Department of Defense Defense Health Agency

Statement of Work

Media Lab Document Control & Continuing Education Subscription Services

60th Medical Group David Grant Medical Center

Travis AFB, California

Solicitation Number:

Version: 1

Date: 17 Mar 2026

TABLE OF CONTENTS

Section

1. General Information

2. Definitions/Acronyms/Publications/HIPAA

3. Government Furnished Property/Equipment/Services

4. Contractor Furnished Property/Equipment/Services

5. Specific Tasks

6. Attachments/Technical Exhibits

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal supply contract to provide Media Lab Document Control and Continuing Education Services in the Laboratory at 60th Medical Treatment Facility (MTF) and Armed Services Whole Blood Processing Laboratory - West (ASWBPL), David Grant Medical Center, Travis AFB, CA.

1.2 Description of services/introduction: The contractor shall provide non-personal supply services Document Control and Continuing Education Services. Media Lab services provided are vital to the 60 MDG Diagnostics and Therapeutics Laboratory and ASWBPL's ability to operate. These unique services include document control, competency management, and inspection preparation. This website encompasses all of the information management functions necessary to operate and supervise clinical laboratory operations. These services allow the laboratory to meet a wide range of standards required by federal law, established by the Clinical Laboratory Improvement Amendments (CLIA).

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Quality Control procedures as defined in this Statement of Work except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.3 Background: David Grant Medical Center/ASWBPL requires Media Lab software in order to properly perform its Quality Control Procedures.

1.4 Objectives: The Contractor shall provide subscriptions for Document Control and Continuing Education Services for the 60th Medical Treatment Facility (MTF), David Grant Medical Center, Travis AFB, CA and Armed Forces Whole Blood Processing Laboratory – West (ASWBPL).

- Compliance & CE (2 Sites, 125 Users)

- Histology CE (1 Site, 10 Users)

- Document Control (2 Sites, 125 Users)

- Compass (2 Sites, 125 Users)

- Inspection Proof (2 Sites)

- Personnel Documentation (2 Sites, 125 Users)

- Exam Simulator (MLS, MT, MLT) (15 Users)

- NSH + LabCE Histology Exam Simulator (4 Users)

- IQE (1 Site)

- Standard Support (2 Sites)

*Individual services for each site are located in Part 6 Technical Exhibit 2.

1.5 Scope: The contractor shall provide services required to perform work listed under Part 5 of this SOW.

1.6 Period of Performance (PoP):

Base Year: 1 Aug 2026 – 31 Jul 2027 Option Year 1: 1 Aug 2027 – 31 Jul 2028 Option Year 2: 1 Aug 2028 – 31 Jul 2029 Option Year 3: 1 Aug 2029 – 31 Jul 2030 Option Year 4: 1 Aug 2030 – 31 Jul 2031

1.7 Administrative specifications

1.7.1 Place of performance: The work shall be performed at 60 MDG, 60th Medical Group, David Grant Medical Center, Travis AFB, CA.

1.7.2 Recognized Federal holidays:

New Year’s Day Labor Day Juneteenth Day Martin Luther King Jr.’s Birthday Columbus Day Independence Day President’s Day Veteran’s Day Christmas Day Memorial Day Thanksgiving Day

1.7.3 Hours of operation: The contractor is responsible for conducting business Monday - Friday between the hours of 8AM – 3PM PST except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within the SOW when the Government facility is not closed for the above reasons.

1.8 Quality

1.8.1 Quality Control (QC): The Contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this SOW. The Contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The Contractor’s QC program is the means by which the work complies with stated requirements. The Contractor’s QCP must be delivered to the CO within 30 days after contract is awarded. After acceptance of the Quality Control Plan (QCP) the Contractor shall receive the CO’s acceptance in writing of any proposed change to his QC system. See Part 6, Technical Exhibit 1 - CDRL A001.

1.9 Reporting

1.9.1 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.9.2 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.10 Contractor Identification

1.10.1 Contractor personnel performing services in a contractor capacity in a government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understand that the person is contractor support personnel. Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understand that the person is contractor support personnel.

1.10.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order. Contractor personnel shall make their contractor status known during introductions.

1.10.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

1.10.4 Installation Access Procedure: Contractor workers shall comply with local installation access requirements at the place of performance, if necessary for them to enter the facility for support.

1.11 Contracting Authority:

1.1.1 The Contractor shall only accept modification instructions from the Contracting Officer (CO). The CO is the only authorized individual with the authority to modify or make changes to performance under this contract.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.2 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.3 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.2 Acronyms:

A2LA American Association of Laboratory Accreditation AABB American Association of Blood Banks AFB Air Force Base AI Administrative Instruction ASHI American Society for Histocompatibility and Immunogenetics ASWBPL Armed Services Whole Blood Processing Laboratory CAP College of American Pathologists CDRL Contract Data Requirements List CE Continuing Education

CLIA Clinical Laboratory Improvement Amendments CO Contracting Officer COR Contracting Officer Representative COTR Contracting Officer's Technical Representative DGMC David Grant Medical Center DHA Defense Health Agency DOD Department Of Defense HIPAA Health Insurance Portability and Accountability Act HITECH Health Information Technology for Economic and Clinical Health Act IQE Intelligent Quality Engine MDG Medical Group MLS Medical Laboratory Scientist MLT Medical Laboratory Technician MTF Medical Treatment Facility NSH National Society for Histotechnology POP Period Of Performance QC Quality Control QCP Quality Control Program SOW Statement of Work TJC The Joint Commission

2.3 Applicable Publications, DHA Administrative Instructions (AI), etc.

Applicable Publications (Current Editions): The Contractor shall abide by all applicable regulations, publications, and manuals. Following is a list of basic publications applicable to the SOW. The most current version of the publication applies. Publications not on the internet or MTF policies and procedures can be obtained from the MTF.

Current issues of publications and links to other service publications can be accessed at the following websites:

http://www.apd.army.mil/ http://www.defenselink.mil/pubs http://www.dtic.mil/whs/directives/ http://www.e-publishing.af.mil

Contractors are obliged to follow these codes as mandatory only to the extent that they apply to the contract.

Supplements, amendments, or changes to these mandatory publications may be issued during the life of the contract.

Advisory publications may be used for information and guidance but are not binding for compliance.

DEPARTMENT OF DEFENSE (DoD) REGULATIONS/MANUALS INSTRUCTIONS/DIRECTIVES

PUB NO. TITLE

DoDD 5500.7 Standards of Conduct DoDI 5400.7-R Freedom of Information Act DoD 6025.18-R Health Information Privacy Regulation Jan 03 DoDD 8500.1 Information Assurance DoD 8580.02-R HIPAA Security Rule DODI 3020.37 Continuation of Essential DOD Contractor Services During Crises http://www.apd.army.mil/ http://www.defenselink.mil/pubs http://www.dtic.mil/whs/directives/ http://www.e-publishing.af.mil/

AFI 33-332 Air Force Privacy and Civil Liberties Program DHA-IPM 18-013 Interim Procedures 18-013, Risk Management Framework DFARS 239.7602-2 Required Storage of Data within the United States or Outlying Areas

AIR FORCE INSTRUCTIONS/MANUALS

Publications Code:

DAFI—Department of the Air Force Instruction DAFMAN- Department of the Air Force Manual AFP-Air Force Pamphlet AF Form--Air Force Form DD Form--Department of Defense Form MDGI – Medical Group Instruction

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services: The Government:

☐ WILL NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

3.2 Facilities: The Government:

☐ WILL provide Facilities in support of this contract/task order. The Government provided Facilities are provide below: David Grant Medical Center

3.3 Utilities: The Government:

☐ WILL provide Utilities in support of this contract/task order.

3.4 Equipment: The Government:

☐ WILL provide Equipment in support of this contract/task order. Contractor will provide the software and support; Government will provide the equipment that said software will go into.

3.5 Materials: The Government:

☐ WILL NOT provide Materials in support of this contract/task order. Not Applicable.

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services: The Contractor:

☐ WILL provide Contractor Furnished Services required in support of this contract/task orders. These Services are described below in 4.2 General:

4.2 General: The contractor shall provide the software and support needed for the Laboratory to meet its quality control and continuing education needs stated in Part 5.

PART 5

5.0 SPECIFIC TASKS

5.1 Individual and separate MediaLab site accounts (1 DGMC Lab and 1 ASWBPL‐West) Existing Site ID’s: DGMC (46481), ASWBPL (1363900)

5.2 Medical Laboratory Continuing Education must be available for 100 DGMC users and 25 ASWBPL‐West Users.

5.3 Histology Continuing Education must be available for 10 DGMC users.

5.4 Medical Laboratory Continuing Education courses must cover topics in the following areas for both DGMC & ASWBPL‐West users: Blood Banking, Chemistry, Hematology, Lab Safety, and Microbiology.

5.5 Histology Continuing Education courses must cover topics in the following areas for DGMC: Lab Safety and Histology.

5.6 Medical Laboratory Technician Exam Simulator must be available for 15 DGMC users.

5.7 Histology Technician exam simulator must be available for 4 DGMC users.

5.8 Personnel Documentation must be available for 100 DGMC users and 25 ASWBPL‐W users.

5.9 Personnel Documentation must be capable of maintaining personnel records to include the ability to upload documents (such as licenses or diplomas) for both DGMC & ASWBPL West users.

5.10 Document Control must be available for 100 DGMC users and 25 ASWBPL-West users.

5.11 Document Control must include version management, annual review tracking and technician review notification for DGMC & ASWBPL‐West users.

5.12 Document Control must be capable of maintaining operating instructions online DGMC & ASWBPL‐West users.

5.13 Document Control must allow for printed controlled copies of all Operating Instructions and associated documents for both DGMC & ASWBPL‐West users.

5.14 Ability to define access privileges by users, user passwords, ability to inactivate users, and ability to add users up to the maximum number of seats purchased for both DGMC & ASWBPL‐West users.

5.15 All Continuing Education courses must meet or exceed American Society of Clinical Pathologists (ASCP) education requirements for maintaining certification within the Laboratory Medicine field All reagents for both DGMC & ASWBPL‐West users.

5.16 Document Control and Personnel Documentation must meet or exceed College of American Pathologist (CAP), Clinical Laboratory Improvement Act (CLIA), The Joint Commission (TJC), Food and Drug Administration (FDA), Association for the Advancement of Blood & Biotherapies (AABB), International Organization for Standardization (ISO), About American Association of Laboratory Accreditation (A2LA), American Society for Histocompatibility and Immunogenetics (ASHI), Health Insurance Portability and Accountability Act (HIPAA), and Health Information Technology for Economic and Clinical Health Act (HITECH Act) standards for both DGMC & ASWBPL‐ West users.

5.17 Contractor must maintain the hosted site with the network running at least 95% of the time for both DGMC & ASWBPL‐West users.

5.18 The Contractor will notify the local Laboratory administrator of scheduled network downtime at least 48 hours prior to outage to ensure adequate continuity of operating planning for both DGMC & ASWBPL‐West users.

5.19 Contractor will provide telephone support during business hours Monday through Friday for both DGMC & ASWBPL‐West users.

5.20 Competency Management (Compass) service must allow for creation and customization of task competency checklists and tracking of deadlines and completion status for 125 users at a time for both DGMC & ASWBPL‐West users.

5.21 Inspection Proof service for 2 Sites (DGMC & ASWBPL- West) for managing accreditation and inspection readiness.

5.22 Intelligent Quality Engine (IQE) for 1 Site to automate non-conforming events management.

5.23 Minimal to no downtime during the transition of each Option Year. Upon the renewal of each Option Year, Contractor shall update the new Period of Performance dates in them system to ensure minimal to no downtime of the subscriptions of both DGMC and ASWBPL sites.

PART 6, TECHNICAL EXHIBIT 1

DELIVERABLES SCHEDULE

Deliverable Frequency Medium/Format Submit To Applicable to:

CDRL A001 – Quality Control Plan

Within 30 days of task order award

Contractors’ discretion CDRL A001 to CO All

PART 6, TECHNICAL EXHIBIT 2

INDIVIDUAL SITE SERVICES

DGMC Subscriptions:

ASWBPL Subscriptions:

TABLE OF CONTENTS