Attachment J.1._a_1 DSCC-Tobyhanna Statement of Work.pdf

SP3300-10-R-0035

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Section C - STATEMENT OF WORK (SOW)

A. The Defense Logistics Agency (DLA) is a United States (U.S.) Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war.

B. The DoD completed its Base Realignment and Closure (BRAC) process in 2005. The BRAC 2005 recommendations were part of the critical foundation of transforming the Department’s infrastructure to meet emerging missions and revised Defense strategies. The DLA-Tobyhanna is an organization which was established to comply with the BRAC 2005 Decision, Supply, Storage, and Distribution (SS&D). DLA-Tobyhanna’s primary mission is to plan, program, manage, and execute efficient and effective requisition processing, receipt processing, material storage and warehouse operations to include Care of Supplies in Storage (COSIS) and inventory, and issue of material to the TYAD maintenance activities.

C. The Defense Logistics Agency-Tobyhanna and the Defense Supply Center Columbus (DSCC) located at the Tobyhanna Army Depot (TYAD), Tobyhanna, PA has a requirement for a contractor to provide all management, supervision, labor, and personnel to perform receiving, storage, rewarehousing, inventory, issue and delivery of material in support of the TYAD maintenance activity utilizing the Logistics Modernization Program (LMP).

D. DLA-Tobyhanna is located in Tobyhanna, PA. It is strategically located in Northeastern Pennsylvania and readily accessible to major Interstate Highways (80, 81, 84, and 380), railways, and international airports. Interstate 380 is approximately 1 mile south, Interstate 80 is approximately 8 miles south; Interstate 81 is approximately 20 miles north of the center, as is Interstate 84. The Mount Pocono Municipal Airport is approximately 6 miles south of the center while Wilkes- Barre/Scranton International Airport is approximately 30 miles north. DLA-Tobyhanna is a tenant of Tobyhanna Army Depot (TYAD).

E. This labor contract is required to provide warehousing support to the various maintenance shops during the maintenance cycles to maintain TYAD’s production schedules. Warehousing functions are also performed by the Government in addition to the Contractor personnel. This labor contract will allow the DLA-Tobyhanna to increase its human capacity to meet surge requirements driven by maintenance production schedules. The Contractor will be required to perform services both inside and outside, in open docks and may occasionally be required to perform services during overtime (e.g., due to production surges; unforeseen requirements requested by the TYAD).

SECTION C-1 GENERAL CONDITIONS AND REQUIREMENTS

A. This Section provides general information relating to the conditions of operation and general requirements relating to the material and distribution services performed at the DLA-Tobyhanna.

1.1 SCOPE OF WORK

A. The Contractor shall provide all supervision and labor to perform receiving, storage, inventory, and issue of material utilizing LMP. The DLA-Tobyhanna maintains the minimum necessary storage and warehousing functions and associated inventory management for depot level repairables (DLR) and consumable repair parts to support the production lines at the maintenance center. TYAD is the Army Center of Industrial and Technical Excellence for Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) and Electronics, Avionics, and Missile Guidance and Control.

ATTACHMENT J.1.(a)1

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B. Materials handled include but are not limited to consumables such as common hardware (e.g., wire, cables, screws, bolts, and tires); electrostatic discharge sensitive (ESDS) items; DLRs, and secondary item repair parts.

1.2 GENERAL OPERATING CONDITIONS

1.2.1 PLACE OF PERFORMANCE

A. The Contractor shall perform these services for DLA-Tobyhanna in Buildings 1C5, 1C6, 3-2, 5-3, 6- 1, 2-1, and 55 at TYAD.

1.2.2 PERIOD OF PERFORMANCE

A. This contract will be a one year base plus two (2) one (1) year options. The phase-in period shall begin no later than (NLT) 30 calendar days prior to the beginning of full performance.

1.2.3 FEDERAL HOLIDAYS

A. Federal holidays generally observed by government personnel include:

Observed Federal Holidays

New Year’s Day Martin Luther King Day

Presidents Day Memorial Day

Independence Day Labor Day

Columbus Day Veterans Day

Thanksgiving Day Christmas Day

B. In the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed for a regularly scheduled workday, the Contracting Officer’s Representative (COR) will determine and advise the contractor on whether services are required for that day.

1.2.4 CURRENT DUTY HOURS AND ACCESS TO THE HOST INSTALLATION

A. The Contractor shall perform services required under this SOW during the normal operating hours of the Government activity. Normal operating hours for the DLA-Tobyhanna is 0730-1630 hours;

Monday through Friday except Federal holidays. The Contractor may be required to work overtime and weekends to support the TYAD upon notification by the COR. The COR will notify the Contractor at least three (3) working days prior when requesting weekend work. The Contractor shall provide personnel to work the 3rd shift from 2330 to 0800 hours (See paragraph 1.5.2 Level of Effort).

B. Due to changing traffic requirements brought on by construction, changing missions, and security concerns within the host installation, access to the host installation is subject to change, sometimes with little or no warning. Inbound and outbound traffic restrictions exist.

1.3 CO-EXISTENCE OF GOVERNMENT AND CONTRACTOR PERSONNEL

A. The Government and Contractor will have employees working in the same area, performing the same or similar functions. The Government will provide general instructions on limitations and deadlines.

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Additional instructions will be provided for any unusual assignments or those that vary from established procedures. The Contractor’s employees will independently carry out the assignments.

Completed work will be spot-checked by the Government management for adherence to procedures, accuracy, and completeness.

1.4 KEY PERSONNEL

A. Supervisory Materials Handler. The Contractor shall designate a Supervisory Materials Handler who shall be on site for the duration of the Contract. In the performance of these duties, the Contractor shall possess the basic knowledge and skills required to plan, control, manage, and be responsible for the successful completion of the work and shall be qualified to be the Contractor’s on-site supervisor and POC for Government representatives. The Supervisory Materials Handler shall be able to provide overall supervision for Contractor employees to include, but not limited to, planning and managing the project professionally, ensuring that work is scheduled properly to obtain maximum use of resources; ensuring that accurate and timely reports are provided; effective supervision to prevent inefficient or wasteful methods in the performance of the labor-hour services ordered; ensure cost saving factors and quality controls are used to ensure work is performed as scheduled, and at a fair and reasonable cost. Has the authority to resolve problems, allocate resources, manage personnel, and monitor operation performance taking direction from the Government to ensure complete satisfaction.

1.5 PERSONNEL QUALIFICATIONS AND CERTIFICATIONS

A. The contract work requires a variety of well established warehousing and material handling methods and techniques. Contractor personnel must be proficient in reading and capable of communicating effectively in English. Contractor personnel must possess basic math skills and be familiar with the use of personal computers. Contractor personnel shall be capable of standing, bending, lifting, and walking for the majority of the day. Contractor personnel shall be capable of lifting and carrying moderately heavy material (up to 60 lbs.)

B. The Contractor shall be responsible for obtaining all necessary licenses and for complying with all applicable Federal, State, and local laws. The Contractor shall maintain updated copies of any applicable licenses and certifications for all employees and make available to the Government upon request.

C. Contractor employees who operate forklifts shall undergo an initial physical and Government- Furnished training prior to receiving their Operator’s License. The Operator’s License must be renewed every three (3) years which involves Government-Furnished refresher training and a physical. The Contractor is responsible for ensuring all applicable employees obtain physicals.

D. Contractor employees that operate motor vehicles to include, but not limited to, light and medium trucks and MHE, shall maintain a valid state driver’s license with all class and commodity endorsements required by Public Law 99-570 and state law for the type of vehicle operated or commodity being transported. IAW Commercial Motor Vehicle Safety Act (Public Law 99-570, Title XII, 100 Stat. 3207-170), employees shall have a state issued commercial driver’s license to operate a vehicle with a gross vehicle weight rating of more than 26,001 pounds and any vehicle that is transporting HAZMAT.

1.5.1 LABOR CATEGORIES

A. Materials Handler/Forklift Operator. Performs a variety of warehousing duties which require an understanding of the establishment’s storage plan. Work involves most of the following: Verifying materials (or merchandise) against receiving documents, noting and reporting discrepancies and obvious damages; routing materials to prescribed storage locations; storing, stacking, or palletizing

C-4 materials in accordance with prescribed storage methods; rearranging and taking inventory of stored materials; examining stored materials and reporting deterioration and damage; removing material from storage and preparing it for shipment. Operates forklifts in performing warehousing duties.

Materials Handlers/Forklift Operators shall possess a minimum of four years general supply experience of which at least two years experience was spent performing warehouse duties.

1.5.2 LEVEL OF EFFORT

A. The Government required level of effort for this procurement is:

1. Materials Handler Supervisor – 1 FTE

2. Materials Handler/Forklift Operator – 12 FTEs

3. Materials Handler/Forklift Operator (3rd Shift) – 2 FTEs

1.6 SECURITY

A. The Contractor or any representative of the Contractor entering DoD locations to perform contract requirements shall abide by all security regulations and may be subject to security checks. Contractor personnel and property shall be subject to search and seizure upon entering, while on, and upon leaving the DoD locations pursuant to installation regulations.

B. Contractor personnel shall conduct themselves IAW acceptable business decorum at all times. The

Contractor shall remove any individual from the site whose continued presence or employment on this contract is deemed by the COR to be contrary to the public interest, deemed to adversely affect health, morale, welfare, or good order and discipline on the installation, or inconsistent with the best interests of national security. IAW USC Title 18, Crimes and Criminal Procedure, Part I, Crimes, Chapter 67, Military and Navy, Section 1382, the Installation Commander has the authority to bar individuals from the host installation.

C. In the event of a strike by Contractor personnel, the Contractor shall be responsible for the cost of any increased security as determined necessary by the Installation Commander.

D. The Contractor and its personnel shall comply with the following security-related regulatory guidance:

DLAD 5025.30, DLA One Book, Chapter: DLA Enterprise Support, Title: DLA Information Security Program

DLAD 5025.30, DLA One Book, Chapter: DLA Enterprise Support, Title: DLA Operational Security (OPSEC) Program

DLAD 5025.30, DLA One Book, Chapter: DLA Enterprise Support, Title: DLA Physical Security Program

DoD 5200.1-R, Information Security Program

DoD 5200.2-R, Personnel Security Program

DoD 5200.8-R, Physical Security Program

DoD 5205.02-M, DoD Operational Security (OPSEC) Program Manual

DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM)

DoD 5220.22-R, Industrial Security Regulation

DoD 2000.12, DoD Antiterrorism Program

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DoD 2000.16, DoD Antiterrorism Standards

DoD O-2000.12-H, DoD Antiterrorism Handbook

DoD 5220.22-S, COMSEC Supplemental to Industrial Security Manual for Safeguarding Classified Information

DoDI 5240.6, Counterintelligence (CI) Awareness and Briefing Program

1.6.1 REPORTING OF CRIMINAL VIOLATIONS

A. The Contractor shall report to the COR any suspected, alleged, or actual criminal incidents IAW DLAD 5025.30, DLA One Book, Chapter: Distribution and Reutilization, Title: Reporting of Criminal Incidents.

1.6.2 PERSONNEL CLEARANCE

A. The Homeland Security Presidential Directive 12 (HSPD-12) dated 27 August 2004 has established new Credentialing Standards for Contractors who require a Common Access Card (CAC) for either physical access to an installation or access to government information technology systems. All positions involving computer activities require a minimum of IT III category eligibility. The Government requires Personnel Security Investigations (PSI) to establish that applicants or incumbents either employed by the Government or working for the Government under contract are suitable for the job and are eligible for a public trust or sensitive position. Upon favorable review and initiation of the PSI, Contractor personnel may be granted temporary Automated Information Systems (AIS) access pending final adjudication of the PSI. The required investigation for Contractors in a position of trust requiring IT III access is a National Agency Check with Written Inquiry (NACI). A NACI is the investigation completed on a Contractor employee when the person begins employment under a federal government contract. It is not a security clearance. The NACI for the IT III access addresses the past five years of a Contractor employee’s life. If the Contractor employee is placed in a position with a higher level of trust, a different level of investigation will apply.

B. The Contractor shall follow the following procedures for NACI and IT II and IT III eligibility.

1. Each Contractor employee shall complete a SF 85P, Questionnaire for Public Trust Position, using the Office of Personnel Management (OPM) website, http://www.opm.gov (Federal Forms and Standard Forms) or the Electronic Questionnaire for National Security Positions (e-QIP).

2. The Contractor shall submit a hardcopy of the form with the employee’s original signature and date, and two fingerprint cards (FBI Form, FD 258) to the COR who will forward them to the designated Security Office.

C. The SF 85P and fingerprint cards are submitted with the Contractor Investigative Request (CIR) annotating the appropriate designation and a DD Form 2875 (System Access Authorization request (SAAR), see paragraph C-1.6.6, Information System Security).

D. Not later than 15 calendar days prior to contract full performance start date, the Contractor shall provide the COR a roster of all personnel requiring access to restricted or controlled access areas.

The roster shall include each employee’s full name, Social Security number, identification card number (if assigned), and branch or section (if applicable). The Contractor shall make all modifications to the rosters and provide an update to the COR within one (1) working day for employees whose employment has been terminated and for employees who no longer require access to restricted or controlled access areas.

1.6.3 DOD COMMON ACCESS CARD (CAC)/ACCESS IDENTIFICATION BADGE (ID

BADGE

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A. As required, Contractors employee shall obtain and possess a DoD Common Access Card (CAC) and an Access ID Badge. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary AIS access pending final adjudication of the PSI, the Contractor shall submit to the COR a request for the DoD CAC (see paragraph C-1.6.2, Personnel Clearance) and ID Badge.

B. The Contractor shall safeguard CAC and ID Badges furnished to them. Contractor employees shall not share CAC and ID Badges. Each Contractor employee shall wear the ID Badge conspicuously on his or her outer clothing above the waist at all times while working on the installation. Personnel may be challenged and removed from the work area or denied access to the host installation if the ID Badge is not worn.

C. In the event that a Contractor employee damages or loses his or her CAC and ID Badge, the

Contractor shall report the lost or damaged CAC and ID Badge within two (2) working hours of damage or loss to the COR who will arrange for a replacement CAC or ID Badge. The Government will issue the Contractor employee a temporary ID Badge to be used for an eight to ten (8-10) working day waiting period until a new permanent ID Badge is issued. The Contractor shall return all government-furnished CAC or ID Badges to the Government either within one (1) working day of the completion of the contract or upon termination of an individual’s employment, whichever comes first.

Contractor personnel failing to return their Government CAC or ID Badge are subject to criminal charges under USC Title 18, Chapter 1, Section 499 and 701.

1.6.4 VEHICLE REGISTRATION

A. The Contractor shall register all Contractor-provided vehicles used in performance of the contract requirements and ensure that Contractor employee vehicles to be driven on the host installation, to include motorcycles, are registered with the host installation security office and are in conformance with local regulations in effect at the time of registration and as long as employed by the Contractor.

The Government will not permit access to the host installation without proper vehicle identification and registration. Evidence of a valid driver’s license, vehicle registration card, and insurance are required for registration. Contractor employees shall maintain current registration and proof of insurance on all privately-owned vehicles (POVs) brought on host installation. The Contractor shall maintain current registration and proof of insurance on all Contractor-owned vehicles brought on the host installation.

1.6.5 PARKING AND TRAFFIC CONTROL

A. The Contractor and its employees shall abide by host installation parking regulations. All vehicles shall be parked in designated parking areas only. The Contractor and its employees shall conform to Federal, State and host installation driving regulations.

1.6.6 INFORMATION SYSTEM SECURITY

A. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary AIS access pending final adjudication, but not less than fourteen (14) working days prior to the employee’s start date, the Contractor shall request Information Technology (IT) eligibility for an employee requiring access and passwords to the government-furnished data systems. All positions involving computer activities require a minimum IT III category eligibility.

The Contractor shall submit a Contractor Investigative Request (CIR) and a DD Form 2875 temporary IT III eligibility, with final IT III eligibility contingent upon receiving a favorably adjudicated NACI (see paragraph C-1.6.2, Personnel Clearance). If the Contractor requires a waiver for eligibility for IT II eligibility, the Contractor shall submit justification for the eligibility to the COR. IT II eligibility is for positions that involve a degree of access other than data entry; a

C-7 minimum of one Contractor employee shall obtain an IT II eligibility. The Government will notify the Contractor if and when a waiver is approved.

B. All Contractor personnel provided with access to government-furnished computers and systems shall observe local AIS security policies and procedures as provided by the COR. The Contractor shall notify the COR within one (1) hour when, for reasons of personnel resignation, reassignment, termination, or completion of portions of the contract, Contractor personnel no longer require access to government systems.

C. The Contractor shall observe all copyright agreements. In the interest of protecting government systems from computer viruses, the Contractor shall not use public domain software nor shall Contractor personnel download software from public bulletin boards or Internet websites. The Contractor shall use only commercial off-the-shelf (COTS), Contractor-developed, or government-furnished software in performance of the contract requirements. Should the introduction of a computer virus or malicious destruction of computer software, stored information, or hardware result from the use of public domain software or from software taken from a public bulletin board or Internet website, the Contractor shall be required to repair the damage and incur all costs at no expense to the Government and without impact on delivery schedules.

1.6.7 CONTACT OF A SUSPICIOUS NATURE

A. Contractor personnel who have been contacted under suspicious circumstances shall report that contact immediately, either verbally or in writing, to their supervisor who shall report it within two

(2) hours to the COR for action. Key contacts for reporting purposes are defined as:

1. Contact with an individual (regardless of nationality) that suggests to the Contractor employee that an intelligence gathering or terrorist organization may have targeted him or her for possible intelligence exploitation.

2. A request by anyone (regardless of nationality) for illegal or unauthorized access to classified or unclassified sensitive information.

3. Contact with a known or suspected intelligence officer from any country.

4. Contact with a foreign diplomatic establishment, whether in the U.S. or abroad, for personal or official reasons. Certain Contractor personnel in positions designated as “sensitive” by the Government may also be required to inform their chain of command in advance of the nature and reason for contacting a foreign diplomatic establishment or travel to countries on the State Department list whose interests may be adverse to the United States.

B. Additionally, Contractor personnel who have information about activities pertaining to espionage, terrorism, unauthorized technology transfer, sabotage, sedition, subversion, spying, treason, unauthorized release of classified or unclassified controlled information, or unauthorized intrusions into automated information systems shall report that information immediately to the COR for action.

1.6.8 SAFEGUARDING INFORMATION

A. The Contractor shall not allow access or disclosure of classified information or information regarding the operations of the DLA-Tobyhanna to any government agency, non-government agency, or individual unless specifically authorized by the COR. The Contractor shall provide documents and files requested by such parties to the COR within one hour of receipt of the authorized request. All files are the property of the Government and the Contractor shall turn all files over to the COR at the completion or termination of this contract.

B. The Contractor may be required to access data and information that is proprietary to a government agency or contractor or that is of such nature that its dissemination and use other than as specified in

C-8 this contract would be adverse to the interests of the Government or others. The Contractor and its personnel shall not divulge or release data or information developed or obtained under performance of this contract except to government personnel who are authorized to receive the information or upon written approval of the COR. The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend other than as specified in this contract.

C. Disclosure of information regarding operations and services of the DLA-Tobyhanna to persons not entitled to receive it, or failure to safeguard any classified information that may come into the Contractor’s control in connection with work under this contract, may subject the Contractor, its agent, or its employees to criminal liability under USC Title 18, Crimes and Criminal Procedure, Part I, Crimes, Chapter 37, Espionage and Censorship, Sections 793, Gathering, Transmitting or Losing Defense Information, and Section 798, Disclosure of Classified Information. Neither the Contractor nor its employees shall disclose or cause to be disseminated any information concerning the operations of the activity which could result in, or increase the likelihood of, the possibility of a breach of the Distribution Center’s security or interrupt the continuity of the Center’s operation.

1.6.9 POTENTIAL OPERATIONAL CONSTRAINTS

A. Force Protection Conditions (FPCONs) may affect access to the host installations and DLA Tobyhanna. The FPCON is established by the host installation or higher national command authorities, and the Installation Commander is responsible for implementing the proper response to progressive levels of terrorist threats. FPCONs are normally displayed at most entrance gates, building entrances and office entrances. The Contractor shall adhere to and operate IAW any restrictions imposed as a result of a FPCON. Measures implemented under the various levels of terrorist threat may impact the Contractor’s normal operational approach to distribution services. The Contractor shall ensure that distribution services are sustained during heightened security measures.

1.7 ENVIRONMENTAL, SAFETY, AND OCCUPATIONAL HEALTH (ESOH)

A. The Contractor shall formulate and submit, within 30 days after the contract award date, a written safety and health plan for acceptance by the Government. The written plan shall include the details of the Contractor’s responsibilities, method of program implementation, and how hazards and deficiencies shall be identified and corrected. It shall detail employee’s responsibilities for:

protection of Government property and safety of others, employee’s responsibilities for reporting all mishaps, and establish procedures for reporting to correcting unsafe conditions, hazards, or practices.

The Contractor shall have a central POC for safety and health related issues. The POC shall be identified in writing to the COR.

B. The Contractor shall ensure employees have safety education when engaged in activities involving Government facilities, personnel, or equipment.

C. The Contractor shall notify the COR immediately after the occurrence of all accidents and incidents resulting in either personal injury, loss of life, impact to the environment or property damage to a government facility or equipment. The Contractor shall submit a completed copy of DLA Form 1591 and supplemental information within four (4) working days of the accident or incidents.

D. The Contractor shall require their personnel to wear personal protection equipment (PPE) that includes but is not limited to safety shoes or safety boots, hearing protection, eye protection, gloves, safety harnesses IAW OSHA standards. The Government will not be responsible for furnishing or paying for the cost of PPE.

E. The Contractor shall comply with all federal, state, and local environmental laws to include but not limited to Resource Conservation and Recovery Act (RCRA), Safe Water Drinking Act (SWDA), the Clean Air Act (CAA), and Federal Facilities Compliance Act (FFCA).

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1.8 PHASE-IN PERIOD

A. In order to allow for a smooth and orderly transfer of responsibility for warehouse operations from the incumbent Contractor to the new Contractor, the Contractor shall participate in a period of phase-in during which the incumbent Contractor shall continue to perform the services. The phase-in period shall begin NLT 30 calendar days prior to the beginning of full performance. The phase-in period, the new Contractor shall not interfere with incumbent operations.

B. Within five (5) calendar days from the date of contract award, the Contractor shall complete all required hiring actions for the Supervisory Materials Handler. Within 20 calendar days of the date of contract award, the Contractor shall complete all hiring actions for personnel required to perform the requirements of the Contract and complete any associated training requirements. The Contractor shall ensure that all new employees are trained and ready to begin working on the first day of full performance.

C. The Government will provide orientation for all Contractor personnel within the last ten (10) days of the phase-in period. The orientation will cover topics such as familiarization with the DLA- Tobyhanna operations, facilities location, assigned parking, familiarization with the TYAD maintenance activities, and issuance of building passes.

1.9 PREPAREDNESS EXERCISES

A. As directed by the COR, the Contractor shall participate in preparedness exercises relating to security disaster preparedness and response, wartime response, and emergency and environmental and similar preparedness exercises.

B. The Contractor shall participate in emergency and recall notification and personnel accountability exercises. The Contractor shall establish emergency notification and recall and personnel accountability procedures IAW DoDI 3001.02, Personnel Accountability in Conjunction with Natural or Manmade Disasters, and test those procedures twice a year when directed by the COR. During the exercise, the Contractor shall determine the status and whereabouts of assigned personnel, report the status of each Contractor employee to the COR within established timelines, and continue to report periodic status until further direction by the COR. The Contractor shall follow their personnel accountability procedures in the event of a real emergency as directed by the COR.

SECTION C-2 DEFINITIONS AND ACRONYMS

2.1 DOD DICTIONARY

A. The DoD Dictionary of definitions and terms is available on the Internet at http://www.dtic.mil/doctrine/dod_dictionary/.

SECTION C-3 GOVERNMENT-FURNISHED PROPERTY (GFP), SYSTEMS,

TRAINING AND SUPPORT SERVICES

3.1 GENERAL INFORMATION

A. The Government will furnish all operating materials and supplies; material handling equipment (MHE), Information Technology (IT) equipment that includes network equipment, desktop hardware, software, printers, and wireless devices; IT data systems in the performance of the contract requirements. The Government is responsible for the upgrade and maintenance of Government- Furnished systems.

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B. The Government will furnish and the Contractor shall complete the initial and refresher training for Contractor personnel to comply with government training requirements. The Government will furnish training for all Government-Furnished transactional data systems. The Government will be responsible for instructor costs associated with government-furnished training whether on-site or off-site.

C. The Government will provide security and antiterrorism training to all Contractor employees IAW applicable DoD regulatory requirements and as deemed appropriate by the KO or designee. As a minimum, security training requirements as required by DLA One Book and other applicable DoD guidance will be completed annually for: Anti-terrorism/Force Protection (AT/FP); Operational Security (OPSEC), Counterintelligence, Security Awareness, and Information Security (INFOSEC).

The Contractor shall maintain on a file a record of training for each employee and shall make the records available to the COR when requested. The Contractor shall retain these records for at least one review cycle or as designated by the Contracting Officer (KO).

D. At no cost to the Contractor, the Government will furnish the services to be used exclusively to perform the requirements of this contract that include custodial services, refuse and recycling collection, government forms, emergency medical services, police and fire protection, telephone and utilities.

E. There is no requirement for the contractor to furnish any materials, equipment or supplies to the Government for this effort. This effort is for labor only. All materials, equipment or supplies that contractor personnel will need to perform this requirement at DLA-Tobyhanna will be furnished by the Government.

SECTION C-4 CONTRACTOR RESPONSIBILITY FOR GOVERNMENT

FURNISHED EQUIPMENT AND TRAINING

4.1 CONTRACTOR RESPONSIBILITIES FOR GOVERNMENT-FURNISHED

EQUIPMENT

A. The Contractor shall perform and document daily operator maintenance and safety checks prior to operating equipment. The Contractor shall inspect equipment for discrepancies before, during, and after operation to ensure that the equipment is in a safe and serviceable condition. The Contractor shall document discrepancies and immediately report them to the COR for correction before operating the equipment.

4.2 CONTRACTOR-FURNISHED TRAINING

A. The Contractor shall provide Equipment Operation training which is required for Contractor personnel operating equipment. The Contractor shall be responsible for all costs associated with this training. The Contractor shall maintain copies of training records, designation letters and certificates on site and make them available for the COR to review upon request. The training records shall include, at a minimum, the name of the employee, the name of the course, the source of the training, a description of the training provided and the date the employee successfully completed the training.

Equipment Operation training is required for all Contractor employees who operate motor vehicles, MHE, other equipment with the required licensing, certification, or specialized training. Training includes but is not limited to the requirements identified in CFR Title 29, Part 1910.178; CFR Title 49; American Society of Mechanical Engineers (ASME) B30.13-1996, Storage/Retrieval (S/R) Machines and Associated Equipment; and DLAI 4500.36, Management, Acquisition, and Use of DLA Operating Equipment, Sections E3m and E3n; and Federal, State and Local Laws. Refresher training is required at a minimum of every three years or when warranted IAW OSHA, DoD, and manufacturer’s guidance.

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SECTION C-5 SPECIFIC TASKS

The following is an outline of Section C-5:

5.1 Warehousing Services and Performance Requirements

5.2 Receiving

5.3 Storage

5.4 Physical Inventory Control

5.5 Issue

5.1 WAREHOUSING SERVICES AND PERFORMANCE REQUIREMENTS

A. The Contractor shall assume the responsibility for meeting APLs as specified in the SOW upon completion of the phase-in period.

5.1.1 PROPERTY ACCOUNTABILITY

A. The Contractor shall maintain care of the Government’s mission stock and all government furnished property. At all times during the performance of the contract requirements, title to the mission stock and all other government-furnished property shall remain vested with the Government. In exercising care and custody, the Contractor shall safeguard all mission stock and government furnished property.

B. The Contractor shall provide the proper protection for material under their custody and control. If there is a loss the Contractor shall immediately notify the COR.

5.1.1.1 LIABILITY FOR MISSION STOCK

A. The Contractor shall notify the COR within one (1) working day upon discovery of the loss, damage or destruction of mission stock. Upon request of the COR, the Contractor shall investigate and research any loss, destruction, damage, or inventory adjustment of mission stock and provide the results within two (2) calendar days.

5.1.1.2 LIABILITY FOR GOVERNMENT PROPERTY

A. The Contractor shall be held financially liable for loss, damage, or destruction of government property caused by negligence, willful misconduct or unauthorized use. The COR will make the pecuniary liability determination when a Contractor’s negligence results in loss, damage, or destruction of Government property.

B. The Contractor shall:

1. Notify the COR immediately when it discovers the gain, loss, damage or destruction of government equipment or property.

2. Conduct an initial search and/or informal investigation into the loss or damage of equipment or property and forward all research data to the COR.

3. Cooperate in any subsequent investigations.

5.1.2 INDEMNIFICATION AND LIMITATION OF LIABILITY

A. The Contractor shall indemnify the Government and hold it harmless against claims for injury to persons or damage to property of the Contractor or others arising from the Contractor’s possession or use of the government facilities, from its activities, or from its use, care and custody of the mission stock and government equipment and supplies relating to the performance of this contract.

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B. When the COR determines that any loss, damage or destruction of mission stock or other government property is caused by the Contractor’s negligence, willful misconduct or unauthorized use, the COR may off-set payments under the contract by the determined value of the loss, damage or destruction.

The Contractor’s liability per occurrence shall be limited to $50,000 with a total limit of liability of $1,000,000 per year. This limit of liability does not apply to the Government’s right to indemnification.

5.1.2.1 LOGISTICS MODERNIZATION PROGRAM (LMP)

A. The Contractor shall use LMP in the performance of warehouse operations and shall complete all required transactions in LMP in the performance of the requirements in Section C-5, Specific Tasks.

5.1.3 QUALITY CONTROL PLAN

A. DLA is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the government recipient of services. This relationship shall be achieved through a Prevention Based Quality System dedicated to ensuring the best possible products and services to the end user of the DLA-Tobyhanna. The Contractor shall provide NLT 30 calendar days after the beginning of full performance IAW paragraph C-5.1.4B. The Contractor shall provide their QCP within thirty calendar days after the start of full performance.

B. The Contractor’s quality system shall demonstrate its prevention-based outlook by meeting the objectives stated in the SOW throughout all areas of performance (e.g., all functional areas, all APL and non-APL requirements). The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. Within 24 hours of completion, the Contractor shall provide to the COR, all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control, including any charts/graphs.

C. The Contractor’s QCP shall be incorporated into and become part of this contract after the plan has been accepted by the Government. Changes made after KO or designee approval shall be submitted in writing to the KO or designee for review and acceptance. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

D. DLA-Tobyhanna will implement a Quality Assurance Surveillance Plan (QASP) to ensure the contractor provides the required services and adheres to quality standards as specified in this SOW.

The COR shall monitor performance. This monitoring by the COR shall be carried out via the QASP as identified in the attachment to this SOW entitled, “Quality Assurance Surveillance Plan (QASP) for DLA-Tobyhanna. This QASP document shall also ensure the contractor’s QCP effectiveness and provides a systematic method to evaluate the services the Contractor is required to furnish.

5.2 RECEIVING

A. The DLA-Tobyhanna receives material for storage and issue to the TYAD maintenance activities.

The Contractor shall perform the receipt of material. The receiving process begins with the offloading of trucks and ends when the material is physically stowed.

B. The Contractor shall:

1. Offload trucks and stage material ensuring that trucks are properly spotted for proper off-loading that includes but is not limited to chocking truck and trailer wheels and securing prior to unloading. The Contractor shall inspect the exterior and interior of the conveyance for visible safety deficiencies and visible damages caused to the material while in-transit.

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2. Perform a kind, count, and condition (KCC) visual inspection. The Contractor shall perform visual and physical examination, identification, and receipt of material.

3. Process receipts into LMP with 100% accuracy.

4. Research and resolve Supply Discrepancy Reports (SDR) and Product Quality Deficiency Reports (PQDR) with 25 calendar days of receipt.

5. Research and resolve unreconciled receipts and frustrated material within 72 hours of receipt.

6. Stow material in the correct storage location. The Contractor shall complete the receipt process by stowing the material in an existing location or establishing a new location as required.

7. Complete all receipts the same day as received and within 24 hours of assignment.

8. The average number of receipts processed annually is 60,000.

5.3 STORAGE AND CARE OF SUPPLIES IN STORAGE (COSIS)

A. The Contractor shall:

1. Store all material in the correct type of location in a manner that prevents damage or deterioration to the material and in a configuration that provides for the optimal and efficient use of storage space.

2. Store and rewarehouse material in the least amount of space and shall comply with all requirements to segregate certain items.

3. Store material in separate storage locations for NSNs/LSNs with different CCs and/or different shelf-life codes (SLCs).

4. Perform daily general work area clean-up practices for all inside and outside storage areas.

5. Maintain warehouse locations in a clean and neat manner and dispose of empty boxes and trash properly on a daily basis.

6. Store material in a safe manner (e.g., damaged containers, leaning racks) and stack material to a height resulting in a safe working environment. The Contractor shall stow material IAW National Fire Protection Association (NFPA) guidelines.

7. Perform COSIS, visual inspection, and surveillance of material in storage to detect deterioration of material and/or packaging.

8. Perform re-warehousing actions to ensure proper storage of material and to maximize the existing warehouse and/or cube utilization.

9. There are approximately 123,000 locations.

5.4 PHYSICAL INVENTORIES AND LOCATION SURVEYS

A. The Contractor shall maintain the accuracy of inventory data LMP. The Contractor shall :

1. Perform spot physical inventory counts to maintain integrity of stock balances and perform research to resolve discrepancies.

2. Maintain the stock record for all material in storage in support of customer requirements. There are approximately 111,000 lines in storage.

3. Monitor physical inventories, location surveys, and perform research and reconciliations as required. The Contractor shall report accountable record imbalances to the COR. The Government will make adjustments to the accountable record.

4. Identify repetitive processing errors and help resolve problems in warehousing work processes.

5. Conduct location surveys, which are physical verifications between assets that are physically in location and recorded in the locator record data as required.

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5.5 ISSUE

A. The Contractor shall:

1. Issue material to the maintenance activity within eight (8) hours of receipt of issue document.

2. Coordinate workload, issue the correct NSN, material in the correct quantity and CC so the material and supplies ordered are received by the maintenance center where and when they are needed. The average number of issue actions processed per working day is 600.

3. Select the required stock and perform all physical handling and movement of material from the point of storage to the maintenance activity.

4. Deliver material to the maintenance activity within eight (8) hours of receipt of issue.

5. Protect material issued to the maintenance activity to prevent damage during the delivery process.

5.6 REPORTS

SOW Ref.: C-1.7 Environmental, Safety, and Occupational Health

Format:

C:\Documents and Settings\tgu8313\Des

C:\Documents and Settings\tgu8313\Des

Due Date: To the COR within one working day after receiving of an occupational injury or illness motor vehicle.

6. CERTIFICATION AND ACCEPTANCE

A. The COR is designated as the point of final inspection and acceptance by the Government of all items and services required by the contract.

7. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

A. The Quality Assurance Surveillance Plan is the Government’s plan to ensure the Contractor provides the required services, and adheres to the quality standards as specified in the SOW. Both the Contractor and the Government will agree to the terms of the contract. During the life of the contract, administrative procedures such as inspections, documentation and retention of records, which reflect

B. The Contractor’s performance records will be retained. The Contractor shall also maintain all records of performance for a minimum of six (6) months after the completion of this contact.

C. The COR will monitor performance to ensure services are received and carried out in accordance with the standards set in this (SOW). This monitoring shall be done via Government inspections and Government review of the various reports and documentations defined above in Section C-5. This QASP will be used to monitor compliance with contract terms and conditions, identify nonconforming services to determine appropriate action. This plan sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract, and is subject to the unilateral change by the Government without modification of the contract. All work required by the contract is subject to surveillance whether or not specifically included in the plan. A “Significant” error is defined as an error, occurrence, or action that results in a delay or re-work impacting material support. A “Minor” error is defined as an error, occurrence, or actions that do not

C-15 impact material support, (e.g., administrative, filing, typographical, etc.) When the Contractor performance fails to achieve the acceptable performance level and is clearly the fault of the Contractor, the COR will prepare a CDR and forward it to the KO to issue to the Contractor. In response to the COR, the Contractor shall explain within seven working days, in writing, why performance was unacceptable, how performance will be returned to acceptable levels and how recurrence of the problem will be prevented in the future. The KO will evaluate the Contractor’s explanation and determine the appropriate actions.

1. Inspections: The COR is responsible for technical oversight of the Contractor’s performance.

The COR’s duties shall include, but are not limited to, assurance of the completion of work in a quality manner, resolution of quality concerns, and payment for services rendered. This responsibility includes the determination of adequacy of services performed by the contractor in accordance with the terms and conditions of the contract. The COR will perform all inspections on behalf of the Government and confer with the Contractor regarding any problems encountered in the performance of the work. Inspections may include, but are not limited to, analyzing a sample of data input into DSS for accuracy and surveillance of receiving and issue and shipment preparation processes.

2. Deficiencies: Once an inspection has been conducted, the Contractor and KO will be notified via electronic mail of its results. All inspections will be documented on a pass/fail basis. When a failed inspection occurs, the Contractor shall be allowed the time to correct all noted deficiencies.

The Contractor should resolve the deficiencies as documented by the COR in the failed inspection report. The COR will perform a re-inspection and further assess the area or item of concern once again on a pass/fail basis.

3. Re-Performance of Work: When the Contractor re-performs services as a result of the inspections defined in this section, and the contractor does not meet the standards identified in this SOW, the Government may desire that the work to be re-performed prior to the completion of the delivery order. If this is the case, the Contractor shall perform the service at no additional cost to the Government.

4. Performance Measures. Performance Measures will be assessed on a Pass and Fail Grading System as defined below:

Rating Definitions

Pass When performance complies with the SOW Fail Contractor can fail in the following way:

D. Methods of Surveillance. There are various surveillance methods used to monitor contract performance and compliance. When selecting the appropriate method, the COR will take into consideration task criticality, task complexity, time available, mission requirements. The following are preferred methods of surveillance that may be used to assess contract performance.

1. 100% Inspection. All deliverables will be inspected 100% for errors or omissions.

2. Random Inspection. This type of surveillance based and assumes the Government receives acceptable performance by the Contractor if a given percentage or number of scheduled inspections is found to be acceptable.

3. Periodic Inspection. This type of surveillance is based upon selecting samples for evaluation on other than 100% inspection or on a statistically random basis.

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E. Procedures. The COR will perform inspections to ensure Contractor compliance with the appropriate paragraphs in the SOW, other government requirements, and the Contractor’s own procedures, and will record the results of the inspections, noting the date and time.