SOW - Commercial Internet and WiFi Services - 18 Jun 2024.pdf

Statement of Work

Commercial Internet & WiFi Services Joint Base San Antonio (JBSA) Lackland Library (BLDG 6114)

01 July 2024

1. Purpose. This annual service contract is to provide wireless and hardwired commercial internet capability (dedicated fiber optic internet access) for JBSA Lackland Library, 1930 George Ave, BLDG 6114, JBSA Lackland, TX 78236.

2. Description of Services. The Contractor shall provide all management, tools, supplies, equipment, and labor necessary for the assembly, installation, and monthly service of wireless and landline commercial internet services at JBSA-Lackland Library, 1930 George Avenue, Building 6114, Lackland AFB, TX 78236. The Contractor shall be responsible for circuit testing and troubleshooting once extended. Contractor shall be responsible for Heat Map to determine number of Wireless Access Points for coverage. Contractor shall provide all necessary patch cables and equipment to extend the circuit from the Base Commercial Demarc, Bldg 5100 to Bldg 6114. This includes placing required wiring and any other equipment deemed necessary.

The total square footage for the JBSA-Lackland Library is 18,000.

This is an annual service contract with a base year and four option renewal years. Air Force Libraries are identified as Core mission and classified as Category A (100% APF). The libraries are required to deliver specific DoD Library Core Standards (DoDLS) which are reported on AF Common Output Level Standards (AFCOLS) annually. Per AFI 34-101, DoDI 1015.10 (see Appendix) and DoDLS, access to online library catalogs & resources, WiFi access and commercial network hardwired computers should be provided to patrons whenever possible.

The Contractor shall provide expeditious delivery, assembly and continued service on a monthly basis. The contractor will take all necessary steps to provide location with internet service so there is no delay or downtime from current service expiration. The contractor will provide a proposed project schedule reflecting a timeline to complete all activities needed to provide the internet services which will be fully operational by 30 May 2025. Additionally, the contractor shall provide drawings/illustrations, specifications, product details, manuals, labor, tools, equipment, supplies, transportation, materials and supervision necessary to accomplish this project. The contractor will use current Ethernet cables, routers, and Wi-Fi access points in place. If the contractor is unable to use the current system, they will provide the reasoning to the government point of contact and provide the cost to install new wiring and system prior to installation. The contractor will provide installation, specifications, and illustrations of layout and products to contract administrator within 15 calendar days after contract award,

2.1. Place of Performance. The work performed under this contract shall be located at 1930 George Ave, Bldg. 6114, JBSA Lackland, TX 78236.

2.2. Project Manager. The Government’s Point of Contact (POC), (or an alternate) will be available during the performance of work to coordinate the placement of all items. Contractor shall provide and designate a responsible employee (the supervisor) to supervise work and to coordinate with the Government’s POC throughout all phases of work to be performed. The Contractor’s supervisor shall be on site during the time any work is being done by the Contractor’s employees.

https://static.e-publishing.af.mil/production/1/af_a1/publication/dafi34-101/dafi34-101.pdf

2.3. Specification. Contractor must comply with installation specification:

Commercial Internet, Location, Bldg. 6114. The contractor shall engineer, install, furnish, and test commercial internet services in building 6114 located on 1930 George Ave, Joint Base San Antonio (JBSA), Lackland AFB, TX 78236.

a) 500 MB Circuit

b) The contractor is responsible for hardwire and materials which will be reviewed at the required site visit. The current set up utilizes CAT4 cable. The Contractor may use existing hardware and materials (drops and service is currently in place and in service) but shall provide all other requirements for this project necessary for network connectivity. Contractor shall ensure all Government provided PCs are fully operational with commercial internet service to fulfill this contract. Four access points are currently used at this location. The Contractor will use a Heat Map to determine how many access points are required for desired coverage.

c) The facility will require wireless access coverage for the area depicted on the layout in Appendix B.

2.4. Maintenance Services. At a minimum, the Contractor shall monitor on-premises equipment, connectivity, signal quality, and capacity 24/7/365 and notify the government within 4 hours during normal duty hours if there is a degradation of services being provided. The Contractor shall provide the Government web-based access to a dashboard monitoring capability. The contractor shall provide the Government at a minimum a 2-week notice of maintenance actions that could impact the end-users. The Contractor shall dispatch maintenance personnel to repair on-premises breaks within 1 workday. The contractor shall provide a customer support phone number for service-related issues. The contractor shall provide this support at a minimum for the duration of the contract in and around the modular facilities.

The Contractor shall develop and provide procedures for reporting outages or service issues. At a minimum, the contractor shall provide a centralized call-in number and e-mail address for reporting outages or service issues during duty and non-duty hours. This should be a customer support phone number.Minimum Priority Identification shall be guided by paragraph 2.4 of this document and shall be addressed in the plan. The Contractor is cautioned that ONLY the Contracting Officer (CO) may authorize additional services and that any authorized services provided by the Contractor without proper authorization from the CO is done at Contractor’s risk.

The governments point of contact must be briefed on any work that needs to be accomplished and provided with a written work order documenting all work performed or services provided. All service calls shall be responded to without undue delay, as outlined in Table 1 (below). The Contractor shall be responsible for ensuring all contractor and sub-contractor personnel are instructed on performing service on Government property and are properly badged and easily identifiable. The Contractor shall specify the starting time and duration of any service interruptions along with what areas that will be affected.

The Contractor shall provide verbal notification to the on-site designated representative immediately after the service call has been completed; the on-site designated representative will be a government point of contact located in the building. Substandard or incomplete work will not be accepted, and the Contractor will be required to perform work until the issues are corrected.

Specifications Standard Wireless Standard 802.11ac Access Point or Higher

Dual Frequency Access Points both 2.4 and 5 GHz bands Upload 500 Mb Desired

Download 500 Mb Desired Hard Data Lines 0

2.5. PRIORITY IDENTIFICATION

Following verification of an occurrence as a work order item, identification of the priority classification must be determined. Table 1 (below) identifies the minimum priority code classification for different categories of work. If the work order is an emergency in nature such as electrical power failure/outage, and related contact the government point of contact immediately.

Any occurrence not specifically identified in this table, is categorized as Priority Code 3. The three priority code classifications are described as follows:

Table 1: Priority Classification Table

Code 1 Performed on-site inspection to evaluate situation and determine course of action within 1- 4 hours, initiate work within 1-6 hours and work continuously to completion. Priority shall include but not limited to Mechanical (heating/cooling), Plumbing (clogged/blocked pipes), Electrical (power), Water (breaks/flooding) and or Life Safety issues.

Code 2 Perform on-site inspection to evaluate situation, and determine course of action within 8 hours, initiate work within 24 hours and work continuously to completion or relief. Priority shall include but not limited to building roof leaks, damaged walkways/stairs, interior/exterior lock assemblies, and pest control.

Code 3 All other work to be initiated within 3 work days and work continuously to completion or relief.

2.6. Scheduled Preventive Maintenance and Repair: Work areas shall be maintained in a neat, clean, safe condition and all trash, debris, and garbage which Contractor generates is to be removed from the facility and properly disposed of at the end of each workday. And this must be completely removed from the base at the completion of the project at the Contractor’s expense.

2.7. Site Preparation. The contractor shall provide all incidentals necessary and all incidental hardware shall be installed in accordance with manufacturer’s recommendations. Adhesives, fasteners, nails, etc.

shall be furnished by the Contractor. The contractor shall take precautions to prevent damage to Government property. The Contractor shall repair or replace damaged items or damages incurred by the contractor at no additional cost to the Government.

NOTE: The Contractor shall maintain and perform general area policing around the facilities and return the area to the satisfaction of the Government upon the project’s completion.

2.8. Demobilization. At the completion of the contract, the Government will conduct an inspection of all products installed. The Contractor shall ensure that work for this project is performed in accordance with the criteria herein, and that all equipment, and systems shall be fully operational at the completion of work for this project. All surfaces and floor surfaces around the work site shall be cleaned. Illustrations / drawings shall be delivered and accepted by Government POC prior to final payment.

3. GENERAL INFORMATION

3.1. Coordination/Integration. The Contractor shall coordinate with the government POC on specific dates of maintenance repairs to de-conflict scheduling of the JBSA-Lackland Library mission activities.

This will minimize disruption and allow the Contractor to complete repair work. The Contractor shall furnish and install all required facilities and utility connections to include water, plumbing, and electrical for any maintenance activities.

3.2. Storage of Materials. This is an occupied building. Materials may be stored on site in such a manner that the continuing working operation of the location listed above is not impaired. Aisles must remain open and marked in compliance with OSHA29 CFR1910.22(a)1 and OSHA29 CFR1910.22(b)2.

3.3. Project Documentation. The Contractor shall maintain documentation of the maintenance and repair activities of the facilities, testing of utility connections and inspection of the infrastructure. The Contractor shall provide a scheduled agenda for facility turnover, keys, a building diagram and utility connection points in Adobe (pdf) format to the Government as needed during the duration of the contract.

3.4. Site Maintenance. Work areas shall be maintained in a neat, clean, safe condition and all trash, debris, and garbage, which the Contractor generates, shall be placed in appropriate trash containers, and/or removed by the Contractor upon completion of each service visit at an authorized disposal site off the installation.

3.5. Key Personnel. The Contractor shall provide a maintenance contract manager who shall be responsible for the performance of the work. The name of this person and an alternate shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all maintenance and up keep contract matters relating to operation for the duration of the contract. The contract manager or alternate shall be available during the hours of operation described in paragraph 3.6 below.

3.6. Hours of Operation. Normal working hours are Monday-Friday from 0730 hours – 1630 hours, with the exception of federal holidays. Approval to work outside of normal working hours will require prior coordination and authorization from the government POC.

Holidays Observed. Recognized US Federal Holidays are as follows: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas.

3.7. Employee Conduct.

3.7.1. Contractor employees shall keep interactions with the military/DoD civilians, other Contractors, and volunteers at a professional level.

3.7.2. The Government will restrict the performance on this contract by any individual who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of Joint Base San Antonio (JBSA).

3.7.3. The Contractor shall not use Government facilities or other Government property for personal use or other business not related to this contract.

3.7.4. The Contractor shall ensure that its employees conduct themselves in a professional manner while on the installation and refrain from disruptive, offensive, or otherwise improper behavior that undermines order and discipline. The CO may direct the Contractor to remove from performance of this contract on this installation any Contractor engaging in such misconduct.

3.7.5. Violations shall be communicated to the government POC and forwarded to the CO within 48 hours and shall include the corrective actions that will be taken.

3.8. Contractor Qualifications. Technicians shall be licensed by the state of Texas for execution of all on- site repair/maintenance functions as delineated in the SOW. All contract employees shall have the appropriate local state license and/or certification to service or maintain equipment associated with this requirement. In addition, the Contractor shall provide employees qualified to perform electrical and electronic troubleshooting, repair, testing, diagnostics, and programming, as necessary, for the maintenance of the support systems.

3.9. Conflict of Interest. The Contractor shall not employ any employee of the Government or the https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.22

Department of Defense either military or civilian if such employment would create a conflict of interest.

The Contractor shall not employ any person who is an employee of the Department of Defense unless such person receives prior approval in writing from the contracting officer.

3.10. Laws. The Contractor shall comply with all local state, and federal laws and regulations that control any work performed. The Contractor shall comply with and keep informed of any changes to these laws and regulations throughout the period of the contract. The Contractor is a recognized professional and is expected to be knowledgeable of all laws and regulations pertaining to this SOW.

3.11. Security, Fire, and Medical Services. The Government will provide police and fire protection services to the Contractor. Contractors shall dial 911 advising them of the installation and location for emergency force protection or fire response. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

The Contractor may be required to prepare necessary documentation and reimburse the Government for the cost of emergency medical treatment. All Contractor injuries will be promptly reported to the CEPM within 24 hours of occurrence.

3.12. Smoking in AF Facilities. Contractors are advised that the Air Force has placed restrictions on the smoking of tobacco products in AF facilities. AFI 40-102, Tobacco Free Living, outlines the procedures used by the commander to control smoking in our facilities. Contractors and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

3.13. Joint Base San Antonio (JBSA) Traffic Code. All applicable Traffic Codes will be enforced and apply to all personnel operating vehicles on a JBSA installation. The governing instruction for all Traffic Codes is AFI 31-218(I) and AFMAN 31-116. The Contractor shall ensure that all employees operating company vehicles on base have a proper and current license as required by the base and Texas law. They shall also comply with all base and local traffic regulations. Contractor vehicles shall have all proper accessories, tie-downs, signage, and operating lights when operating on a military base. Contractor shall have current and adequate liability insurance on all vehicles as required by Texas law.

3.14. Cell Phone Usage. Contractors are advised that DoD Instruction (DoDI) 6055.04 prohibits cellular telephone usage when approaching, entering, or exiting any installation gate. Cell phone usage by drivers on installations is prohibited in moving vehicles unless used with a hands-free device. The installation Security Forces Squadron (SFS) is strictly enforcing this regulation. Those found in violation of this regulation are subject to be ticketed.

3.15. Base Fire Prevention Program. The Contractor will be required to comply with the applicable Fire Prevention Program, for JBSA military installations. The applicable directive is AFI 91-203.

3.16. Security Requirements. The Department of Defense requires all installations to appropriately proof and vet all contractors and vendors providing service to Joint Base San Antonio Lackland prior to granting access. Contractor and vendor companies requiring access to Joint Base San Antonio Lackland must request credentials for their employees. Credentials may be issued for up to one year. All personnel will be proofed, vetted for fitness prior to approval. Vetting is an evaluation of an applicant’s or a card holder’s character and conduct for approval, acceptance or denial for the issuance of an access control credential or physical access Identity proofing is the process of providing or reviewing federally authorized acceptable documentation (INS Form I-9) for authenticity.

3.17. Installation Access. The government POC will be responsible to coordinate access for all https://static.e-publishing.af.mil/production/1/501csw/publication/afi40-102_501cswsup_i/afi40-102_501cswsup_i.pdf https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/r190_5.pdf https://static.e-publishing.af.mil/production/1/creechafb/publication/afman31-116_creechafbsup/afman31-116_creechafbsup.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/605504p.pdf?ver=m-_BB64aEDhVMNtT4Suhuw%3D%3D https://static.e-publishing.af.mil/production/1/af_se/publication/dafman91-203/dafman91-203.pdf

Contractor designated employees. Criminal History Check will be conducted on all prime/sub- Contractors requiring base access. The Contractor shall provide the government POC a current list of employees needing access within 5 working days after receiving award or notice of award. The list shall include employee’s full name, date of birth, state driver’s license/state ID number with state of issue and country born in. Notifications of Contractor additions and deletions shall be provided with the same information listed above and within five (5) working days. Within ten (10) business days after receipt of the list the Government will notify the Contractor that installation access passes are available for those employees clearing the criminal history check. Contractor shall return all issued installation badges and passes when the contract is completed or when a Contractor employee no longer requires access to the installation. Authorizing officials should contact the SFS Visitor Center at (210) 671-6174, email Lackland.vrc@us.af.mil.

3.18. Physical Security. The Contractor shall comply with Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The Contractor shall safeguard all Government property utilized or accessed in the performance of this contract. At the close of each work period, the Contractor shall coordinate with the Government representative to validate the worksite is secure.

3.19. Weapons, Firearms, and Ammunition. Contractors are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on JBSA military installations.

3.20. Reporting Requirements. The Contractor shall comply with AFI 71-101, Volume 1, Criminal Investigations Program (Chapter 2, paragraph 2.7) and Volume-2, Protective Service Matters, (Paragraph 1.2). Contractors shall report to Security Forces any information or circumstances which may pose a threat to DoD or Contractor, resources, or DoD information.

3.21. Safety. The Contractor shall establish and maintain a comprehensive safety program that is designed to prevent mishaps involving Contractor and Government personnel, facilities, and equipment.

Contractor shall provide this plan to the Government within five (5) days after formal request. The Contractor shall comply with all safety regulations and guidance to include 29 CFR 1910, Occupational Safety and Health Administration. The Government may issue an order to the Contractor to stop all or part of work until all safety violations are corrected. The Contractor shall notify the government POC immediately of any safety violations, personnel, and vehicle accidents.

3.22. Commercial Warranty. The Contractor assumes responsibility to maintain warranty of all provided equipment. The Contractor further agrees to provide maintenance services to the rental structures. The printed terms and conditions of such warranties will be provided to the Government with the delivery of any supplies/equipment or services covered.

3.23. Utilization of Government Facilities. The Contractor shall not use Government facilities or other Government property for personal or other business not related to this contract.

Contractor Liability. The Contractor is not considered an agent of the Government, therefore, during the performance of this contract services, the Contractor will be liable and will hold harmless the Government against all actions or claims for damages to persons and property due to the fault, negligence, wrongful act, or wrongful omission of the Contractor or his agents.

The Government is not responsible for damage to personal supplies or equipment of the Contractor. The mailto:Lackland.vrc@us.af.mil https://static.e-publishing.af.mil/production/1/saf_ig/publication/afi71-101v1/afi71-101v1.pdf https://static.e-publishing.af.mil/production/1/saf_ig/publication/afi71-101v2/afi71-101v2.pdf https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.22

Government will not be responsible in any way for damage to the Contractor's supplies, materials, equipment, or to personal property as a result of fire, theft, accident, natural disaster, or other events.

The Contractor is liable for all damages to Government real property, when it has been determined by competent authorities that damages were due to Contractor personnel or sub-contractors’ negligence.

3.24. Dispute Process. Any grievance by the Contractor should be resolved at the lowest level possible.

The reporting levels are as follows: the government POC and then the CO.

3.25. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.25.1. Services: The Government will not provide any Government furnished property to include equipment/material or services to the Contractor for performance of this contract.

3.25.2. Facilities: The Government will not provide lavatory facilities to Contractor and sub-contractors located on site.

3.25.3. Utilities: The Contractor shall use good judgment in the conservation of Government utilities. The Contractor shall also adhere to and enforce prevailing energy conservation practices.

3.26. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

3.26.1. General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract. The contractor shall deliver a 100% fully operational facility to the government for personnel occupancy.

3.26.2. Material. The Contractor shall ensure that they are providing all equipment and materials necessary for the successful accomplishment of the requests within this contract. The contractor shall inspect and record the existing condition of swing space trailers, utility connections, walkway decking & sidewalks and related materials. All damaged and broken materials identified shall be replaced with new materials.

4. Appendices.

A. Map and/or Site Plan for Lackland B. JBSA Lackland Library Bldg. 6114 Floor Plan C. AFI 34-150 AF Libraries

APPENDIX A.

JBSA Lackland Access:

Contractors are required to enter Lackland TX through the commercial gate entrance located off Growden Road. Contractors must have a current/valid Driver’s License or State ID and current insurance to enter the facility.

Green Circle – LAK Library Bldg 6114 location Yellow Star – Luke East Gate Entrance off Military Drive

APPENDIX B.

JBSA Lackland Library (Bldg. 6114)

APPENDIX C.

AFI 34-150 AF Libraries

See separate attachment.