SOW for Omnicell Equipment Maintenance.docx

STATEMENT OF WORK

FOR

OMNI CELL EQUIPMENT MANITENANCE

1. DESCRIPTION OF SERVICES. Contractor shall provide all management, labor, tools, materials, parts, equipment, and transportation to perform maintenance, Onsite, Telephonic, and Emergency repair on Government-owned Omni Cell automated supply dispensing equipment for the Pacific Islands Health Care System located at VA’s facilities located on the islands of Oahu, Maui, Kauai & Big Island. Contractor shall perform all services in accordance with manufacturer maintenance recommendation, Federal, State, and local procedures, for Omnicell Support Services.

1.1 CONTRACTOR PROVIDED SERVICE:

Repair service shall be available on a twenty-four (24) hour per day, seven (7) day per week basis. Twenty-four (24) hour telephone assistance from the Contractor shall be available to receive service calls and, if necessary, perform over the telephone maintenance repairs, and to dispatch onsite service personnel within the required response time.

1.2. ONSITE REPAIRS SUPPORT:

1.2.1. COR or Authorized Individual (AI) will telephonically notify the contractor for onsite repairs. Contractor shall respond to onsite repairs within twenty-four hours during normal duty hours after notification. Contractor shall complete repairs within 24 hours of the determination of the needed repair. If a repair cannot be accomplished within two hours after arrival on-site, contractor shall notify the COR or AI telephonically of the delay and estimated time to complete the repair.

1.2.2. Contractor shall submit a written repair report to the COR within 10 working days after a repair is completed. Repair report shall include the date and time of the onsite repairs, the location of the equipment, the repairs performed, and the name of the technician performing the repair.

1.3. EMERGENCY REPAIRS:

1.3.1. COR will telephonically notify the contractor for emergency repairs. Contractor shall respond to emergency repairs within six hours after notification. If a repair cannot be accomplished within two hours after arrival on-site, contractor shall notify the COR of the delay and estimated time to complete the repair.

1.3.2. Contractor shall submit a written repair report within ten working days after the repairs are completed. Repair report shall include the date and time of the service call, the location of the equipment, the repairs performed, and the name of the technician performing the repair.

1.4 Preventive Maintenance:

The Biomedical Engineering Department will be responsible for performing preventive maintenance on the equipment. Annual preventive maintenance and semi-annual preventive maintenance is recommended. The Contractor shall provide spare parts required to support preventive maintenance initiatives and any software upgrades at no charge to the Veterans Administration.

1.5. PARTS. Contractor shall use new parts during maintenance and repair. All parts shall be warranted for 90 days or longer. Government will not reimburse the contractor for parts used for repairs or maintenance. If any reimbursement for parts by the Government as determined by the Contracting Officer is to be paid it will be based on the actual cost to the contractor. Contractor shall provide purchase receipts for all parts used with the repair report. Contractor shall not dispose of unserviceable parts and materials into Government dumpsters.

1.6. BUSSINESS RELATIONS. Contractor shall partner with the Government to resolve all issues and conflicts in a timely and expeditious manner.

2. SERVICE PERFORMANCE SUMMARY: The service provider service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Business Relations

3. GOVERNMENT PROVIDED PROPERTY/SERVICES:

3.1. Property. Government will provide temporary common use items to include but not limited to, office space, general-purpose furniture, copier, and automatic data processing equipment. Contractor shall only utilize common use items for official Government business under the terms and conditions of this contract. Stewardship and maintenance of common use items will remain with the Government.

3.2. Services:

3.2.1. Utilities. Government will provide and maintain utilities to include electricity, heating, plumbing, sewer, and water. Contractor shall instruct employees in utilities conservation practices. Contractor shall be responsible for operating under conditions that preclude the waste of Government furnished utilities.

3.2.2. Communications Services. Government will provide existing telephone lines (local/long distance calls), Internet/Web service, and fax services to conduct official business in the performance of this contract. Telephone service will be subject to the standard monitoring requirements of the Government telephone network. Contractor will be responsible for any unauthorized long distance telephone calls.

4. SPECIAL PROVISIONS:

4.1. Quality Control. Contractor shall maintain a quality control program to ensure services are performed in accordance with commonly accepted commercial practices.

4.2. Performance Assessment. Government will evaluate the contractor’s performance under this contract using the Performance Assessment Plan.

4.3. Hours of Operation:

4.3.1. Normal Duty Hours. Operation, maintenance, installation/relocation, and repair functions shall be performed during the normal duty hours of 0700 to 1430 hours: Monday through Friday, excluding Federal holidays.

4.3.2. After Normal Duty Hours. Emergency repairs shall be performed after normal duty hours and as determined by the COR and the urgency of the repair.

4.4. Contractor Employees:

4.4.1 Identification of Employees:

4.4.3.1. Contractor shall provide each employee with identification (ID) badge made of nonmetallic material, easily readable and including employee's name, service provider's name, functional area of assignment, and recent color photograph of the employee.

4.4.3.2. Personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the contract, each contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement. Contractor shall identify themselves as contractors on all correspondence (includes email) and when answering the telephone.