SOW_Janitorial_Services_NER.pdf

140FS226Q0127 Janitorial Services — Visitor Center and Offices Page 1 of 4 Wyoming National Elk Refuge

STATEMENT OF WORK

1. GENERAL

a. The U.S. Fish and Wildlife Service, National Elk Refuge, has a requirement for janitorial services covering a base year and four (4) option periods.

b. U.S. Fish and Wildlife Service, National Elk Refuge, has a requirement for a base plus four option years janitorial services. This is for a base year and four (4) option periods. The Contractor is responsible for planning, scheduling, coordinating, and assuring performance and effective completion of all work under this contract to maintain acceptable appearance and cleanliness. Staff consists of 20 individuals from FWS, USFS, Chamber of Commerce, GTA, and volunteers and the center receives 300,000 visitors annually.

c. Buildings to be cleaned:

i. National Elk Refuge Administrative Office, 675 E Broadway, Jackson, WY 83001: (6900 s/f) all carpeted areas, all non-carpeted areas, kitchen/break room, restrooms, and common areas.

ii. National Elk Refuge and Greater Yellowstone Visitor Center, 532 N Cache St, Jackson, WY 83001: (7500 s/f) all carpeted areas, all non-carpeted areas, glass entrance doors, kitchen/break room and public restrooms.

d. Conduct: At a minimum, the Contractor is required to take all steps and measures that would be taken by a prudent building owner to maximize the life expectancy of the building and property.

e. Security of the Premises: The Contractor shall turn off all lights and secure all doors as appropriate for all areas pertinent to Contractor’s access. The Visitor Center has emergency lights that remain on outside of operational hours. The Contractor shall report to the COR or Technical Coordinator any instance (by specific location) of problems encountered while on-site.

f. Safety Measures: Contractor will put in place safety measures to reduce the risk of injuries in the performance of work.

g. Accident Reporting: The Contractor shall immediately report all accidents/injuries of person or property to the COR or technical Coordinator and cooperate fully in any investigation as necessary.

2. SCOPE/DELIVERABLES

a. The contractor shall provide all supervision, personnel, materials, tools, supplies, and equipment (except as noted below in Section 5) and shall coordinate, schedule, and assure completion of all services described herein. Within 5 days of contract award, 140FS226Q0127 Janitorial Services — Visitor Center and Offices Page 2 of 4 contractor will provide the government with a schedule indicating days of the week and tasks performed for review. Schedule will include approximate dates that annual tasks will be performed. The tasks listed will be performed in each building per the cleaning frequency and performance standard.

b. CLEANING FREQUENCY. Each building has a different cleaning frequency due to varied patterns and volume of use. Work shall be performed after business hours.

i. Administrative Office—Once weekly

ii. Visitor Center, including Public Restrooms

1. May through October and December through February: Daily (seven days per week, including weekends) cleaning is required except for the following holidays: Christmas Eve, Christmas Day, New Years Day or Thanksgiving.

2. November, March, and April: Four times weekly.

c. FLOOR MAINTENANCE:

i. Bare or Wood Floors: Floors shall be maintained to be slip resistant, provide the appearance of free from dust, water streaks, mop marks, string, chewing gum, grease, tar, blood, etc; and present an overall appearance of cleanliness.

Easily moved items, including floor stands and rugs, shall be moved to facilitate cleaning and then returned to their original position. Additionally, the restroom floors will be wet mopped with a germicidal/disinfectant agent.

All surfaces shall be dry and the corners clean, walls, baseboards and other surfaces free of splash and/or markings from equipment.

To maintain the integrity of the hard wood floors, no chemical will be used to clean or disinfect this surface. Only water and/or vinegar are permissible. Any hard wood floor stripping and refinishing is not included in this Agreement. It will be conducted by an outside source on an as-needed basis.

ii. Carpeted Floors: Carpeted floors in public areas shall be vacuumed to have the appearance of free from dirt, dust, lint, paper clips and other debris. Easily moved items, including floor stands, shall be moved to facilitate cleaning and then returned to their original position. Carpet spot cleaning will be required to remove spots, smears, stains, buildup, spillage or crusted material, including chewing gum and tar. There shall be no evidence of fuzzing caused by harsh rubbing or brushing of carpet. Cleaned areas shall blend with adjacent areas. The Grand Teton Association with a closed door are excluded as identified by staff at inspection. The Federal Government will provide an industrial vacuum for use by the Contractor.

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To maintain the integrity of the carpeted floors, commercial carpet cleaning will be conducted by an outside source on an as-needed basis and is not included in this Agreement.

iii. Stairways & Front Entry Way: Stairways and front entry ways at each facility requires sweeping or vacuuming to keep the appearance of landings and treads free of dirt, dust and other loose foreign matter, including stains, spots, spillage, crusted material, or chewing gum.

d. RESTROOMS

i. Cleaning and sanitizing of restrooms, sink areas, toilets, urinals, stall dividers and mirrors, hand dryers and walls under hand dryers, doorknobs, and light switches using suitable non-abrasive eco-friendly cleaners and disinfectants.

All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall replace paper towels, toilet paper, toilet seat covers, urinal blocks or deodorizers, and soap as needed. Grills and exhaust fan covers will be clean and free from dirt and dust.

e. KITCHEN/BREAKROOM

i. Cleaning of kitchen/break rooms: sink areas, counter tops using suitable eco-friendly cleaners. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall replace paper towels and soap as needed.

f. JANITORIAL CLOSETS

i. Floors shall be free of trash and foreign matter after Contractor use. No dirt shall be left in corners under items and behind doors. All supplies will remain in their designated areas. Contractor shall maintain a safe workspace.

g. MISCELLANEOUS

i. Clean and sanitize drinking fountain.

ii. Dust surfaces to a height of 72 inches above the floor in common and public areas (counter tops, file cabinet tops, exhibits, bookshelves, windowsills, etc).

Offices with a closed door are excluded as identified by staff at inspection. Do not dust taxidermy specimens or artwork.

iii. Empty all trash receptacles.

iv. Downstairs laboratory in administrative office is excluded from this agreement.

v. Clean glass along the interior ramp of visitor center. To maintain the integrity of the glass windows, commercial window cleaning will be conducted by an outside source on an as-needed basis and is not included in this Agreement.

vi. Clean and sanitize touchable exhibit pieces (phones, interactive exhibits, push buttons, antlers, etc.).

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vii. Remove trash and vacuum the Naturalist Office.

3. PLACE/DELIVERY AND PERIOD OF PERFORMANCE

a. The U.S. Fish & Wildlife Service, National Elk Refuge, 675 E Broadway Ave, Jackson, WY 83001 and Jackson Hole and Greater Yellowstone Visitor Center, 532 N. Cache St, Jackson, WY 83001.

b. Base Year: September 1, 2026, thru August 31, 2027.

c. The contract has an option of 4 one-year extensions.

i. Option Period 1: September 1, 2027—August 31, 2028

ii. Option Period 2: September 1, 2028—August 31, 2029

iii. Option Period 3: September 1, 2029—August 31, 2030

iv. Option Period 4: September 1, 2030—August 31, 2031

d. Contractor services at the visitor center will be accomplished between the hours of 5pm and 9am. Contractor services at the administrative office will be accomplished between the hours of 8am and 4pm.

4. EVALUATION AND ACCEPTANCE/ QUALITY SURVEILLANCE PLAN (QSP):

a. Contractors interested in submitting a proposal/quote are required to complete the below QSP or submit their own approach performance plan for each task (How will you measure your performance?). A simple table can be used to detail your plan and quality checks for successful completion of each task. This is a critical step in managing and monitoring of expected performance for evaluation, timely invoicing, and payments.

b. To evaluate Contractor’s work performance, the attached QSP and performance standards sample can be used, or an approved performance plan used by the Contractor. The results/outcome of all work efforts by the Contractor will be that all surfaces present a visual overall appearance of cleanliness and sanitation as necessary when the work/task is completed.

c. Quality Level (third column on QSP) will be measured by colors: Red (Unacceptable), Yellow (Marginal), Green (Acceptable), and Blue (Exceeds Quality Standard).

d. A checklist of duties and areas to be cleaned will be provided for the janitorial staff in the janitorial storage room. This will be dated each visit and duties marked off accordingly.