Holloman Medical Group Holloman AFB, New Mexico 88330

Clinical Laboratory Courier Services

19 August 2026

STATEMENT OF WORK

1.0 GENERAL INFORMATION

1.1 The contractor shall provide all personnel, management, supervision, transportation, and equipment necessary to transport laboratory specimens between the Holloman Medical Group at Holloman AFB, New Mexico and the William Beaumont Army Medical Center, Fort Bliss, EL Paso Texas, approximately 85 miles each way which includes the clinics and departments located in close vicinity of the medical centers.

1.2 Background: The requirements herein are needed to ensure items are delivered to the identified facilities on a daily basis, Monday through Friday.

1.3 Objectives: Ensure no diagnostic specimens are compromised, per requirements set by the Government for pickup and delivery.

1.4 Scope of Work.

• Pick-up o Holloman MDG, Building 23, 1st floor, Laboratory Front Desk. NOTE: If issues arise, please call Laboratory 575-572-5222. After hours, “On call” phone:

575-430-4626

• Delivery o William Beaumont Army Medical Center, 3rd Floor (Hospital Tower)

Laboratory front desk.

NOTE: If issues arise with delivery please call: 915-569-1031/1664

1.5 DESCRIPTION OF SERVICES. The contractor shall have one scheduled daily run between Holloman Medical Group and William Beaumont Army Medical Center. The contractor shall pick-up, deliver, and maintain accountability of all laboratory specimens from the clinics and departments of Holloman MDG until delivered to William Beaumont.

(Standard Pick Up schedule): Monday – Thursday Pick-up between 1400-1630 MST, Friday Pick-up between 1600 – 1630 MST (excluding Federal Holidays and/or Down Days)

1.5.1. BACKUP PLAN. The Contractor shall provide a backup plan for employee absence, vehicle breakdowns, accidents or other potential situations to ensure there is no lapse in service.

1.6 STANDARDS

1.6.1 Read, understand, speak, and write English fluently.

1.6.2 The contractor personnel conducting deliveries must possess a valid U.S. driver’s license and be able to access military installations.

1.6.3 Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. Athletic footwear (e.g., aerobic, running, and tennis shoes) may be worn provided the footwear is clean and serviceable. Contractor personnel shall wear appropriate identification badges on the outer clothing on the front of the body between the neck and waist so that the badge is visible at all.

1.6.4 Conflict of Interest: The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

1.6.5 The government may restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population.

1.6.6 The contractor shall adhere to the Privacy Act Law of 1974 when providing patient information.

1.6.7 All Contractor personnel shall comply with Health Insurance Portability and Accountability Act (HIPAA) Requirements.

1.6.8. Contractor Key Personnel. The Contractor shall provide a Contract manager who shall be responsible for the performance of the work. The name, phone number, and email address for this person and an alternate who shall act when the Contract Manager is absent shall be designated in writing. The Contract Manager or alternate shall have full authority to acct for the Contractor on all matters relating to daily operation of this contract. The Contract manager or alternate shall be available during the hours of operation. The Contract Manager shall be available to Holloman Medical Group, Monday through Friday, 8:00 a.m. to 5:00 p.m. MST, excluding Federal Holidays and Down Days.

2. Safeguarding Material: The Contractor and its employees shall comply with all civilian standards in transporting laboratory diagnostic specimens.

2.1.1 Security:

2.1.1.1 The Government will seal specimens in containers that will be provided to the Contractor for transport and determine what items will be in secured or refrigerated transport containers. The

Contractor shall protect medical documentation from disclosure. Cargo will not exceed Personally Identifiable Information (PII), Protected Health Information (PHI), or other Controlled Unclassified Information (CUI) security classification. The Contractor shall maintain adequate security of the vehicles at all times while transporting medical materials.

2.1.1.2 The Government will clearly mark and label all containers for delivery to locations and identify the pick-up location.

2.1.1.3 The Government will maintain a logbook to track date, time, pick-up location, delivery location, and driver’s initials. The Contractor may request copies of the monthly logs from the

COR.

2.1.1.4 The Courier doesn’t own the bags, totes, etc. All items used to transport items on the routes are furnished by the government. Returnable Government property will be the responsibility of the gaining base to return items to Holloman MDG.

3. Base Access/Exceptions to Schedule

New Year’s Day -1 January Martin Luther King Day -3rd Monday in January President’s Day -3rd Monday in February Memorial Day -last Monday in May Juneteenth – 19 June Independence Day -4 July Labor Day -1st Monday in September Columbus Day -2nd Monday in October Veteran’s Day -11 November Thanksgiving Day -4th Thursday in November Christmas Day -25 December

If these holidays fall on Saturday, the preceding Friday will be the observed holiday. If these holidays fall on Sunday, the following Monday will be the observed holiday. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance. Additionally, a list of associated non-duty (Down) days will be provided through AFMEDCOM Guidance by the COR annually.

3.1 Base Closures. In the event of a base closure due to weather, exercises, or actual alerts, the COR or Laboratory personnel will inform the contractor’s program manager and provide further instructions. Contractor personnel shall contact the contractor’s program manager for instructions.

5.2. Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

5.3. Illegal Substances, Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing illegal substances, weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on Holloman AFB, NM or Fort Bliss, Texas.

6. Government Packaging: The Government is responsible for packaging all items

7. Performance Service Summary

SS Performance Objective

PWS

Paragraph

Performance Threshold

Method of Assessment

1 Pickup/Delivery (Standard)

1.5 No more than one (1)

failed delivery/pickup per month

Valid Customer Complaint