SOW.pdf

STATEMENT OF WORK

(SOW)

1. BACKGROUND:

The Crow / Northern Cheyenne Hospital – Crow Service Unit (CSU) located Crow Agency, Montana, is a hospital that oversees the delivery of health care primarily to the members of the Crow & Northern Cheyenne tribes. The health care services are comprehensive and range from primary care (inpatient and outpatient) to specialty services.

The CSU is a 24-bed facility. The hospital processes an average of 4,100 pounds of soiled linen a month, with an approximate volume of 49,200 pounds of soiled linen a year. This amount fluctuates depending on patient admissions at the facility.

2. SCOPE:

The Contractor shall provide all non-personal services, including but not limited to, personnel, equipment, transportation, and materials necessary for performing laundering services for the CSU facility. The contractor shall pickup and launder soiled linen items, sort and deliver the clean linen items, on a twice-a-week basis during normal operation hours, in accordance with this SOW.

3. DESCRIPTION OF SERVICE:

3.1. PICKUP AND DELIVERY

3.1.1. PICKUP

The contractor shall receive and process only soiled linen items from the CSU that have been designated for pickup. The contractor shall record the number of soiled items picked up and verify the amount with the CSU-Housekeeping Technical Point of Contact (TPOC).

The contractor shall record pickup tickets on a weekly basis, and each ticket will be retained by the contractor. The monthly invoice of services shall also be received no later than the first working day of the next month. The contractor shall consolidate and verify all pickup and delivery tickets with CSU-Housekeeping TPOC.

3.1.2. DELIVERY

The contractor shall deliver cleaned linen items to the CSU. The contractor shall record the number of cleaned linen items delivered on the delivery ticket and the CSU-Housekeeping TPOC will verify the amount.

3.1.3. RE-PERFORMANCE

The contractor shall re-perform cleaning of items identified as unsatisfactorily cleaned by the CSU-Housekeeping TPOC at no additional cost to the Government. Item(s) shall be re-cleaned and returned to the same exchange point on the next scheduled normal delivery day. If the return period falls on a holiday, item(s) shall be returned the next scheduled normal delivery day following the holiday. The contractor shall ensure item(s) re-cleaned are segregated from other cleaned laundry and identified as “re-cleaned” by a label or tag marked “re-cleaned,” and include the date and load number with which the items were originally returned. The number of the returned items shall be deducted from the total weekly number on the day the discrepancy was noted.

3.1.4. PICKUP AND DELIVERY SCHEDULE

Delivery of clean linen shall be accomplished twice a week; Monday through Friday, between the times of 8:00 AM and 5:00 PM on the scheduled day of delivery, excluding Federal Holidays.

Federal Holidays observed are:

New Year’s Day Labor Day Martin Luther King Day Columbus Day Presidents Day Veterans Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

4. GENERAL REQUIREMENTS:

4.1. PERFORMANCE STANDARDS: Performance shall be in accordance with the SOW, the supporting documents, and shall conform with:

4.1.1. Standards as established by the American Institute of Laundering

4.1.2. Joint Commission (TJC)

4.1.3. Occupational Safety and Health Administration (OSHA)

4.1.4. Federal, Tribal, State, and local regulatory guidance and ordinances in regards to biohazardous waste, disposal, and applications

4.2. LAUNDRY SERVICES: The performance requirements include, but are not limited to the following:

4.2.1. Routine Handling of Soiled Linen and Laundry Process:

A. Laundry sorting areas shall be separate from processing and packing areas.

B. Special controls shall be used in the transportation of laundry to ensure delivery of contamination-free laundry to the CSU and its storage areas.

1. Laundry Carts for transportation between the CSU and the Contractor shall be provided by the contractor. All carts used for pickup and delivery of laundry to the CSU shall be cleaned with a germicide prior to transporting clean laundry. Separate containers shall be used for transporting clean and soiled linen within the contractor’s facility.

2. All vehicles used to transport soiled laundry shall be thoroughly cleaned using a germicide before being used to transport each load of clean linen to the CSU.

C. All laundering and garments shall be inspected by the contractor at the laundry site. The laundering shall be dry, free from spots, stains, holes, rips, lint, hair and other foreign matter. Any items delivered as clean, which are found to be unserviceable shall be returned to the contractor, for re-cleaning. Five percent (5%) will be an acceptable level on rejects by counts of each item.

D. Quality of work, for laundering shall be accomplished in accordance with Performance Standards of this SOW at section 4.1.

E. Management of laundry plant facilities must be in compliance with the applicable Performance Standards at section 4.1.

4.3. PACKING:

4.3.1. Packing of cleaned linen shall be in accordance with the performance standards established at section 4.1.:

A. Items shall be delivered to the CSU Housekeeping Department, pre-sorted by size and type of item;

A production sheet shall be included with each delivery ticket. It shall also indicate any shortage or changes. The number of items listed shall be accurate upon delivery.

4.4. INSPECTION

4.4.1. Inspection of delivered items shall be made by the CSU Housekeeping Department upon each delivery.

A. All linen and garments shall be inspected by the contractor at the laundry site to ensure that the linen is dry, free from spots, stains, holes, rips, lint, hair and other foreign matter.

B. The cleaned linen and garments furnished by the contractor shall be inspected to determine that they meet the requirements of the contract and other necessary standards. The quality of cleaned items furnished hereunder must be maintained. Items showing permanent stains or signs of wear, fraying, tears, etc., must be withdrawn and re-cleaned at no additional cost to the Government.

C. The contractor shall ensure that the Crow Service Unit laundry is returned and not mixed with other facilities laundry.

5. PLACE OF PERFORMANCE:

Crow/Northern Cheyenne Hospital 1 Hospital Way Crow Agency, Montana 59022

6. PERIOD OF PERFORMANCE:

The period of performance is for one (1) base year plus four (4) one-year option periods if exercised:

Dates for the period of performance will be established at time of award.