SS-26-IHS1524267.pdf

UPGRADE OF D3 TO D4 ON ZEBRA PRINTERS- SS-2026-IHS1524267

1. INTRODUCTORY

This is a Sources Sought set aside for Indian Economic Enterprise (IEE) and Indian Small Business

Economic (ISBEE). This is NOT a solicitation for proposals, proposal abstracts, or quotations. The objective of this Sources Sought # IHS1524267 is to identify potential IEE and ISBEE vendors that can provide only new equipment and new parts for the required products described herein; no used, refurbished, or remanufactured equipment or parts shall be provided under any circumstances.

Absolutely no “Gray Market Goods” or “Counterfeit Electronic Parts” shall be provided.

2. OBJECTIVE

The objective of this acquisition is to upgrade existing Data Ray D3 interfaces to the D4 platform, provide one (1) year Managed Services Agreement (MSA) support, replace fifteen (15) Zebra

ZD421HC healthcare printers, and provide professional installation, configuration, testing, and training services to ensure uninterrupted BCMA and label printing operations.

3. BACKGROUND

The U.S. Department of Health and Human Services (HHS), Indian Health Service (IHS), is responsible for providing federal health services to American Indians and Alaska Natives. The provision of health services to members of federally recognized tribes grew out of the special government to government relationship between the federal government and Indian tribes. The IHS is the principal federal health care provider and health advocate for the Indian people. The goal is to assure that comprehensive, culturally acceptable personal and public health services are available and accessible to American Indians and Alaska Natives. The IHS currently provides health services to approximately 1.5 million American Indians and Alaska Natives who belong to more than 557 federally recognized tribes in 34 states.

The patient wristbands are utilized daily at the Cheyenne River Health Center and the D3 interfaces are End of Life and End of Support as of March 31st. The upgrade from D3 to D4 will allow the

Zebra printers to be supported and maintained under the current service agreement. This upgrade will be a service that is performed by a DataRay Technician that is onsite. There are multiple wristband printers throughout the service unit that need this upgrade. This upgrade will allow

Cheyenne River Health Center staff members to perform their job duties effectively to provide the best patient care.

4. SCOPE

4.1 Managed Services Agreement (MSA)

• Provide 24/7 remote technical support and troubleshooting.

• Provide proactive system monitoring and alerting.

• Deliver software patches, updates, and version maintenance.

• Maintain compatibility with RPMS and BCMA workflows.

• Provide hardware diagnostics and support coordination.

4.2 D3 to D4 Software Upgrade

• Upgrade thirty-one (31) existing Data Ray D3 interfaces to D4.

• Migrate existing configurations and RPMS integrations.

• Conduct validation testing to ensure operational functionality.

• Address IHS cybersecurity and vulnerability remediation requirements.

• Provide go-live support and operational verification.

4.3 Hardware Replacement

• Provide fifteen (15) Zebra ZD421HC healthcare printers (300dpi).

• Configure printers for RPMS-compatible wristband and medication labeling.

• Replace aging or unsupported label printers throughout PRSU departments.

• Ensure minimal downtime during hardware transition.

4.4 Professional Services

• Provide installation and configuration services.

• Conduct system testing and validation.

• Provide end-user training as required.

• Deliver post-installation support during go-live period.

4.5 Deliverables

• Operational Data Ray D4 system across Pine Ridge Service Unit.

• Fully configured and deployed Zebra ZD421HC printers.

• One-year Managed Services support coverage.

• Installation and training documentation.

• Confirmation of cybersecurity compliance alignment.

5. SECURITY REQUIREMENTS

All services must comply with IHS, HHS, and Federal Information Security Management Act

(FISMA) requirements. Remote access must adhere to IHS cybersecurity policies and utilize secure encryption methods approved by the IHS Office of Information Technology (OIT).

6. PLACE OF PERFORMANCE

Work shall be performed remotely unless on-site support is required. Primary locations include Pine

Ridge Hospital and associated PRSU clinics.

Cheyenne River Health Center – Eagle Butte 24276

166th St.

PO Box 1012

Eagle Butte, SD 57625

7. HOURS OF OPERATION

The hours of operation will be 8:00am to 5:00pm, Monday through Friday. The IT Supervisor, with ample notification, must approve of any work conducted outside of the scheduled operation time.

8. PERIOD OF PERFORMANCE

The period of performance of this contract is 07/01/2026 – 06/30/2027

9. GOVERNMENT RESPONSIBILITIES

• Provide network access in accordance with IHS security policies.

• Coordinate scheduling for installation and testing.

• Provide local technical support during implementation.

10. CONTRACTOR RESPONSIBILITIES

• Provide qualified personnel to perform all required services.

• Ensure timely delivery of hardware and software upgrades.

• Minimize operational disruption during installation and transition.

• Maintain confidentiality of all Protected Health Information (PHI).

11. ADDITIONAL INFORMATION: Provide any additional information that may assist the

Government in refining its acquisition strategy or determining whether a competitive set-aside or other RFO-aligned commercial approach is appropriate.

12. CLOSING STATEMENT: Point of Contact: john.otubu@hhs.gov, Contract Specialist, at m@hhs.gov. Submission Instructions: Interested parties shall submit capability statement via email to john.otubu@hhs.gov. Must include Sources Sought Number SS-26-IHS1524267 in the Subject line and complete the attached IEE Representation Form. The due date for receipt of statements is

June 22nd, 2026, 10:00AM, EST. All responses must be received by the specified due date and time in order to be considered. Late responses and responses from sources other than IEE, ISBEE will not be accepted. This notice is for information and planning purposes only and shall not be construed as a solicitation or as an obligation on the part of HHS. HHS/OMAS does not intend to award a contract on the basis of responses nor otherwise pay for the preparation of any information submitted. As a result of this notice, HHS/OMAS may issue a Request for Quote (RFQ). THERE IS

NO SOLICITATION AVAILABLE AT THIS TIME. However, should such a requirement materialize, no basis for claims against HHS shall arise as a result of a response to this notice or

HHS’s use of such information as either part of our evaluation process or in developing specifications for any subsequent requirement. Disclaimer and Important Notes. This notice does not obligate the Government to award a contract or pay for the information provided in response. The

Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in SAM.gov. However, responses to this notice will not be considered adequate responses to a solicitation.

13. INFORMATION SUBMISSION INSTRUCTIONS

Interested companies should review the attached and then submit a response that provides feedback, if any, on the attached and that addresses all of the information listed under “Capability

Statement/Information Sought”. Capability statements and responses shall be submitted via email to john.otubu@hhs.gov no later than 10:00 AM EST on June 22nd, 2026. The subject line for the email heading shall be “Data Ray D4 Upgrade”– SS-26-IHS1524267.

Please provide succinct detail and depth to enable

Please add a cover letter to your response with the following information:

Company Name

Company Unique Entity ID number

Company points of contact, mailing address, telephone and website address

Any Governmentwide Acquisition Contract (GWAC), General Services Administration (GSA)

Schedule vehicle, or other available procurement vehicles your company maintains that could meet this requirement

Business Size relative to NAICS code 541511 - Custom Computer Programming Services.

Type of Company (e.g., large business, small business, 8(a), woman owned, veteran owned, etc.) as registered in the System for Award Management (SAM), Identify any/all teaming arrangements, Indian Economic Enterprise (IEE) Representation Form providing Native American Indian representation.

Disclaimer and Important Notes:

This notice does not obligate the Government to award a contract or pay for the information provided in response. The Government reserves the right to use information provided by the respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed.

Information provided will be used to assess tradeoffs and alternatives available for the potential requirement and may lead to the development of a solicitation.

Respondent are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted.

Any solicitation resulting from the analysis of information obtained will be announced to the public in SAM in accordance with FAR Part 5. However, responses to this notice will not be considered adequate to responses to a solicitation.

Confidentiality:

No proprietary, classified, confidential, or sensitive information should be included in your response.

The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).

mailto:john.otubu@hhs.gov