QSP_Janitorial_Services_NER.pdf
PDF 138 KB Posted
- Attached to
- WY NATIONAL ELK REFUFGE JANITORIAL SERVICES
- Solicitation number
- 140FS226Q0127
About this file
QSP and Performance Standards Summary
This document is a Quality Standards and Performance (QSP) matrix outlining cleaning and maintenance service requirements across three facility areas: Admin Office, Visitor Center, and Visitor Center Public Restrooms. The performance standards specify tasks, delivery frequencies, acceptable quality levels, surveillance methods, and corrective action protocols for janitorial services.
Admin Office services include once-weekly vacuuming of carpeted areas, dusting surfaces to 72 inches, restroom cleaning, kitchen/break room cleaning, supply replenishment, entrance floor mat maintenance, and glass door cleaning. Visitor Center services require daily execution of vacuuming, dust mopping wood floors and sweeping stone entries, surface dusting, kitchen/break room cleaning, floor mat maintenance, and trash collection, supplemented by weekly wood floor mopping (water or vinegar only), carpet spot cleaning, and stair grip dot scrubbing. Visitor Center Public Restrooms demand the most intensive service with daily ceramic fixture disinfection, toilet cleaning, surface dusting, mirror cleaning, counter top disinfection, hand dryer cleaning, door and light switch disinfection, supply replenishment, floor mopping with germicidal detergent, garbage removal, and light dusting. Weekly tasks include vent cover vacuuming, urinal splash guard replacement, and stall wall/door washing. Monthly tasks include dusting above sinks and baseboards scrubbing. All areas include ongoing general requirements for conduct, security, safety, and accident reporting with preventive measures for minimum incidents. Supplies are provided by the government agency. Surveillance methods include random checks and customer comments, with corrective actions addressing timeliness, quality, and professionalism.
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
QSP and performance standards
Performance Objectives
Admin Office
TASK/DELIVERABLES
PERFORMANCE STANDARD
FREQUENCY
ACCEPTABLE
QUALITY
LEVEL
METHOD OF
SURVEILLENCE
(i.e. random checks, customer comments +/-)
CORRECTIVE
ACTIONS (i.e.
timeliness, quality, professionalism
Vacuum all carpeted areas:
rooms and hallways shall be free of obvious dust and dirt, food waste, debris, and cobwebs.
Corners and crevices shall be free of obvious dirt.
Once weekly
Clean and dust surfaces to a height of 72 inches above the floor: areas shall be free of obvious dust and dirt.
Once weekly
Clean restrooms: clean countertops, toilets, sinks, walls around toilets, mirrors, walls below paper towel dispensers, sweep and mop floors. Surfaces and fixtures shall be free of obvious dust spots, stains, rust, mold, incrustations, and excess moisture. Floors shall be free of obvious dirt, water streaks, and mop marks.
Once weekly
Clean kitchen/break room: clean countertops, sinks, walls around sink. Surfaces and fixtures shall be free of obvious dust, spots, stains, rust, mold, incrustations, and excess moisture. Floors shall be free of obvious dust and dirt.
Once weekly
Replenish supplies: supplies shall be replenished such that dispensers are not empty including paper towels, hand soap, toilet paper.
Supplies will be provided by government agency.
As needed
Maintain entrance floor mats:
mats should be vacuumed and clean.
Once weekly
Clean glass front door inside and outside: glass should be clean
Once weekly inside and out. Free from streaks and smudges.
Collect and remove trash from work areas: line trash containers.
Trash containers shall be free of obvious dirt, food, stains, debris, mold, moisture, and odors.
Once weekly
General requirements: conduct, security, safety, and accident reporting. Exercise preventive measures for minimum incidents
Ongoing
Visitor Center
TASK/DELIVERABLES
PERFORMANCE STANDARD
FREQUENCY
ACCEPTABLE
QUALITY
LEVEL
METHOD OF
SURVEILLENCE
(i.e. random checks, customer comments +/-)
CORRECTIVE
ACTIONS (i.e.
timeliness, quality, professionalism
Vacuum all carpeted areas:
rooms and hallways shall be free of obvious dust and dirt, food waste, debris, and cobwebs.
Corners and crevices shall be free of obvious dirt.
Daily
Dust mop wood floors and sweep stone entry: floors shall be free of obvious dust and dirt, food waste, debris, and cobwebs. Corners and crevices shall be free of obvious dirt. Spot clean wood floor as necessary.
Daily
Clean and dust surfaces to a height of 72 inches above the floor: areas shall be free of obvious dust and dirt.
Daily
Clean kitchen/break rooms:
clean countertops, sinks, walls around sink, tabletops. Surfaces and fixtures shall be free of obvious dust, spots, stains, rust, mold, incrustations, and excess moisture. Floors shall be free of obvious dust and dirt.
Daily
Maintain floor mats: mats should be vacuumed and clean.
Daily
Collect and remove trash from work areas: line trash containers.
Trash containers shall be free of
Daily
Visitor Center
TASK/DELIVERABLES
PERFORMANCE STANDARD
FREQUENCY
ACCEPTABLE
QUALITY
LEVEL
METHOD OF
SURVEILLENCE
(i.e. random checks, customer comments +/-)
CORRECTIVE
ACTIONS (i.e.
timeliness, quality, professionalism obvious dirt, food, stains, debris, mold, moisture, and odors.
Replenish supplies: supplies shall be replenished such that dispensers are not empty including paper towels, hand soap, toilet paper.
Supplies will be provided by government agency.
As needed
Mop wood floors: to maintain the integrity of the hardwood floors, no chemical will be used to clean or disinfect this surface. Only water and/or vinegar are permissible. All floors should be vacuumed, moving all furniture possible, carpet and baseboard will be left in clean condition.
Weekly
Carpet spot cleaning: remove spots, smears, stains, buildup, spillage, or crusted material including gum and tar.
Weekly
Scrub grip dots on stairs: stairs should be free of dust and dirt.
Weekly
General requirements: conduct, security, safety, and accident reporting. Exercise preventive measures for minimum incidents
Ongoing
Visitor Center Public
Restrooms
TASK/DELIVERABLES
PERFORMANCE STANDARD
FREQUENCY
ACCEPTABLE
QUALITY
LEVEL
METHOD OF
SURVEILLENCE
(i.e. random checks, customer comments +/-)
CORRECTIVE
ACTIONS (i.e.
timeliness, quality, professionalism
Clean and disinfect ceramic fixtures and countertops: clean and polish all shelves, bright work
(including exposed pipes below wash basins), stalls and other metal accessories. Use only non-abrasive, non-acidic material to avoid damage.
Daily
TASK/DELIVERABLES
PERFORMANCE STANDARD
FREQUENCY
ACCEPTABLE
QUALITY
LEVEL
METHOD OF
SURVEILLENCE
(i.e. random checks, customer comments +/-)
CORRECTIVE
ACTIONS (i.e.
timeliness, quality, professionalism
Clean and disinfect toilets: clean and disinfect inside and outside of toilets and urinals and walls around toilets and urinals.
Daily
Clean and dust surfaces to a height of 72 inches above the floor: areas shall be free of obvious dust and dirt.
Daily
Clean mirrors and dust top edge of mirror
Daily
Clean and disinfect counter tops and edges
Daily
Wipe down, clean and disinfect inside and outside of hand dryers
Daily
Wipe down doors, clean and disinfect door handles inside and outside, clean light switches
Daily
Replenish supplies: supplies shall be replenished such that dispensers are not empty including paper towels, hand soap, toilet paper.
Supplies will be provided by government agency.
Daily
Floors: sweep and wet-mop using a germicidal detergent. The floors should then be mopped dry and all watermarks and stains wiped from walls.
Daily
Empty garbage, clean garbage can if needed and replace liners
Daily
Dust lights above bathroom stalls
Daily
Vacuum vent covers for intake air
Weekly
Change urinal splash guards Weekly
Wash down all stall walls and doors. Damp wipe all tiled walls
Weekly
TASK/DELIVERABLES
PERFORMANCE STANDARD
FREQUENCY
ACCEPTABLE
QUALITY
LEVEL
METHOD OF
SURVEILLENCE
(i.e. random checks, customer comments +/-)
CORRECTIVE
ACTIONS (i.e.
timeliness, quality, professionalism using approved germicidal solution.
Dust above sinks (inside lights) Monthly
Bathroom baseboards scrubbed Monthly
File details come from the government source that posted it. Updated .