SOW.pdf

Statement of Work / Performance Work Statement

Title: HELD Pipette and Balance Calibrations

Period of performance of this contract is: June 1, 2026 to May 31, 2027

SECTION 1 – BACKGROUND

Laboratory pipettes contain many small parts and can fall out of calibration for many reasons. They can be dropped, mishandled, stored improperly, or just become worn. Sometimes it is obvious when a pipette isn’t delivering the proper volume but more often than not it goes unnoticed. For this reason, preventative maintenance of all pipettes is key to their optimal performance. This ensures accurate measurements and supports good laboratory practices.

SECTION 2 – PURPOSE/OBJECTIVE

The purpose of this requirement is to ensure the accuracy, reliability, and proper functioning of laboratory pipettes and balances through routine preventative maintenance, cleaning, calibration, and minor repair services. Regular servicing is necessary to maintain compliance with laboratory quality standards and to support accurate and reproducible results.

This effort aims to provide comprehensive onsite servicing of laboratory equipment by a qualified vendor capable of performing standardized maintenance procedures across multiple pipette brands and types. Services will include inspection, cleaning, recalibration, and documentation in accordance with ISO17025 standards.

Ultimately, this requirement supports good laboratory practices by minimizing measurement errors, extending equipment lifespan, and ensuring all pipettes and balances operate within acceptable performance specifications.

SECTION 3 – SCOPE OF WORK

The selected vendor will provide cleaning and calibration of 1000 pipettes during a one-week onsite visit. This service should include cleaning, calibration, and minor repair on most major brands and types of pipettes. Brands include, but are not limited to, Rainin, Eppendorf, Oxford, Labsystems, Finn, Titertek, Biohit, Wheaton, MLA, Matrix, Gilson, Denville, Nichiryo, and Tranferpette. Multi-channel and single-channel pipettes will need to be serviced. Minimal service would include:

- Pipette disassembly

- Interior and exterior cleaning

- New seal installation and/or relubrication according to manufacturer’s recommendations

- Pipette reassembly

- Recalibration at high, mid and low volumes

- Recording of 4 handwritten readings at the high volume

- Application of sticker with date of service and date due for next service

- Six Month to One Year Service Warranty -ISO17025 certification documentation.

Minor repairs should also be performed, as needed, providing the necessary replacement components are available.

SECTION 4 – TASKS TO BE PERFORMED

Task 1 Basic pipette service will include:

1. Pipette disassembly

2. Interior and exterior cleaning

3. New seal installation and/or relubrication according to manufacturer’s recommendations

4. Pipette reassembly

5. Recalibration at high, mid and low volumes

6. Recording of 4 handwritten readings at the high volume

7. Application of sticker with date of service and date due for next service

8. Six Month to One Year Service Warranty

9. ISO17025 certification documentation.

Task 2: Reconditioning service including

1. Cleaning

2. Replacement of seals and o-rings

3. Recalibration

4. Certificate of calibration with 5 readings at the high and low volumes and

5. A six month warranty

Task 3: Basic balance service will include

1. Comprehensive PM to interior and exterior

2. Full cleaning

3. Adjustment and calibration of balances.

SECTION 5 – GOVERNMENT FURNISHED PROPERTY

N/A

SECTION 6 – PLACE OF PERFORMANCE AND CONTRACT SUPPORT HOURS

SUBSECTION A – PLACE OF PERFORMANCE

Services to be performed onsite at both the Morgantown and Cincinnati NIOSH locations.

SUBSECTION B – CONTRACT SUPPORT HOURS

Starting no earlier than 6am weekdays and ending no later than 6pm weekdays. Specific dates to be provided at a later time.

SECTION 7 – TRAVEL

N/A

SECTION 8 – DELIVERABLES/REPORTING SCHEDULE

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Task Deliverable Quantity/Format Due Date Deliver To routine pipette calibration

800 TBD Ava Winn routine balance calibration

76 TBD Ava Winn reconditioning 5 readings

9 TBD Christine Toennis certification

3 TBD Christine Toennis

Task Deliverable Quantity/Format Due Date Deliver To

SECTION 9 – REFERENCE MATERIALS

ISO 17025

SECTION 10 – MINIMUM VENDOR QUALIFICATIONS

the service must be performed on-site, the vendor must be able to repair and calibrate most major brands and types of pipettes, vendor must be ISO 17025 certified, and when required the vendor must provide a certificate and/or calibration report for each pipette serviced, as well as a one year warranty.

SECTION 11 – ADDITIONAL REQUIREMENTS

Information Security and Privacy

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Human Subjects Protections in Research

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Paperwork Reduction Act (PRA)

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Section 508 Compliance Section 508 and Accessibility Requirements

Part A – Provision

Reference HHSAR 352.239-73[8] Electronic Information and [Communication] Technology Accessibility Notice.

[(Deviation)]

[(a) Any offeror responding to this solicitation must comply with established HHS Information and Communication Technology (ICT) accessibility standards. Information about Section 508 is available at https://www.hhs.gov/web/section-508/index.html.

(b) The Section 508 accessibility standards applicable to this solicitation are stated in the clause at 352.239-79 Information and Communication Technology Accessibility. In order to facilitate the Government’s determination whether proposed ICT supplies, products, platforms, information, and documentation meet applicable Section 508 accessibility standards, offerors must submit an appropriate HHS Section 508 Accessibility Conformance Checklist (see https://www.hhs.gov/web/section-508/accessibility-checklists/index.html) or an Accessibility Conformance Report (ACR) (based on the Voluntary Product Accessibility Template (VPAT) see https://www.itic.org/policy/accessibility/vpat), in accordance with the completion instructions. The purpose of the checklists and conformance reports are to assist HHS acquisition and program officials in determining whether proposed ICT supplies, products, platforms, information, and documentation conform to applicable Section 508 accessibility standards. Checklists and ACRs evaluate—in detail—whether the ICT conforms to specific Section 508 accessibility standards and identifies remediation efforts needed to address conformance issues.

(c) If an offeror claims its supplies or services meet applicable Section 508 accessibility standards, and it is later determined by the Government, i.e., after award of a contract or order, that supplies, products, platforms, information, documentation, or services support delivered do not conform to the described accessibility standards, remediation of the supplies, products, platforms, information, documentation, or services support to the level of conformance specified in the contract will be the responsibility of the Contractor at its expense.

(d) In order to facilitate the Government's determination whether proposed ICT supplies meet applicable https://www.hhs.gov/web/section-508/index.html https://www.hhs.gov/web/section-508/accessibility-checklists/index.html https://www.hhs.gov/web/section-508/accessibility-checklists/index.html https://www.itic.org/policy/accessibility/vpat

Section 508 accessibility standards, offerors must submit an Accessibility Conformance Report, in accordance with its completion instructions and tailored to the requirements in the solicitation. The purpose of the Report is to assist HHS acquisition and program officials in determining whether proposed ICT supplies conform to applicable Section 508 accessibility standards. The template allows offerors or developers to self-evaluate their supplies and document, in detail, whether they conform to a specific Section 508 accessibility standard, and any underway remediation efforts addressing conformance issues. Instructions for preparing the Template are available at https://www.section508.gov/.

(e) Additionally, offerors must provide enough information to assist the Government in determining that the ICT services conform to Section 508 accessibility standards, including any underway remediation efforts addressing conformance issues.

(f) Respondents to this solicitation must identify any inability to conform to Section 508 requirements. If an offeror claims its supplies or services meet applicable Section 508 accessibility standards, and it is later determined by the Government, i.e., after award of a contract or order, that supplies or services delivered do not conform to the described accessibility standards, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its expense.

(g) Items delivered as electronic content must be accessible to HHS acceptance criteria. Checklist for various formats are available at http://508.hhs.gov/. Materials, other than items incidental to contract management, that are final items for delivery should be accompanied by the appropriate checklist, except upon approval of the Contracting Officer or Contracting Officer’s Representative.

(End of provision)]

Part B - Clause

352.239-74[9] Electronic, Information, and Communication Technology Accessibility.

[(Deviation)]

(a) Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998, all information and communication technology (ICT) supplies, products, platforms, information, documentation, and services, or support developed, acquired, maintained or delivered under this contract or order must comply with the Revised 508 Standards, which are located at 36 C.F.R. 1194.1 and Appendices A, B, and C, and are available at https://www.access-board.gov/ict/. Information about Section 508 is available at https://www.hhs.gov/web/section-508/index.html.

(b) Additional Section 508 accessibility standards applicable to this contract or order are identified as follows:

205 WCAG 2.0 Level A & AA Success Criteria

302 Functional Performance Criteria

402 Closed Functionality

403 Biometrics

404 Preservation of Information Provided for Accessibility

405 Privacy

406 Standard Connections

407 Operable Parts

408 Display Screens

409 Status Indicators https://www.section508.gov/ http://508.hhs.gov/ https://www.access-board.gov/ict/ https://www.hhs.gov/web/section-508/index.html

410 Color Coding

411 Audible Signals

502 Inoperability with Assistive Technology

503 Applications

504 Authoring Tools

602 Support Documentation

603 Support Services

If it is determined by the Government that ICT supplies, products, platforms, information, documentation, and services support provided by the Contractor do not conform to the described accessibility standards in the contract, remediation of the supplies, products, platforms, information, documentation, or services support to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

(c) In the event of a modification(s) to this contract or order, which adds new ICT supplies or services or revises the type of, or specifications for, supplies, products, platforms, information, documentation, or services support, the Contracting Officer shall require that the Contractor submit a completed HHS Section 508 Accessibility Conformance Checklist (see https://www.hhs.gov/web/section-508/accessibility-checklists/index.html) or an Accessibility Conformance Report (ACR) (based on the Voluntary Product Accessibility Template (VPAT) see https://www.itic.org/policy/accessibility/vpat), and any other additional information necessary to assist the Government in determining that the ICT supplies or services conform to Section 508 accessibility standards. If it is determined by the Government that ICT supplies, products, platforms, information, documentation, and services support provided by the Contractor do not conform to the described accessibility standards in the contract, remediation of the supplies, products, platforms, information, documentation, or services support to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

(d) If this is an Indefinite-Delivery type contract, a Blanket Purchase Agreement or a Basic Ordering Agreement, the task/delivery order requests that include ICT supplies, products, platforms, information, documentation, or services support will define the specifications and accessibility standards for the order. In those cases, the Contractor shall be required to provide a completed HHS Section 508 Accessibility Conformance Checklist (see https://www.hhs.gov/web/section-508/accessibility-checklists/index.html) or an ACR (based on the VPAT see https://www.itic.org/policy/accessibility/vpat), and any other additional information necessary to assist the Government in determining that the ICT supplies, products, platforms, information, documentation, or services support conform to Section 508 accessibility standards. If it is determined by the Government that ICT supplies and services provided by the Contractor do not conform to the described accessibility standards in the provided documentation, remediation of the supplies, products, platforms, information, documentation, or services support to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

(e) The contractor shall identify to the Contracting Officer any perceived exception or exemption to Section 508 requirements for review by the agency Section 508 Program.

https://www.itic.org/policy/accessibility/vpat https://www.hhs.gov/web/section-508/accessibility-checklists/index.html https://www.itic.org/policy/accessibility/vpat