SOW - GIS Services FY25.pdf

6HQOIG-24-X-XXXX Attachment 1

United States Postal Service

Office of Inspector General

Research and Insights Solutions Center (RISC)

Statement of Work

Geographic Information Systems (GIS) Supplier

1. Introduction

The United States Postal Service Office of Inspector General (OIG) intends to award a task order to a Supplier will work closely with internal customers to provide Geographic

Information Systems related services to derive actionable insights from data. Services may include maintaining ArcGIS infrastructure, providing critical analytics support and spatial analysis, configuring mapping dashboards or web map applications, and creating maps for audits, investigations, and other stakeholders.

The contract type is Labor Hour (LH).

2. Background

The USPS OIG is an independent federal law enforcement agency providing oversight to the

U.S. Postal Service (USPS) and the Postal Regulatory Commission (PRC). Its mission is to:

• conduct and supervise objective and independent audits, reviews, and investigations relating to Postal Service and PRC programs and operations,

• promote economy, efficiency, and effectiveness within the Postal Service and PRC, and

• inform the Postal Service Governors, Postal Service management, PRC

Commissioners and Congress of problems, deficiencies, and corresponding corrective actions.

The Research and Insights Solution Center (RISC), within the USPS OIG, conducts data analytics to support the audit and investigative functions of our mission. The OIG hosts and maintains a wide array of Esri ArcGIS tools to build geospatial products in support of that mission. The GIS contractor would support all geospatial data and IT efforts.

3. Labor Category - GIS Administrator/Analyst – Two (2) FTE Personnel

A. Skills

The GIS Administrator/Analyst must possess the following skills and characteristics:

• Bachelor’s degree from an accredited college or university. This can be waived with significant and relevant experience.

• At least 3 years of specialized experience administering Geographic Information

Systems (GIS).

• In-depth knowledge of ArcGIS Enterprise components and configuration.

• Experience with ArcGIS Enterprise administration, upgrades, and troubleshooting.

• Experience with ArcGIS Pro Installation and upgrades.

• Experience working with Enterprise Geodatabases.

• Experience licensing ArcGIS applications.

• Experience in using Python to automate ArcGIS enterprise applications.

• Experience with Microsoft Windows Server administration.

• Excellent verbal and written communication skills.

• Experience conducting spatial analysis using ArcGIS Pro to derive actionable insights from data.

• Experience managing cloud infrastructure to host ArcGIS Enterprise applications.

• Experience configuring mapping dashboards or web map applications using Portal for

ArcGIS authoring tools.

• Must be able to obtain and maintain a Moderate Background Investigation (MBI) clearance at all times.

B. Duties

The GIS Administrator/Analyst must perform the following duties:

• Perform primary ArcGIS Enterprise administration, including working with IT on troubleshooting and infrastructure upgrades.

• License ArcGIS applications and extensions using concurrent use licensing as well as single use licensing.

• Work closely with IT and GIS staff to maintain and improve operations.

• Work with Esri technical support on deploying cloud-based instances of vendor software on vendor infrastructure.

• Work with database administrators to troubleshoot Enterprise Geodatabase issues.

• Manage ArcGIS Online organization and ArcGIS Enterprise deployment.

• Monitor ArcGIS Enterprise capacity, usage, CPU, hardware, storage, and services statistics.

• Maintain system documentation and operational procedures of the environment and update as required.

• Conduct spatial analysis using ArcGIS Pro to derive actionable insights from data.

• Configure mapping dashboards or web map applications using ArcGIS.

• Work closely with internal customers to understand requirements and communicate how location intelligence and analysis can add value.

4. Deliverables

A. Initial Kickoff Meeting

1. The Supplier must meet with the USPS OIG within five (5) business days of contract award to facilitate the onboarding process.

B. Monthly Status Report

1. The Supplier must provide a monthly status report that includes, at a minimum, total number of hours worked during the previous month, cumulative hours worked during the period of performance, and a brief synopsis of work performed. This report must be delivered no later than the

5th business day of each month via e-mail to the USPS OIG COR and to other personnel designated by either the USPS OIG CO or COR.

C. Contract Closeout Meeting

1. The Supplier must meet with the USPS OIG upon request to discuss any residual contract closeout-related actions prior to final invoice processing.

The Supplier’s proposal shall include the following deliverables in the format of the table below:

Deliverable

Number

Description Due Date(s) Reference

SOW Section

1 Initial Kickoff Meeting Within five (5) business days of contract award

4.A.1

2 Monthly Status Report No later than the

5th business day of each month

4.B.1

3 Contract Closeout

Meeting

As requested by the OIG CO or

OIG COR

4.C.1

5. Operating Constraints

A. Travel

The OIG does not foresee the need for Supplier travel.