SOO-Learning-Systems Draft.pdf

STATEMENT OF OBJECTIVES (SOO)

Transportation Security Administration (TSA) Enterprise Learning Management System (LMS) of Record with a Learning Experience Platform (LXP)

1. Problem Statement & Program Purpose

1.1 Problem Statement

TSA has an opportunity to improve training delivery by strengthening training consistency and expanding flexible pathways that recognize prior experience. A more unified digital learning approach could also help balance compliance with reporting requirements with accessible, engaging microlearning for a globally dispersed, multigenerational workforce.

1.2 Program Purpose

The purpose of this program is to acquire and deploy an integrated, vendor-neutral digital learning ecosystem combining an authoritative Enterprise Learning Management System (LMS) of record with a modern Learning Experience Platform (LXP). This dual capability will modernize TSA's training infrastructure, reduce time-to-operational readiness for frontline security personnel, improve regulatory audit-readiness, and ensure consistent, accessible training delivery nationwide.

2. Background & Legislative Framework

2.1 Statutory, Legislative & Policy Framework

TSA operates under federal mandates and Department of Homeland Security (DHS) directives that require formal tracking, strict accessibility compliance, and standardized training administration:

• Aviation and Transportation Security Act (ATSA) of 2001 (49 U.S.C. § 44935)

• DHS Directive 258-05 (Employee Learning and Development): This directive mandates that all DHS e-learning courseware—including training utilized by TSA—must comply with Section 508 of the Rehabilitation Act to ensure full accessibility for individuals with disabilities. Furthermore, this directive requires that all departmental e-learning courseware be compatible https://www.tsa.gov/sites/default/files/aviation_and_transportation_security_act_atsa_public_law_107_1771.pdf https://www.tsa.gov/sites/default/files/aviation_and_transportation_security_act_atsa_public_law_107_1771.pdf https://www.dhs.gov/sites/default/files/publications/mgmt/human-resources/mgmt-dir_258-05-employee-learning-development_rev-00.pdf with an LMS and conform strictly to interoperability standards, including the Sharable Content Object Reference Model (SCORM) and Aviation Industry Computer-Based Technology Committee (AICC) standards.

• DHS Sensitive Systems Policy Directive 4300A (IT Security Program Directive): This directive specifies that DHS components must maintain role-based IT and security training records—covering both compliant and non-compliant users—directly within the Component’s designated Learning Management System. These records must adhere to federal and departmental retention mandates established by the Office of the Chief Human Capital Officer (OCHCO) and the National Archives and Records Administration (NARA).

2.2 Operational Context

TSA’s operational readiness depends directly on the speed, accessibility, and consistency of its training delivery. TSA requires a secure integrated platform with open architecture that is user friendly allows ease of reporting, shortens system update cycles for emerging security directives, supports governed content reuse, and delivers transparent, audit-ready compliance reporting.

3. Scope and Mission As an operating component of DHS, TSA is responsible for securing the nation’s transportation systems to ensure freedom of movement for people and commerce.

To fulfill this mission, TSA requires an integrated, vendor-neutral digital learning ecosystem consisting of LMS/LXP. The capability must support TSA’s entire operational footprint both inside the Continental United States (CONUS)and also, including personnel Outside the Continental United States (OCONUS). The integrated LMS/LXP capability needs to support instructor-led, virtual instructor-led, web-based, blended, mobile, field -based, modular, and microlearning delivery.

The solution must support all TSA-authorized learning and compliance activities.

4. Period and Place of Performance

4.1 Period of Performance and Place of Performance

TSA anticipates a five-year (one-year base period and four one-year option periods) period of performance.

Work may occur at contractor facilities, Government-approved cloud environments, TSA Headquarters, TSA field locations and airports, training centers, and authorized remote locations.

https://www.dhs.gov/sites/default/files/publications/Sensitive%20Systems%20Policy%20Directive%204300A.pdf https://www.dhs.gov/sites/default/files/publications/Sensitive%20Systems%20Policy%20Directive%204300A.pdf

4.2 Place of Performance

Work may be performed at contractor facilities, Government-approved cloud hosting environments, TSA Headquarters located in Springfield, VA, TSA field locations/airports, training centers, and authorized remote work locations.

5. Performance Objectives Offerors shall demonstrate how their proposed solutions will achieve the following core objectives:

Objective 1: Official LMS of Record and Compliance Reporting

Maintain complete, accurate, secure, traceable, and auditable records of training assignments, participation, completion, assessments, certifications, qualifications, equivalencies, and compliance status.

The capability should support legal and policy records-retention requirements and provide visibility into both compliant and non-compliant populations.

Objective 2: Modern, Learner-Centric LXP Integration

Provide an accessible, intuitive, super-intelligence-enabled and engaging learner experience supporting learning discovery, centralized curation, recommendations, personalized pathways, gamification, surveys and flexible learning delivery across TSA workforce populations and operating environments.

Objective 3: Adaptive, Modular, and Test-Out Assessment Pathways

Support appropriately controlled assessments for modular learning, diagnosis, adaptive learning, prior knowledge or demonstrated proficiency, and test-out or equivalency (when TSA authorizes).

Objective 4: Open Rapid Content Creation, Curation, and Deployment

Enable authorized personnel to develop, review, approve, curate, reuse, modify, publish, and retire learning content efficiently while maintaining appropriate governance, accessibility, version control, approval authority, and traceability.

Objective 5: Standardized Enterprise Training Delivery

Support standardized enterprise training administration and delivery while permitting unique configuration for different TSA organizations, occupational groups, missions, locations, and learner populations.

Objective 6: Enterprise Analytics, Dashboards, and Visibility

Provide configurable reports, dashboards, alerts, analytics, and data-export capabilities supporting compliance management, workforce readiness, operational management, program evaluation, and executive decision-making.

Objective 7: Secure Interoperability, Open Standards, and Portability

Support secure integration using documented interfaces and recognized interoperability standards while minimizing technical and contractual vendor lock-

in. The system must support user and administrator configuration according to the Principle of Least Privilege (PoLP), only granting the minimum level of access, permissions, or resources needed to perform responsibilities, and no more.

The Government must retain sole ownership and control of Government data and content and must be capable of exporting records, data, metadata, content, and other Government-owned information in nonproprietary formats that are compatible with TSA-approved hardware and software.

Objective 8: Operational Continuity, Historical Record Import and Export Capability

Maintain continuity of TSA learning, compliance, qualification, certification, and workforce-readiness operations during implementation, migration, system outages, and transition between systems. The solution must support the accurate, secure, traceable, and auditable import, validation, reconciliation, retention, and retrieval of historical training records, including training assignments, completions, assessments, certifications, qualifications, equivalencies, waivers, and associated metadata and audit trails.

The capability should minimize disruption to learners, supervisors, administrators, and mission operations; preserve the integrity and usability of migrated Government records; identify and resolve migration exceptions; and support contingency procedures for maintaining essential training and compliance activities during planned or unplanned service interruptions.

6. Operating Constraints

• Open Architecture: The system requires vendor-neutral solutions and open standards to prevent lock-in; the Government retains full ownership of all data, meta data, and content.

• Security & Compliance: The system must meet applicable federal, DHS, and TSA privacy regulations, cybersecurity, records management, and operational requirements; 49 CFR Part 1520 (SSI protection), Section 889 of the NDAA (SCRM), and hold FedRAMP Moderate (or higher) cloud authorization. The system must support Government identity integration, role-based access control, and single sign-on.

• Super Intelligence Governance: Any SI capability requires explicit TSA authorization, human oversight, and explainable models. Government data cannot be used in public or in unapproved commercial models.

• Accessibility & Performance: All interfaces must fully comply with Section 508 Web Content Accessibility Guidelines and operate reliably across geographically dispersed domestic and international locations, including operating environments with low-bandwidth or high network latency.

• Transparent Lifecycle Pricing and Exit Support: Offerors shall provide transparent pricing models covering initial configuration, proof of concept execution, enterprise licensing, tiered user bands, cloud consumption/egress, Helpdesk support, and transition/exit assistance. Offerors must guarantee data export capabilities in non-proprietary formats upon contract conclusion.

These exports must be importable to other open architecture systems.

6. Operating Constraints