SOW_Resp_AI_Framework.pdf

6HQOIG-26-A-0005 Attachment 1 1

United States Postal Service Office of Inspector General

Research & Insights Solution Center (RISC)

Statement of Work

Responsible AI Framework for USPSOIG

1. Introduction

The United States Postal Service (USPS) Office of Inspector General (OIG) is awarding a contract to a Supplier who will provide development and implementation of a comprehensive

Responsible Artificial Intelligence (AI) Framework for the OIG. The contract type shall be firm-fixed-price.

2. Background

The USPS OIG is an independent federal law enforcement agency providing oversight to the

U.S. Postal Service (USPS) and the Postal Regulatory Commission (PRC). Its mission is to:

• conduct and supervise objective and independent audits, reviews, and investigations relating to Postal Service and PRC programs and operations,

• promote economy, efficiency, and effectiveness within the Postal Service and PRC, and

• inform the Postal Service Governors, Postal Service management, PRC

Commissioners and Congress of problems, deficiencies, and corresponding corrective actions.

As AI capabilities increasingly influence federal operations, the OIG requires a robust

Responsible AI Framework to ensure AI is used ethically, transparently, and compliantly.

This framework will strengthen accountability, governance, risk mitigation, and the integrity of AI‑enabled oversight activities.

3. Scope of Work

The Supplier shall provide all services, materials, tools, personnel, and expertise required to design, document, and support implementation of the OIG Responsible AI Framework.

In order to accomplish the above scope, the Supplier shall complete the following tasks:

a. Base Period:

6HQOIG-26-A-0005 Attachment 1 2

i. Kick-off meeting (Due within one week after contract award (ACA)). The

Supplier shall schedule and coordinate a Project Kick-Off Meeting at the location approved by the USPS OIG. The meeting will provide an introduction between the contractor personnel and OIG personnel who will be involved with the contract. The meeting will provide the opportunity to discuss technical, management, and security issues, and travel authorization and reporting procedures. At a minimum, the attendees shall include Key Supplier Personnel, representatives from the directorates, other relevant OIG personnel, and the OIG

COR and CO.

ii. Ethics & Integrity Controls

1. Develop bias mitigation protocols.

2. Create explainability guidelines.

3. Establish fairness assessment procedures and schedule.

4. Integrate checkpoint assessments into AI system release gates.

iii. People, Culture, and Training

1. Develop role-based playbooks.

2. Create “Golden Templates” for repeated workflows.

3. Build an integrated Prompt Library.

4. Deliver a workforce training/upskilling tracking dashboard.

5. Provide monthly status updates.

6. Provide quarterly leadership reports.

iv. Risk Assessment & Mitigation

1. Develop and maintain an AI Risk Registry.

2. Document validation checks and monitoring procedures.

3. Produce audit-ready evidence logs for AI systems.

v. AI Strategy & Use Case Intake

1. Design standardized AI use case intake forms.

2. Develop evaluation criteria.

3. Maintain a decision log of use case reviews.

4. Manage a centralized inventory of approved AI use cases.

vi. AI Performance Measurement and Drift Monitoring

1. Define Key Performance Indicators (KPIs) for AI systems.

2. Build live AI performance dashboards.

3. Implement drift detection mechanisms.

4. Document and track Return on Investment (ROI) across relevant dimensions.

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vii. AI Governance Enhancements

1. Stand up and maintain an AI Inventory.

2. Establish and maintain an AI Risk Registry.

3. Implement an Enhanced Traffic Light Protocol for data classification and handling.

4. Update policies on data governance, privacy, transparency, and compliance.

4. Deliverables

The Supplier shall deliver the following supplies and services, by the dates specified in the table below:

Deliverable

Number

Description Due Date(s) Reference

SOW Section

4a Kick-Off Meeting One (1) week

ACA

3a(i)

4b Ethics & Integrity

Package (bias protocols, explainability standards, fairness schedule)

Two (2) months

ACA

3a(ii)

4c People & Culture

Package (playbooks, templates, prompt library, dashboard)

Three (3) months

ACA

3a(iii)

4d Quarterly Workforce

Upskilling Reports

Every 90 days

ACA

3a(iii)

4e AI Risk Registry &

Monitoring Procedures

Four (4) months

ACA

3a(iv)

4f Use Case Intake

System (forms, criteria, decision log, inventory)

Six (6) months

ACA

3a(v)

4g KPI Framework, Dashboards, and Drift

Detection

Eight (8) months

ACA

3c(vi)

4h Governance Package

(AI inventory, TLP model, updated policies)

Twelve (12) months ACA

3c(vii)

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Period and Place of Performance

The period of performance shall be twelve (12) months from the date of contract award.

Work will be performed at USPS OIG Headquarters, designated field offices, and remotely as approved.

Performance Standards

The Supplier shall:

• Meet all deadlines listed in the Deliverables Table.

• Ensure all documentation is complete, accurate, and consistent with federal requirements.

• Produce work that is professional, high-quality, and implementation-ready.

• Participate in periodic reviews and provide required reports.