SR23-0231 Card Reader replacement RFI v.3.docx
DOCX document 60 KB Posted
- Attached to
- Credit Card Reader Replacement
- Solicitation number
- 81DMV-S3329
- Issued by
- Nevada
About this file
This is a Request for Information (RFI) from the Nevada Department of Motor Vehicles' Purchasing Division, seeking information about replacing their existing credit card reader hardware due to PCI compliance expiration in April 2026. The RFI requests vendors to provide two demo card readers by the submission deadline of May 30, 2025, at 2:00 pm Pacific Time, with the goal of identifying a solution that supports multiple payment methods including chip, swipe, contactless, digital wallet, PIN and signature debit payments. The department requires hardware compatible with their current CyberSource POS system and future Salesforce-based platform, with a potential volume of up to 450 card readers.
The RFI seeks detailed technical specifications, including processing speed, security features, EMV chip compatibility, USB power supply, and compliance with industry standards like PCI-DSS. Vendors are asked to provide per-unit and bulk pricing for up to 450 card readers, along with comprehensive information about warranty, support services, maintenance schedules, and ongoing technical support. The solicitation emphasizes the need for enhanced payment processing efficiency, security, and user experience, with the understanding that this RFI will not result in an immediate contract award but will be used to analyze aggregate information for potential future solicitation development.
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Other files
| File | Type | Posted |
|---|---|---|
| RFI questions - answers 3329.xls | XLS spreadsheet | |
| Quote Instructions.pdf |
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Text version
STATE OF NEVADA
DEPARTMENT OF MOTOR VEHICLES
Purchasing Division 555 Wright Way │ Carson City, NV 89711
Request for Information: SR23-0231 For Credit Card Reader Replacement
Release Date: 05/01/2025 Deadline for Responses: 05/30/2025 @ 2:00 pm Refer to Timeline and Submission Requirements for complete schedule and instructions
Single point of contact for the RFI:
Erik Bennett Phone, (775) 684-4894 Email Address, ebennett@dmv.nv.gov
(TTY for Deaf and Hard of Hearing, 800-326-6868 Ask the relay agent to dial, 1-775-684-4894/V.)
TABLE OF CONTENTS
| 1. | APPLICABLE REGULATIONS GOVERNING PROCUREMENT | 2 |
| 2. | PROJECT OVERVIEW | 2 |
| 3. | SCOPE OF WORK | 2 |
| 4. | COST | 3 |
| 5. | TIMELINE | 3 |
| 6. | SUBMISSION CHECKLIST | 3 |
APPLICABLE REGULATIONS GOVERNING PROCUREMENT
All applicable Nevada Revised Statutes (NRS) and Nevada Administrative Code (NAC) documentation can be found at: www.leg.state.nv.us/law1.cfm.
Vendors are advised to review Nevada’s ethical standards requirements, including but not limited to NRS 281A, NRS 333.800, and NAC 333.155.
This solicitation is a Request for Information (RFI) only. It is not a solicitation for bids or proposals. No contract award will result from this RFI. Aggregate information from this RFI will be analyzed and may be used as budget justification or to develop a subsequent solicitation.
All information received in response to this solicitation is considered confidential business information by the Administrator of the Purchasing Division. This solicitation will not lead to evaluation or award pursuant to NRS 333.335(7), so responses remain confidential.
PROJECT OVERVIEW
The Nevada Department of Motor Vehicles is seeking information regarding the replacement of our existing credit card reader hardware. Our current card reader hardware is out of PCI compliance as of April 2026 and we are exploring new solutions that will enhance our payment processing efficiency, security, and user experience. To meet the needs of the department, the new device will need to be capable of accepting payments via swipe, chip reader (EMV certified), touch/tap, digital wallet (Apple Pay, Samsung Pay, etc.), PIN debit and Signature debit. The new device will also need to be flexible enough to allow for programming in our current system as well as our new Salesforce-based platform. The department is requesting two demo card readers be provided from each respondent to allow us to test compatibility with our current platform as well as our future Salesforce platform.
AGENCY BACKGROUND
The Research and Project Management Division functions as the modernization arm of the Department of Motor Vehicles and provides critical project management services to the divisions of the department. The division enables the department to efficiently utilize available resources to improve department processes and support improved customer service.
SCOPE OF WORK
Objectives
Upgrade to faster, more reliable credit card readers Enhance security features to protect against fraud.
Ensure compatibility with various payment methods (chip, swipe, contactless, digital wallet, pin and signature debit).
Seamless integration with our current state system and our future state system.
Long-term support.
Project Requirements
Technical Specifications Provide detailed hardware specifications, including processing speed, compatibility, and security features.
Support for EMV chip, magnetic stripe, pin debit, signature debit, and contactless payments.
Durability and reliability of the hardware.
Compliance with industry standards and regulations (e.g., PCI-DSS).
USB power supply
Integration:
Compatibility with our existing POS system (CyberSource).
Compatibility with Salesforce, Mulesoft, and Drawbridge systems.
Required software or firmware updates.
Ease of installation and configuration (will be configured to work with both current state system and future state system).
Support and Maintenance Details on warranty and support services.
Maintenance schedules and procedures.
Options for ongoing technical support and customer service.
Details on recurring hardware upgrades.
COST
Please provide per unit cost details as well as bulk pricing for up to 450 card readers.
TIMELINE
All questions regarding this RFP shall be submitted using the Bid Q&A feature in NevadaEPro by the deadline below.
The following represents the proposed timeline for this project.
All times stated are Pacific Time (PT).
These dates represent a tentative schedule of events.
The State reserves the right to modify these dates at any time.
| Deadline for Questions | No later than 4:00 pm on 05/15/2025 |
| Answers Posted | On or about 05/22/2025 |
| Submission Deadline | No later than 2:00 pm on 05/30/2025 |
SUBMISSION CHECKLIST
Please send (2) demo card readers to:
Nevada Department of Motor Vehicles Attn: Erik Bennett 555 Wright Way Carson City, NV 89711
***** Please include a shipping label for demo card reader return *****
Information should be submitted as a Quote through NevadaEPro, https://NevadaEPro.com.
Technical information and Cost information should not be included in the same attachment.
All attachments should be flagged as confidential in NevadaEPro.
Additional attachments may be included.
Revised: February 2022 Page 1 of 6 Request for Information image1.jpg
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