Attachment_1_-_PWS.pdf

ATTACHMENT 1 – RFQ #SP3300-19-Q-0002

PERFORMANCE WORK STATEMENT (PWS)

MAINTENANCE SUPPORT SERVICES

FOR

LENEL ELECTRONIC SECURITY SYSTEM, PELCO CCTV SYSTEM

AND MORSE KEYWATCH SYSTEM

AT

DLA DISTRIBUTION TOBYHANNA PENNSYLVANIA

INTRODUCTION

The Defense Logistics Agency (DLA) is a United States (U.S.) Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the United combatant Commands under conditions of peace and war.

DLA Distribution Tobyhanna has a requirement for a Contractor to provide maintenance and repair services for the Lenel Electronic Security System (ESS), Pelco CCTV system and Morse Keywatch system at DLA Distribution Tobyhanna Pennsylvania.

GENERAL CONDITIONS AND REQUIREMENTS

This Section provides general information relating to the conditions of operation and general requirements relating to the maintenance and repair services for the Lenel Electronic Security System (ESS), Pelco CCTV system and Morse Keywatch system at DLA Distribution Tobyhanna Pennsylvania.

The maintenance service shall include two types of service: Preventive Maintenance (PM) scheduled and Corrective Maintenance (CM) unscheduled. The DLA Distribution Tobyhanna, Pennsylvania Equipment Inventory List is provided to identify each piece of equipment that requires maintenance services (Attachment 2). The Maintenance Task List is provided to define the preventive maintenance requirements (Attachment 3). The DLA Distribution Tobyhanna, PA Equipment Inventory List and the Maintenance Task Lists are subject to change by the Government when equipment addition(s) and/or deletion(s) are required due to equipment disposal or replacement.

With the ongoing effort of building consolidation and expansion, the Government reserves the right to ADD to or DELETE from the ESS maintenance and repair contract anytime during the period of the contract as the need arises.

SECTION 1: SCOPE OF WORK

A. This is a non-personal services contract to provide maintenance support services for the ESS, CCTV and Key Control systems at DLA Distribution Tobyhanna Pennsylvania. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Government and the Contractor understand that the services to be provided under this contract by the Contractor are non-personal services and that no employer-employee relationship exists between the Government and the Contractor.

The Government may provide technical direction which will assist the Contractor in accomplishing the PWS; however, the Government will not control the methods used by the Contractor to perform the service requirements set forth in the PWS.

B. The Contractor shall furnish all labor, supervision, tools, materials, equipment, transportation, and management necessary to provide monthly and quarterly preventive maintenance services, emergency service calls (as needed) and all repair and or replacement of parts necessary to keep all portions of the ESS, CCTV and Keywatch systems covered by this requirement in good operating condition during the contract period.

1.1 GENERAL OPERATING CONDITIONS

A. This Section provides general information relating to the conditions of operation and general requirements relating to the maintenance and repair of the Lenel ESS, Pelco CCTV system and Morse Keywatch system at DLA Distribution Tobyhanna Pennsylvania.

1.1.1 PLACE OF PERFORMANCE

A. Work will be performed at DLA Distribution Tobyhanna Pennsylvania, which is a tenant activity of the Tobyhanna Army Depot.

B. The ESS, CCTV and Key Control systems, to include the complete Lenel, Pelco and Morse components, is entirely located within the DLA Distribution Tobyhanna facilities on Tobyhanna Army Depot. The compound covers an area of approximately 14 acres and includes nine (9) buildings, one of which is the DLA Distribution Tobyhanna Command Post and Security/Emergency Management office. Two (2) buildings are Tobyhanna Army Depot facilities, which house DLA Distribution Tobyhanna’s ESS/ID/CCTV components and the remaining six (6) buildings are warehouses.

C. The Lenel connectivity between buildings consists of underground communication lines.

1.1.2 PERIOD OF PERFORMANCE

A. The period of performance for this contract will be for a one (1) year base period with two

(2) one-year option periods.

1.1.3 HOURS OF OPERATION

A. DLA Distribution Tobyhanna’s Security/Emergency Management’s regular working hours are 0600-1630 Monday through Thursday. Maintenance and repairs will be performed during these hours.

1.1.4 OUTSIDE HOURS OF OPERATION

A. Except as may otherwise be specified, all work shall be performed during the Government's regular working hours. If the Contractor desires to carry on work on Saturday, Sunday, holidays, or outside regular working hours, he/she must submit application to the Contracting Officer for approval.

1.1.5 FEDERAL HOLIDAYS

A. Federal holidays generally observed by government personnel include:

Observed Federal Holidays New Year’s Day Martin Luther King Day Presidents Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

B. In the event an Executive Order issued by the President of the United States declares

Agencies of the Federal Government closed for a regularly scheduled workday, the Contacting Officer (KO) or designee will determine and advise the contractor on whether services are required for that day.

1.2 KEY PERSONNEL

1.2.1 PERSONNEL QUALIFICATIONS AND CERTIFICATIONS

A. Contractor personnel must be proficient in reading and capable of communicating effectively in English.

B. All work shall be performed by Contractor personnel specifically qualified and trained to work on the Lenel “On Guard” ESS system, Pelco CCTV and Morse Keywatch systems.

C. Contractor personnel performing work on the Lenel “On Guard” ESS shall be certified by Lenel as a Lenel Certified Professional (LCP) or higher.

D. The Contractor shall be an authorized, licensed service representative and an “OnGuard”

Value Added Reseller (VAR) in good standing with Lenel “On Guard” ESS System, Pelco CCTV and Morse Keywatch systems. Evidence of all required licenses, as well as documentation of the qualifications of personnel, shall be provided to the KO prior to award of the contract. The Contractor will be responsible for obtaining all necessary licenses and certifications required to perform maintenance and repair services on Lenel Electronic Security Systems (ESS), Pelco CCTV and Morse Keywatch systems, and for complying with all applicable Federal, State and local laws. The Contractor shall maintain updated copies of any applicable licenses and certifications for all employees and make them available to the Government upon request.

1.2.2 CONTRACT MANAGER

A. The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of the person and alternate(s) who shall act for the Contractor when the manager is absent shall be designated in writing to the KO and COR.

B. The Contract Manager or alternate shall have full authority to act for the contactor on all contract matters relating to the operations of this contract.

C. The Contract Manager or alternate shall be available Monday through Friday, excluding federal holidays, between the hours of 0700 and 1530 to meet on the installation as required by the COR to discuss problem areas. The Contractor shall provide telephone numbers of the Contract Manager and alternate(s) who shall be available by telephone during the times stated above and who shall be available within 2 hours after normal working hours.

1.3 SECURITY

A. Work under this contract requires access to a government ESS. All Contractor personnel must be a US Citizen; therefore, US Citizenship is a requirement. A security clearance is not required to perform work under this contract; however, contract employees must meet eligibility requirements for a secret security clearance, without actually obtaining the clearance. The contractor shall comply with all applicable DoD security regulations and procedures during the performance of this contract. Contractor is required to have a National Agency Check with Local Agency Check and Credit Check (NACLC) as required in accordance with DoD 5220.22-M, “National Industrial Security Program Operating Manual” (NISPOM) and DoD 5200.2-R. The results must be received prior to commencement of work. A NEGATIVE NACLC DETERMINATION WILL RESULT

IN IMMEDIATE TERMINATION OF ACCESS TO THE WORKSPACE AND

EQUIPMENT. The following addresses those requirements for Security.

1.3.1 FOREIGN NATIONALS

A. NO FOREIGN NATIONAL WILL BE EMPLOYED ON A GOVERNMENT CONTRACT

REQUIRING ACCESS TO GOVERNMENT ELECTRONIC SECURITY SYSTEMS

WITHOUT THE CONSENT OF THE UNITED STATES GOVERNMENT.

1.3.2 PERSONNEL CLEARANCES

A. Work under this contract requires access to Government electronic security systems. All

Contractor personnel performing work on this contract must be a U.S. citizen. A security clearance is not required to perform work under this contract. The Contractor shall comply with all applicable DoD security regulations and procedures during the performance of this contract. All Contractor personnel performing work under this contract are required to have pass a Tier 3 (T3) Background Investigation as required IAW DoD 5220.22-M, “National Industrial Security Program Operating Manual” (NISPOM) and DoD 5200.2-R, “Personnel Security Program”. The results must be received prior to commencement of work. A negative T3 determination will result in immediate termination of access to the workspace and equipment.

B. The Homeland Security Presidential Directive 12 (HSPD-12) dated 27 September 2012 has established criteria for Contractors who require a Common Access Card (CAC) for either physical access to an Installation or access to Government information technology (IT) systems. The Government requires Personnel Security Investigations (PSI) to establish that applicants or incumbents either employed by the Government or working for the Government under contract are suitable for the job and are eligible for a public trust or sensitive position.

Upon favorable review and initiation of the PSI, Contractor personnel may be granted temporary access pending final adjudication of the PSI. The Contractor shall request personnel clearances IAW instructions found in TE 1.1 Contractor Personnel Security in Attachment 4.

C. Each Contractor employee shall complete a Contractor Investigative Request (CIR) form which will be provided by DLA Distribution Tobyhanna Security & Emergency Management Office. The DLA Distribution Tobyhanna Security & Emergency Management Office will annotate the appropriate designation codes and forward the CIR to the DLA Intelligence Office in New Cumberland, PA.

D. Not later than 15 calendar days prior to contract full performance start date, the Contractor shall provide the Contracting Officer Representative (COR) a roster of all key personnel, to include those requiring access to restricted or controlled access areas. The roster shall include each employee’s full name, Social Security number, identification card number (if assigned), branch or section (if applicable), and security clearance (level of clearance and last investigation date, if applicable). The Contractor shall provide additions to rosters and an updated roster to the COR at least five working days prior to the date of required access. The Contractor shall make all modifications to the rosters and provide an update to the COR within 12 hours for employees whose employment has been terminated and for employees who no longer require access to restricted or controlled access areas.

1.3.3 REMOVAL OF EMPLOYEES

A. DLA reserves the right to direct the removal of an employee, whose actions, while assigned to this contract, clearly conflict with the interests of the Government, regardless of prior clearance or adjudication status. DLA also reserves the right to direct the removal of an employee for misconduct, security violations or performance reasons. The reason for removal shall be fully documented in writing by the Contracting Officer. When and if such removal occurs, the contractor shall assign qualified personnel to perform the duties of this contract. This action does not relieve the contractor from total performance of the contract tasks specified herein.

1.3.4 GOVERNMENT-ISSUED BADGES

A. Contractor shall return all government issued identification, access badges, and vehicle passes to DLA Distribution Tobyhanna Security & Emergency Management Office upon termination of service.

1.3.5 ACCESS TO THE HOST INSTALLATION (Tobyhanna Army Depot)

A. The Contractor’s employee shall submit an electronically completed Tobyhanna Army Depot

(TYAD) ELTY 648-C form to the DLA Distribution Tobyhanna PA Security & Emergency Management Office at least 30 days prior to requiring installation access. The DLA Distribution Tobyhanna PA Security & Emergency Management Office will submit to TYAD Security for processing.

Once access is requested and approved by TYAD Security, an email will be sent to the Contractor’s employee indicating installation access has been approved along with the TYAD ELTY 648-RE form from the DLA Distribution Tobyhanna PA Security and Emergency Management Office. The contractor’s employee shall complete the personal information and contractor information section of the ELTY-648-RE form.

The Contractor’s employee shall take the e-mail along with the completed ELTY 648-RE form to TYAD Building 11, lower level, Pass and ID office, to obtain a TYAD contractor access badge.

In order to receive the installation access, the Contractor’s employee shall present VALID PROOF OF CITIZENSHIP (Foreign Nationals are not allowed within the controlled area of

TYAD).

• Certified Birth Certificate (not a copy)

• Un-expired Passport/Passport Card

• Alien Registration Card

• Enhanced Driver’s License

• Naturalization Papers

• Consular Reports of Birth Born Abroad (CRBA)

• If showing document with no photo, must also present state issued photo ID (i.e.

Driver’s License or ID cards)

SECTION 2: DEFINITIONS AND ACRONYMS

2.1 DoD DICTIONARY

A. The DoD Dictionary of definitions and terms is available on the Internet at http://www.dtic.mil/doctrine/dod_dictionary/.

2.2 DEFINITIONS – TECHNICAL

As used throughout this contract, the following terms shall have the meaning set forth below:

http://www.dtic.mil/doctrine/dod_dictionary/

A. Contracting Officer. The Contracting Officer is a person with the authority to enter into, administer, and terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

B. Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

SECTION 3: SUPPORT SERVICES

3.1 GENERAL INFORMATION

A. The Government will furnish the following utility services at existing outlets for use in those facilities provided by the Government, and as may be required for the work to be performed under the contract: electricity, natural gas, fresh water, and sewage service. Information concerning the location of existing outlets may be obtained from the Government Representative. Utilities specified above will be furnished at no cost to the Contractor.

3.2 AS-BUILT DRAWINGS

A. Existing as-built drawings will be available to the Contractor for information only. The

Government makes no representation as to the completeness or accuracy of these drawings.

B. All changes to or additions to the depot security systems and equipment made by the Contractor shall be recorded by the Contractor and provided to the Contracting Officer within fourteen (14) calendar days of the completed work. This data shall include, but is not limited to, dimensioned drawings and for sketches.

SECTION 4: CONTRACTOR FURNISHED EQUIPMENT, MATERIALS AND SERVICES

4.1 GENERAL INFORMATION

A. The Contractor shall provide all equipment, materials, and services to perform the requirements of this contract. This includes a lift to access cameras both inside and outside. Specialized tools and equipment required to perform DLA Distribution Tobyhanna PA site specific maintenance will be authorized by the on-site COR, purchased and stored at DLA Distribution Tobyhanna PA and will become government property.

4.2 REPAIR/REPLACEMENT PARTS

A. The Contractor shall provide new or factory reconditioned parts and components when providing the services described herein. All replacement units, parts, components, and materials to be used shall be compatible with that existing equipment on which it is to be used; shall be of equal or better quality than original equipment specifications; shall comply with applicable Government, commercial, or industrial standards such as National Board of Underwriters or Underwriters' Laboratories, Inc., National Electrical Manufacturer's Association, etc.; and used in accordance with original design and manufacturer’s intent. If the original manufacturer has updated the quality of parts for current production, parts supplied under this contract shall equal or exceed the updated quality.

B. The Contracting Officer may require the Contractor to submit manufacturer's descriptive data and certifications for materials and equipment used where there are questions concerning their performance and quality. Such submittals shall be delivered to the Contracting Officer within 15 calendar days of request. Manufacturer's descriptive data and certificates shall include the name of the manufacturer, model number or other identifying information, catalog cut, and other identifying data and information describing the performance, capacity, rating, and application/installation instructions which clearly illustrate that the proposed item meets all applicable standards.

4.3 Manufacturer/Supplier Technical Support Agreements

A. The Contractor shall provide and maintain valid Technical Support Agreements offered by the

Manufacturer/Supplier of all equipment listed in Attachment 2.

4.4 Software Updates

A. The Contractor shall provide all software updates when an upgrade/patch is released from the Original Equipment Manufacturer (OEM). The Contractor shall maintain an accurate software configuration and coordinate thru the Lenel Value Added Reseller (VAR) for all equipment.

SECTION 5 SPECIFIC TASKS

5.1 General

A. The Contractor shall manage the total work effort associated with the maintenance, repair, and all other services required herein to assure fully adequate and timely completion of these services. Included in this function are a full range of management duties including, but not limited to, planning, scheduling, report preparation, establishing and maintaining records, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices.

B. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and status reports shall be provided when requested by the Contracting Officer. The status of any item of work must be provided within four (4) hours of the inquiry during regular working hours, and within 48 hours after regular working hours.

C. Within thirty (30) days after contract award, the Contractor shall provide the COR a detailed preventative maintenance (PM) schedule for all planned PM service activities. The Government prefers that all PM work be scheduled and performed consistently on a weekly basis. The COR will accept or propose an alternate schedule within 5 days. Acceptance or rejection of any or all proposed changes will not result in any cost adjustments. The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall make every effort to minimize the impact of the interference, inconvenience, equipment downtime, interrupted service, customer discomfort, etc.

D. The Contractor shall maintain management, maintenance, and repair records and prepare management, maintenance, and repair reports as set forth herein. All records and copies of reports shall be turned over to the Contracting Officer within seven (7) calendar days after contract completion. A complete work (history) file for each building security system shall be maintained by the Contractor. Files shall contain a listing of all equipment in each building and structure by nomenclature and manufacturer's model number, as well as all manufacturer's literature, brochures, and pamphlets; maintenance, operator's, and parts list manuals; warranty information; a copy of all completed Service Call Work Authorization forms, indefinite quantity delivery orders, and Preventive Maintenance checklist forms; and other information pertaining to the security protection systems. All documents shall be filed within ten (10) working days of the completed transaction, with the exception of Preventive Maintenance Inspection Record forms, which shall be filed within two (2) working days after the completion of each preventive maintenance inspection. The Government will have access to these files upon request. The entire file shall be turned over to the Government upon completion of the contract.

E. All workmanship shall meet the standards specified herein and shall be accomplished in conformance with approved and accepted standards of the industry; equipment manufacturers;

all applicable activity, local, state, and federal standards; and all applicable building and safety codes.

F. When the Contractor completes work on a system or piece of equipment, that system or piece of equipment shall be free of missing components or defects which would prevent it from functioning as originally intended and/or designed. Corrective or repair/replacement work shall be carried to completion including operational checks and cleanup of the job site. Except where otherwise noted, replacements shall match existing in dimensions, finish, color, and design.

G. During and at completion of work, debris shall not be allowed to spread unnecessarily into adjacent areas nor accumulate in the work area itself. All such debris, excess material, and parts shall be cleaned up and removed at the completion of the job and/or at the end of each day work is in progress.

H. Upon completion of work, the Contractor shall contact a Government representative to report the status of the system and document details of the service in the on-site service request log.

I. During the term of the contract, the Government may replace, renovate, or improve systems and equipment at the Government's expense and by means not associated with this contract. All replaced, improved, updated, modernized, or renovated systems and equipment shall be maintained and/or repaired by the Contractor at no additional cost to the Government unless such changes result in an increase or decrease in contract requirements. Changes, replacements, or deletions which result in an increase or decrease in contract requirements will result in adjustments to the contract price in accordance with the "CHANGES" clause.

J. The Contractor shall maintain sufficient off-the-shelf materials and equipment on hand to support service call work requirements. Lack of availability of materials or equipment shall not relieve the Contractor from the requirement to complete service call work within the time limits specified above.

K. The Government has an inventory of replacement parts for the equipment to be serviced, (i.e., cameras, access control components, wiring and conduit). The Contractor shall, prior to purchasing a replacement part, contact the COR to see if the part is available from the Government-owned parts inventory. If the part is available, the Government will provide the part to the Contractor who shall use that part to perform remedial maintenance.

5.2 Warranty

A. Equipment, components, and parts, other than that installed under this contract, shall not be removed or replaced or deficiencies corrected while still under warranty of the manufacturer or the installer without prior approval of the Contracting Officer. All defects in material or workmanship, defective parts, or improper installation and adjustments found by the Contractor shall be reported to the Contracting Officer so that necessary action may be taken. The Contractor shall be knowledgeable of the equipment, parts, and components that are covered by warranty and the duration of such warranties. Available warranty information will be furnished to the Contractor by the Contracting Officer.

5.3 Preventative Maintenance (PM)

A. The Contractor shall perform PM services on all equipment, which consists primarily of inspection, testing, cleaning, lubrication, adjustment and calibration to verify proper system operation; minimize malfunction, breakdown, and deterioration of systems, and equipment. The Contractor shall perform PM services on the equipment identified in Attachment 2 - Equipment Listing. All PM services shall be performed in accordance with the Original Equipment Manufacturer (OEM) standards and specifications. All replacement parts, materials, environmental compliance and Contractor personnel transportation used for PM shall be included in the contract unit price for PM services.

B. The Contractor shall perform a quarterly testing which consist of physical inspection of each device, test for proper operation and clean and adjust components as necessary. This service includes: control cabinets, control panels and status monitor modules, magnetic switches, motion sensors, signal processors, duress switches and other components and peripherals which are an existing part of this system.

C. Battery voltage and charge levels will be checked during the quarterly testing. Any battery incapable of maintaining a 75% charge will be replaced immediately. Battery voltage and charge levels will be checked during the quarterly testing. Any battery incapable of maintaining a 75% charge will be replaced immediately.

D. All quarterly Complete System Test shall be scheduled to be performed during normal working hours. CST consists primarily of inspection, testing, cleaning, lubrication, adjustment, calibration, and minor part and component replacements, as required, to verify proper system operation; minimize malfunction, breakdown, and deterioration of systems and equipment; and identify and/or perform any repairs required to bring the equipment up to the manufacturer's operating standards. Parts/supplies used for PM shall not be invoiced separately but shall be included as part of the PM price.

5.4 Corrective Maintenance (CM)

A. The Contractor shall perform Corrective Maintenance (CM) actions to determine the cause of system and equipment malfunctions, eliminate the cause(s), and restore the system or equipment to satisfactory working condition. The COR will advise the Contractor of the suspected problem and request an evaluation. Travel time for RM will not be paid. Time for parts research and/or necessary repair time must be approved in advance by the COR.

5.5 Service Call Work

A. The Contractor shall have adequate procedures for receiving and responding to service calls 24 hours per day, seven days a week, including weekends and holidays. A single local or toll free telephone number shall be provided by the Contractor for receipt of all service calls. All telephone calls shall be answered within 30 minutes by an individual fully familiar with the Contractor's work control procedures and the terms and conditions of this contract. Service calls shall be considered received by the Contractor at the time and date the telephone call is placed or email is sent by the COR. The Contractor shall respond immediately and must be on the job site and working within four (4) hours after receipt of a service call, unless otherwise approved by the COR. The Contractor shall work continuously without interruption and shall resolve the issue before departing the job site.

B. The Government representative or COR will advise the Contractor by phone or email of all service call requests received during and after regular working hours. A description of the problem or requested work, date and time received, location, classification, and other appropriate information will be placed on a Service Call Request.

C. Within one (1) working day after completion of each service call, the Contractor shall add the following information to the work authorization form and return to the COR:

• Description of work actually completed.

• Brief description of material and parts used, including quantities.

• Date and time that work began.

• Date and time work was completed

• Hours of labor (by trade) expended.

• Signature or initials of the Contractor's craftsman performing the work (or supervisor), indicating that the work has been completed.

D. Replacement parts required in the performance of CM shall be invoiced to the Government in accordance with the terms and conditions of this contract (FAR 52.212-4 Alternate I).

5.1 Data Deliverables.

5.1.1 Mandatory Reports. The Contractor shall create and distribute reports as described below for the Government to administer performance of the contract requirements and to manage and interface with other Government activities or agencies. Below is a required report outlined in the contract. The Contractor shall submit all reports to the KO or COR for review and final distribution.

5.1.1.1 Contractor Manpower Reporting. The Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address:

http://www.ecrnra.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September

30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at:

http://www.ecmra.mil.

SECTION 6 QUALITY MANAGEMENT

6.1 QUALITY CONTROL PLAN

A. The Contractor shall establish and maintain a complete Commercial Quality Control Plan to ensure the requirements of the contract are provided as specified.

B. The plan shall include an inspection system covering both preventive and remedial maintenance repairs required by this contract. The plan must ensure that quality service levels are maintained throughout contract performance.

C. The Contractor shall maintain records of all inspections conducted by the Contractor and any necessary corrective actions taken. This documentation and all records and schedules, as http://www.ecmra.mil/ described in the PWS, that are the responsibility of the Contractor, are the property of the Government and shall be made available to the Government upon request, during the term of the contract.

6.2 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

A. The QASP is designed to provide an effective surveillance method for monitoring and evaluating the Contractor’s performance for each of the performance objectives, to ensure that the Contractor performs in accordance with the performance metrics set forth herein, and to ensure that the Government receives the acceptable performance levels of service.

B. The COR performs surveillance activities under direction of the DLA Distribution J7 KO. The

QASP will also afford the KO and the COR a productive mechanism to preclude major deficiencies in Contractor performance, provide input for the annual Contractor performance evaluations, make the determination of exercising contract options, and ensure the Government only pays for acceptable level of services received. The Contractor, and not the Government, is responsible for management and quality control actions to meet the contract. The role of the Government is to carry out quality assurance surveillance actions to ensure contract standards are achieved. This QASP may be revised periodically as determined by the COR and KO. The Contractor shall be provided a 30-day notice of revision. When the Contractor performance fails to achieve the acceptable performance level and is clearly the fault of the Contractor, the COR will prepare a Contract Deficiency Report (CDR) and forward it to the KO to issue to the Contractor. In response to the CDR, the Contractor shall explain within seven business days, in writing, why performance was unacceptable, how performance will be returned to acceptable levels and how recurrence of the problem will be prevented in the future. The KO will evaluate the Contractor’s explanation and determine the appropriate actions.

C. Performance objectives for the Contractor.

1. The Contractor shall perform ESS maintenance support with oversight and approval of the

COR. These services include preventive and corrective maintenance services for the equipment identified in this contract.

2. The Contractor shall ensure that trained and qualified technicians are provided to meet the Acceptable Performance Levels (APLs) detailed in this QASP. The Contractor shall be evaluated to ensure performance meets or exceeds the APLs listed below. Penalty deductions may be used to reduce the fixed price invoice when APLs are not met.

D. Metrics/Penalties.

1. Performance levels will be monitored, measured, and compared against the APLs by the

COR. If a performance objective is not met during an evaluated period, the Contractor’s invoice may be reduced by the penalty listed in the APL.

2. Actual use and application of monetary penalties may be waived by the COR if the COR and

Contractor agree that such penalties are not necessary or are not appropriate based on the circumstances associated with creating the penalty.

E. Acceptable Performance Levels (APL’s).

• Performance Objective 1: Service call response in accordance with PWS Paragraph 5.5 A.

Measure 1: The Contractor shall respond to, complete service call work complete, and in accordance with PWS paragraph 5.5 A.

Surveillance 1: The COR will perform 100% inspections.

Acceptable Performance Level 1: The Contractor shall receive and respond to service calls 24 hours per day, seven days a week, including weekends and holidays. Answer all telephone calls within 30 minutes. The Contractor shall respond to phone call immediately and be on the job site and working within four (4) hours after receipt of a service call.

Penalty 1: $100.00 per occurrence.

• Performance Objective 2: Complete all work order authorization forms

Measure 2: The Contractor shall complete each work order authorization form after each service call.

Surveillance 2: The COR will perform 100% inspections.

Acceptable Performance Level 2: The Contractor shall complete each work authorization form after each service call and return to the authorized Government representative or COR within one (1) working day.

Penalty 2: $100.00 per occurrence.

• Performance Objective 3: Perform preventive maintenance services per established schedule for all equipment identified in this contract.

Measure 3: Per established PM schedule, the Contractor shall perform preventive maintenance service, which consists primarily of inspection, testing, cleaning, lubrication, adjustment and calibration to verify proper system operation; minimize malfunction, breakdown, and deterioration of all systems and equipment identified in this contract.

Surveillance 3: The COR will perform periodic inspections.

Acceptable Performance Level 3: PM services are performed on equipment identified in this contract 100% of the time per established schedule.

The following table summarizes the performance factors, APLs, and penalties.

PWS

Paragraph

Performance Metric Goal Acceptable Performance Level (APL)

Surveillance Method(s)

Used to Determine

Performance Level

Penalty/ Deduction if APL is not Met

5.5 A Service call response

in accordance with PWS paragraph 5.5 A

100% The Contractor shall receive and respond to service calls 24 hours per day, seven days a week, including weekends and holidays. Answer all telephone calls within 30 minutes. The Contractor shall respond to phone call immediately and be on the job site and working within four

(4) hours after receipt of a service call.

100% inspection

$100.00 per occurrence

5.5 C Complete all Work

Order Authorization Forms

100% Complete each work authorization form after each service call and return to the authorized Government representative or COR within one (1) working day.

100% inspection

$100.00 per occurrence

5.3 Perform preventive

maintenance services per established schedule for all equipment identified in this contract.

100% PM services are performed on equipment identified in this contract 100% of the time per established schedule.

Periodic inspections

$100.00 per occurrence

SECTION 7: CERTIFICATION AND ACCEPTANCE

A. Only a warranted Contracting Officer acting within their delegated limits has the authority to issue modifications or otherwise change the term and conditions of this contract. If an individual other than the Contracting Officer attempts to make changes to the term and conditions of this contract, the Contractor shall not proceed with the change and shall immediately notify the Contracting Officer. The COR is designated as the point of final inspection and acceptance by the Government of all items and services required by the contract.

END OF PERFORMANCE WORK STATEMENT (PWS)