FINAL_-_Voice_Pick_-_RFP_Questions.pdf

Amendment 0001

SP3300-18-R-5001

SP3300-18-R-5001 Solicitation Questions & Government Responses

Question RFP Page RFP Para. Reference (if question relates to the

RFP)

Government Response

1 Will DLA assist in the sponsorship of obtaining a CAC card for contracting or sub-contracting personnel that will work on the design, development, implementation and sustainment of the voice picking system?

3 - PWS 2.5 DoD Common Access Card (CAC)/Access Identification Badge (ID Badge) – A.

Yes

2 The contractor shall provide all consumables e.g. wireless headsets, wearable scanners, batteries, battery chargers, cables, etc. for 40 warehouse personal. Please define “provide all consumables “. Should these be included in the Price Proposal?

8 – PWS 3.2 Pilot Test – Phase II

- 3.2.4

Yes, they should be included in the price proposal. They should also be described in the technical proposal as required in the instructions to offerors.

3 The Contractor shall remain on site for a 60-day test period during the operating hours of the Distribution Center. Please define “operating hours/ days of the distribution center “.

Does this include multiple shifts?

9 – PWS 3.2 Pilot Test – Phase II

- 3.2.5.4

1st shift – 0700 – 1530, Monday through Friday. It does not include multiple shifts.

4 The government has budgeted $13,500.00 for the period of performance for travel.

The offeror based on offeror’s experience views this budget as very low to support this effort. Would DLA consider raising this amount?

14 – PWS 7.0 TRAVEL

The travel CLIN is increased to $400,000.00.

Question RFP Page RFP Para. Reference (if question relates to the

RFP)

Government Response

5 Under “Past Performance “. “The government shall only consider relevant past performance data. Similar contracts in terms of scope, complexity and magnitude of effort within the past 5 years. “ Can offeror submit “commercial performance “data of similar or greater scope and complexity for review?

RFP

Solicitation

SP3300-18-

R-5001.

Vol II – Past Performance

Yes.

6 Will DLA require contractor participation in meetings, training, system changes and/or customer contact, coordinated in advance through the COR and approved by the Contracting Officer for all DLA Distribution Installation Facilities listed on pages 15 – 17 of PWS – Attachment 2 Place of Performance?

PWS –

Attachment 2 – Page 15

8.0 Place of Performance

DLA will require contractor participation in meetings and system change discussions via teleconference or VTC on an as needed basis. DLA will require participation in training events in person as identified in subject task orders.

7 Reference is made to an Auditing capability/feature in the scope. However, this capability is not commented on any further in the PWS. What is meant by auditing and is it a requirement?

PWS, page 1 2.1 Scope The Voice Pick System itself is not audited, but provides relevant record data to DSS for each transaction processed. This record would then allow for audit of historical transactions within DSS.

question relates to the

RFP)

Government Response

8 “In the interest of protecting government systems from computer viruses, the Contractor shall not use public domain software nor shall Contractor personnel download software from public bulletin boards or Internet websites.”

Does this restriction pertain only to government owned systems such as laptops or does it pertain to contractor owned systems?

The offeror uses tools for development such as Python and Java which are downloaded from the internet. The offeror utilizes open source software in its software products.

PSW, page 3 2.6 Information System Security

Yes, this requirement pertains to Government owned computers and networks. Any equipment or devices placed on the Government network is expected to be in compliance with DoD 8510 and all System Technical Implementation Guides (STIGs). Any software installed must have lifecycle support and patching, with traceability.

9 “ Auto-reset at a management configurable period of time in order to prevent stagnation of workload, with the initial setting of one hour.”

What is meant by stagnation of workload?

PWS, page 5 3.1 Configuration – Phase

The Government requires the system to prevent its database from becoming old or out of sync with DSS workload. The Government requires near real-time reallocation of workload and the database and work assignment to react to changing operations conditions.

10 “over/under picks & continuous length picks What are continuous length picks?

PWS, page 6 3.1 Configuration – Phase

Continuous pick lengths means that the workload keeps adjusting to the worker completing work. The government requires a system that keeps feeding work into the employee’s queue as they complete their tasks.

question relates to the

RFP)

Government Response

11 “17. Provide workload balancing across the operation’s floor.”

Must the balancing be fully automated or can it be manual or partially manual? Across what must the workload be balanced? Across functional areas or regions of the floor?

This process can be partially manual.

Solution should trace to industry standards and best practices for picking optimization.

12 “18. Redirect and reallocate workers to underserviced areas.”

Please define underserviced areas. Must the redirection and reallocation be fully automated, or can it be manual or partially manual.

The redirection and reallocation can be fully or partially automated. Solution should trace to industry standards and best practices for picking optimization.

13 “21. Provide the capability to load parameters with a common set of business rules so the program can run automatically.”

Can more detail be provided as to what types of business rules need to be supported?

PWS, page 7 3.1 Configuration – Phase

Business rules supported should trace to industry standards and best practices for picking optimization, and to stated DSS transaction business rules and constraints.

14 “3.2.5.4 The Contractor shall remain on site for a 60-day test period during the operating hours of the Distribution Center.”

Does the site in San Joaquin work 24 x 7? This is necessary information in order for us to estimate resource requirements to staff the 60 day period.

PWS, page 9 3.2 Pilot Test – Phase II See Government response to Question #3.

question relates to the

RFP)

Government Response

15 What requirements must support staff meet in terms of citizenship?

PWS, page

3.4 Customer Service Plan

and Support

Must be US citizens.

16 “The Contractor shall use only COTS, Contractor-developed, or Government-furnished software in performance of this statement of work.”

Is it acceptable for the COTS or contractor-developed software to make use of OSS (open source software) components, since these components exist in the public domain?

PWS, page

6.1 Use of Software Software components must be in

compliance with DoD 8510 guidance, and any applicable STIG’s. Any software installed must have lifecycle support and patching, with traceability.

17 How will DLA evaluate a proposal’s compliance with the Trade Agreements Act? Will the evaluation be applied to each item of hardware; to each CLIN even if a CLIN has more than one item of hardware; or to a group of line items, such as the entire system?

4 252.225-7021 The Government will evaluate in accordance with DFARS 225.4 Trade Agreements.

18 “ The hour and date for receipt of offers is 5:00PM eastern local time on 8 December 2017 “ .

Due to Thanksgiving holiday would DLA consider an extension of RFP receipt of offers to 15 December, 2017 ?

Page 3 and

23 SP3300-

18R-5001

Proposal Submission Instructions

See Proposal Submission and Instructions for updated due date and time.

question relates to the

RFP)

Government Response

19 “ Be secured to compliance with DoD 8510.01 guidelines “. There is no way to secure to DoD

8510.01. The offeror, however, does comply

with DoD 8510.01 guidelines. Please explain “ secured to compliance with DoD 8510.01 guidelines”.

Page 6 – 3.1.10 Performance Work Statement

3.1 Configuration – Phase

I

“secured to compliance with DoD 8510.01 guidelines” means complies with DoD

8510.01 guidelines.

20 Clause 52.2222-60 is included. This has recently been removed from the FAR. Will this be removed from the contract before award?

P. 13 and 17 52.222-60 This clause is removed.

21 52.215-20 alt IV is included. Paragraph (b)(i) days that the contracting officer may request data to support a cost realism analysis. A cost realism analysis is generally only conducted for a cost-reimbursement contract. Will that data be required here? If so, what does an offeror need to provide?

20 52.215-20, alt IV This clause is removed.

22 52.215-20, alt IV. Paragraph (b)(ii) says that the contracting officer shall require data to support price reasonableness unless an exception exists. Is this data required? If so, is it submitted in Volume III, Price Proposal?

20 52.215-20, alt IV This clause is removed.

question relates to the

RFP)

Government Response

23 Under Subfactor (b): Management and Implementation, #2, the Government makes reference to PWS Section 5.5. The PWS does not include a Section 5.5. Was it the Government’s intention to point offerors to PWS Section 5.0?

24 of 52 in

11 of 17 in

PWS

Factor 2, Subfactor (b), 2. Page 24 of the RFP, under Subfactor (b):

Management and Implementation, #2 is changed to read “PWS Section 5.0.”

24 The numbering of items in Section 3.1 of the PWS does not map exactly to the numbering of the items in the Attachment 3 Compliancy Matrix. For example, PWS page 5, item 8 does not match the item 8 in the Compliancy Matrix. Was it the Government’s intention to have these items match, item for item and number for number? If so, would the Government please update the Compliancy Matrix to match the order presented in the PWS for ease of evaluation and to prevent any potential for confusion?

Page 5-7 of the PWS and Attachment 3, Compliancy Matrix

PWS and Attachment 3 The Compliancy Matrix is updated to match PWS Section 3.1, Pages 5-7.

25 How should offerors account for, or reflect/express annual price increases that may occur based on market precedent (escalation)?

3 of 52, and

1 Schedule Page

Factor 7, and Attachment 1 Schedule Page

The quantities are only known for a 5 year period. Offerors shall account for escalation in their unit price making note only one price per CLIN is authorized.

question relates to the

RFP)

Government Response

26 Would the Government provide an estimated schedule for unit purchases which will allow offerors to account for escalation that may affect unit pricing?

3 of 52, and

1 Schedule Page

Factor 7, and Attachment 1 Schedule Page

No.

27 Under Subfactor (d): Sustainment Support, #1, the Government makes reference to PWS Section 3.3.2. The PWS does not include a Section 3.3.2. Was it the Government’s intention to point offerors to PWS Section 3.4 Customer Service Plan and Support?

24 of 52 in

10 of 17 in

PWS

Factor 2, Subfactor (b), 2.

PWS 3.3 and 3.4

Page 24 of the RFP, under Subfactor (d):

Sustainment Support, #1 is changed to read “PWS Section 3.4.”

28 Volume II Past Performance requires an index of information to include “initial and final” contract price of our contracts (and our subcontractors contracts). Many of our customers for these services are commercial customers and will not allow us to release this information due to the competitive nature of the environment. Would the government allow us to mark these items in the index as “not available” as long as we provide enough other information to allow the evaluation of the contract in relation to similar size, scope, and magnitude?

25 - 26 of 52 Volume II Past Performance (1)

This information will be treated as Source Selection Information in accordance with FAR 2.101 and 3.104. The information will not be released to anyone outside of the Government evaluation team. It is required for the evaluation of size, scope, and magnitude.

question relates to the

RFP)

Government Response

29 DSS is a batch system, what is meant by real time? Does the govt mean that "real time" is from the voice pick server to the warehouse, or are delays allowed to take into account work schedules and system updates, which means the system responds in "near real time?"

PWS 7 1 DSS interfaces with external systems such as Voice Pick through the Web Sphere MQ interface, for further information about this interface please refer to the IBM webpage.

30 The System User Manual (SUM) and System Administrator’s Manual (SAM) are not specified under the CLIN until start of Enterprise Implementation, does this mean it is not needed for the test site?

PWS 10 7 They are needed for the test site.

31 Isn’t MTTR and downtime based on the hosting site more than the solution?

PWS 5 4 No, it’s a combination. The goal of this requirement is to determine attributable data to the Voice Pick system itself.

32 The system shall have no more than 1 hour of unscheduled downtime per 30-day period.

Does this s mean independent of any DSS down time/service interruptions?

PWS 5 4 Yes, only downtime attributable to the Voice Pick system provided by the contractor will be used in this metric.

33 The system shall have a mean time to repair (MTTR) of less than 4 hours. Are the four hours calculated as business hours after verification and validation of down time, (removing failures beyond contractor span of control like power and internet outages and DSS downtime+?

PWS 5 5 The hours are calculated after adjudication of all non contractor issues. So DSS or network caused downtime would not count against this metric.

34 Would DLA be open to other technologies to meet their needs over Voice Pick?

PWS 1

2.1

The scope of this contract effort is defined in the PWS.

question relates to the

RFP)

Government Response

35 When requiring verification of serial numbers and validation of NSN/quantity/unit of issue/nomenclature, is it up to the developer to decide what is adequate or will further instructions be provided?

PWS 7 24 Requirements for verification come from DoD guidance and regulation. Further instruction will be provided in the form of requirements and technical interchange meetings post contract award.

36 There are no key personnel required, is that an omission?

NA NA No.

37 Can all forms to be submitted be supplied to the bidders in editable format?

1 &1 Yes.

38 How is the Schedule Page to be completed?

Should a column for unit cost and total cost be added?

Attach A column for unit cost and a column for total cost have been added to the Schedule Page.

39 Will DLA consider a SaaS hosting in a DISA approved hosting facility in lieu a DISA facility?

PWS 1 2.1 No.

40 Is there WIFI and network in the pilot warehouse?

NA NA Yes

41 Would DLA consider a WIFI and network provided by the supplier?

NA NA No

42 How much coverage in the pilot site is DLA expecting?

NA NA All of the pick area jointly selected.

43 Would DLA consider providing a floorplan of the pilot site?

NA NA Yes, post contract award.

45 Does DLA require DISA 4 or DISA 6? PWS 6 10 No.

46 Would DLA consider offloading hosting services to the supplier is the hosting site met all requirements and was more affordable?

PWS 1 2.1 No.

question relates to the

RFP)

Government Response

47 What mobile platform would DLA deploy on? NA NA The DLA standard mobile platform is iOS.

48 What type of operational support will DLA need to tag assets in their various warehouses?

NA NA This is not pertinent to the PWS at hand.