Solicitatoin 19J01025R0002.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR15112326

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19J01025R0002

6. SOLICITATION ISSUE DATE

April 16, 2025

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME:

Haitham AlZuhlof

AmmanRFQQuestions@state.gov

b. TELEPHONE NUMBER (No collect calls)

+ 962 6 5906025

8. OFFER DUE DATE/ LOCAL

TIME

14:00, May 18, 2025

9. ISSUED BY CODE 19J010 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: ____ % FOR:

General Services Office (GSO) SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

American Embassy – Amman, Jordan

Email: AmmanRFQ@state.gov

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

Tel: + 962 6 5906025 - Fax: + 962 6 5907957 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 19J010 16. ADMINISTERED BY CODE

General Services Office (GSO)

American Embassy – Amman, Jordan

See item 9

17a. CONTRACTOR/

OFFERER

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

Financial Management Office (FMO)

American Embassy - Amman – Jordan

E-mail: AmmanBilling@state.gov

CODE 19J010

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Mobile Telephone Services See Continuation Pages for

Details.

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ONE (1) COPY

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET

FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT

TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED ____________.

YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR

CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

Wael B. Mekhimar

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212 mailto:AmmanRFQQuestions@state.gov mailto:AmmanRFQ@state.gov mailto:AmmanBilling@state.gov

TABLE OF CONTENTS

SECTION 1 - THE SCHEDULE

• SF 1449 cover sheet

• Continuation To SF-1449, RFP Number 19J01025R0002, Prices, Block 23

• Continuation To SF-1449, RFP Number 19J01025R0002, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachment 1 CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-

SCRM) SOFTWARE PRODUCER ATTESTATION FORM

SECTION 2 - CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 - EVALUATION

• Evaluation

• Addendum to Evaluation - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

• Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFP NUMBER 19J01025R0002

PRICES, BLOCK 23

I. SCOPE OF CONTRACT

The American Embassy in Amman, Jordan requests proposals from qualified mobile and wireless data providers for the provision of Cellular voice/data services (CVS) and

Cellular/Mobile Plans (CMP) to be used by various Embassy staff and agencies. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for

Standard Monthly Services that have been satisfactorily performed.

Temporary Additional Services are defined as a short subscription of SIM cards. These services shall support special events at the Post. The Contractor shall provide Temporary

Additional Services in addition to the Standard Monthly Services specified in this contract.

The Contracting Officer shall order Temporary Additional Services on an as-needed basis.

This work shall not be subcontracted. The Contracting Officer may require the Contractor to provide Temporary Additional Services with 12-hours advance notice.

The Contractor shall include in its next regular invoice details of the Temporary Additional

Services and, if applicable, the materials provided and requested under Temporary Additional

Services. The Contractor shall also include a copy of the Contracting Officer’s written confirmation for the Temporary Additional Services.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with four one-year options to renew.

III. PRICING

Any proposal that is deemed incomplete will be considered technically unacceptable. Pricing is to be provided on the below price schedule and must be answered in its entirety.

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF

2010 NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS

SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE

TAX OF 2% PERSUANT TO 26 U.S.C. 5000C.

Monthly Subscription Plan- Base Year CLIN 0001 Standard Monthly Services - Base Year of Service - Estimated Quantities (The Base Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to point 1.9.1)

60 Each

Group Two – Smart 4G Data and voice bundle "local cellphone packages". (refer to

1200 Each

Group Three – Smart 5G Data and voice bundle "local cellphone packages". (refer to

100 Each

Group Four – Broadband 200 GB.

(refer to point 1.9.1)

Group Five – Broadband 400 GB.

(refer to point 1.9.1)

Each

Group Six – Broadband 500 GB.

(refer to point 1.9.1)

Group Seven – Broadband 1000

GB. (refer to point 1.9.1)

Total price in Jordanian Dinar (JOD) for all Services covering (SUB CLIN 1 through 7)**

8 Overage Charges for Local Calls, SMS and Data after consuming the bundle

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

8A. To same local network 7000 Per minute 12

8B. To other local networks 4200 Per minute 12

8C. To local landline 1400 Per minute 12

8D. SMS to all networks 4200 Per SMS 12

8E Data for Group 2 120 GB Per GB 12

8F. Data for Group 3 120 GB Per GB 12

Total price in Jordanian Dinar (JOD) for Overage Charges SUB CLINs 8A through 8F **

9 International calls and SMS from Jordan, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

9A.

Calls to Washington, DC, and other locations in the U.S.A.

2800 Per minute

9B.

8B. Calls to Europe– Average rate

9C.

8C. Calls to NEA countries –

Average rate

9D.

8D. Calls to other locations in the world - Average Rate 400 Per minute

9E.

8E. SMS to all locations in the world outside of Jordan 2800 Per SMS

Total price in Jordanian Dinar (JOD) for International Calls and SMS from Jordan SUB CLINS

9A through 9E **

10 International Roaming for calls and SMS, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

10A. Incoming calls within the U.S.A. 1400 Per minute 12

10B. Outgoing calls within the U.S.A. 1400 Per minute 12

10C.

Incoming calls within Europe –

10D.

Outgoing calls within Europe –

10E.

Incoming calls within NEA countries – Average rate

10F.

Outgoing calls within NEA

10G.

Incoming calls in other locations in the world – Average rate 200 Per minute

10H.

Outgoing calls in other locations

10I. Outgoing SMS within the U.S.A. 2800 Per SMS 12

10J.

Outgoing SMS within Europe –

3000 Per SMS

10K.

Outgoing SMS within NEA

10L.

Outgoing SMS in other locations

200 Per SMS

10M. Roaming data within the U.S.A. 40 Per GB 12

10N.

Roaming data within Europe –

40 Per GB

10O.

Roaming data within NEA

10P.

Roaming data in other locations

Total price in Jordanian Dinar (JOD) for International Roaming SUB CLINs 10A through 10P

11. SIM/eSIM, Private number and static IP, refer to point 1.

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

11A. Private number service (CLIR) 50 Each 12

11B. Calls notification service (CLI) 50 Each 12

11C. SIM\eSIM replacements 500 Each 12

11D. Static IP for data only SIM cards 10 Each 12

Total price in Jordanian Dinar (JOD) for SIM/eSIM, Private Number and Static IP SUB CLINs

11A through 11D **

12. International Roaming Add-On. Refer to point 1.9.2.

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

12A.

Week-Long International

Roaming Add-On.

50 Each

12B.

Two Weeks-Long International

12C.

Month-Long International

Total price in Jordanian Dinar (JOD) for International Roaming Add-On SUB CLINs 12A through 12C

CLIN 0002 Temporary Additional Services - Base Year of Service - Estimated Quantities per month.

SUB

CLIN

Description

*Estimated

Monthly

Quantity

Unit

Unit

Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to

20 Each and voice bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to

10 Each

Group Six - Broadband – 1000

GB. (refer to point 1.9.1)

Total price in Jordanian Dinar (JOD) for Temporary Additional Services SUB CLINs 1 through

5 **

Total Price for Base Year Services CLIN 0001 and CLIN 0002 in Jordanian Dinar (JOD)**

Monthly Subscription Plan - First Option Year CLIN 1001 Standard Monthly Services – First Option Year of Service - Estimated Quantities (The First Option Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to

1300 Each and voice bundle "local cellphone packages". (refer to

120 Each

(refer to point 1.9.1)

(refer to point 1.9.1)

GB. (refer to point 1.9.1)

Total price in Jordanian Dinar (JOD) for all Services covering (SUB CLIN 1 through 7) **

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

8A. To same local network 7000 Per minute 12

8B. To other local networks 4200 Per minute 12

8C. To local landline 1400 Per minute 12

8D. SMS to all networks 4200 Per SMS 12

8E Data for Group 2 120 GB Per GB 12

8F. Data for Group 3 120 GB Per GB 12

Total price in Jordanian Dinar (JOD) for Overage Charges SUB CLIN 8A through 8F **

9 International calls and SMS from Jordan, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

9A.

Calls to Washington, DC, and

Total price in Jordanian Dinar (JOD) for International Calls and SMS from Jordan SUBCLIN 9A through 9E **

10 International Roaming for calls and SMS, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

10A. Incoming calls within the U.S.A. 1400 Per minute 12

10B. Outgoing calls within the U.S.A. 1400 Per minute 12

10C.

Incoming calls within Europe –

Outgoing SMS within Europe –

Roaming data within Europe –

Total price in Jordanian Dinar (JOD) for International Roaming SUB CLIN 10A through 10P **

11. SIM/eSIM, Private number and static IP, refer to point 1.

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

11A. Private number service (CLIR) 50 Each 12

11B. Calls notification service (CLI) 50 Each 12

11C. SIM\eSIM replacements 500 Each 12

11D. Static IP for data only SIM cards 10 Each 12

Total price in Jordanian Dinar (JOD) for SIM/eSIM, Private Number and Static IP SUB CLIN

11A through 11D **

12. International Roaming Add-On. Refer to point 1.9.2.

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Total price in Jordanian Dinar (JOD) for International Roaming Add-On SUB CLIN 12A

CLIN 1002 Temporary Additional Services – First Option Year of Service - Estimated Quantities per month.

CLIN

Description

*Estimated

Monthly

Quantity

Unit

Unit

Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to

GB. (refer to point 1.9.1)

Total price in Jordanian Dinar (JOD) for Temporary Additional Services SUB CLIN 1 through 5

Total Price for First Option Year Services CLINS 1001 and 1002 in Jordanian Dinar

(JOD)**

Monthly Subscription Plan- Second Option Year CLIN 2001 Standard Monthly Services - Second Option Year of Service - Estimated Quantities (The Second Option Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to

1400 Each and voice bundle "local cellphone packages". (refer to

140 Each

(refer to point 1.9.1)

(refer to point 1.9.1)

GB. (refer to point 1.9.1)

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

8A. To same local network 7000 Per minute 12

8B. To other local networks 4200 Per minute 12

8C. To local landline 1400 Per minute 12

8D. SMS to all networks 4200 Per SMS 12

8E Data for Group 2 120 GB Per GB 12

8F. Data for Group 3 120 GB Per GB 12

Total price in Jordanian Dinar (JOD) for Overage Charges SUB CLIN 8A through 8F **

9 International calls and SMS from Jordan, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

9A.

Calls to Washington, DC, and

Total price in Jordanian Dinar (JOD) for International Calls and SMS from Jordan SUB CLIN

10 International Roaming for calls and SMS, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

10A. Incoming calls within the U.S.A. 1400 Per minute 12

10B. Outgoing calls within the U.S.A. 1400 Per minute 12

10C.

Incoming calls within Europe –

Outgoing SMS within Europe –

Roaming data within Europe –

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

11A. Private number service (CLIR) 50 Each 12

11B. Calls notification service (CLI) 50 Each 12

11C. SIM\eSIM replacements 500 Each 12

11D. Static IP for data only SIM cards 10 Each 12

Total price in Jordanian Dinar (JOD) for SIM/eSIM, Private Number and Static IP SUB CLIN

11A through 11D **

12. International Roaming Add-On. Refer to point 1.9.2.

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

70 Each

CLIN 2002 Temporary Additional Services – Second Option Year of Service - Estimated Quantities per month.

CLIN

Description

*Estimated

Monthly

Quantity

Unit

Unit

Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to

GB. (refer to point 1.9.1)

Total Price for Second Option Year Services CLINS 2001 and 2002 in Jordanian Dinar

Monthly Subscription Plan- Third Year CLIN 3001 Standard Monthly Services – Third Option Year of Service - Estimated Quantities (The Third Option Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to

1500 Each and voice bundle "local cellphone packages". (refer to

160 Each

(refer to point 1.9.1)

(refer to point 1.9.1)

GB. (refer to point 1.9.1)

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

8A. To same local network 7000 Per minute 12

8B. To other local networks 4200 Per minute 12

8C. To local landline 1400 Per minute 12

8D. SMS to all networks 4200 Per SMS 12

8E Data for Group 2 120 GB Per GB 12

8F. Data for Group 3 120 GB Per GB 12

Total price in Jordanian Dinar (JOD) for Overage Charges SUB CLIN 8A through 8F **

9 International calls and SMS from Jordan, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

9A.

Calls to Washington, DC, and

10 International Roaming for calls and SMS, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

10A. Incoming calls within the U.S.A. 1400 Per minute 12

10B. Outgoing calls within the U.S.A. 1400 Per minute 12

10C.

Incoming calls within Europe –

Outgoing SMS within Europe –

Roaming data within Europe –

Sub-

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

11A. Private number service (CLIR) 50 Each 12

11B. Calls notification service (CLI) 50 Each 12

11C. SIM\eSIM replacements 500 Each 12

11D. Static IP for data only SIM cards 10 Each 12

Total price in Jordanian Dinar (JOD) for SIM/eSIM, Private Number and Static IP SUB CLIN

11A through 11D **

12. International Roaming Add-On. Refer to point 1.9.2.

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

85 Each

CLIN 3002 Temporary Additional Services - Third Option Year of Service - Estimated Quantities per month.

CLIN

Description

*Estimated

Monthly

Quantity

Unit

Unit

Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to

GB. (refer to point 1.9.1)

Total Price for Third Option Year Services CLIN 3001 and 3002 in Jordanian Dinar

Monthly Subscription Plan- Fourth Year CLIN 4001 Standard Monthly Services - Fourth Option Year of Service - Estimated Quantities (The Fourth Option Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to

1600 Each and voice bundle "local cellphone packages". (refer to

180 Each

(refer to point 1.9.1)

(refer to point 1.9.1)

GB. (refer to point 1.9.1)

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

8A. To same local network 7000 Per minute 12

8B. To other local networks 4200 Per minute 12

8C. To local landline 1400 Per minute 12

8D. SMS to all networks 4200 Per SMS 12

8E Data for Group 2 120 GB Per GB 12

8F. Data for Group 3 120 GB Per GB 12

Total price in Jordanian Dinar (JOD) for Overage Charges SUB CLIN 8A through 8F **

9 International calls and SMS from Jordan, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

9A.

Calls to Washington, DC, and

10 International Roaming for calls and SMS, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

10A. Incoming calls within the U.S.A. 1400 Per minute 12

10B. Outgoing calls within the U.S.A. 1400 Per minute 12

10C.

Incoming calls within Europe –

Outgoing SMS within Europe –

Roaming data within Europe –

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

11A. Private number service (CLIR) 50 Each 12

11B. Calls notification service (CLI) 50 Each 12

11C. SIM\eSIM replacements 500 Each 12

11D. Static IP for data only SIM cards 10 Each 12

Total price in Jordanian Dinar (JOD) for SIM/eSIM, Private Number and Static IP SUB CLIN

11A through 11D **

12. International Roaming Add-On. Refer to point 1.9.2.

Sub-

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

95 Each

CLIN 4002 Temporary Additional Services - Fourth Option Year of Service - Estimated Quantities per month.

CLIN

Description

*Estimated

Monthly

Quantity

Unit

Unit

Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to

GB. (refer to point 1.9.1)

Total price in Jordanian Dinar (JOD) for Temporary Additional Services**

Total Price for Fourth Option Year Services CLIN 4001 and 4002 in Jordanian Dinar

Monthly Subscription Plan - FAR Clause 52.217-8 OPTION TO EXTEND SERVICES

(NLT 6-MONTHS)

Price information in the table below is for price evaluation for award purposes only. The proposed price in the table below will not be incorporated in the overall cost of the contract at the time of award.

The Contracting Officer may exercise a FAR clause 52.217-8 extension of services for no more than six-months, if determined to be in the best interest to the Government.

CLIN 5001 Standard Monthly Services – Option to Extend Services 52-217-8 - Estimated Quantities.

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to

1700 Each and voice bundle "local cellphone packages". (refer to

200 Each

(refer to point 1.9.1)

(refer to point 1.9.1)

GB. (refer to point 1.9.1)

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

8A. To same local network 7000 Per minute 6

8B. To other local networks 4200 Per minute 6

8C. To local landline 1400 Per minute 6

8D. SMS to all networks 4200 Per SMS 6

8E Data for Group 2 120 GB Per GB 6

8F. Data for Group 3 120 GB Per GB 6

Total price in Jordanian Dinar (JOD) for Overage Charges SUB CLIN 8A through 8F **

9 International calls and SMS from Jordan, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

9A.

Calls to Washington, DC, and

10 International Roaming for calls and SMS, refer to point 22 for list of countries to include

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month

Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18).

Total Price

(JOD)

10A. Incoming calls within the U.S.A. 1400 Per minute 6

10B. Outgoing calls within the U.S.A. 1400 Per minute 6

10C.

Incoming calls within Europe –

10I. Outgoing SMS within the U.S.A. 2800 Per SMS 6

Outgoing SMS within Europe –

10M. Roaming data within the U.S.A. 40 Per GB 6

Roaming data within Europe –

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

11A. Private number service (CLIR) 50 Each 6

11B. Calls notification service (CLI) 50 Each 6

11C. SIM\eSIM replacements 500 Each 6

11D. Static IP for data only SIM cards 10 Each 6

Total price in Jordanian Dinar (JOD) for SIM/eSIM, Private Number and Static IP SUB CLIN

11A through 11D **

12. International Roaming Add-On. Refer to point 1.9.2.

SUB

CLIN

Description

* Estimated

Monthly

Quantity

Unit Unit Price

(JOD)

No. of

Month Total Price (JOD)

12A.

Week-Long International

55 Each

CLIN 5002 Temporary Additional Services - Option to Extend Services 52-217-8 - Estimated Quantities per month.

CLIN

Description

*Estimated

Monthly

Quantity

Unit

Unit

Price

(JOD)

No. of

Month Total Price (JOD)

Group One – Basic Bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to and voice bundle "local cellphone packages". (refer to

GB. (refer to point 1.9.1)

Total price in Jordanian Dinar (JOD) for Temporary Additional Services**

Total Price for Option to Extend Services 52-217-8 CLIN 5001 and 5002 in Jordanian

Dinar (JOD)**

If the Contractor provides additional free units beyond the required bundles, these amounts should be listed in the right column labeled "Free monthly units beyond the bundles in

Groups 1, 2, and 3 (see point 18)" of Sections 8, 9, and 10. Each value should represent the free units per line multiplied by the estimated number of applicable lines in Groups 1 through

3.

The lowest price will be determined by combining values from these sections:

• Standard Monthly Services, CLIN 1 through 12:

o 1, 2, 3, 4, 5, 6 and 7: Unit price multiplied by the estimated monthly quantity multiplied by the number of months.

o 8,9, and 10: Unit price multiplied by the difference between the estimated monthly quantity and the free units, then multiplied by the number of months.

o 11 and 12: Unit price multiplied by the estimated monthly quantity multiplied by the number of months.

• Temporary Additional Services o Sub-CLIN 1, 2, 3, 4 and 5: Unit price multiplied by the estimated monthly quantity multiplied by the number of months.

The base year and each option year’s grand total will be totaled to determine the final lowest price.

If a Contractor supplies a discount in certain years of the contract, the Contractor should note that. This reduction will also apply to the lowest price calculation

VALUE ADDED TAX (VAT)

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

During this contract period, the Government shall place orders totaling a minimum of

20,000.00 JOD per year. This reflects the contract minimum for this period of performance.

The amount of all orders shall not exceed 460,000.00 JOD per year. This reflects the contract maximum for this period of performance.

Year Price in Jordanian Dinars

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

Option to Extend Services 52-217-8 Total

GRAND TOTAL FOR BASE + ALL OPTION YEARS

CONTINUATION TO SF-1449

RFP NUMBER 19J01025R0002

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

The U.S. Embassy is a vibrant, diverse and growing community with approximately 1400 employees, all of whom have cellular and mobile devices for official purposes. The Contractor shall provide complete mobile telephone services for the U.S. Embassy in Amman, Jordan.

Services provided shall include:

• SIM/eSIM Provisioning and Replacement: The Contractor shall provide the US Embassy with a bulk inventory of ready-to-deploy SIM cards and shall be capable of issuing eSIM

QR codes on-demand. The initial issuance of SIM cards or eSIMs shall be provided to the

US Embassy at no cost. Additionally, the Contractor shall provide one (1) free replacement of SIM cards or eSIMs per contract year, at no charge to the US

Embassy.Calls within the country of Jordan

• International Calls

• International Roaming Voice and Data

• Private number service (CLIR): The Contractor shall provide a Line Identification

Restriction (CLIR) service.

• Calls notification service (CLI): The Contractor shall provide a Call Notification Service that alerts the US Embassy Amman users when a call is missed, specifically in cases where the mobile device is powered off or call forwarding is active.

• Static IP for data-only SIM cards: The Contractor shall provide a service that offers a fixed (static) IP address for 4G/5G mobile data routers used by the US Embassy Amman.

This service shall support applications that require a consistent IP address, such as remote server access, secure VPN connections, or hosting a website.

• SMS Messaging

• Voice Mail

• 24-hour Customer Service

• Detailed Billing of Calls and Services Made

• Group Service Packages

• Data Services on select lines as designated by the Contracting Officer’s Representative

(COR)

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and static-free. Network problems shall be remedied immediately, and the Contracting Officer's Representative (COR) must be immediately informed of any problems (outages and network disruptions) and their resolution.

The Contractor must submit a transition plan from the current incumbent, Jordan Mobile

Telephone Services – Zain. To the maximum extent possible, the Contractor shall ensure that current mobile telephone numbers are maintained, this includes assigning cell phone numbers which have the same final seven numbers as the Embassy’s currently used numbers. For example, a cell number of 079 830-1234 would become 0## 830-1234. The Embassy's existing telephone numbers will be shared with the awarded contractor to facilitate a smooth transition and ensure consistency with the current numbering system, to the maximum extent possible.

1.1 CALLS AND DATA SERVICE WITHIN JORDAN

Embassy employees with mobile devices will require reliable coverage. The Contractor shall ensure on a 24-hour basis:

• 100% coverage o Amman

• 95% coverage o Within the area to the west of a line running the length of Jordan from north to south 30 Km east of Mafraq, Zarqa, Ma’an, and Al Mudawwareh o Within a 30 km radius of As Safawi, Al Jafr, Azraq, Al Umari, and Ar Ruwayshid o Within 5 Km to the north and south of the road running east of As Safawi to Ar

Ruwayshid

• 80% coverage o The rest of Jordan

1.2 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with all countries where telephone services are available.

1.3 INTERNATIONAL ROAMING

The Contractor shall provide as extensive international roaming connectivity as possible; use of quality, reliable GSM towers abroad is required. Comprehensive coverage maps including pricing broken down by country, including all roaming fees and any other fees for this service, must be provided. Users using international roaming will either do so while on an active

International Roaming Add-on (refer to section 1.9.2) or by roaming without being on the add-on.

1.4 Private number service

The Contractor shall provide Private Number Service based on a selected SIMs/eSIM and based on a request from the COR.

1.5 SMS MESSAGING

The Contractor shall provide access to around-the-clock SMS messaging.

1.6 VOICE MAIL

The Contractor shall provide Voice Mail services in the English and Arabic Languages. A Voice

Mail Box shall be prepared for each number separately as per standard practice.

1.7 CUSTOMER SERVICE

The Contractor shall provide technical support for setting up voice mail, roaming, SIM/eSIM replacements number changes, lost or stolen telephone reporting, and all other matters concerning the mobile telephone services through the Contractor’s Project Manager.

1.8 CATEGORY OF SERVICES

As a further clarification of the services being requested, the Embassy differentiates between

Official and VIP. This distinction must be clearly understood and is key to the billing of services and the designation of responsibility for payment. Contractors must be able to establish within their billing systems the ability to identify, implement, and respect these billing nuances.

1.8.1 Official services are carried in the name of the Embassy and/or U.S. Government agencies working within the framework of the Embassy. The Embassy (or one of its agencies) is solely responsible for the payment of these services.

1.8.2 VIP services are of limited duration and are needed to support the official visit to Jordan of U.S. government delegations and representatives. VIP services require expedited installation and pro-rated billing to reflect only the timeframes of use. Depending upon the size of the VIP contingent, requested services will be identified when the service is requested.

1.9 GROUPED SERVICE PACKAGES

1.9.1 Within the official billing of services outlined in Section 1.8, the Contractor must provide flexible service plans tailored to different Groups or tier levels as designated by the Embassy.

The Embassy, at its sole discretion, reserves the right to assign lines to specific groups. The

Contractor shall furnish SIM cards compatible with non-smartphones for Group 1, while Groups

2 through 7 shall be provided with both SIM cards and eSIMs compatible with any SIM/eSIM-enabled smartphone or tablet.

Group One (1) Basic: Lines designated by the Embassy as Group One (1) shall not have accessibility to data services. The services included with lines shall include calls within

Jordan, international calls, roaming, SMS messaging and voicemail. The Basic Group

One (1) bundle should include as a minimum embedded into the monthly subscription:

unlimited minutes within the Embassy group, unlimited minutes to the same local network, 500 minutes to other networks, 500 minutes to landlines, unlimited incoming

SMS, and 500 outgoing SMS to all networks. Once these lines consume the bundle subscription, they are subject to per-minute / per-text overage charges as indicated in

CLIN 8 of the pricing chart above. They are also subject to service charges as indicated in CLIN 9 and 10.

Group Two (2) Smart: The services included with these lines shall be the same as Group One, except that this group also includes 30 GB of data per month, this data shall be transmitted over at least a 4G network. Once these lines consume the bundle subscription, they are subject to per-minute / per-text / per-GB overage charges as indicated in CLIN 8 of the pricing chart above. They are also subject to service charges as indicated in CLIN

9 and 10.

Group Three (3) Smart: The services included with these lines shall be the same as Group One, except that this group also includes 60 GB of data per month, this data shall be transmitted over at least a 5G network. Once these lines consume the bundle subscription, they are subject to per-minute / per-text / per-GB overage charges as indicated in CLIN 8 of the pricing chart above. They are also subject to service charges as indicated in CLIN

9 and 10.

Group Four (4) Data Only: This group is for data-only SIMs with 200GB data each per month.

This data shall be transmitted over at least a 4G network while in Jordan and have access to international roaming in other countries, including the United States. Once these lines consume the bundle subscription, they are subject to per-GB overage charges as indicated in CLIN 8 of the pricing chart above. They are also subject to service charges as indicated in CLIN 10.

Group Five (5) Data Only: This group is for data-only SIMs with 400GB data each per month.

to international roaming in other countries, including the United States. Once these lines consume the bundle subscription, they are subject to per-GB overage charges as indicated

Group Six (6) Data Only: This group is for data-only SIMs with 500GB data each per month.

to international roaming in other countries, including the United States. Once these lines consume the bundle subscription, they are subject to per-GB overage charges as indicated

Group Seven (7) Data Only: This group is for data-only SIMs with 1000GB data each per month. This data shall be transmitted over at least a 4G network while in Jordan and have access to international roaming in other countries, including the United States.

Once these lines consume the bundle subscription, they are subject to per-GB overage charges as indicated in CLIN 8 of the pricing chart above. They are also subject to service charges as indicated in CLIN 10.

1.9.2 The Contractor must provide international roaming add-on service bundles, as specified below. These add-on service bundles shall be valid for the countries listed in Point 22, excluding those mentioned in point 22.4.

Week-Long International Roaming Add-On: This service is for users in Group 2 and 3 who will be temporarily located outside of Jordan. This add-on provides 10 GB of data coverage for use in the countries specified in point 22, excluding those mentioned in subpoint 22.4. Additionally, it includes 15 minutes of free calling and 10 SMS messages in each category from 10A through 10I, excluding those mentioned in subpoint 22.4.

Two Weeks-Long International Roaming Add-On: This service is for users in Group 2 and 3 who will be temporarily located outside of Jordan. This add-on provides 20 GB of data coverage for use in the countries specified in point 22, excluding those mentioned in subpoint 22.4. Additionally, it includes 20 minutes of free calling and 20 SMS messages in each category from 10A through 10L, excluding those mentioned in subpoint 22.4.

Month-Long International Roaming Add-On: This service is for users in Group 2 and 3 who will be temporarily located outside of Jordan. This add-on provides 30 GB of data coverage for use in the countries specified in point 22, excluding those mentioned in subpoint 22.4. Additionally, it includes 30 minutes of free calling and 30 SMS messages in each category from 10A through 10L, excluding those mentioned in subpoint 22.4.

2. USAGE NOTIFICATIONS AND SERVICE SUSPENSIONS

There are multiple points at which the Contractor must provide notification to the COR and the user. Notification means an SMS to the COR and the user, and an email to the designated COR, all in English, whenever the following conditions are met:

• For users in Groups 1, 2 and 3, notification when the user has reached 25, 50, and 100

JOD in charges in voice services above their monthly bundle subscription.

• For users in Groups 2 through 7, notification when the user has reached 50%, 100%, and every 5% thereafter of the data in their bundle subscription.

• For users using the International Roaming Add-on, notification when the user has used

50%, 100%, and every 5% thereafter of the data in their bundle. In addition, notification when the user has reached 25, 50, and 100 JOD in charges above the add-on charge.

At no time shall the provider deactivate any services until notified by the COR through verbal or e-mail correspondence. On the first day of the following month, any services that were deactivated with COR approval shall be automatically reinstated.

3. INVOICING

(a) The Contractor shall submit monthly invoices in Microsoft Excel format and PDF to the

COR at the addresses shown in paragraph d below. A proper invoice with a unique customer/client number for each phone line must include the following information:

- Contractor's name Invoice Date

- Contract Number and task order number

- A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

- The Contractor shall provide a monthly breakdown of calls made by individual numbers. The breakdown shall clearly show:

• Called Number

• Time and Date of the Call

• Duration of the Call

• Cost of the call

• Whether the call was completed from within the Jordan network or while roaming

- Prompt payment discount, if any

- Name, title, phone number, and address of person to contact in case of defective invoice

- List showing how much data was used for each line during the billing cycle

(b) If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within seven (7) calendar days. The Contractor must then submit a proper invoice within (3) calendar days.

(c) The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

(d) The Contractor shall send all invoices to the following addresses:

Email: Ammanbilling@state.gov

Email: ammancommsbilling@state.gov

(e) Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice.

(f) The Embassy will provide annual proof of a direct exemption of Value Added Tax

(VAT), according to host country VAT laws.

(g) Billing: Invoices for services provided during a billing cycle shall be prepared regularly and routinely and shall be made available to the Embassy within a fixed time period (as specified by the Contractor, but not to exceed 10 days) following the close of the billing cycle. The Embassy shall have 30 days from receipt of the invoices to process and pay the bills. Invoices that are being disputed or questioned by the Embassy are exempt from the payment window. Delays on the part of the Contractor in delivering invoices shall mailto:Ammanbilling@state.gov mailto:ammancommsbilling@state.gov not incur late charges and shall not result in interruption or disruption of services. If so requested by the Embassy, the Contractor shall extend a minimum 30-day payment grace period to the Embassy.

(h) On a quarterly basis, the contractor shall submit an average monthly usage report to the

COR for all the requested services/items under this contract.

4. KEY PERSONNEL

4.1 The Project Manager must be able to converse in English and Arabic. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION: NAME:

Project Manager

4.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment.

The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

4.3 After the first 90 days of performance, the Contractor may substitute a key person if the

Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

4.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution and a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting

Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

5. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable local laws.

6. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY

6.1 The Government intends to use Government Owned Equipment and Accessories, including mobile devices. The Contractor shall provide a fully functional SIM card and/or eSIM, telephone number, and appropriate security codes for all existing Government cellphones.

7. ADDITION OF NEW LINES

The Contractor will provide a fully functional SIM card and/or eSIM, telephone number, and appropriate security codes to the COR within 24 hours after receiving a delivery order under the contract.

8. NON-OFFICIAL LINES

This Contract is valid only for official Government needs. No resources which would have been used to service this contract shall be used for any other services which would have been provided to Embassy personnel in their personal capacities, with one exception: Contractor representatives coming to the Embassy as described in point 14.

9. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

10. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may, pursuant to FAR clause 52.212-4 – Contract Terms and Conditions – Commercial Items, paragraph (c), Changes, request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the

Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

a. The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

b. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

c. The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

d. Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

11. SPECIAL SHORT-TERM PROMOTION

For the entire contract duration, the Contractor will offer the Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by Embassy staff.

The Embassy, at its own discretion, will have the option to take or reject the opportunity. Any voice and data rates reduction due a short-term promotion will be applied to this contract.

12. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within seven (7) calendar days.

12.1 Start of or Change to Service

• Official service requests for new service or service modifications will be initiated by the

COR as Task Orders. The Embassy will not be liable for official activities that are provided by the Contractor without benefit of a documented Task Order.

• VIP service requests will be initiated by the COR as Task Orders, but may be initially passed to the Contractor as a telephone call with a follow-up email (within 24 hours) due to the short turnaround timeframe frequently associated with VIP service requests. In such cases, the Embassy will honor the email from the COR and any resulting charges incurred.

12.2 Installation

Contractors should identify an installation timeframe for each type of communication service covered under contract. A ninety-five percent (95%) on-time rate is required; failure to meet the specified installation timeframe in five percent (5%) or more of product or service installations shall be grounds for termination of contract (or that aspect of an overall contract, at the discretion of the Embassy).

13. TRAINING

The Contractor shall provide, at…