Sources Sought CTIM.docx

NOTICE TYPE: Sources Sought CENTER OFFICE: Defense Human Resource Agency, Defense Service Support Center, Defense Travel Management Office REQUIREMENT: Travel Data Repository / Commercial Travel Information Management (CTIM)

1. The Defense Human Resources Activity is issuing this Sources Sought Notice as a means of conducting market research to identify parties having an interest in, and the resources for, providing services in accordance with the draft Performance Work Statement (PWS).

The Government is specifically performing Market Research to see if there are potential vendors who can provide the following:

The Defense Travel Management Office (DTMO) requires database and infrastructure contractor support for the DTMO’s travel data repository (referred to as the Commercial Travel Information Management (CTIM)). The CTIM enables the DTMO to manage and measure the performance of the Department of Defense (DoD) Travel Enterprise. CTIM also supports DTMO applications and is a data source for partner systems and other stakeholders.

The consolidation of travel data, and its availability to drive decision making and manage programs, continues to be a foundational element in pursuit of DTMO’s strategic initiatives concerning the Defense Travel Enterprise. The CTIM consolidates travel data from commercial travel contracts, DoD and other Federal Government sources, and other sources as needed. This repository enables the discovery of data patterns, allows for the development of meaningful metrics, fosters issue resolution, facilitates data-driven decision making, and allowances setting. The CTIM also enables the DTMO to fulfill legislative mandates, such as Sec. 631 of the 2012 National Defense Authorization Act (NDAA) requiring DoD to create and maintain a DoD travel compliance program.

The majority of DTMO’s data sources within the repository are from vendors contracted to support the DTMO. These contracts are periodically awarded to new vendors with modified or new data requirements, requiring database administrator support to properly incorporate the new or modified data elements. New data sources, enhancements, or technical solutions that complement or improve the existing scope of data are also periodically identified. These may require contractor support in analysis and integration into CTIM.

The DTMO implemented a Business Intelligence (BI) solution to provide a means to view and interpret repository data and allow for the efficient management and improvement of travel programs. Ultimately, the BI tool will provide self-service reports, dashboards, and additional analytical functions to support data-driven decision making for the DTMO and eventually across the DoD.

This requirement is currently being performed by Crisis24 INC. under contract H9821020C0011, and was awarded as a sole source requirement. This requirement is intended to also be a sole source, and we are currently looking for sources that are capable of performing the complete requirement.

2. This notice shall not be construed as a formal solicitation or an obligation on the part of the Government to acquire any products or services. In addition, it does not guarantee that a subsequent solicitation will be issued. Submission of any information in response to this Sources Sought notice is voluntary and will assist in selecting the appropriate solicitation type/method. Costs associated with any submission shall not be reimbursed by the Government. THE GOVERNMENT IS NOT SEEKING PROPOSALS AND WILL NOT ACCEPT UNSOLICITED PROPOSALS.

3. The proposed NAICS for this effort is 518210, Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (size standard $40M). Comments on this NAICS and suggestions for alternative codes must include supporting rationale.

4. Interested parties must be registered in the System for Award Management (SAM). A business must be a current participant and certified by SBA if responding as an 8(a) firm and HUBZONE small businesses must be certified by SBA by the time of proposal. A Service-Disabled Veteran-Owned Small Business (SDVOSB) must represent to the contracting officer that is it certified as such at the time of offer submission. Women-owned small business (WOSB) and Economically Disadvantaged WOSB (EDWOSB) should indicate if their certification is a self-certification or if they are formally certified by SBA (or will be by time of any proposal).

5. Interested parties are requested to submit an unclassified capability statement, limited to 04 pages, that includes:

a) Company name, mailing address, e-mail address, telephone numbers, website address (if available), and the name, telephone number, and e-mail address of a point of contact having the authority and knowledge to clarify responses with Government representatives. Include Unique Entity Identifier from the System for Award Management (UEI (SAM)), CAGE Code and company structure (Corporation, LLC, partnership, joint venture, etc.).

b) Type of business, including small business socio-economic category if applicable (e.g. Other than Small, 8(a) s, HUBZone, Non Profit)

c) Small businesses shall specify if any kind of teaming arrangement will be involved and “other than small” businesses shall address subcontracting opportunities that exist.

d) If applicable, GSA contract number, schedule, Multiple Award IDIQ contract number (e.g. OASIS, NITAAC).

e) Indicate if you are interested as a Prime contractor or subcontractor.

f) Describe any teaming or subcontracting that you may use to fulfill a requirement such as this.

g) Describe your organization's breadth of expertise/competency to respond to the draft PWS. Critical functions to be provided include:

· Experience with Global Distribution Systems (GDS)

· Information Technology and Security related to DoD STIGs

· DoD and industry travel processes, operations and strategies

· Global Distribution Systems strategies and processes (processing ETLs and APIs)

· Commercial travel office operations and implementations

· Government travel suppliers and government travel policy (e.g., Joint Federal Travel Regulations, Volume I; Joint Travel Regulations, Volume II)

· Successful performance depends on data quality – timely, accurate and reliable information relating to the data, in a manner that is accessible by the Government Accessible data is that which DTMO can readily locate and rely upon

· In addition to ensuring data integrity, data must be structured correctly so it is useful to DTMO

· System Security Plan in accordance with NIST SP 800-17.

h) Please provide relevant capability/experience in the following areas (2-4 sentences each question is sufficient):

1. Experience/capabilities working with Global Distribution Systems, government travel suppliers (e.g., air, ground (train, car, bus), hotel, travel card) and government travel policy (e.g., Joint Travel Regulation)?

2. Do you have a tool to pull current DoD Passenger Name Records (PNRs) from the appropriate Global Distribution System (GDS) used by DoD contracted Travel Management Companies (TMCs), and then be able to place them in a database?

3. Do you have GDS access to facilitate data ingestion from a GDS?

4. Where would your software solution (described in question 2) reside (the current DoD DTMO Passport database (aka ‘CTIM’) location resides in the DMDC Oracle Cloud Infrastructure (OCI) environment)?

5. Experience/capabilities in documenting databases?

6. Experience/capabilities in managing the ingestion of data from multiple sources?

7. Experience/capabilities in managing data tables, data ingestion (to include ETL), file processing, and providing access for applications to use the data?

8. Experience/capabilities to apply data quality checks or techniques to ensure quality data?

9. Experience/capabilities in supporting an existing data infrastructure and data sources, and the ability to integrate, implement, and maintain new data as needed?

10. Experience/capabilities in supporting data/web applications?

i) Industry feedback is requested on the PWS for this requirement. Please list any challenges or potential performance roadblocks related to fulfilling the PWS requirements and any suggestions for improving the PWS language.

j) Provide the following information on two (2) similar projects in an environment of similar scale completed within the last five (5) years for which the responder was a prime or Sub-Contractor.

1. The name and value of each project;

2. The name, address, telephone and email address for point of contact;

3. A description of each project, including challenges and successes; and

4. Your company's role and services provided for each project.

6. All interested and capable contractors are encouraged to respond. Respondents will not be notified of the results of the sources sought evaluation. The results of this sources sought notice will assist the Contracting Officer in determining whether an 8(a), Service-Disabled Veteran-Owned Small Businesses (SDVOSB), Certified HUBZone Small Business, Woman-Owned Small Businesses (WOSB), Small Business set-aside, or full and open competition is an acceptable strategy for this procurement. Responses to this synopsis may be used to aid in establishing realistic, achievable small business participation goals.

7. Responders are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this Sources Sought; all costs associated with responding will be solely at the interested party’s expense. All information received in response to this submission that is clearly marked Proprietary will be handled accordingly. Acknowledgement of receipt of responses will not be made and submissions to this Sources Sought will not be returned.

8. The information provided in this Sources Sought is subject to change and is not binding on the Government.

9. The Government requests that all responses be returned by the date listed in SAM. All responses shall be submitted electronically to the DHRA Enterprise Acquisition Division point of contacts listed in SAM.

10. Interested vendors may additionally contact the DHRA, office of Small Business Programs, Point of Contact: Ms. Tammy Proffitt, tammy.j.proffitt2.civ@mail.mil