Written examinations will be given to determine knowledge and understanding of the academic subject matter and the SGIM. A total of two tests, each one hour long and each covering one half of the subject matter.

A certified instructor must train all employees. Annual refreshers must be provided. Additional training is required for tasks modification and when new tasks are implemented affecting exposure.

SUPERVISORY TRAINING TO BE PROVIDED BY THE CONTRACTOR

The contractor shall develop a supervisory instruction-training plan and provide this training to all contractor personnel being considered for supervision. The contractor shall provide a copy of the training plan to the project officer 15 days after award of the contract. The contractor shall provide a copy of the training completion report to the project officer. The training completion report shall list all subjects and the number of hours for each subject. The training instructor shall certify this training completion report.

The subject shall include but not limited to the following:

· Technique for Issuing Written and Verbal Orders

· Post Inspection Procedures

· Uniform Clothing Procedures

· Employee Motivation

· Communication Skills

· Leadership and Employee Relations

· Management Skills

· Handling Employee Complaints

In addition to the above Standard Supervisor Training, the following contractor provided Supervisor training shall be administered over the course of one year:

· Conflict Management/Resolution

· Surveillance Detection

· Anti-Terrorism Level 1

· Improvised Explosives Device (IED) Awareness

A certified instructor must train all employees. Annual refreshers must be provided. Additional training is required for task modification and when new tasks are implemented affecting exposure.

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