Attachment 3 QASP Final.pdf

Quality Assurance Surveillance Plan (QASP)

Defense Logistics Agency (DLA), Office of the Inspector General (OIG)

1. Purpose The Defense Logistics Agency (DLA), Office of Inspector General requires:

• 40 hours of annual training for no more than 30 auditors

• 16 hours of training at the annual DLA Training Summit for no more than 50 auditors and investigators.

2. Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer's Representative Included in the current task order

3. Performance Requirements and Method of Surveillance

CONTRACT

REQUIREMENT

METHOD OF SURVEILLANCE PWS REFERENCE

The contractor shall perform classroom instruction.

Direct observation by attending the class and querying attendees of the class. An “exceeds” rating is earned by the instructor being engaging and consistently anticipating attendee questions and leading discussions to achieve course objectives. A “meets expectations” is earned by the instructor effectively conducting the class and answering questions. A “fail” rating reflects the instructor not meeting requirements.

1.2.1

The contractor will provide course materials for each participant

Direct observation by attending the class and querying attendees of the class. A “pass” rating is earned by Management Concepts providing all relevant materials;

a ”fail” rating is earned by not sending sufficient materials.

1.2.2

Within seven days of the completion of the course, provide the POC with completed sign-in sheets, course evaluations, and completion certificates.

Direct observation by attending the class and querying attendees of the class. A “pass” rating is earned by providing the requested data within the timeline, a “fail” rating is earned when incomplete information is provided, or the timeline exceeds the requirement.

2.2.7

4. Methods of Surveillance

1. The Government reserves the right to perform inspections and surveillance to evaluate the Awardee's compliance to the contract terms and performance of the requirements in the PWS. The Government will make every effort to ensure that the surveillance methods described below are conducted in an objective, fair, and consistent manner.

1.1. Periodic Surveillance. This action occurs when the COR or other Government official observes a deficiency. Examples include evidence from accidents, incidents, or delays.

Regardless of where in the line-of-duty COR observes contractual procedures not being followed, he/she has an obligation to document and report the deficiency to the Contracting Officer. This could include a government representative sitting in on the class as an observer and this person does not count in the number for class max size.

1.2. Customer Complaint Surveillance. This action is instituted when the COR receives a complaint from an attendee or manager. The COR will review the complaint in writing and then review its validity. If the complaint is deemed valid, the COR will immediately notify the Contracting Officer for action. The COR will notify both the Contract Manager and the complainant of the Government's response to their complaint.

2. Regardless of the surveillance method, the COR will always contact the awardee when an issue is identified and inform the manager of the specifics of the problem.

3. Surveillance results may be used as the basis for actions (to include payment deductions) against the awardee. In such cases, the Inspection of Services clause in the Contract becomes the basis for the CO's actions.

5. Ratings

Awardee performance may be rated using the Contractor Performance Assessment Report (CPAR). Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. The rating scale below will be used to determine a positive, neutral, or negative outcome.

Performance Rating

Criteria

Exceptional Performance meets contractual requirements and exceeds many to the Government's benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the Awardee were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government's benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the Awardee were effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the Awardee appear, or were, satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the Awardee has not yet identified corrective actions. The Awardee’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements, and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Awardee’s corrective actions appear or were ineffective.