Attachment_01_Q&A.docx

SP7000-17-Q-1020 Questions and Answers Q1. Does the Naval Medical Center have their own equipment that needs to be removed? If yes, how many and what models?

A1. There is no Government owned equipment that needs to be removed.

Q2.

a. For each location listed, how many machines will need the 12 hour support?

b. Can the support be over the phone? Or does it have to be with on-site.

c. Will the response time be 8 hrs. or 4 hrs?

A2.

a. There are 34 devices, they are listed on the Delivery Schedule and are highlighted in green.

b. IAW with the PWS Sections 4.3-4.6, the support may be conducted over the phone but if it does not solve the problem, the support shall be in person to resolve the issue.

c. IAW with the PWS Sections 4.3-4.6, the response times shall be two (2) hours for a work stoppage issue and four (4) hours for a non-work stoppage. A phone call is required within an hour regardless of work stoppage or non-work stoppage.

Q3.

a. For each location listed, how many machines will need the 24x7 hour support?

b. Can the support be over the phone? Or does it have to be with on-site.

c. Will the response time be 8 hrs. or 4 hrs?

A3.

a. There are 28 devices, they are listed on the Delivery Schedule and are highlighted in orange.

b. IAW with the PWS Sections 4.3-4.6, the support may be conducted over the phone but if it does not solve the problem, the support shall be in person to resolve the issue.

c. IAW with the PWS Sections 4.3-4.6, the response times shall be two (2) hours for a work stoppage issue and four (4) hours for a non-work stoppage. A phone call is required within an hour regardless of work stoppage or non-work stoppage.

Q4.

a. Any devices placed on SIPR?

b. How many devices and which ones?

c. How many SIPR and how many NIPR?

d. How many SIPR devices require removable disk drives?

A4.

a. There are no devices that are on SIPR

b. None

c. SIPR-0; NIPR-All 402 devices, to include short term options

d. There are no SIPR devices therefore, no removable disk drives

Q5. Does the hospital currently use any Enterprise Management Tool?

A5. No

Q6. Will there be instructions to the logistics for the reverse auction? i.e. will it be blind? Or will it allow the vendors to bid in increments of $100 or $1000 dollars?

A6. Reverse Auction instructions shall be sent out to technically acceptable offerors. It will be conducted in Procurex. The final bid will be blind and a blind bid may ONLY be submitted once. The bid decrements will be at a minimum $500. To pre-enroll in Procurex (which is highly recommended), please follow the instructions:

Company Registration and User accounts To participate in this event, you must register your company prior to the start of the reverse auction. Registration is easy, quick, and totally free for sellers. If your company has ever registered on Procurex you do not need to re-register your company. However, you may want to add new users for your company. If you know your company was registered, but you forgot your password, visit https:// dla.procurexinc.com, click “Login”, and click “I forgot my password”.

User accounts and passwords When you register your company, you must identify a person as the Procurex “administrator”. This is usually the person who registers your company and who will be doing the bidding. The administrator will receive an email message in 1 or 2 business days from Admin@ProcurexInc.com confirming your company registration and password (your email address is your login name). Your company administrator can add, modify, or delete other users for your company (no charge for multiple users and no limit to the number of users). These users can be other administrators, sellers, or viewers. If you know that your company is registered, but you do not know who your administrator is, contact the Procurex help desk via email (service@ProcurexInc.com) or phone (866-412-7161).

Each user, upon logging in for the first time, will be required accept the “Site Terms of Use” and “Participant Terms and Conditions”.

Q7. Is the hospital currently using CAC?

A7. Yes

Q8. Will the price submitted with this response become the ceiling price used for the reverse auction?

A8. If an offeror is found to be technically accepted, their offer shall be placed in Procurex as their initial bid. There is no ceiling price in the reverse auction but the lowest price offeror will be displayed.

Q9. Are there any regulations to take into considerations with regards to the extra support required to this opportunity i.e. Service Contract Act, Department of Labor – Wage determination?

A9. There is no wage determination necessary as with FAR Provision 52.222-48 Exemption for Application of the erve Contract Labor Standards to Contracts for Maintenance, Calibration or Repair and FAR Clause 52.222-51. Please note, under FAR Clause 52.212-5, Clause 52.222-51 was erroneously not checked but this notification shall serve as notice as this is an applicable Clause and shall be included in the solicitation and award.

Q10. In order for offerors to have the ability to provide competitive pricing, can the Government provide historical information per location regarding the quantity of service calls outside of normal business hours?

A10. The amount of service calls shall depend on the quality of the devices offered, the manufacturer that the offeror is representing should have information in regards to the probability of their devices breaking.

Q11. In lieu of such 24 hour support, can the offeror provide a staged backup Multifunctional Device to utilize during downtime from the hours 6 PM to 6 AM including weekends and holidays?

A11. The end user is requesting 24 hour support and will not accept a staged backup MFD.

Q12. Per Page 20 of the PWS: High Volume Black and White or Color Devices:

Minimum 40 pages per minute or greater B/W and a minimum 35 pages per minute Color Would the Government please confirm how the speeds listed above need to be met when the CLIN under this VB calls for a color device? When a color machine is required does the vendor need to match the color speed only or both?

A12. The machine needs to meet both the color and black and white minimum pages per minute. This requirement is for all colored devices listed throughout the CLINS and PWS.

Q.13 Is this a new requirement or renewal? If renewal, what is the current contract number and who is the incumbent?

A13. This is considered a new requirement.