Spreadsheet for Questions.xlsx

This document is a Request for Information (RFI) issued by the Department of Veterans Affairs (VA) regarding contact center training services for the VA Contact Center. The VA is seeking information on companies that can provide contact center training, including both live (virtual) and on-demand formats, to improve the ability of VA Contact Center employees to provide effective, high-quality customer service to veterans, beneficiaries, and providers. The training audience will include non-clinical staff in various roles, such as executive managers, supervisors, and front-line staff. The VA is not seeking proposals at this time and will not accept unsolicited proposals. Responses to the attached questions should be provided by May 20, 2024, at 3:00 PM Eastern. All submissions will be treated as business confidential materials and become government property. This RFI is for market research purposes only and does not constitute a solicitation or bind the government to any specific acquisition approach.