ATTACHMENT 1 - STATEMENT OF WORK (SOW)_8.26.20.pdf

STATEMENT OF WORK

DLA Enterprise Land Mobile Radio System

ANNUAL MAINTENANCE

1.0 Background: DLA operates a variety of radio communication systems and equipment at several DLA locations throughout the world, such as ASTRO25 Trunked Systems. Given the criticality of these communications systems to daily operational functions, DLA must ensure that all trunked radio equipment is functioning at all times. The primary means of communications for DLA Emergency Services is the Trunked Radio System. This Statement of Work identifies the Government’s requirements to ensure continuous operational efficiency related to the DLA Enterprise Radio communications infrastructure.

2.0 Objective: To maintain an Enterprise Trunked Radio System Maintenance contract for DLA radio infrastructure, services, and subscriber units. There will be Infrastructure Repair with Life Cycle Support Services to include Technical Support and other services as indicated in the below chart.

This contract will consist of one base year and two 12- month options. Currently DLA is obtaining this support under contract SP4701-17-C-0071 which expires September 2, 2020.

The periods of performance are as follows:

Base Period: 9/3/2020 – 9/2/2021 Option Period 1: 9/3/2021 – 9/2/2022 Option Period 2: 9/3/2022 – 9/2/2023

The table below depicts the sites and the services that DLA requires under this contract in addition to all DLA sites worldwide, including Non-Recurring Services. Travel will NOT be reimbursed.

Advanced Plus Services Richmond Columbus Mechanicsburg New Cumberland Tracy Remote

Sites Carlisle Barracks

Red River

Battle Creek

Cheatham Annex

24x7x365 Technical Support x X x x x x

Onsite Support x X x x x x x x

Infrastructure Repair with Advanced Replacement x X x x x x x x

Network Preventative Maintenance x X x x x x x x

Local Radio Support x X x x x x x x

Radio Subscriber Repairs x X x x x X x x x

System Security Updates x X x x x

STIG Backporting x X x x x

Nice Recorder x X X X X

Edge Availability Support x X x x x

System Upgrade Agreement X X X X X

X

Emergency Call Box Support X Non-Recurring Services x X x x x x x x x

Remote Sites =

Afghanistan

Albany, GA

Anniston, AL

Corpus Christie, TX

Davis Monthan, AFB

Ft Campbell, KY

Ft. Lewis, WA

Guam

Hawaii

Hill AFB, UT

Huntsville, AL

Jacksonville, FL

Japan

Korea

Letterkenny, PA

Norfolk, VA

Okinawa

Sierra Army Depot, NV

St. Julien’s Creek, VA

Tinker AFB, OK

Tobyhanna, PA

Warner Robbins, GA

Requirements under this Statement of Work:

3.0 Technical Support Requirements

3.1 Require 24/7, 365-days a year, System Technical Support via Telephone

• The Contractor shall work closely with the government representative to help identify and resolve network issues.

• The Contractor shall dispatch to the government site a qualified technician to correct any identified problems on the system.

• The Contractor shall confirm that each piece of Radio System Network equipment being repaired or shipped into the Motorola Depot for repairs or replacement is covered under this contract and advise DLA accordingly.

3.2 On-Site Support ‘Dispatch Service and On-Site Infrastructure Response’

Motorola Dispatch and On-Site Infrastructure Response Services

• The Contractor shall ensure that a Motorola-trained and qualified technician is dispatched to diagnose and restore the communications network as required.

• The Contractor shall comply with standard Motorola response times in arriving on-site to the government Radio Frequency (RF) Site.

• The Contractor shall notify the government representative once he/she arrives at the government Radio Frequency (RF) Site.

• The Contractor shall restore the system by performing basic troubleshooting at the Radio Frequency (RF) Site.

• The Contractor shall open a trouble case with Motorola System Support Center and provide the case number to the government representative.

• The Contractor shall provide all updates to the case to the government representative.

• The Contractor shall escalate the case to the Motorola System Support Center or Motorola Product Engineering Teams as needed if he/she is unable to resolve the issue.

• The Contractor shall verify resolution and, with Government approval, close the case with the Motorola System Support Center.

• The Contractor shall provide written records of all service activity (upon demand) to provide a comprehensive history of site performance, system issues, and resolutions.

3.3 Infrastructure Repair with Advance Replacement of System Equipment

Contractor shall repair all identified Motorola infrastructure equipment, as well as equipment from third-party infrastructure vendors.

• The Contractor shall coordinate all repairs through a certified local Motorola Service Shop.

• The Contractor shall provide Advanced Replacement of any malfunctioning system equipment to the proper DLA site within 24 hours. This system equipment shall be pre-identified on Motorola’s DLA Equipment List records as well as DLA’s equipment records.

• DLA Radio System Infrastructure consists of (but is not limited to):

• DLA Richmond:

o Motorola Radio System Core equipment at the Master Site in Richmond, VA, along with all associated radio system network equipment o 5-Channel GTR8000 Repeater Site with 2 Site Controllers, 1 GGM-8000 Conventional Channel Gateway, and 1 5-Channel TX/RX Combiner & Multi-coupler System o 1 Nice Logging Recorder Site with LBS, 1 MCC-7500 Voice Processing Module, 1 Audio Interface Server (AIS) o 1 dispatch site with 2 MCC7500 consoles, 2 MCC-7500 Voice Processing Modules,1 GGM-8000 Gateway, 1 GGM-8000

Conventional Channel Gateway, 1 HP-2620 24 Switch, 1 SDM-3000 MCC-7500 AUX I/O Server and 1 Nice Playback station o 2 Network Management Clients, 2 KMF Clients, and 2 POP 25 Clients (1 set at Core Site and one set at System Administrators desk in Bldg. 72) o 1 Remote Network Management Site with 1 GGM-8000 Gateway, 1 KMF Client, 1 POP 25 Client, and 1 Network Management Client o 1 HP Z2-MINI PC (GPS Client) and monitor o 1 Motorola KMF CRYPTR II o 2 Motorola CRYPTR Packet Data Encrypted Gateways

(PDEG)

o 1 GCP Conventional Site Controller o 1 GX4004 PROVENTIA Intrusion Detection Service (IDS) o 1 HP Color Laser Jet Enterprise M553 o 1 HP Proliant DL380 G8 Server o 5 HP-2620-24 Switches o 2 HP E 3800-48 Switches o 1 SRX550 Juniper Router o 4 HP ProLiant DL380 Gen 9 Servers (KMF New, Radio Management, VMS-1, VMS-2) o 2 HP ProLiant DL380p Gen 8 Servers (IWM, RM Device Programmer) o 1 HP ProLiant DL360 Gen 10 Server (CompassCom) o 1 LX4000T MRV SAA MDM SVR o 1 LX4000T MRV TERM SERVER o 3 MOTOROLA GGM-8000 Routers (Gateway Router 1, Gateway Router 2, Border Router) o 1 Motorola S-6000 Router (GGSN) o 1 Fortinet FortiGate 100D Firewall o 1 SDM-3000 MCC-7500 AUX I/O Server o 2 NAS 8TB STORAGE o 1 TRAK GPS RUBIDIUM o 10 HP Z2 Mini G4 Workstation o 1 Antenna System

• DLA Columbus:

o Edge Availability System equipment o 1 RF Site with 5 GTR8000 Stations o 1 Dispatch Site with 3 MCC-7500 Consoles, 3 Voice Processor Modules and 1 Nice Playback Station o 1 Network Management Client, 1 KMF Client, and 1 POP 25 Client o 1 HP Z2-MINI PC (GPS Client) and monitor o 1 Juniper SRX550 o 3 2620-24 ETHERNET SWITCH o 1 GCP8000 SITE CONTROLLER o 1 STANDARD CONTROL STATION COMBINER o 4 GGM8000 GATEWAY o 2 HP LASERJET PRINTER CP3525DN 110V o 7 HP Z2 Mini G4 Workstation

• DLA Mechanicsburg:

o 1 RF site with 5 GTR8000 Stations o 1 Network Management Client, 1 KMF Client, and 1 POP 25 Client o 2 TECH GLOBAL MONITOR o 1 GGM8000 GATEWAY o 3 Z440 HP WORKSTATIONS o 1 JUNIPER SRX550

• DLA New Cumberland:

o 1 RF Site with 8 GTR8000 Stations o 1 Dispatch Site with 3 MCC7500 Consoles and 1 Nice Playback Station o 1 Network Management Client, 1 KMF Client, and 1 POP 25 Client o 1 HP Z2-MINI PC (GPS Client) and Monitor o 4 2620-24 ETHERNET SWITCH o 8 COMPUTER, Z440 WORKSTATION WINDOWS o 1 JUNIPER SRX550 o 1 GGM8000 GATEWAY o 1 GCP8000 SITE CONTROLLER o 1 STANDARD CONTROL STATION COMBINER o 1 SDM3000 AUX/IO o 3 GGM8000s

• DLA Tracy:

o Edge Availability System Equipment o 1 RF site with 6 GTR8000 Stations o 1 Dispatch Site with 3 MCC7500 Consoles, 3 Voice Processor Modules, 1 Nice Playback Station o 1 Network Management Client, 1 KMF Client, and 1 POP 25 Client o 1 HP Z2-MINI PC (GPS Client) and monitor o 1 2610-24 HP PROCURVE SWITCH o 3 2620-24 ETHERNET SWITCH o 1 GCP 8000 SITE CONTROLLER o 5 GGM8000 GATEWAY o 1 HP LASERJET PRINTER CP3525DN o 1 HP Proliant DL360 G6 o 1 HP XW4600 WORKSTATION o 1 Juniper SRX550 o 1 RX MULTICOUPLER o 1 STANDARD CONTROL STATION COMBINER o 2 HP Z2 Mini G4 Workstation o 1 SDM3000 AUX/IO

• DLA Red River o 2 RF sites with 8 GTR8000 Stations at each location o 1 WAVE 5000 SERVER o 1 GTR8000 o 2 Dual-Band Antenna Systems

• Carlisle Barracks (System Upgrade Agreement Only):

o 1 RF Site with 5 GTR8000 Stations, o 1 Dispatch Center with 2 MCC7500 consoles and 1 Nice Playback station o 1 Network Management Client, 1 KMF Client, and 1 POP 25 Client

• Battle Creek o 1 GTR8000 (Conventional)

• Cheatham Annex o 1 GTR8000 (Conventional)

• 18 KVL-5000’s (Distributed between 5 DLA ELMR Sites and 3 CIT Ops Sites)

3.4 Network Preventative Maintenance Services

The contractor shall provide an operational test and alignment of infrastructure or fixed network equipment to ensure that it meets original manufacturer’s specifications.

Once a year, trained Motorola technicians will:

• Physically inspect equipment.

• Remove dust and foreign substances.

• Clean filters.

• Measure, record, align, and adjust the equipment to meet original manufacturer’s specifications.

This service will be performed based on a schedule agreed upon between the Government and Motorola.

3.5 Local Radio Support for Consolettes and Mobile Radios

Contractor shall provide an operational check of any defective consolette radio and any mobile radio to identify external or internal defects. If the equipment has an external defect or can be restored without opening the radio case, the equipment will be restored and returned to DLA. All cabling and antennas associated with the consolettes and mobile radios are to be checked for problems and repaired or replaced if installed or provided by a Motorola Service Provider.

3.6 Portable Radio Repairs

Contractor shall provide service to keep subscriber radios at 100% operating condition.

• When a repair is required, DLA will ship the radio to the Motorola Depot which shall test, repair, and return the radio to its original factory specifications and return ship to the proper DLA location.

• Radio Firmware is to be upgraded to the latest version.

• The Contractor shall provide a 90-day repair warranty, as well as expedited turnaround repair times.

• Radios damaged from normal wear and tear will be restored to Factory Specifications and if applicable, FM-Approved standards and operationally tested.

• The Contractor shall clean external housings of the radios.

• The Contractor shall upgrade DLA’s LMR’s (Land Mobile Radios) to the latest firmware version and returned within five (5) workdays from date received.

• The Contractor shall, upon request, provide the government with packing/shipping material to minimize risk of damage to the radios during shipment. This includes special custom-made Consolette base station shipping containers.

• The Contractor shall provide the government with a Motorola Federal Express ‘next-day’ account number for the outbound shipment of radios.

• The Contractor shall install subscriber updates (operating software/firmware enhancements) currently published by Motorola under its Field Service Bulletin (FSB) program.

• The Contractor shall reprogram radios to the original operating parameters based on DLA’s template. If DLA’s template or code plug is not usable, a generic template or code plug will be used requiring additional programming by DLA to restore the original template.

3.7 System Security Updates

• The Contractor shall test the latest commercial security software updates as they are released by the software vendors and validate them for safe deployment to the DLA ELMR radio network.

• The Contractor shall provide Security Updates ensuring that antivirus definitions for both Microsoft and UNIX platforms, operating system software patches, and Intrusion Detection System (IDS) signature files for Motorola-provided IDS are compatible and will not interfere with ASTRO 25 network functionality.

• The Contractor shall release the Security Updates (i.e. patches) to a web link, from which the Government can download and manually apply tested and compatible patches to the system.

• The Contractor shall perform quarterly vulnerability scans of Motorola’s test systems using third-party scanning tools to identify and address new vulnerabilities and compliance issues.

• The Contractor shall obtain Information Assurance Vulnerability Management (IAVM) alerts issued by the Department of Defense Computer Emergency Response Center (DoD-CERT) and Original Equipment Manufacturer bulletins and technical tips for vendors such as Microsoft, Oracle, Solaris, RedHat, Adobe, etc. to address identified vulnerabilities.

3.8 STIG Backporting

The Contractor shall provide STIG Backporting that will address Security Technical Implementation Guidelines (STIGs).

This service will enable DLA to bring the security of certified Microsoft Windows operating systems and Internet Explorer (for supported releases) on ASTRO system infrastructure up to parity, or nearest to parity with the current ASTRO shipping release.

• This service is to consist of a Motorola trained and security certified technician responding to the customer site and applying updates between ASTRO system releases.

• The technician will validate the updates and apply proper integrity controls to make sure that the updates are applied successfully without negatively affecting the system.

3.9 NICE Recorder Support

The Contractor shall provide NICE Technical Support service though a centralized telephone Support Center or Technician. NICE Support shall repair all ‘NICE’ manufactured equipment.

The Contractor Shall ensure that combined Motorola and NICE dispatches through On-Site Infrastructure Response services provide local, trained, and qualified technicians to diagnose and restore NICE equipment to 100% operating capability.

3.10 Edge Availability Support

Edge Availability Sub-systems located at Columbus, OH – New Cumberland, PA – and Tracy, CA, are to be considered part of the Motorola Radio System Infrastructure and be provided the same infrastructure services outlined in this Statement of Work.

3.11 System Upgrade Agreement (SUA) (Applies to Richmond – Columbus – Mechanicsburg - New Cumberland – Tracy - Carlisle Barracks)

• Modern LMR systems are specialized Information Technology (IT) networks that are a hybrid composition of commercial off-the-shelf IT components, specialized Radio Frequency (RF) components and software designed to comply with standards-based specifications. To ensure the highest level of operation, allow for system expansion, provide maximum lifespan and protect the initial investment, regular update and replacement of individual software and hardware components is required.

• The Motorola System Upgrade Agreement (SUA) is a comprehensive approach to technology refreshment of the ASTRO 25 system aligned with the Motorola lifecycle roadmap. As major system releases become available, the SUA will provide one system upgrade bi-annually. The SUA is a complete package of hardware, software and implementation services required to update the ASTRO 25 system to an eligible system release with an equivalent level of functionality.

• Updates to OEM components shall ensure availability of repair services support and may provide increased capacity and processing speed.

Regular updates enable system expansion (i.e. expansion of RF sites, dispatch positions, data sub-systems, network management positions, etc.). Professional implementation services shall guarantee live system upgrades are performed with minimal interruption to system operation.

3.12 Richmond Emergency Call Box Support

The contract shall provide service support for twenty (20) emergency call boxes located at DLA Richmond with the following scope of work on an annual schedule:

• Clean contacts, check boards and wiring for any issues.

• Ensure callbox interior is clean and dry.

• Check each call box battery for proper voltage and replace the battery if it is not meeting specifications.

• Adjust voltage on power supply as necessary.

• Respond to DLA service calls for malfunctioning boxes.

This service shall be performed between 8:00am and 4:30pm Monday through Friday, excluding federal and state holidays.

3.13 Non-Recurring Services Agreement

Non-recurring services are listed below. All non-recurring services work will be performed at DLA government sites, unless approved by the DLA ELMR Site Manager.

• Disconnect all radios, parts, cabling, etc., and secure any unforeseen moveable parts.

• Unpack system components once radios reach destination location

• Repair Motorola mobile and portable radios, Motorola Radio Desk Sets, Motorola Radio Consolettes, antenna and cabling systems for physical damage caused by DLA that is not covered under the Radio Subscriber Repairs portion of this Statement of Work.

• Repair Motorola radio desk sets, consolettes, associated cabling and attached antenna systems

• Install and de-install radios from vehicles in order to install, repair and/or replace radios in vehicles to include police and fire service vehicles, cranes and other non-conventional vehicles

• Replace non-infrastructure - miscellaneous radio accessories, i.e., antennas, batteries, belt clip, and chargers, mounts, cables (expendible items not covered under infrastructure repair or radio repairs)

• Provide Radio Programming of new consolettes, mobile radios, and portable radios

• Provide a code-plug/template for any radio used world-wide at DLA sites

• Order and maintain subscription of Radio Programming Software

(CPS)

• Provide minor upgrades to the Motorola M3-Core Radio System

• Provide misc. RF related equipment/supplies

Note: Motorola is provided a list, annually, of all DLA radios and status as to if they are under ‘extended maintenance’ (covered under this contract) or ‘extended warranty’ which was part of the radio purchase.