Amendment 0003 Questions and Answers.xlsx
XLSX spreadsheet 18 KB Posted
- Solicitation number
- SP3300-24-Q-0012
- Issued by
-
Defense Logistics Agency Distribution
About this file
This document contains questions and answers regarding Solicitation Number SP3300-24-Q-0012 from the Defense Logistics Agency Distribution for Enterprise Security System maintenance at the DLA Distribution Susquehanna, Pennsylvania location. The solicitation seeks preventative maintenance and sustainment support for Lenel enterprise security systems, closed circuit television systems, and key management systems. The services include software upgrades, configuration, patching, and help desk support to maintain compliance with Department of Defense cybersecurity standards. The incumbent contractor is Signet Technologies, Inc. under contract SP3300-23-P-0194.
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Other files
| File | Type | Posted |
|---|---|---|
| Amendment_0003 SP330024Q0012.pdf | ||
| Amendment 002 SP3300-24-Q-0012.docx | DOCX document | |
| Amendment_0002 SP330024Q0012.pdf | ||
| Amendment 0001_Attachment 1 DDSP ESS Lenel PWS.docx | DOCX document | |
| Amendment 0001 SP330024Q0012.pdf | ||
| Attachment 3 Subcontracting Plan Includes Elements 1-15.docx | DOCX document | |
| Attachment 4 Equipment and Software Inventory List.xlsx | XLSX spreadsheet | |
| TE 1.1 Contractor Personnel Security.docx | DOCX document | |
| Attachment 1 DDSP ESS Lenel PWS.docx | DOCX document | |
| Attachment 7 DLA Form 1728.pdf | ||
| Attachment 5 Maintenance Task List.docx | DOCX document | |
| SP3300-24-Q-0012.docx | DOCX document | |
| Attachment 6 Schedule of Services.xlsx | XLSX spreadsheet | |
| Attachment 2 US Department of Labor Wage Determination.pdf | ||
| TE 1.2 CAC Procedures.pdf |
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Sheet1
| Contractor Question | Government Response |
| In addition to completing the table above, the quoter must provide supporting documentation of the nature of the commitment. Examples of verification include a letter of commitment, joint venture documentation, mentor protégé agreements, or a subcontracting agreement. Would the Government consider a Letter of Intent to Subcontract in lieu of an executed Subcontract Agreement. | It is recommended that the Subcontract Agreement be filled out. Attachment 3 covers all elements from FAR 19.704 that are required for the contractor to submit. The Government will accept a Letter of Intent to Subcontract in lieu of the agreement, but the letter must cover the elements in FAR 19.704 and FAR 52.219-9(d). If specific elements are not covered, the Subcontracting Plan will be determined unacceptable. |
| The Government intends to award one purchase order on an all-or-none basis to the responsible quoter who: 1) quote complies with the terms and conditions of this solicitation, complies with laws and regulations ; and 2) offers the total overall lowest price for all contract line items. The Government indicates that “Award will be based on the overall lowest priced quote that meets or exceeds the acceptability standards for the non-cost factors”. How will the Government evaluate Offerors who exceed acceptability standards against the outlined Acceptable/Unacceptable outcomes for non-cost factors? | Offerors who exceed acceptability standards will not be evaluated any different than offerors who meet acceptability standards. As long as a contractor meets the acceptability standards for all non-price factors, they will be eligible for an award. Award will be made to the lowest priced acceptable vendor. |
| The Government intends to award one purchase order on an all-or-none basis to the responsible quoter who: 1) quote complies with the terms and conditions of this solicitation, complies with laws and regulations ; and 2) offers the total overall lowest price for all contract line items. The Government indicates that “Award will be based on the overall lowest priced quote that meets or exceeds the acceptability standards for the non-cost factors”. Can the Government confirm that if an offeror quote “complies with” terms, conditions, law and regulations and is the lowest price, that they will receive the subsequent award? | Quotes will be evaluated in accordance with FAR 13.106-2. The Government intends to award one (1) purchase order on an all-or-none basis to the responsible quoter who: 1) is technically acceptable for all non price evluation factors (technical, past performance, and small business participation); 2) complies with the terms and conditions of this solicitation, 3) complies with laws and regulations ; and 4) offers the total overall lowest price for all contract line items. All non price evaluation factors will be evaluated for acceptability (only) on a pass/fail basis and will not be rated. |
| The Government intends to award one purchase order on an all-or-none basis to the responsible quoter who: 1) quote complies with the terms and conditions of this solicitation, complies with laws and regulations ; and 2) offers the total overall lowest price for all contract line items. The Government indicates that “Award will be based on the overall lowest priced quote that meets or exceeds the acceptability standards for the non-cost factors”. In what evaluation areas can an offeror “exceed acceptability standards for non-cost factors”? | As long as the contractor meets acceptability standards, they will be evaluated based on price. |
| To be considered relevant, the Quoter must demonstrate past execution of similar contracts in terms of complexity, technology, magnitude of effort, schedule, and scope. Additionally, the performance must have occurred during the last five (5) years. Quoters shall be evaluated on an Acceptable/Unacceptable basis. In the case of a Quoter without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the Quoter may not be evaluated favorably or unfavorably on past performance (see FAR 15.305(a)(2)(iv), Past Performance Evaluation). Therefore, the Quoter shall be determined to have unknown past performance. In the context of acceptability/unacceptability, “unknown” shall be considered “acceptable”. Can the Government confirm that in the case of a Quoter without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the Quoter's past performance will be evaluated as acceptable? | In the context of acceptability/unacceptability, “unknown” shall be considered acceptable. Should the Government discover adverse past performance information to which the quoter had not had a prior opportunity to respond, the KO will conduct communications if deemed appropriate |
| The Government referrences Attachment 08 Past Performance Questionnaire. Can the Government please provide this Attachment? It was not in the Solicitation artifacts on SAM.gov | Past Performance Questionnaire was removed under the revised solicitation included with amendment 0002. |
| Please describe to whom the Government is referring to in Note 1: The maintenance provider can be an organization within the asset owner's organization | This refers to internal adminstrative groups who support various aspects of any DLA GFE provided or maintained infrastructure, servers, workstations, etc. These DLA organizations/groups include, but are not limited to, Windows/OS, Virtual Platform, SQL/DB, etc. This does not apply to any CFE provided or maintained infrastructure, servers, workstations, etc. |
| Please describe the Automation Solution characteristics referenced in Note 2. | This states that maintenance activities start at turnover of the system/solution to the DLA Asset Owner, and may continue after this time for as long as the system/equipment is utilized. |
| Will the Government accept current certifications that comply with DOD 8570 IAT Level II in lieu of 8140 Certifications? | No the Government will not accept current certifications that comply with DoD 8570 |
| Will the Government allow for a site visit by Contractors prior to proposal submission to assess the requirement for system migration and also current site conditions at both New Cumberland and Mechanicsburg sites? | The Government can provide a site visit, if requested within 2 days of amendment 0003 issuance. |
| Will the government provide design documentation and requirements associated with the OT facilities, supported systems, and existing solutions? |
Additionally, will the government permit vendors a site visit to determine what level of effort and materials will be needed to provide DLA with the required information upon award? J6 has provided applicable cyber and IT requirements in the PWS for system/infrastructure associated with the ESS systems covered by this contract. A site survey can be held, if requested within 2 days of amendment 0003 issuance.
| Will the Key Personnel System Administrator have access to complete ACAS scanning or will ACAS scanning be completed by the DLA Cybersecurity Technology team? | ACAS scanning is completed using DLA's existing cybersecurity infrastructure/tools, however - any vendor personnel with DLA accounts is able to request on-demand scans of ESS systems/equipment that utilize DLA approved networks via the DLA Customer Service Portal | |
| The PWS states that hardware and software modified by the contractor must be warrantied for one year. What modifications constitute cause for a one-year warranty for existing equipment? | There is no requirement to purchase hardware. Hardware is purchased by the government. The customer requires a warantee on their work to install, configure, and potentially harden the system. | |
| How many after hours corrective maintenance calls were initiatied by DLA during the last twelve (12) months? | 10 | |
| What version of Lenel is DLA currently using? | Lenel OnGuard 8.1 | |
| When do the SSA's expire for the following systems? Lenel ACS, IDS and Pelco Video Expert Suite CCTV, and Key System GFMS? | March 31. 2024 | |
| Can the Government provide the square footage of each of the buildings and how many devices are in each location? | This information should not be revelant since the contract is not for any edge devices or physical maintenance on readers, cameras, Lenel Hardware ect. | |
| The Government shows network switches for the CCTV system. Can the Government provide details on how many cameras are on the system in the aggregate or by building? | Roughly 400 cameras but again the contract is not to perform physical work on the cameras. | |
| Can the Government describe where the Lenel panels are located and how many and number of readers? | This information should not be revelant since the contract is not for any edge devices or physical maintenance on readers, cameras, Lenel Hardware ect. | |
| How does the Government expect the monthly switch model validation to be accomplished: eyes on each switch or will we have management permissions and all switches are managed so we can view remotely? | DLA J64 manages all the switches on the ICS domain | |
| Please identify the incumbent contractor who we would be transitioning with in the event we are selected? | Incumbent Contractor is Convergent Federal | |
| What level clearance will be required for the issuance of CAC cards to gain DLA network access and work on the identified software systems? | All Contractor personnel proposed to work on the network, or any IT capabilities/functions (at a minimum) will be required to have an IT-II, a clearance requiring a Tier 3 (T3) investigation formerly known as National Agency Check with Law and Credit (NACLC) or Access National Agency Check and Inquiries (ANACI ), or an IT-I, a clearance requiring a Single Scope Background Investigation, prior to the work commencing. [7:40 AM] Mensch, Gerald W CIV DLA INFO OPERATIONS (USA) |
+ Accounts for elevated permissions to DLA systems are issued to those with the appropriate clearance and 8140 certifications.
| Will a DD254 be issued with this contract? | DD254 Not Required |
| Please confirm the government will provide remote access for routine services covered in CLIN 3, to the Lenel, Key System, & Pelco systems? | Lenel and GFMS can be accessed remotely but J6 has to facilitate that access. Pelco or any CCTV cannot be accessed remotely. |
| Please confirm the government will provide a VM Server location for the use of the contractor in maintaining/fulfilling on this contract and said VM instance will be accessible remotely to the contractor? | DLA has existing virtual servers/infrastructure available that can be accessed remotely by designated contractor personnel through approved DLA administrative accounts. |
| Is the Lenel SSA up to date? | Yes. Current software support is up to date. |
| What version of Lenel OnGuard is running? | Lenel OnGuard is 8.1. |
| Is the Pelco SSA up to date? | Yes. Current software support is up to date. |
| What version of Pelco VideoXpert is running? | 3.11.0.269 |
| Please confirm which cybersecurity 8140 work role is required to perform the tasks, and please confirm if Basic, Intermediate or Advanced is required. | DLA’s minimum certification required for the System Administrator (451) work role is the CompTIA A+, Network+, Security+ or Certified Network Defender (CND) certification. Individuals must also complete 20-hours of continuous education annually, or the number of hours required to maintain certification, whichever is greater. |
| PWS States "For the CCTV system, the Contractor shall be responsible for an upgrade and migration of the Network Video Recorders (NVRs) and the CCTV Client software applications to an approved Operational Technology (OT) network." Will the Government clarify which systems are to be upgraded and if the upgrade is to include hardware, software, or both? | CCTV system upgrade requirements will be determined through the IPTs migration planning efforts. EX - unsupported software/hardware versions, integration requirements, etc. |
| Is there a prescribed schedule for performing cyber updates and patches including IAVAs, CTO, and ACAS? | Vendor has the responsibilty to determine the cyber compliance schedule(s) based on software patch releases, STIGs, etc. |
| PWS states "the Contractor may coordinate with the site to provide the necessary operations support for all ESS systems remotely, or onsite as needed, to meet the site’s requirements" while requiring daily support. Will J6 allow for remote access to the systems requiring PM? | DLA networked systems have some remote access capability via DLA domain administrative accounts, but isloated/standalone systems have no remote access capability. |
| PWS states "a security clearance may be required". Can the Government please explain under what scenario this may be required and the probability of clearances being required? | Most work to be performed under this requirement is unclassified, however, a security clearance may be required. All Contractor personnel proposed to work on the network, or any IT capabilities/functions (at a minimum) will be required to have an IT-II, a clearance requiring a Tier 3 (T3) investigation formerly known as National Agency Check with Law and Credit (NACLC) or Access National Agency Check and Inquiries (ANACI ), or an IT-I, a clearance requiring a Single Scope Background Investigation, prior to the work commencing. |
| Key Personnel lists 4 positions; can these be dual-hatted? | Yes. As long as the contractor ensures the required work is within the same time frames and expectations. |
| Will the Government provide any storage area for the contractor to store spare parts? If not, can spare parts be stored in the workspace which will be furnished by the Government? | This should not require any storage space as this contract is only for 8140 support required by J6. Any operational equipment spares are managed by J6 (Lenel boards, keypads, readers, keyboxes, cameras, etc). We have limited storage space in our shops for OT laptops, etc. |
| If there is an incumbent contractor providing maintenance and sustainment currently, will the Government please provide the contractor name and contract number? | Signet Technologies, Inc. and SP3300-23-P-0194 |
| The Government requests documentation demonstrating compliance with cybersecurity requirments definedint he Performance Work Statement. Further documenmtation includes but not limitd to certificates demonstrating compliance with the required DOD 8140 Work Role 451. Please describe the speciifc certifications required to meet this requirement. | DLA’s minimum certification required for the System Administrator (451) work role is the CompTIA A+, Network+, Security+ or Certified Network Defender (CND) certification. |
| The Government requests documentation demonstrating compliance with cybersecurity requirments definedint he Performance Work Statement. Are there experience requirements or other certification requirements that qualify our personnel to meet the DOD 8140 Work Role 451 requirment? If so, please specify exactly these qualifications / alternate certifications. | DLA’s minimum certification required for the System Administrator (451) work role is the CompTIA A+, Network+, Security+ or Certified Network Defender (CND) certification. Individuals must also complete 20-hours of continuous education annually, or the number of hours required to maintain certification, whichever is greater. DLA is in the process of developing organizational policy for Environment-Specific Requirements for each cybersecurity work role. DLA will convey the requirement to vendors, along with the expected timeline for meeting the requirement, after the policy has been approved. |
| Is the Contractor responsible for the cost (parts) associated with failed client applications, NVRs, and CCTV client applications? | No. The governmemt is responsible to purchase and maintain spare parts as needed. |
| Please more fully describe the elements of the technology road map as part of the Sustainment Plan deliverable. | The Technology RoadMap should reflect the lifecycle of the supported applications and systems, and the actions required to keep them in a manufacturer-supported and cyber compliant status. |
| Preventive Maintenance and Sustainment Support for Lenel ESS and CCTV in accordance with the Performance Work Statement. The Contractor shall provide the equipment, spares, and hardware for CCTV NVR HW support, and the personnel software/firmware required for all IAT- II level sustainment of the ESS and EKC applications including support to version upgrades, enhancements, and migrations required for ESS and EKC systems and subsystems. Please describe the equipment, spares, and hardware for CCTV NVR-HW support and the software/firmware required for all IAT - II level sustainment of the ESS and EKC? May we recommend the Government provide a NTE T&M CLIN to support the purchasing of these equipment, spares, hardware, etc. as this is extremely difficult to estimate under a FFP CLIN. | There will be no hardware replacements associated with this contract. |
| While a dedicated, onsite, full time equivalent (FTE) is not required - the Contractor may coordinate with the site to provide the necessary operations support for all ESS systems remotely, or onsite as needed, to meet the site’s requirements. As the PWS requirements covers sustainment for servers, workstations, databases, and other IT equipment, can the Government clarify if the system can be accessed remotely for Preventive and Corrective Maintenance? | DLA networked systems have some remote access capability via DLA domain administrative accounts, but isloated/standalone systems have no remote access capability. |
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