SOW AIHC Siemens.pdf
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- Attached to
- Service Maintenance Agreement
- Solicitation number
- RFQ24625Q0093
About this file
This Statement of Work details a one-year comprehensive maintenance and service agreement for a Siemens Mobilett Diagnostic Radiology Equipment and two imaging detectors for the Indian Health Service (IHS) Oklahoma Area. The service coverage includes OEM planned maintenance, routine system calibration tests, quality assurance evaluations, table repairs, unscheduled repair visits, grid replacement, and software updates. Key performance requirements include a 6-hour on-site response time for repairs, 30-minute phone support response time, 97% uptime guarantee, and normal business hours coverage Monday through Friday.
The document specifies strict performance objectives with an Acceptable Quality Level of not more than one instance per performance period for each requirement. Surveillance will be conducted through Nuvolo, security logs, and UFMS reports. The offeror must submit service reports within five business days, notify the Biomedical Engineering Department before service, sign in/out with security, and submit invoices quarterly to IHS Oklahoma Area Financial Management with specific invoice details. Non-conformance may result in contract termination, emphasizing the critical nature of meeting all specified service and performance standards.
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Other files
| File | Type | Posted |
|---|---|---|
| Buy Indian Act Form.pdf | ||
| SOLICITATION.pdf |
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STATEMENT OF WORK
Siemens Mobilett Diagnostic Radiology Equipment Maintenance and Service Agreement
1. Offeror shall provide a 1 Year comprehensive coverage for maintenance and service of a
Siemens Mobilett Diagnostic Radiology Equipment and 2 imaging detectors, to include glassware, at a fixed annual service cost that includes all of the following:
a. OEM Planned Maintenance Service per OEM specifications
b. OEM Routine System Calibration Tests
c. OEM Quality Assurance Evaluations
d. Table repairs
e. Unscheduled repair visits to correct equipment malfunctions, which includes OEM replacement parts, travel, and labor. Unscheduled repairs shall have a 6 hour on-site response time. Tube coverage, detector coverage and battery replacement included.
f. Grid replacement
g. Repair Parts are included, next day delivery by 10:30 am.
h. Software and quality updates to enhance the performance of the equipment as recommended and issued by GE Healthcare
i. Offeror shall provide Technical Support to include unlimited calls for customer and service support. Phone support shall have a 30 minute response time.
j. 97% Uptime Guarantee
k. Normal business hours coverage M-F 8AM – 5PM (CST) excluding Federal Holidays
2. Offeror shall submit a service report, and checklist if applicable, to the Lawton Service Unit
Biomedical Engineering Department within five business days after services rendered.
3. Offeror shall notify the Lawton Indian Hospital Biomedical Engineering Department prior to performing any services.
4. Offeror shall sign in/out at the Security Office upon enter/exiting facility for service.
5. Offeror shall remit and original and two (2) copies of its invoice to:
IHS OKLAHOMA AREA
ATTN: FINANCIAL MANAGEMENT
701 Market Drive
OKLAHOMA CITY, OKLAHOMA 73114
6. Invoice shall include: Amount for services rendered, address where payment is to be sent, Invoice Number, Purchase Order Number, and the date when services where rendered.
7. Acceptable Quality Levels (AQL) & Performance Surveillance: Non-conformance is not acceptable and may result in termination of the contract.
Performance Objectives Acceptable Quality Level
Performance Measure
Surveillance
OEM Planned Maintenance to OEM Standard
Not more than one (1) instance per performance period
Annually Nuvolo
Availability and Response for customer service concerns
Not more than one (1) instance per performance period
30 minutes on phone response and 6 hour on-site response
Nuvolo
Timely submittal of service report
Not more than one (1) instance per performance period
Annually and upon repair within 5 business days to the Biomedical Engineering Department
Nuvolo
Notification to Bio- Medical department
Not more than one (1) instance per performance period
Notify Biomedical Engineering department that FSE is on site and preparing to perform maintenance
Security log
Timely Submittal of Invoices
Not more than one (1) instance per performance period
Quarterly and upon request
UFMS reports
Up time Guarantee Not more than one (1) instance per performance period
100-(base time-down time)/100)
Equation will be implemented and performed upon equipment failure
File details come from the government source that posted it. Updated .