PWS_Digital Bus Transform_Draft.docx

SECTION 2: PERFORMANCE WORK STATEMENT

2.1 BACKGROUND

The purpose of this Performance Work Statement (PWS) is to define system functional support services for Defense Logistics Agency (DLA) Energy Business Process Support Directorate (BPSD), DLA Energy Procurement Process Support Directorate (PPSD), and DLA Finance Energy. As the Integrated Materiel Manager for petroleum products and services for the Department of Defense (DOD), DLA Energy is responsible for providing innovative logistical support in relation to Energy products to its customers. The focus of this PWS is to provide support for Energy related Supply Chain Management involving products and services to Global customers on 24-hour basis 365 days a year. DLA personnel interface with CONUS and OCONUS offices and personnel daily.

2.2 SCOPE

A. The DLA Energy Business Process Support Directorate (BPSD), Procurement Process Support Directorate (PPSD), and the DLA Finance Energy Process Lead have been established to provide process support to all aspects of the DLA Energy supply chain and enabling systems. This specifically supports the DLA Energy system architecture in a single environment with ancillary integrated system components (e.g. Fuels Manager Defense and Energy Procurement System Tools) known as “Digital Business Transformation”. This system architecture consists of the following:

· Systems, Applications and Products (SAP) -S4 HANA (High Analytics Application)

· Integrated Business Planning (IBP)

· Supplier Relationship Management (SRM)

· Industry Solution for Oil and Gas (IS-Oil)

· Bulk Fuel Management (BFM)

· Procurement for Public Sector (PPS) System knowledge beyond the scope of organic Business Process Analysts in these areas of the organization is required to execute aspects of this mission.

B. Ongoing analytics and troubleshooting services are required in all operational areas of mission, to include performance and impacts of Digital Business Transformation in use for DLA Energy.

C. Supplemental expertise to support development of new system-based processes is also required as part of this effort. Examples include ongoing definition and implementation of Audit Readiness protocols and data reconciliation strategy, or adaptation of existing system capability to support new commodities/business lines.

D. Provide technical insight, assistance, Course of Actions (COAs) to resolve issues, testing, research, and training to support the activities required for the integration and management of system functionality and business functions pre, during and post migration to the Enterprise Resource Planning Software package: SAP Business Suite 4 SAP HANA.

E. The Contractor will be provided access to Enterprise Business System (EBS), the system the contractor will be operating in.

2.3 Task Order and IDIQ Task: There are three categories of EBS support required: Project Plan Development; Strategic Project Support and Subject Matter Expertise.

This Task Order falls under IDIQ RFP: SP4701-15-R-0030 Task Areas:

Acquisition, Sustainment, Maintenance and Technical Support-

TASK 3 – Subject Matter Expertise

· Business Process Support Directorate (BA)

· Inventory and Order Management

· Human Performance (HP)

· Planning

· Reports and Analysis Process Area

· Procurement Processing

· Finance

· Technical Quality Task Area 4 – Defense Business Systems (DBS) Life Cycle Management: Acquisition, Sustainment, Maintenance and Technical Support

This task order is: unrestricted (i.e. open to other-than-small businesses, Group A contractors).

This task order is to be evaluated in accordance with Tradeoff source selection procedures. Award of this task order shall be made on a competitive best value basis, using “tradeoff” procedures between non-price and price. In evaluating task order proposals, the non-price factor is considered significantly more important than price. The Government may consider award to other than the lowest priced offeror or other than the highest technically rated offeror.

Current Incumbent Information: Energy Functional Support

ACCENTURE FEDERAL SERVICES LLC DBA ACCENTURE NATIONAL SECURITY 800 NORTH GLEBE RD #300

ARLINGTON VA 22203-1807 USA

Firm Fixed Price

TASK REQUIREMENTS

The vendor will be required to perform the following tasks:

2.3.1 TASK 1 - Project Plan Development (Reference IDIQ RFP SP4701-15-R-0030 Task Area 10)

The Contractor shall develop a project plan to accomplish the requirements of this PWS to include, but not limited to, the deployment phases: Initiation, Site Survey, Implementation, Post-Installation and Sustainment. Project plans will also be developed for specific tasks assigned by the Government within the scope of this PWS.

The contractor shall conduct In-Process Reviews (IPRs) as needed and provide information regarding task order status. IPRs shall provide for an interchange between the Government and contractor during the execution of the task order (e.g., review of the system design, reviewing the results of functional testing).

Sixty (60) calendar days prior to the end of this contract (base or option period), the Contractor shall deliver a written Transition Plan to the COR for the tasks to be performed.

Deliverable 1: Initial Overarching Project Plan and Schedule identifying initial scope of requirements identified in Tasks 2 through 3. Due within 4 weeks of task order award.

Deliverable 2: Updates to Overarching Project Plan identifying changes in timelines, expectations, or requirements. Due by 5th working day of each month.

Deliverable 3: IPR briefing and Review of Project Plan with DLA Energy Leadership. Due Monthly by 5th working day of each month.

Deliverable 4: Transition Plan- 60 calendar days prior to the end of this contract (base or option period). Plan shall include all aspects of transition cost analysis, propose schedules and document risks associated with such transition.

2.3.2 TASK 2 - Strategic Project Support (Reference IDIQ RFP SP4701-15-R-0030 Task Area 4) Strategic Project Support is required to achieve DLA Energy mission objectives. Each objective is concurrent with the Process Area’s operations. The contractor shall collaborate with the Process Area Leads to achieve objectives. A review of mission tasks will be conducted by the Process Area Leads, and reviewed with the contractor to establish project requirements, (i.e. outline of the issue, the value proposition, scope, approach, timeline, total cost and associated costs, mission impacts, potential shortfalls, actions for remedy, and results).

Classification: Unclassified UNCLASSIFIED

Unclassified

Work complexity will vary based on task, workload, and root cause analysis. The more complex an issue the longer the Government will allow for resolution. The Government Process Area Leads will manage the determination and application of complexity in concert with the contract resource assigned to each project. The Contractor will provide a recommended complexity level within one (1) business day of task identification. In the event the task is later determined to be more or less difficult, the Contractor will request in writing an authorization from the process area lead to modify the level of difficulty categorization. Task Delivery Timelines are identified in Table 3 at Section 2.5.

a. Provide technical expertise regarding the required and optimal use of SAP systems to meet DLA objectives, which includes the purchase, receipt, sales, storage, issue, transfer and transport of: bulk, packaged, containerized petroleum and other DLA products transportable by land, sea, air, pipeline, barrel, rail, or other as well as advising on emerging functionality available in EBS upgrades.

b. Provide Subject Matter Expertise (SME) and assist DLA in developing and supporting processes related to Audit Readiness, e.g., inventory reconciliation across system components within the Digital Business Transformation architecture.

c. Provide Subject Matter Expertise (SME) and assist DLA in identifying the value proposition of proposed projects during project planning or identification. This encompasses providing project and individual task planning to ensure the best value is delivered, communicated, and acknowledged to the customer base or services organization.

d. Provide recommendations and assist in the creation and execution of standard project lifecycle processes and templates across all projects. This process and template need to be identified and used for all projects in the planning phase of the project(s).

e. Provide current project status and subject matter expertise (SME) support during command level briefings for each project, to include, scope, and approach, timeline, results, and recommendations.

f. Project Documentation Minimum Requirements:

1. Executive Summary of the issue

2. Outline of the issue, value proposition, scope, approach, timeline, resolution, and results.

3. Project plan for the completion of the project

Deliverable 1: Weekly Executive Summary outlining all meetings attended during the previous week related to the project(s). Due 3 p.m. on the first working day of each week.

Deliverable 2: Monthly Executive Summary Status Report to review with Business Process Support Directorate (BPSD), Procurement Process Support Directorate (PPSD) and DLA Finance Energy Directorate Leadership. Due by the 5th working day of each month.

Deliverable 3: Task coordination, categorization, and documentation in accordance with table 3.

2.3.3 TASK 3 - Subject Matter Expertise (Reference IDIQ RFP SP4701-15-R-0030 Task Area 4) Work complexity will vary based on project assignment, workload, and root cause analysis. The more complex an issue the longer the Government will allow for resolution. The Government Process Area Leads will manage the determination and application of complexity in concert with the contract resource assigned to the task. For each project the vendor will provide a recommended complexity level within one (1) business day of project identification. In the event the project is later determined to be more or less difficult, the vendor will request in writing an authorization from the process area lead to modify the level of difficulty categorization. Project Delivery Timelines are identified in table 3.

The vendor must have the capability to perform the same elements as Task 3 at other DLA Energy Regional Offices. In the event support is needed at another DLA Regional Office, the Contractor shall provide resources local to the applicable Regional Office Performance will be coordinated with the COR; contractor personnel shall interface with BPSD, PPSD, and DLA Finance Energy Process Leads in Ft. Belvoir and local leadership/personnel at the office assigned. A modification to the Task Order will be issued if resources are deemed necessary at other locations. Deliverables will be the same as Task 3.

The Contractor is required to provide Subject Matter Expertise (SME) to the Government, based on an comprehensive understanding of the SAP functionality as well as the functional and design specifications associated with the Reports, Interfaces, Conversions, Extensions, Forms and Workflows (RICE- FW) utilized within these EBS and other System modules:

Support reconciliation of inventory and other financial postings across multiple systems (EBS, Fuels Manager Defense (FMD), Fuels Depot System (FDS), Electronic Point of Sale (EPoS), Wide Area Work Flow (WAWF), Treasury Department’s G Invoicing, Salesforce) including accounting for variations and parity checks between external systems and EBS which is key to meeting Audit Readiness requirements and objectives. Additionally, this support will provide DLA Energy with the expertise and resources needed to quickly identify and address audit inquiries and concerns in a timely manner. Supplemental expertise to support development of new system-based processes is also part of this effort. Examples include EBS modifications in support of the implementation of the Treasury Department’s G-Invoicing system and DLA’s business management to Salesforce, ongoing definition and implementation of Audit Readiness protocols and data reconciliation strategy, or adaptation of existing system capability to support new commodities/business lines.

1. SAP Industry Solution for Oil and Gas (IS-Oil) and Public Sector

2. Supplier Relationship Management (SRM)

3. SAP Ariba Procurement for Public Sector (PPS)

4. Integrated Business Planning (IBP)

5. DLA Internet Bid Board System (DIBBS)

6. Electronic Document Access (EDA)

7. Fuel Manager Defense (FMD)

8. Fuels Depot Systems (FDS)

· FDS - Asset Visibility (AV)

· FDS - Inventory Management (IM)

9. Electronic Point of Sale (EPOS)

10. Federal Procurement Data System (FPDS)

11. Procurement Integrated Enterprise Environment (PIEE) / Wide Area Workflow (WAWF).

12. External Interfaces with Vendor Systems (FLEET, AIRCARD, and SEA Card Vendors)

13. Enterprise Data Warehouse (EDW)

14. Customer Relationship Module (CRM)

15. Real Property (RP)

16. Additional Systems Integrated or Interfaced with SAP to support DLA activities

17. SAP High Performance Analytic Appliance

18. Business Objects

19. SAP Business Warehouse

20. Business Intelligence

21. Microsoft SQL Data Warehouse

22. Microsoft SQL Analysis Services

23. Microsoft SQL Reporting Services

24. QLIK Application

25. Treasury Department G-Invoicing System

26. Salesforce

27. ADVANA (Data Analytics)

28. SAP Business Suite (s) SAP HANA

29. Power BI

30. Bulk Fuel Management (BFM)

This Day-to-Day operational support includes the following:

· Generalized Support for all process areas

1. Issue research and resolution identification.

2. Recommendations for optimizing processes and system utilization to support Audit Readiness or operational objectives, including utilization of Digital Business Transformation architecture components.

3. Creation of operational reports/metrics as they pertain directly to Digital Business Transformation, and as identified by BPSD, PPSD, or the DLA Finance Energy Directorates.

4. Assist in tracking projected savings and performance metrics against actual outcomes over the duration of a project. This does not involve oversight of other contractors.

5. Gather, review and submit changes to the Workbench documentation to support DLA Energy’s efforts.

6. Provide analysis of SAP solutions, data, and interfacing tools.

7. Provide analysis of interfaces between supported systems.

8. Providing detailed explanations of system functionality for Business Process Analyst in the assigned process area.

9. Draft and assist in implementation strategy development for system modifications.

10. Answering approximately 2 or 3 questions per week from each of the 90+ Business Process Analysts pertaining to EBS functionality and design.

11. Assist Government in identifying the functionality and implementation strategy to fully leverage existing EBS capabilities for Aerospace commodity support by learning Aerospace current business model and advising proper EBS tenets for maximum efficiency.

12. Assist in collecting data by providing explanations when there are data variances from what is expected in support of Audit Requests submitted by Financial Auditors and Independent Public Accountants.

13. Ongoing audit reconciliation, audit readiness, and general audit support.

14. Provide technical expertise, support, and analysis for ERP Transformation – Procurement for Public Sector and Bulk Fuels Management deployment. Provide support for Business Process Reengineering taskings.

15. Perform complex queries.

16. Provide DLA SAP solution implementation expertise.

17. Proved EBS product expertise.

18. Collaborate with Government personnel to fully leverage existing EBS capabilities to achieve greater efficiencies or additional mission support.

19. Provide Technical Support and expertise in Request for Job Role Changes (RFJRCs) analysis and Request for Changes (RFCs) analysis.

20. Provide knowledge transfer and related relevant on the job knowledge sharing documentation to applicable assigned government personnel upon functional implementation, maintenance and sustainment of technology products, and capabilities that are appropriately detailed to enable personnel in the assigned area to effectively analyze, test, and maintain the operational continuity of Enterprise system architecture.

· Specific to each Process Area (Business Process Support Directorate (BA)(BAS), Order Fulfillment, Human Performance, Planning, Reports and Analysis, Procurement, and Finance). The Contractor shall provide analysis, problem resolution and support based on a comprehensive understanding of SAP functionality and design specifications associated with Reports, Interfaces, Conversions, Extensions, Forms and Workflows (RICE-FW) utilized within these EBS and other System modules by process. The Process Areas and specialized subject and process support include:

Business Process Support Directorate (BA): Contractors will provide Technical Support as directed or delegated by the Policy and System Sustainment (BAS) Division Chief.

1. Adapt functional business requirements and processes to technical solutions based upon comprehensive enterprise application solution sets.

2. Provide analysis, problem resolution and support to include supporting functionality of the following key duties and functions:

· Utilize Enterprise resource planning and management processes.

· Knowledge management, investment analysis, data warehousing, e-commerce, return on investment analysis, material management and logistics, supply chain management, procurement, ordering, manufacturing, decision support, and information dissemination.

3. Base Level Support Applications (BLSA) Support:

· Provide BLSA technical, sustainment, and transactional data analysis support to determine the root cause of data processing errors.

· Monitor inbound and outbound interfaces between BLSA and EBS.

· Develops accurate and complete corrective action responses.

· Conduct system data extractions and comparisons.

· Conduct analysis of system data using available tools

4. Requirements Development:

· Elicit, analyze, and establish customer product and product component requirements.

· Stakeholder engagement, collaboration, functional requirements documentation, and technical requirements documentation for modifications of DLA’s current and future systems supporting base level operations.

· Perform analysis to understand, define, and recommend the requirements at all levels from competing alternatives.

· Collection and coordination of stakeholder needs.

· Development of the lifecycle requirements of the product.

· Establishment of the customer functional and quality attribute requirements.

· Establishment of initial product and product component requirements consistent with customer requirements.

· Analyze needs and requirements for each product lifecycle phase, including needs of relevant stakeholders, the operational environment, and factors that reflect overall customer and end-user expectations and satisfaction, such as safety, security, and affordability.

· Development of an operational concept.

· Definition of the required functionality and quality attributes.

· Use the analysis of the requirements to identify:

· Constraints of various types.

· Technological limitations.

· Cost and cost drivers.

· Time constraints and schedule drivers.

· Risks.

· Consideration of issues implied but not explicitly stated by the customer or end user.

· Factors introduced by the developer’s unique business considerations, regulations, and laws.

· Produce Functional and Technical Requirements Documentation and present for approval by BAS leadership.

5. Application Tester:

· Define, develop, plan and execute testing of software design and test execution methodologies.

· Identify and understand usability issues.

· Identify the necessary resources to execute the testing activities.

· Prepare the status report for testing activities.

· Updating project manager regularly about the progress of testing activities.

· To read all the documents and understand what needs to be tested.

· Develop test cases and prioritize testing activities.

· Execute all the test cases and report defects, define severity and priority for each defect.

· Carry out regression testing every time when changes are made to the code to fix defects.

· Creation of test designs, test processes, test cases and test data.

· Carry out testing as per the defined procedures.

· Participate in walkthroughs of testing procedures.

· Prepare all reports related to software testing carried out.

· Ensure that all test-related work is carried out as per the defined standards and procedures.

· Be able to understand the requirements and design test procedures and test cases for automated and manual software testing processes.

· Design automated test scripts that are reusable.

· Ensure that all automated testing-related activities are carried out as per the standards defined by the company.

6. Contractors will proactively fetch information from various sources and analyze it for better understanding about how the business performs, and to build AI tools that automate certain processes within the company. Position will use Python, C#, C++, R, and Structured Query Language (SQL) Coding Languages to assist with the development of Artificial Intelligence Frameworks.

Order Fulfillment (Inventory and Order Management) Process Area

1. Provide analysis, problem resolution, technical support, and knowledge transfer as directed by Order Fulfillment Division Chief and delegates in all matters related to the full spectrum of the Enterprise Resource Planning transformation activities.

2. Research, troubleshoot, resolve, and provide subject matter expertise as applicable on SAP Oil and Gas Transportation and Distribution Shipment Documents.

3. Research, troubleshoot, resolve, and train on the SAP Oil and Gas Nomination ticketing process.

4. Research, troubleshoot, and train on inbound and outbound Intermediate Document (IDOC) errors and their resolution. Recommend solutions and/or alternate courses of action.

5. Train by transaction type all the related inventory postings to SAP oil and gas, SAP public sector, and SAP Supplier Relationship Management applications.

6. Participate in testing and COOP activities.

7. Provide technical insight and problem solving to Working Groups as established for the following specific tasks or missions:

· All types of EBS configured SAP material movements and document types for example: Sales Order, Goods Receipt, Purchase Requisition, and Purchase Order processing.

· SAP Back-end tables.

· Enterprise External Business Portal (EEBP) functionality for CD ordering.

· Provide Knowledge Transfer sessions and assist with training development on EBS systems via transaction codes or Fiori tiles.

8. Perform and provide inventory Recon Framework Analysis.

9. Recon Utility – Provide technical expertise and assistance to government personnel to validate functionality and maintain, analyze and clean up Transaction tracing tables. Provide technical expertise to support development requirement, testing, and post-migration to production activities of new functionality.

10. Exception Report Functionality – Provide technical expertise and assistance to government personnel to validate functionality and maintain, analyze and clean up Exception tracing tables.

11. Using DLA required systems, provide process oversight for the Unmatched Sales Orders report and route identified orders to the appropriate activity for action and/or resolution.

12. Using DLA required systems, monitor customer 7600B funds balances and route to the appropriate activity for customer outreach for replenishment or to secure a new funding document when the 7600B appears on the Orders with Limited Funds Remaining report.

13. Update project timelines and milestones via DLA systems which may include, but are limited to, ServiceNow and Business Capability Manager.

Human Performance Process Area

1. Provide technical expertise and assistance to government personnel in developing and updating EBS training material to support new system functionality, system upgrades, and training approach changes affecting Energy customers, partners and suppliers. Ensure updated material (Job Aids, Desk Guides) is properly posted for users, customers, partners and suppliers to access.

2. Create training materials for both audio and video recordings which includes the capability to track who takes the training.

3. Provide technical expertise and assistance to government personnel in developing comprehensive communication roadmaps for the rollout of new system capabilities and updates affecting Energy customers, partners, and suppliers. The primary objective is to ensure clear, consistent messaging that aligns with strategic goals and reaches all stakeholders.

4. Provide technical support and expertise with Enterprise External Business Portal Job Description (EEBP JD) Modifications for significant Job Description (JD) changes to include Segregation of Duties (SoD)/Access Monitoring and Verification (AMV) affected JDs.

5. Conduct PD analysis to determine appropriate system access and JD. Conduct analysis of potential PDs and JDs to support organization and system changes or auditability violations.

Planning Process Area: In the following areas below, the successful contractor will provide Technical Support as directed or delegated by the Planning Process Lead. In addition, the contractor shall ensure through coordination with the government that all work products or action has received Government oversight and acceptance before being put into action, production or submittal.

1. Provide Functional Support for Demand Planning.

2. Provide Functional Support for Supply Planning.

3. Provide Functional Support for Supply Planning – Scheduling.

4. Provide Functional Support for Metrics analysis and improvement.

5. Provide Knowledge of EBS configuration, interfaces and utilities and SAP back- end tables including for changes, data correction, data mining, and similar actions.

6. Provide Functional Support for Integrated Business Planning (IBP) Processes

7. Provide Functional Support for SAP Oil & Gas Traders and Schedulers Workbench Processes.

8. Provide Functional Support for SAP Oil & Gas Nomination Processes.

9. Provide Functional Support for Master Data and Transactional Data analysis, evaluation and recommend actions.

10. Provide Functional Support for Review system deficiencies and make recommendations for potential system changes.

11. Provide Technical Support for All types of EBS configured SAP material movements and document types for example: Goods Receipt, Purchase Requisition, and Purchase Order processing.

12. Provide Technical Support for Enterprise External Business Portal (EEBP) functionality for Into Stock ordering, Collaboration and Location Maintainer.

13. Conduct Gap Analysis on Planning processes as requested by the Government.

14. Provide Cost Evaluation of any proposed action as requested by the Government.

15. Provide Functional Support for establishing efficiencies in the Energy supply chain utilizing IBP, and overall Energy Return on Investment (ROI).

16. Provide Functional Support for realigning/validating demand history and predicting change as defined by the Government.

17. Provide Functional Support for conducting operational planning (what if scenarios) using IBP.

18. Provide analysis and support to Government in using system tools to address incoming/outgoing requirements for changing sources of supply, locations with no demand history, closing-down locations, providing examples of industry standard benchmarks and recommendations on how to manage inventory for seasonal materials against the current pro rata process.

19. Provide functional support to Government personnel in the performance of master data management processes, i.e. master data owners, systems of records, system of entries and/or authorizations to change or create master data for products, plants, customer, partners, vendors, suppliers, locations, general ledger, accounts, cost and profit center, routing and bill of materials, transportation lanes, capacity and price escalators.

20. Provide technical expertise with developing and documenting required processes for IBP planning systems.

21. Provide technical expertise in the development of additional training documents for planning BPAs and Supervisors.

22. Provide technical expertise to Government personnel in leveraging existing Future Nominations functionality in IS-Oil with Heuristics from IBP.

Reports and Analysis Process Area:

1. Provide expertise on SAP High Performance Analytic Appliance to include table structures, functionality and recommendations on usage.

2. Provide support for Business Objects to include running, modifying, validating, improving performance and creating reports

3. Provide expertise in Enterprise Data Warehouse to include table structures, functionality, metadata management and recommendations on usage.

4. Provide expertise and technical support in the use of/integration with QLIK application, Lumira, SAP HANA, Hadoop Software, Dashboards and Cloud Computing.

5. Update reports as required based on changes to Business rules in EBS, Business Objects and Business Warehouse.

6. Pull data from DLA Systems using various methods including SAP Structured Query Language, Quick viewer, SAP Transaction SE16H/N, Multidimensional SQL (MDX), Transact SQL (TSQL), and various system reports.

7. Perform research on standard SAP functionality and how it relates to the data flow from FMD and Customer Direct to Business Warehouse/Business Objects.

8. Conduct Gap Analyses.

9. Review system deficiencies and make recommendations for potential system changes.

10. Conduct user group and subject matter expert requirement gathering interviews in support of DLA Energy.

11. Provide technical expertise and assistance to the Government in preparation of Capability Requests and Functional Specifications related to EBS Reports.

12. Develop and document use cases for data analytics and visualizations.

13. Conduct Knowledge sharing sessions on various Business Intelligence related topics.

14. Provide technical support for ADVANA application development and sustainment activities.

15. Contractor will proactively fetch information from various sources and analyze it for better understanding about how the business performs, and to build AI tools that automate certain processes within the company. Position will use Python, C#, C++, R, and Structured Query Language (SQL) Coding Languages to assist with the development of Artificial Intelligence Frameworks.

Procurement Process Area: The Contractor shall provide technical expertise by providing details of expected outcomes and functionality as well as the determination and root cause for why the functionality is not performing as expected via the functional and design specifications upon request. Tasks to provide analysis, problem resolution and support include supporting functionality of the following:

1. Purchase Request (PR) management and sourcing.

2. Solicitation, Evaluation and Creation of Contract Awards.

3. IDOC resolution support for procurement IDOCs including, but not limited to; inbound and outbound Bid Evaluation Model (BEM) IDOCs, EDA IDOCs, DIBBS IDOCs, etc.

4. Contract modifications.

5. Contract and Purchase Order Pricing and Quote Support.

6. Delivery Order and Purchase Order creation and modification.

7. Contract and Order de-commitment, liquidation of obligation and close out.

8. Card Transactional processing and workflow completion.

9. Support ERP Transformation – SAP Ariba Procurement for Public Sector (PPS) and Bulk Fuels Management (BFM) deployments (3.0, 4.0, etc.).

10. Provide technical and functional support for all Agile sprint activities related to the PPS effort, including addressing assigned tasks, user stories, and bug fixes within the established sprint timelines and participating in sprint planning and review sessions.

11. Support for the end-to-end procure-to-pay lifecycle within the SAP PPS environment, from requirements determination and requisitioning to invoice verification and payment processing.

12. Technical analysis and problem resolution for automated sourcing, smart numbering, and streamlined workflow functionalities within SAP PPS.

13. Ensuring and validating compliance with federal acquisition regulations (e.g., FAR, DFARS) embedded within the SAP PPS framework.

14. Support for the integration and data exchange between SAP PPS and external contract management systems or other SAP products (e.g., Icertis, OpenText).

15. Review Procurement functional specifications to ensure that they are kept up to date and accurately reflect the current production system’s functionality. Provide clarification when there are questions about the system functionality related to the functional specification, associated documentation, data tables/fields, and data mapping.

16. Assist and advise in documenting and updating the official system development and sustainment records in EBS Workbench (IBM Rational ClearQuest), ServiceNow, and related systems.

17. Provide support and guidance for data cleansing activities, fiscal management, audit and other key initiatives and special focus areas originating from, tracked, and evaluated at the DLA HQ level (ULO, UDO, Expired Commitments, DPAS, Warstopper, etc.)

Finance Process Area:

1. Provide SME Support to Finance Team members regarding SAP system programming, architecture and account structure.

2. Perform detailed analytics of financial transaction data.

3. Provide input for system, business process, and functionality modifications.

4. Provide support for issues relating to invoicing within EBS, to include analysis regarding end-user process failures, entry failures and disbursement failures.

5. Provide support for issues relating to billing within EBS, including analysis regarding end-user process failures and entry failures.

6. Provide support for the prorate program, to include establishing schedules and providing analysis. The prorate program systemically reduces the commitments of multi-year contracts based on the age of the contract and other factors.

7. Provide support for reevaluation program, to include establishing schedules and providing analysis. The revaluation program systemically changes the value of a contract based on input provided from outside sources and end users.

8. Provide support for the Retroactive Price Adjustment program, to include establishing schedules and providing analysis. The Retroactive Price Adjustment Program adjusts receipts and invoices to correspond to changes in the contract pricing structure.

9. Provide support for finance interfaces and utilities, to include establishing schedules, recommending improvements and providing analysis.

10. Provide Support for special utility programs within SAP as assigned by BPAs, to include scheduling jobs, testing utilities and providing analysis.

11. Manage and attend a weekly meeting with Finance BPAs regarding technical advice on projects/RFCs/service and remedy tickets, along with ad hoc requests from BPAs.

12. Provide support for data extraction requests from SAP/Business Objects and other accessible systems as requested by a Finance BPA, to include advice on end-user created queries to management of data and performing requested data pulls at the BPA’s request.

13. Respond to requests for information regarding EBS (SAP) FI/CO/FM configuration, interfaces, “Z” programs (to include utilities), SAP tables and special SAP tools (such as correction programs, substitution/validation rules, user exits, sets) based on knowledge of these programs (to include program structure, query logic and suggestions for improvements).

14. Respond to requests for information regarding accounting structures on an ad-hoc basis from Finance BPAs. (Requires familiarity with fund, proprietary, and cost accounting under DoD/DLA chart of accounts.)

15. Provide support for DLA Finance’s fiscal year-end process and requests to include but not limited to running and monitoring batch job processes in a time- sensitive manner and providing time- sensitive input on adverse financial and accounting actions that occur at year-end.

16. Provide support for Major Subordinate Command’s data cleansing initiative, to include analysis on current metrics and support for analysis/creation of future metrics.

17. Provide SME support for foreign exchange agreement process to resolve system defects, provide gap analysis and analysis in support of future business requirement changes.

18. Provide support for G-Invoicing processes. This includes recommending improvements, providing analysis regarding end user process failures and entry failures.

19. Attend meetings for process development related to G-Invoicing with Finance BPAs to provide technical advice on projects/RFCs/service and remedy tickets, along with ad hoc requests from BPAs.

Technical and Quality Process Area

1. Provide technical advice and assistance to Technical/Quality (TQ) personnel to monitor EBS/S4 Hana to ensure problems, changes, and delays are reduced or prevented. This would include EBS Workflows, Purchase Requests, Quality Notifications, and Referrals.

2. Provide technical expertise and functional information for the development and execution of business process re-engineering and improvement for the technical and quality functional areas.

3. Provide technical expertise and assistance to the government in the preparation of Job Aids, training documents, System Change Requests, training and briefings related to EBS Reports capabilities.

4. Conduct Knowledge sharing sessions on various TQ related topics.

5. Provide technical support and expertise for developing reports and existing reports including Test Data, WAWF, Failed IDocs, Tech Blocked PRs, Quality Notifications and other TQ related reports and their capabilities.

Deliverable 1: Weekly Executive Summary outlining all meetings attended during the previous week related to the project(s). Due 3 p.m. on the first working day of each week.

Deliverable 2: Monthly Executive Summary Status Report to review with BA, BP and Finance Directorate Leadership. Due by 5th working day of each month.

Deliverable 3: Task coordination, categorization, and documentation in accordance with table 3.

2.3.4 Task 4 – Transition (Optional CLIN)(Reference IDIQ RFP SP4701-15-R-0030 Task Area 10) In the event the Contractor is not awarded the follow-on task order, the Optional Transition CLIN will be exercised. For a period of up to 30 days before the end of the Contract, the Contractor shall provide knowledge transfer and training to any follow-on provider to include all of the necessary documentation, orientation, collaboration, and training to facilitate the comprehensive understanding and execution of tasks, processes, procedures, schedules and deliverables in a timely and orderly fashion. All transition activities shall be coordinated with the COR, and approved by the COR. This option may be invoked within 60 days before the end of a base or option period.

Deliverable 1: Weekly Executive Summary outlining the status of all aspects of transition from the previous week starting at onset of 30-day transition period, to review with BA, BP and Finance Directorate Leadership. Due by close of business at the end of each week.

2.4 TASK ORDER QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

In fulfillment of this effort, the Contractor shall provide the deliverables identified in this section. All deliverables shall be submitted to the Contracting Officer’s Representative (COR) for acceptance unless otherwise directed by the Government.

Unless otherwise specified, the Government will review draft deliverables and provide comments back to the contractor or approve or disapprove the deliverable(s). The contractor will have a maximum of ten (10) working days from the day comments are received to incorporate all changes and submit the final deliverable to the Government. All days identified are intended to be workdays unless otherwise specified.

The format for the individual deliverables will be determined through consultation between the COR and the contractor with recommendations from the Government Program Management Office (PMO). The QASP identifies the methods the government will use to measure performance of the service provider against the requirements and performance standards of the PWS. The QASP consists of guidelines for performance surveillance, evaluation, reporting, deficiency notification, and adjustments.

2.4.1 Performance Requirements Summary

The tasks the Contractor shall perform are defined in Section 2.3. All deliverables will be submitted to the COR/Government PMO for review and the PMO will make recommendations to the COR for acceptance unless otherwise agreed upon.

The Government will make objective and subjective assessments of the contractor’s performance to determine whether contract performance is acceptable. The contractor is expected to perform all functions in a professional manner and prepare accurate and timely documentation. Progress will normally be tracked based on the milestone event when the contractor receives a specific task. Performance may vary with the complexity of the acquisition and/or technical document. It is expected that the documentation and procedures will comply with all major regulatory and process requirements and agency policies and procedures.

2.4.2 Method of Surveillance

The Government will ensure quality assurance and timeliness of all tasks via COR Inspections and Customer Feedback that is consolidated and submitted by the PMO. The Government will inspect and evaluate performance of each completed task or deliverable required in the task order PWS.

2.4.2.1 Inspection and Acceptance Criteria

Final inspection and acceptance of all work performed, reports and other deliverables will be performed at the place of delivery by the COR based on PMO recommendations. All deliverables will be inspected for content, completeness, accuracy, legibility and conformance to contract requirements by the COR based on PMO recommended input. At the discretion of the Government, inspection may include validation of information or software using automated tools and/or testing of the deliverables, as specified in the PWS.

If the Government finds that a draft or final deliverable contains spelling errors, grammatical errors, improper format, or otherwise does not conform to the requirements stated within the task order PWS, the document may be immediately rejected without further review and returned to the Contractor for correction and re-submission. If the Contractor requires additional Government guidance to produce an acceptable draft, the Contractor shall arrange a meeting with the COR/Government PMO.

The basis for acceptance shall be compliance with the requirements set forth in this task order PWS, the Contractor's proposal and other terms and conditions of the contract. Deliverable items rejected shall be corrected in accordance with the applicable clauses. Reports and document deliverables will be accepted when all discrepancies, errors or other deficiencies identified in writing by the COR have been corrected to the Government’s satisfaction.

The Contractor shall provide electronic copies of deliverables. Electronic copies shall be delivered via e-mail attachment or other media by mutual agreement of the parties. The electronic copies shall be compatible with the current DLA Microsoft (MS) Office products or other applications as appropriate and mutually agreed to by the parties. The Contractor shall use best commercial practices for formatting deliverables under this contract. If the draft deliverable is adequate, the Government may accept the draft and provide comments for incorporation into the final version. All of the Government's comments to deliverables must either be incorporated in the succeeding version or the Contractor must demonstrate to the Government's satisfaction why such comments should not be incorporated.

2.4.3 General Acceptance Criteria

General quality measures, as set forth below, will be applied to each work product received from the contractor under the resultant task order. These performance measurements are defined as:

Quality

· Accuracy – Work products shall be accurate in presentation, technical content, and adherence to accepted elements of style.

· Clarity – Work products shall be clear and concise. Any/all diagrams shall be easy to understand and be relevant to the supporting narrative.

· Consistency to Requirements – All work products must satisfy the requirements of this Performance Work Statement.

· Format – Work products shall be submitted in hard copy (where applicable) and in media mutually agreed upon prior to submission. Hard copy formats shall follow any specified Directives or Manuals. All text and diagrammatic files should be editable by the Government.

Timeliness

· Work products shall be submitted on or before the due dates determined/specified between the task order COR and contractor or submitted in accordance with a later scheduled date determined by the Government.

2.4.3.1 Fixed Price Performance Based Service Contract Payments

The following procedures apply:

a) The contractor shall submit a monthly invoice for 100% monthly amount for each PWS task. As part of the COR’s monthly certification process, the COR will indicate on the invoice submitted the amounts authorized for payment for each task based on the performance measures described herein.

b) The determination for payment will be made in accordance with the procedures set forth below.

c) The COR or his/her designated representative will advise the contractor of what the Contracting Officer’s (CO’s) authorized amount of payment will be for each month. The contractor may direct questions on any withholding of payment to the Contracting Officer.

2.4.3.2 Performance Review and Payments

Below are the Performance Standards that will be used in evaluating performance in determining the amount of the payment owed to the contractor. These Performance Standards apply to the deliverables listed in Section 2.5 and to all performance under this task order PWS.

Overall Performance Ratings

Satisfactory – Performance meets or exceeds contractual requirements. The contractual performance reflects some minor problem(s) for which corrective actions taken by the contractor appear or were satisfactory. The COR recommends and the Contracting Officer will make a determination to pay the contractor 100% of the invoice amount.

Fair – Performance does not meet some contractual requirements. The contractual performance reflects a minor problem(s) for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented. The minor performance problem(s) do not adversely impact the mission of the Agency. The COR recommends and the Contracting Officer will make a determination to pay the contractor 90% of the invoice amount.

Marginal – Performance does not meet some contractual requirements. The contractual performance reflects a serious problem(s) for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented. The COR recommends and the Contracting Officer will make a determination to pay the contractor 80% of the invoice amount.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective. Payment will be withheld pending resolution of cure notice(s). Termination for default or cause may result.

Timeliness

Quality