Kuwait Custodial Contract_QA Customer Complaint_Attachment 3.docx

DOCX document 21 KB Posted

Attached to
Custodial Services- Camp Arifjan, Kuwait Federal contract opportunity
Solicitation number
SP4510-20-Q-1001
Issued by
Defense Logistics Agency

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Kuwait Custodial Contract_QA Form_Attachment 2.docx DOCX document
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ATTACHMENT 3

QUALITY ASSURANCE MONITORING FORM – CUSTOMER COMPLAINT INVESTIGATION SERVICE or STANDARD:

SURVEY PERIOD: ___________________ DATE/TIME COMPLAINT RECEIVED: _____________ ________ AM / PM

SOURCE OF COMPLAINT:

_______________________________ (NAME)

_______________________________ (ORGANIZATION)

_______________________________ (PHONE NUMBER)

_______________________________ (EMAIL ADDRESS)

NATURE OF COMPLAINT:

RESULTS OF COMPLAINT/INVESTIGATION:

DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: _____________ _________ AM / PM CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ RECEIVED AND VALIDATED BY _______________________________________________________________________ PREPARED BY: ___________________________________ DATE: ______________________

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