SOW FY2025 Transcription and Captioning SaaS.docx

Statement of Work (SOW) – Transcription and Captioning SaaS

1.17.2025

SECTION C - DESCRIPTION/SPECIFICATION/WORK STATEMENT

C.1 The contractor shall provide an all in one plCAatform for Captioning, Live Captioning, Localization, Audio Description, Transcription, and Translation services for high quality videos to the National Gallery of Art (The Gallery) Digital Content Strategy and Experience - Production Studio department (PDE-PS) as well as many other departments (Programs, Education, CASVA, etc) as detailed in this Statement of Work (SOW).

BACKGROUND

The PDE-PS, Education, CASVA, departments among others across the gallery will require Captioning, Live Captioning, Localization, Audio Description, Transcription, and Translation services for high quality video content produced in-house or by contractors.

Transcription Services Requirements

· YouTube, Zoom, MS Teams Connections

· Post Back captions to YouTube

· Ability to download .SRT files

· Online tool for editing captions after submitted for transcription

· Foreign Language Translations

· Live Captioning for webinars

· Transcription services must have a human pass

· Options for varying time turnaround

· Will keep past transcription jobs available online for future use and download

· Allow multiple departments with separate funding sources and payment types to autonomously use and pay for the services

SCOPE OF WORK:

All work under this contract shall be scheduled with the requesting department throughout the gallery. The contractor may submit invoices on a monthly basis to the requestor of services.

Transcription Services Requirements

· YouTube, Zoom, MS Teams Connections

· Post-Back captions to YouTube and other online services

· Ability to download a variety of speech-to-text file types including but not limited to:

· DFXP

· SCC

· SRT

· WEBVTT

· Facebook SRT

· SRT No Blanks

· Work Doc

· Time-Stamped Work Doc

· PDF

· Online tool for editing captions after submitted for transcription

· Foreign Language Translations

· Live Captioning for webinars

· Transcription services must have a human pass

· Options for varying time turnaround

· Will keep past transcription jobs available online for future use and download

· Allow multiple departments with separate funding sources

PDE-PS, and other departments will submit a request online on the company’s website. The content will be available via method by which both parties tb the contract will agree during the contract period. The contractor shall notify COR or COR's representative of the receipt of the content no more than one business day following the receipt of the content. The content will be processed as a transcription and caption file, and be delivered in the following formats:

Transcript File Formats:

Formats shall include plain text, PDF, Word Doc, HTML, JSON, and XML. Custom formats should be made available upon request.

Caption File Formats:

Caption file types shall include SRT, DFXP (for Adobe Flash), sec for iOS, QuickText (for Quicktime), RealText (for Real Media), iTunes, SBV (for YouTube), Adobe Encore, SMI or SAMI (for Windows Media), WMP.txt (also for Windows Media), TTML and Captionate.

CONFIDENTIALITY:

The content of some media productions is proprietary in nature. The contractor shall execute discretion and confidentiality regarding any and all program content of The Gallery media projects and shall not discuss, or share, any program content information with any and all; individuals, corporations, businesses, or organizations; with the electronic, web-based, and print media; or with any foreign governments or their representatives. Any requests to the contractor from any source for information on The Gallery media projects or broadcast event program content shall be directed to the COR.