SOW for Luminex Service Contract.pdf
PDF 192 KB Posted
- Attached to
- J066--Luminex 200 Service Maintenance Agreement
- Solicitation number
- 36C25726Q0752
About this file
This is a Statement of Work (SOW) for a Luminex service contract requested by the VISN 17 Center of Excellence, Translational Science Core - Biomarkers and Genetic Core located at 4800 Memorial Drive, Building 93, Rooms 2A116 & 2A117, Waco, TX 76711. The contractor is required to provide maintenance and service for one Luminex 200 System (Serial Number LX10018171423) under Luminex's LX200 Premium Plan. The service scope includes unlimited service calls by Luminex-trained and qualified field service engineers, emergency assistance with unlimited visits, one preventative maintenance visit annually, full coverage of emergency repair costs including parts, travel, and labor, priority scheduling for service requests, periodic software updates and modifications, 24/7 telephone and online support, on-site response within 2 business days, and PC hardware coverage. The contractor must use only Luminex factory-approved parts installed by qualified service personnel, evaluated in conformance with ISO 9001 International Standards and factory specifications.
The performance period includes a base year from September 15, 2026 to September 14, 2027, with two option years (September 15, 2027 to September 14, 2028, and September 15, 2028 to September 14, 2029). The contractor must provide at least 24 hours' notice before performing servicing and must report to the Center of Excellence and sign in before beginning work. Service reports must be provided to the research point of contact within two weeks of service completion, either directly or via email. Travel and per diem costs are not reimbursable in addition to the contract price.
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| File | Type | Posted |
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| 36C25726Q0752.docx | DOCX document |
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STATEMENT OF WORK (SOW)
Title of Project: Luminex Service Contract
Scope of Work: The VISN 17 Center of Excellence, Translational Science Core - Biomarkers and Genetic Core, located at 4800 Memorial Drive, Building 93, Rooms 2A116 & 2A117, Waco, TX 76711 has requested a service contract for existing Luminex laboratory instrument.
Background: The Biomarkers and Genetics Core of the Center of Excellence is requesting a service contract for existing laboratory instrument, the Luminex. The instrument’s functional level will evolve over its operational life cycle – changing with the laboratory environment, assay conditions, usage, role in experimental workflow, compliance requirements, repair and maintenance needs. To address these evolving functional levels, we are requesting the Premium Maintenance and Service Agreement offered by Luminex (the manufacturer).
SERVICE COVERAGE DESCRIPTIONS:
Provide maintenance and service for the Luminex 200 System (S/N LX10018171423).
We require the LX200 Premium Plan that includes the following Key Features:
- Unlimited service by Luminex trained and qualified field service engineers
- Emergency assistance (unlimited visits)
- One preventative maintenance visit per year
- Emergency repair costs (including parts, travel and labor) to be covered
- Priority scheduling for service requests
- Periodic software updates and modifications
- Telephone and online support 24x7
- On-site response time in 2 business days
- PC hardware coverage (on Luminex® 100/200™, FlexMAP 3D®, and MAGPIX® instruments)
To ensure the Luminex system operates reliably and performs according to the operations specifications, Luminex factory-approved parts, installed by Luminex qualified and competent service personnel are required. Factory-approved parts must be evaluated per internal procedures in conformance with ISO9001 International Standard and factory specifications.
REPORTING PROCEDURES: The contractor will provide at least 24 hours’ notice prior to performing servicing of the instrument. For service calls, repair/service technicians must report to the Center of Excellence and sign-in before proceeding to work location. A copy of the service report will either be directly given or emailed to the research point of contact within two weeks after service.
Performance Period:
Base year: 09/15/2026 to 09/14/2027 Option year 1: 09/15/2027 to 09/14/2028 Option year 2: 09/15/2028 to 09/14/2029
B. TRAVEL: Travel and per diem will not be reimbursed, in addition to contract.
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