Solicitation Wheelchair Services 06-23-2026.pdf

Combined Synopsis/Solicitation Notice

*= Required Field Combined Synopsis/Solicitation Notice

SUBJECT* Non-Emergent Wheelchair Transportation Services

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE* 77056-5643

SOLICITATION NUMBER* 36C25626R0073

RESPONSE DATE/TIME/ZONE 07-29-2026 13:00 CENTRAL TIME, CHICAGO,

USA

ARCHIVE 10 DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS N

SET-ASIDE SDVOSBC

PRODUCT SERVICE CODE* V212

NAICS CODE* 485991

CONTRACTING OFFICE ADDRESS Department of Veterans Affairs

Network Contracting Office 16

5075 Westheimer Road, Suite 750

Houston TX 77056-5643

POINT OF CONTACT* Oney Kelly

Oney.kelly@va.gov

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C25626R0073 06-23-2026

Oney Kelly/ Contract Specialist (713) 794-7141 07-29-2026

13:00 CDT

36C256

Department of Veterans Affairs

Network Contracting Office 16

5075 Westheimer Road, Suite 750

Houston TX 77056-5643

X 100

X

485991

$19 Million

Net 30

N/A

X

36C580

Department of Veterans Affairs

Michael E. DeBakey VA Medical Center

Receiving Warehouse Building 100

2002 Holcombe BLVD

Houston TX 77030-4298

36C256

Department of Veterans Affairs

Network Contracting Office 16

FSC e-Invoice Payment http://www.fsc.va.gov/fsc/einvoice.asp

Invoice Setup Information 1-877-489-6135

Invoice must be submitted electronically

See CONTINUATION Page

Contractor to provide Non-emergent Wheelchair

Transportation Services 24/7 including holidays IAW PWS.

All documentation is due by referenced date and time specified in block 8.

All questions must be submitted by 07/08/2026 @ 1300 cst. pm via email to Oney.kelly@va.gov

Offerors are required to sign and return SF 1449 solicitation and all subsequent amendments.

No questions shall be answered via telephone calls.

See CONTINUATION Page x X x 1

Ashley Haslauer

Contracting Officer

36C25626R0073

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 IT CONTRACT SECURITY

B.4 PRICE/COST SCHEDULE

ITEM INFORMATION

B.5 DELIVERY SCHEDULE

SECTION C - CONTRACT CLAUSES

C.1 52.202-1 DEFINITIONS (JUN 2020)

C.2 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

C.3 52.215-2 AUDIT AND RECORDS—NEGOTIATION (JUN 2020)

C.4 52.216-18 ORDERING (AUG 2020)

C.5 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.6 52.216-22 INDEFINITE QUANTITY (NOV 2025) (DEVIATION)

C.7 52.219-14 LIMITATIONS ON SUBCONTRACTING (NOV 2025) (DEVIATION)

C.8 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.9 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS

(DEVIATION APR 2026)

C.10 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.11 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.12 VAAR 852.204-72 PERSONNEL VETTING AND CREDENTIALING (DEVIATION)

(MAR 2026)

C.13 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023)

(DEVIATION)

C.14 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

C.15 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS

(NOV 2018)

C.16 VAAR 852.237-75 KEY PERSONNEL (OCT 2019)

C.17 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.18 52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS (NOV

2023)

C.19 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) ..71

C.20 MANDATORY WRITTEN DISCLOSURES

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.203-11 CERTIFICATION AND DISCLOSURE REGARDING PAYMENTS TO

INFLUENCE CERTAIN FEDERAL TRANSACTIONS (SEP 2024)

E.2 52.203-18 PROHIBITION ON CONTRACTING WITH ENTITIES THAT REQUIRE

CERTAIN INTERNAL CONFIDENTIALITY AGREEMENTS OR STATEMENTS—

REPRESENTATION (JAN 2017)

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.4 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.5 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (NOV 2021)

E.6 52.215-1 INSTRUCTIONS TO OFFERORS—COMPETITIVE ACQUISITION (NOV

2021)

E.7 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.8 52.219-1 SMALL BUSINESS PROGRAM REPRESENTATIONS (NOV 2025)

(DEVIATION)

E.9 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.10 52.233-3 PROTEST AFTER AWARD (AUG 1996)

E.11 52.233-4 APPLICABLE LAW FOR BREACH OF CONTRACT CLAIM (OCT 2004)

E.12 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS

REPRESENTATIONS AND CERTIFICATIONS (NOV 2025) (DEVIATION)

E.13 52.242-5 PAYMENTS TO SMALL BUSINESS SUBCONTRACTORS (JAN 2017)

E.14 52.242-13 BANKRUPTCY (JUL 1995)

E.15 52.244-6 SUBCONTRACTS FOR COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (DEVIATION APR 2026)

E.16 52.249-2 TERMINATION FOR CONVENIENCE OF THE GOVERNMENT

(FIXED-PRICE) (APR 2012)

E.18 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.19 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE

(FEB 1998)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C256/Ashley Haslauer

Department of Veterans Affairs

Network Contracting Office 16

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [x] Per Trip

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment

Requests. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 IT CONTRACT SECURITY

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as

VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

N/A

3. VA INFORMATION CUSTODIAL LANGUAGE

N/A

4. INFORMATION SYSTEM DESIGN AND DEVELOPMENT

N/A

5. INFORMATION SYSTEM HOSTING, OPERATION, MAINTENANCE, OR USE

N/A

6. SECURITY INCIDENT INVESTIGATION

N/A

7. LIQUIDATED DAMAGES FOR DATA BREACH

a. Consistent with the requirements of 38 U.S.C. 5725, a contract may require access to sensitive personal information. If so, the contractor is liable to VA for liquidated damages in the event of a data breach or privacy incident involving any SPI the contractor/subcontractor processes or maintains under this contract.

b. The contractor/subcontractor shall provide notice to VA of a "security incident" as set forth in the Security Incident Investigation section above. Upon such notification, VA must secure from a non-Department entity or the VA Office of Inspector General an independent risk analysis of the data breach to determine the level of risk associated with the data breach for the potential misuse of any sensitive personal information involved in the data breach. The term

'data breach' means the loss, theft, or other unauthorized access, or any access other than that incidental to the scope of employment, to data containing sensitive personal information, in electronic or printed form, that results in the potential compromise of the confidentiality or integrity of the data. Contractor shall fully cooperate with the entity performing the risk analysis.

Failure to cooperate may be deemed a material breach and grounds for contract termination.

c. Each risk analysis shall address all relevant information concerning the data breach, including the following:

(1) Nature of the event (loss, theft, unauthorized access);

(2) Description of the event, including:

(a) date of occurrence;

(b) data elements involved, including any PII, such as full name, social security number, date of birth, home address, account number, disability code;

(3) Number of individuals affected or potentially affected;

(4) Names of individuals or groups affected or potentially affected;

(5) Ease of logical data access to the lost, stolen or improperly accessed data in light of the degree of protection for the data, e.g., unencrypted, plain text;

(6) Amount of time the data has been out of VA control;

(7) The likelihood that the sensitive personal information will or has been compromised

(made accessible to and usable by unauthorized persons);

(8) Known misuses of data containing sensitive personal information, if any;

(9) Assessment of the potential harm to the affected individuals;

(10) Data breach analysis as outlined in 6500.2 Handbook, Management of Security and

Privacy Incidents, as appropriate; and

(11) Whether credit protection services may assist record subjects in avoiding or mitigating the results of identity theft based on the sensitive personal information that may have been compromised.

d. Based on the determinations of the independent risk analysis, the contractor shall be responsible for paying to the VA liquidated damages in the amount of per affected individual to cover the cost of providing credit protection services to affected individuals consisting of the following:

(1) Notification;

(2) One year of credit monitoring services consisting of automatic daily monitoring of at least 3 relevant credit bureau reports;

(3) Data breach analysis;

(4) Fraud resolution services, including writing dispute letters, initiating fraud alerts and credit freezes, to assist affected individuals to bring matters to resolution;

(5) One year of identity theft insurance with $20,000.00 coverage at $0 deductible; and

(6) Necessary legal expenses the subjects may incur to repair falsified or damaged credit records, histories, or financial affairs.

8. SECURITY CONTROLS COMPLIANCE TESTING

On a periodic basis, VA, including the Office of Inspector General, reserves the right to evaluate any or all of the security controls and privacy practices implemented by the contractor under the clauses contained within the contract. With 10 working-day's notice, at the request of the government, the contractor must fully cooperate and assist in a government-sponsored security controls assessment at each location wherein VA information is processed or stored, or information systems are developed, operated, maintained, or used on behalf of VA, including those initiated by the Office of Inspector General. The government may conduct a security control assessment on shorter notice (to include unannounced assessments) as determined by

VA in the event of a security incident or at any other time.

9. TRAINING

a. All contractor employees and subcontractor employees requiring access to VA information and VA information systems shall complete the following before being granted access to VA information and its systems:

(1) Sign and acknowledge (either manually or electronically) understanding of and responsibilities for compliance with the Contractor Rules of Behavior, Appendix E relating to access to VA information and information systems;

(2) Successfully complete the VA Cyber Security Awareness and Rules of Behavior training and annually complete required security training;

(3) Successfully complete the appropriate VA privacy training and annually complete required privacy training; and

(4) Successfully complete any additional cyber security or privacy training, as required for

VA personnel with equivalent information system access [to be defined by the VA program official and provided to the contracting officer for inclusion in the solicitation document - e.g., any role-based information security training required in accordance with NIST Special Publication

800-16, Information Technology Security Training Requirements.]

b. The contractor shall provide to the contracting officer and/or the COR a copy of the training certificates and certification of signing the Contractor Rules of Behavior for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required.

c. Failure to complete the mandatory annual training and sign the Rules of Behavior annually, within the timeframe required, is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the training and documents are complete.

(End of Clause)

PERFORMANCE WORK STATEMENT

SECTION 1 - GENERAL DESCRIPTION

The Department of Veterans Affairs (VA), Michael E. DeBakey VA Medical Center (MEDVAMC) in

Houston, TX 77030 has a requirement for Non-Emergent, Wheelchair Transportation Services for Michael E.

DeBakey VAMC, its associated Community-Based Outpatient Clinics (CBOCs), and Affiliated Healthcare

Clinics. This acquisition is for a single award, Firm Fixed Price (FFP) IDIQ contract not to exceed (NTE) 5 years.

NON-PERSONAL SERVICES:

The Government shall neither supervise Contractor personnel nor control the method by which the

Contractor performs the required tasks. Under no circumstances shall the Government assign work to, or prepare work schedules for, individual Contractor personnel. It shall be the responsibility of the Contractor to manage its personnel and to guard against any actions that are the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the CO immediately.

PERIOD OF PERFORMANCE

The expected period of performance is a base of one (1) year consisting of twelve (12) months, and four (4) additional, one (1) year ordering periods that are each twelve (12) months in length.

Performance of services will begin thirty (30) calendar days following contract award unless an alternate date is mutually established between the government and the contract awardee.

ORDERING PERIODS:

Base Order Period: 12 months (30 days after award)

Order Period 1: 12 months

Order Period 2: 12 months

Order Period 3: 12 months

Order Period 4: 12 months

PLACE OF PERFORMANCE

The Place of Performance is variable and will occur within the states of Texas, Oklahoma, Arkansas, and

Louisiana; wheelchair services may be required to or from locations including, but not limited to the following:

i. Michael E. DeBakey VAMC to include specific Atrium Clinics, Emergency

Department, pavilions, or out-buildings on the Michael E. DeBakey VAMC campus.

ii. The Michael E. DeBakey VAMC address is: 2002 Holcombe Blvd, Houston TX

77030.

iii. Michael E. DeBakey VAMC Community-Based Outpatient Clinics (CBOCs):

CBOC Name Address

Beaumont VA Clinic 3420 Veterans Circle, Beaumont, TX 77707

Charles Wilson Department of

Veterans Affairs Outpatient Clinic

2206 North John Redditt Dr, Lufkin, TX 75904

Conroe VA Clinic 690 South Loop 336 West, Suite 300, Conroe TX 77304

Galveston County VA Clinic 3828 Avenue N, Galveston, TX 77550

Katy VA Clinic 750 West Green Blvd., West Green Professional Building, Katy, TX 77450

Kingwood VA Clinic 1485 FM 1960 Bypass Road East, Humble Medical Plaza, Suite 340, Humble, TX, 77338

Lake Jackson VA Clinic 208 South Oak Drive, Suite 700, Lake Jackson, TX, 77566

Richmond VA Clinic 22001 Southwest Freeway, Suite 200, Richmond, TX, 77469

Sugar Land VA Clinic 1327 Lake Pointe Parkway, Suite 515, Sugar

Land, TX 77478

Texas City VA Clinic 9300 Emmett F. Lowery Expressway, Suite 206, Texas City, TX 77591

Tomball VA Clinic 1200 West Main St, Tomball, TX 77375

iv. Other VA Medical Centers, Hospitals, or CBOCs within Veterans Integrated

Service Network (VISN) 16 including, but not limited to:

Medical Center Name: Address:

Overton Brooks VA Medical Center 510 E Stoner Ave, Shreveport, LA 71101

Alexandria VA Medical Center 2495 Shreveport Hwy, Pineville, LA 71360

South Texas Veterans Healthcare System 7400 Merton Minter, San Antonio, TX 78229

VA North Texas Health Care System 4500 S Lancaster Rd, Dallas, TX, 75216

v. Other Non-VA Medical facilities and Community Care facilities as authorized by the VA.

vi. Veteran's residence.

vii. Local airports including George Bush Intercontinental Airport 2800 N Terminal

Rd, Houston, TX 77032; William P. Hobby Airport, 7800 Airport Blvd, Houston, TX 77061.

BACKGROUND:

The Michael E. DeBakey VAMC main campus is located at 2002 Holcombe Blvd, Houston TX 77030 serving over 130,000 Veteran patients, primarily from the Houston area and its Community-Based

Outpatient Clinics (CBOCs). The MEDVAMC has 500 Veteran inpatient beds and sees approximately

8500 -inpatient admissions and 2.2 million outpatient visits a year.

Veteran patients served within this facility lives within the following counties and zip codes.

County/Zip Code County/Zip Code County/Zip Code County/Zip Code

Harris/77001 Harris/77002 Harris/77003 Harris/77004

Harris/77005 Harris/77006 Harris/77007 Harris/77008

Harris/77009 Harris/77010 Harris/77011 Harris/77012

Harris/77013 Harris/77014 Harris/77015 Harris/77016

Harris/77017 Harris/77018 Harris/77019 Harris/77020

Harris/77021 Harris/77022 Harris/77023 Harris/77024

Harris/77025 Harris/77026 Harris/77027 Harris/77028

Harris/77029 Harris/77030 Harris/77031 Harris/77032

Harris/77033 Harris/77034 Harris/77035 Harris/77036

Harris/77037 Harris/77038 Harris/77039 Harris/77040

Harris/77041 Harris/77042 Harris/77043 Harris/77044

Harris/77045 Harris/77046 Harris/77047 Harris/77048

Harris/77049 Harris/77050 Harris/77051 Harris/77052

Harris/77053 Harris/77054 Harris/77055 Harris/77056

Harris/77057 Harris/77058 Harris/77059 Harris/77060

Harris/77061 Harris/77062 Harris/77063 Harris/77064

Harris/77065 Harris/77066 Harris/77067 Harris/77068

Harris/77069 Harris/77070 Harris/77071 Harris/77072

Harris/77073 Harris/77074 Harris/77075 Harris/77076

Harris/77077 Harris/77078 Harris/77079 Harris/77080

Harris/77081 Harris/77082 Harris/77083 Harris/77084

Harris/77085 Harris/77086 Harris/77087 Harris/77088

Harris/77089 Harris/77090 Harris/77091 Harris/77092

Harris/77093 Harris/77094 Harris/77095 Harris/77096

Harris/77097 Harris/77098 Harris/77099 Harris/77201

Harris/77202 Harris/77203 Harris/77205 Harris/77206

Harris/77207 Harris/77208 Harris/77210 Harris/77213

Harris/77215 Harris/77217 Harris/77218 Harris/77219

Harris/77219 Harris/77220 Harris/77221 Harris/77222

Harris/77223 Harris/77224 Harris/77225 Harris/77226

Harris/77227 Harris/77228 Harris/77229 Harris/77230

Harris/77231 Harris/77233 Harris/77234 Harris/77235

Harris/77236 Harris/77237 Harris/77238 Harris/77240

Harris/77241 Harris/77242 Harris/77243 Harris/77244

Harris/77245 Harris/77248 Harris/77249 Harris/77251

Harris/77252 Harris/77253 Harris/77254 Harris/77255

Harris/77256 Harris/77257 Harris/77258 Harris/77259

Harris/77261 Harris/77262 Harris/77263 Harris/77265

Harris/77266 Harris/77267 Harris/77268 Harris/77269

Harris/77270 Harris/77271 Harris/77272 Harris/77273

Harris/77274 Harris/77275 Harris/77277 Harris/77279

Harris/77280 Harris/77281 Harris/77282 Harris/77284

Harris/77287 Harris/77288 Harris/77289 Harris/77290

Harris/77291 Harris/77292 Harris/77293 Harris/77315

Harris/77325 Harris/77336 Harris/77337 Harris/77338

Harris/77339 Harris/77345 Harris/77346 Harris/77347

Harris/77373 Harris/77375 Harris/77377 Harris/77379

Harris/77383 Harris/77388 Harris/77389 Harris/77391

Harris/77396 Harris/77401 Harris/77402 Harris/77410

Harris/77411 Harris/77413 Harris/77429 Harris/77433

Harris/77447 Harris/77449 Harris/77450 Harris/77491

Harris/77492 Harris/77493 Harris/77501 Harris/77502

Harris/77503 Harris/77504 Harris/77505 Harris/77506

Harris/77507 Harris/77508 Harris/77520 Harris/77521

Harris/77522 Harris/77530 Harris/77532 Harris/77536

Harris/77547 Harris/77562 Harris/77571 Harris/77572

Harris/77586 Harris/77587 Harris/77598 Jefferson/77613

Jefferson/77619 Jefferson/77622 Jefferson/77627 Jefferson/77629

Jefferson/77640 Jefferson/77641 Jefferson/77642 Jefferson/77643

Jefferson/77651 Jefferson/77655 Jefferson/77701 Jefferson/77702

Jefferson/77703 Jefferson/77704 Jefferson/77705 Jefferson/77706

Jefferson/77707 Jefferson/77708 Jefferson/77709 Jefferson/77710

Jefferson/77713 Jefferson/77720 Jefferson/77725 Jefferson/77726

Angelina/75901 Angelina/75902 Angelina/75903 Angelina/75904

Angelina/75915 Angelina/75941 Angelina/75949 Angelina/75969

Angelina/75980 Montgomery/77301 Montgomery/77302 Montgomery/77303

Montgomery/77304 Montgomery/77305 Montgomery/77306 Montgomery/77316

Montgomery/77318 Montgomery/77333 Montgomery/77353 Montgomery/77354

Montgomery/77355 Montgomery/77356 Montgomery/77357 Montgomery/77362

Montgomery/77356 Montgomery/77362 Montgomery/77365 Montgomery/77372

Montgomery/77378 Montgomery/77380 Montgomery/77381 Montgomery/77382

Montgomery/77384 Montgomery/77385 Montgomery/77386 Montgomery/77387

Montgomery/77393 Galveston/77510 Galveston/77517 Galveston/77518

Galveston/77539 Galveston/77546 Galveston/77549 Galveston/77550

Galveston/77551 Galveston/77552 Galveston/77553 Galveston/77554

Galveston/77563 Galveston/77565 Galveston/77568 Galveston/77573

Galveston/775 74 Galveston/77590 Galveston/77591 Galveston/77592

Galveston/77617 Galveston/77623 Galveston/77650 Fort Bend/77053

Fort Bend/77406 Fort Bend/77417 Fort Bend/77441 Fort Bend/77444

Fort Bend/77451 Fort Bend/77459 Fort Bend/77461 Fort Bend/77464

Fort Bend/77469 Fort Bend/77471 Fort Bend/77476 Fort Bend/77477

Fort Bend/77478 Fort Bend/77479 Fort Bend/77481 Fort Bend/77487

Fort Bend/77489 Fort Bend/77494 Fort Bend/77496 Fort Bend/77497

Fort Bend/77545 Waller/77423 Waller/77445 Waller/77446

Waller/77466 Waller/77484 Brazoria/77422 Brazoria/77430

Brazoria/77431 Brazoria/77 463 Brazoria/77480 Brazoria/77486

Brazoria/77511 Brazoria/77512 Brazoria/77515 Brazoria/77516

Brazoria/77531 Brazoria/77534 Brazoria/77541 Brazoria/77542

Brazoria/77566 Brazoria/77577 Brazoria/77578 Brazoria/77581

Brazoria/77583 Brazoria/77584 Brazoria/77588 Polk/75934

Polk/75939 Polk/75960 Polk/77326 Polk/77332

Polk/77335 Polk/77350 Polk/77351 Polk/77360

Chambers/77514 Chambers/77560 Chambers/77580 Chambers/77597

Chambers/77661 Chambers/77665 Liberty/77327 Liberty77328

Liberty/77368 Liberty/77369 Liberty/77533 Liberty/77535

Liberty/77538 Liberty/77561 Liberty/77564 Liberty/77575

Liberty/77582 San Jacinto/77331 San Jacinto/77359 San Jacinto/77364

San Jacinto/77371

DEFINITIONS

CONTRACT DEFINITIONS/ACRONYMS

1. Base Rate - is the rate paid for one-way transportation from the MEDVAMC treatment center to a designated drop-off point or from a designated pick-up point to the MEDVAMC. This rate will be paid for all authorized one-way trips ordered under this contract action during all phases of the trip made on behalf of the Government. The Base Rate shall constitute full compensation for one-way trips which do not exceed the "Mileage Threshold” for each identified Medical facility.

2. Beneficiary - Veteran determined to be eligible for benefits by the Veterans Administration

(VA).

3. Beneficiary Trip Scheduling - VA will contact the Contractor by 3:30 PM (CST) on the day prior to scheduling transportation appointments. At the time of a trip request, the VA will provide pickup/delivery time and place, and contractor shall provide a reference number for billing, or resolution of any questions. The form and method of communication from VA to the Contractor shall be done, all scheduling and billing will be through the VA program Vetride.

4. Contracting Officer (CO) - VA official with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

5. Contracting Officer Representative (COR) - VA official responsible for providing contract oversight and technical guidance to the CO. Responsibilities include certification of invoices, placing orders for service, providing technical guidance, overseeing technical aspects of the contract, and overseeing the vehicle inspection team. All administrative functions remain with the CO.

6. Contractor - The term "Contractor" as used herein refers to both the prime Contractor and his employees, and any subcontractors and their employees. The Contractor shall be responsible for assuring that their subcontractors comply with the terms and conditions of this contract.

7. Discharge services - Trips requiring transport upon beneficiary discharge from facility. Travel coordinator will advise the Contractor as to any travel and/or time restrictions.

8. Dry Run - A dry run is a request for service by authorized Medical Center personnel, whereby the

Contractor arrives at the designated pick-up point, and no patient is transported due to a change in the Medical Center's needs and verified by VA staff. The Contractor will be entitled to the base rate only when dry runs are encountered due to no fault or negligence by the Contractor.

9. Facility Location: With trips that do not originate or terminate at the MEDVAMC the contractor will calculate mileage from Point A (facility location) to Point B (pick up location) to Point C (drop off location) and deduct 30 miles from the total.

10. Gender – Male or female will be specified when request is placed.

11. Mileage Rate - Mileage rate for transportation services is the rate paid for each mile traveled beyond the specified mileage threshold for each applicable medical facility. This rate applies to one-way transportation only. In no event shall the Contractor receive this rate for miles traveled inside the specified mileage threshold.

12. Mileage Reimbursement - Reimbursement for mileage outside the contract Mileage Thresholds of coverage, shall be at the mileage rate stated in the schedule, and shall be based upon the miles from the pick-up point and the specified destination. Distances beyond the contract Mileage

Threshold areas of coverage shall be calculated using current established cost per mile.

13. Bing Mileage Guide. Allowable charges for mileage outside the contract Mileage Threshold areas of coverage, shall not exceed +5% of the current Bing Standard Mileage Guide.

14. Mileage Threshold - Charges for travel within the medical facilities threshold shall be inclusive with the base rate. One-Way mileage for travel beyond the mileage threshold shall be claimed under the facility applicable mileage rate.

15. Non-Emergency, Special Needs, Ground Transportation - consists of providing non-emergency transportation (wheelchair) to VA eligible beneficiaries to and from authorized VA medical facilities, VA CBOC's, and/or other VA medical treatment or care locations.

16. Quality Assurance - Those actions taken by the Government to ensure services meet the requirements of this contract.

17. Quality Assurance Evaluator(s) Government personnel responsible for surveillance of contractor performance.

18. Quality Assurance Surveillance Plan -An organized written document used for quality assurance surveillance. The document contains specific methods for performing surveillance of the Contractor's continuous performance.

19. Quality Control - Those actions taken by the Contractor on how to control the required services so they will meet the requirements of the contract.

20. For return trips from scheduled outpatient visits, clients should not have to wait more than 30 minutes for pick up, no matter where patient lives.

21. Short Scheduled Trip(s)- Trip(s) that have been scheduled in advanced, repeated trips e.g. dialysis.

22. Vehicle(s) - The term -Vehicle(s) refers to all modes of transportation provided (wheelchair) under the requirements of this contract, unless a specific mode of transportation is identified.

23. Waiting Grace Period -The base rate for transportation services shall include a fifteen (15) minute waiting grace period at origin and destination.

SCOPE/REQUIREMENTS

a. Types of Non-emergent Wheelchair Transportation Services:

i. The Contractor shall provide Non-Emergent, Wheelchair Transportation Services for

Michael E. DeBakey VAMC, its associated CBOCs, and Affiliated Healthcare Clinics on an as-needed basis in accordance with all Federal, state, and local regulations.

ii. Occasionally a Veteran patient will need to be transported with VA personnel and equipment; the contractor shall return VA personnel and equipment to the original place of pick-up.

iii. Transport of Miscellaneous Items with the Patient:

The Contractor may also be required to transport patient luggage (one at a time, no more than 20 pounds), medical records, medication, and comfort items from pickup points to the destination at no additional cost to the Government. Luggage to be transported will be limited to valises. When patients are transported to the Michael E DeBakey Veterans Health Care System, the destination is deemed to be the ER, Admissions, the clinic, or service within the hospital, or directly to the ward as instructed by VA Staff. All patient records transported with the patient are confidential in accordance with HIPAA.

HOURS OF PERFORMANCE AND NOTIFICATION

a. Contractor shall provide Veteran patient Non-Emergent, Wheelchair transportation services for eligible Veteran beneficiaries as requested 365 days a year, 24 hours a day, regardless of distance.

b. The Contractor shall provide a toll-free number for accepting VA calls. It is estimated that 90% of all requests for services will be placed by telephone. Requests for service may also be in writing or oral from the Contracting Officer Representative (COR) or other authorized designee and may be completed by telephone, facsimile, mail, e-mail, or in person. At the earliest available date after contract award the government will provide point of contact names and contact information (for each respective treatment facility, CBOC, and/or other location) for execution of services. This includes Administrative Officer of the Day (AOD) and/or other individuals who are responsible for handling requests for services that occur after normal business hours.

c. Electronic Transmissions: The Contractor shall propose an electronic media, for example, facsimile, e-mail, available at all times during the contracting period to communicate requirements such as, but not limited to, Veteran patient incidents, requests for services, special correspondence with the VA. Use of this communication system will be mutually agreed upon after award but prior to contract performance.

d. Contractor Personnel Roster: Within seven (7) days after contract award the contractor shall provide the following employee information:

1. Name

2. Position

3. Title, and

4. Work assignment area

e. Thereafter, any Contractor personnel changes shall be submitted within two (2) business days after the changes occur.

CONTRACTOR PERSONNEL AND STAFFING QUALIFICATIONS:

a. Contractor personnel performing services under this contract shall be courteous and always conduct themselves in a business manner while providing these services. They shall meet the following minimum requirements below (to include but not limited to). All proof shall be provided to the CO and COR within 5 days of notification of award:

b. Be 25 years of age or older.

c. Hold a valid Texas Driver/Operator's License (Class D or higher) from the Office of Motor

Vehicles.

d. Provide an official driving record from the Office of Public Safety with no more than two driving violations and no Driving While Intoxicated (DWI) violations within the past three (3) years.

e. Furnish a Criminal Background Check from the Texas Police, Bureau of Criminal

Identification that shows no record of felony convictions.

f. Proof of successful completion of a National Safety Council (or its equivalent) approved Defensive

Driving Course with Defensive Driving Course completion certificate that is not older than one (1) year old.

g. Successful completion of a certified First Aid Course with First Aid Course completion certificate not older than two (2) years old.

h. Successful completion of a course of instruction in cardiopulmonary resuscitation by either the

American Heart Association (Heart Saver Level or equivalent) or the American Red Cross

(Adult CPR or equivalent) with course completion certificate that is not older than two (2) years old.

i. Non-Emergent Wheelchair Transport Drivers & Other Personnel shall also possess certifications.

j. Non-emergent wheelchair van transport drivers shall at all times meet the qualifications specified in this contract as well as all applicable federal, state, and local government laws, regulations, and standards.

k. If the contractor wishes to add or replace personnel throughout the life of the contract, it shall provide evidence of required training, certifications, licensing (i.e., Driver & Transportation-for-Hire), and any other qualifications to the Contracting Officer's Representative (COR) for review.

l. All wheelchair transport drivers shall have a valid driver's license IAW state requirements for their place of operation and the services they perform. If the contractor wishes to add or replace drivers throughout the life of the contract, it shall provide a valid driver's license to the COR.

m. Investigative Requirements for Contract Personnel: Contract personnel will be subject to the same investigative requirements as those for regular VA appointees and employees. Fingerprinting for contract personnel will be conducted at any VA center location. Thereafter, the contracted employees will be subject annually to the same investigative requirements as those for regular VA appointees and employees, with a 90-day window to complete such requirements as provided by Medical Center. The

Workforce Management and Consulting, Human Resource Operation Office, Personnel Security

Contracting Team (WMC HROO PerSec Contracting Team) is responsible for adjudicating all background investigations for contract employees.

Tuberculosis Exposure Control Policy

1. The contractor shall provide the VA with a policy on tuberculosis (TB) exposure and control, to include TB decontamination, within 5 business days upon award of contract by the Government.

2. The contractor shall have its personnel tested for TB IAW state guidelines and provide written confirmation to the COR that all personnel (current employees and any new hires) performing services under this contract are current in their TB test at the start of each Ordering Period.

CONTRACTOR PERFORMANCE

In the event, the Contractor is unable to perform services or have services performed as required, the Contractor shall immediately notify the Contracting Officer, the VA Contracting Officer

Representative (COR) and provide a justification for non-performance. The VA reserves the right to obtain services from another source if Contractor is unable to perform the required services.

ESCORT

f. The VA reserves the right to have an escort, such as a relative, or care provider of beneficiary, or

VA staff accompany beneficiary when the VA determines that such an escort is in the best interest of the beneficiary.

g. The VA will also be the sole judge in determining when an escort is required. There shall be no additional charge to the VA when escorts are authorized to travel with beneficiary.

Contractor shall only be required to transport escort with Veteran patient and shall not be required to return the escort back to point of origin, unless transporting with the beneficiary.

SUBSTITUTION OF BENEFICIARY

The VA reserves the right for substitution of the beneficiary requiring services at any time during the performance of this contract, to prevent delays, cancellations, or dry runs. There shall be no additional charge to the VA when such changes occur.

REQUESTS FOR SERVICES

h. Prior to performance, the CO shall provide the Contractor with a list of names or position titles and phone numbers of authorized Michael E. DeBakey VAMC point of contact (POC) who may request services and receive calls from the Contractor regarding contract performance. This list will be updated and submitted to the Contractor as changes occur.

i. The Contractor shall ensure that requests for services are only received from designated Michael E.

DeBakey VAMC POC on the above stated authorized list of Michael E. DeBakey VAMC POC.

Services rendered in response to requests from other than authorized Michael E. DeBakey VAMC

POC shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor.

The Contractor shall normally transport only one beneficiary per trip, but when specifically requested by an authorized Michael E. DeBakey VAMC POC additional beneficiaries are to be transported.

When more than one beneficiary is transported reimbursement for the second Veteran patient mileage will not be charged, however, mileage will only be paid for the longest distance over which a Veteran patient is transported.

j. When ordering services, the Michael E. DeBakey VAMC will provide the following information:

1. Required date and time of arrival;

2. Name of beneficiary;

3. Pick-up and delivery point;

4. Type of equipment necessary ; Be able to secure O2 canisters traveling with the Veteran

5. Any other special instructions;

6. Response Time -Appearance at patient location within one hour of receiving request for transport, or no later than two hours of receiving the request.

k. VA will not be responsible for payment of any fines/citations incurred by the Contractor during contract performance.

REPORTING REQUIREMENTS (Trip Logs, Trip Tickets, and/or Trip Summary) When Veteran patients are transported trip logs, trip tickets, and/or a trip summary shall be maintained by the Contractor to document the specific transportation services that were provided by the Contractor for beneficiaries. Trip logs, trip tickets, and/or trip summaries shall contain the following information (to include but not limited to):

a. Date and Time of Service Call

b. Name of Beneficiary Requiring Services

c. Type of Transportation Requested

d. Pick Up and Delivery Points (i.e. Embarkation & Disembarkation Locations)

e. Actual Time of Arrival at Pick Up and Delivery Points

f. Actual Waiting Time at Pick Up and Delivery Points (if waiting charges are claimed)

g. Driver's name

h. Vehicle Used and relevant identifying information

i. Any other comments regarding the trip.

NOTE: When monthly invoices are submitted for payment the Contractor shall submit trip logs, trip tickets, and/or trip summaries along with their invoice so that appropriate reconciliation and verification can be done by the Michael E. DeBakey VAMC (before payment is made for the services rendered).

DRY RUNS

l. The Contractor will be entitled to the base rate only when dry runs are encountered due to no fault or negligence of the Contractor.

m. Contractor will receive full compensation of the base rate for a cancelled trip unless notified by

Michael E. DeBakey VAMC POC of the cancellation prior to the contractor's vehicle being dispatched.

n. Should the Contractor arrive at the destination before VAMC POC cancels the order, or if the

Contractor is unable to perform a scheduled pick-up for reasons beyond the Contractor's control, e.g., incorrect address, or Veteran patient absence, or Veteran patient refusal, then the Contractor shall receive 100% of base rate for a one-way trip as provided in the schedule.

o. Contractor must report all dry runs at time of occurrence and verify with VAMC POC before driver is allowed to depart location. Driver will attempt to contact VAMC POC for 15 minutes but may leave after waiting 15 minutes if they are unable to reach VAMC POC dispatcher by telephone.

p. Contractor will not charge for trips if driver arrives later than 15 minutes and Veteran patient missed a scheduled clinic appointment.

VETERAN PATIENT RIGHTS

q. The Contractor shall be courteous to VA beneficiaries, and all vehicles shall be non-smoking at all times. The Contractor shall not text or talk on the telephone (mobile) unless it is an emergency. Veteran patients may bring a reasonable amount of equipment, such as a folding wheelchair, consumable medical supplies and personal suitcase. When transporting Veteran patients to or from Michael E. DeBakey VAMC, and all surrounding locations, the driver, acting for the Contractor, will ensure that the Veteran patient's luggage, medical records, medications, and prosthetic devices are properly accounted for and delivered with the Veteran patient as required.

r. The Contractor shall immediately notify the VA of any incidents involving injury to Veteran patients during transport. The Contractor shall promptly complete and submit to the CO and COR a VA Incident Report of Contact, VA Form 119, with all information necessary for a full review.

VA will provide this form to vendor after award.

s. The Contractor shall notify the COR and CO, in writing within 24 hours of any complaints made by the Veteran patients with regards to transportation services. The Contractor may provide recommendations for improved services along with the patient complaints for the VA's review.

No recommendation shall be construed as being effective until and unless it is provided as a written modification to the contract from the CO.

t. The Contractor shall assist the beneficiary from the departure point to the vehicle and to their destination point. Upon delivery of psychiatric Veteran patient to the Veteran patient ward the

Contractor shall obtain from the responsible Michael E. DeBakey VAMC POC for the beneficiary a signed receipt, the receipt shall be retained by the Contractor. If the beneficiary is to be picked up for a return trip, a trip number shall be left with the staff member identifying the beneficiary's trip number to be used when calling for pickup.

u. The COR and Contractor shall report all late pickups to Michael E. DeBakey VAMC POC. Late pickups will be verified by using copies of the trip tickets as documentation. Additionally, each vehicle shall be equipped with a visible means of a medium (comment card with government address pre-printed) that allows the Veteran patient to provide feedback, positive and negative, to the COR and/or the CO.

v. Driver will take the most direct route from pick up location to destination unless legitimately unavoidable.

SAFETY REQUIREMENTS

w. In order to protect the lives and health of patients, the Contractor shall take such safety precautions as the CO, or designate, may determine to be reasonably necessary (Such as an event where there is a medical emergency during the transport). Drivers shall project responsible, professional and courteous behavior. Drivers must exercise the utmost safety in caring for recipients while transporting them and guard against becoming insensitive to their physical and emotional condition(s). Contractor shall be responsible for any injury to themself, employees, or others, as well as for any damage to personal or public property that occurs during the performance of this contract that is caused by the employees' fault or negligence. Exercising a high quality of care and concern in the provision of services reflects positively on the Non-

Emergency Medical Transportation (NEMT) Program for Michael E. DeBakey VAMC.

x. Drivers must ensure:

a. The equipment and vehicles used are kept clean and serviceable at all times.

b. All laws of the State of Texas are observed while transporting a vehicle with passengers.

c. The vehicle is safe and in excellent operating condition.

y. A vehicle must not be driven unless the driver determines that the following parts and accessories are in good working order: vehicle brakes, parking brakes, steering mechanism, lighting devices and reflectors, tires, horn, windshield wipers and rear-view mirrors.

z. Drivers must:

a. Not consume or be under the influence of intoxicating liquor, narcotic drugs or amphetamines within four hours of going on duty or while operating a motor vehicle.

b. Assure that any vehicle they drive with "for hire," "handicapped" or "public" license plates comes to a complete stop as required by state law. This includes all railroad crossings.

c. Exercise extreme caution in the operation of a vehicle when hazardous conditions such as those caused by snow, ice, sleet, fog, mist, rain, dust or smoke adversely affect visibility or traction. Speed must be reduced when such conditions exist. If conditions become sufficiently dangerous, the operation of the vehicle must be discontinued or operated to the nearest point at which the safety of the passengers is assured.

d. Use turn signals not less than 100 feet in advance of and during the turning movement of the vehicle. Turn signals must be flashed to indicate the direction of vehicle movement in traffic lanes.

e. Have been instructed in the proper procedures required to move recipients into and out of the vehicle equipped to transport non-ambulatory wheelchair recipients.

f. Ensure all passengers are wearing seatbelts or are otherwise secured.

g. Ensure that no smoking, eating, or drinking occurs in the vehicle in accordance with current

Occupational, Safety and Health Administration (OSHA) regulations.

h. Always turn the engine off when fueling a motor vehicle and never fuel the vehicle where there is smoke or an open flame.

aa. The COR, or their designatee, will notify the Contractor of any safety non-compliance and the action to be taken.

bb. The Contractor shall, after receipt of such notice, immediately correct the conditions to which attention has been directed. If the Contractor fails or refuses to comply promptly, the CO may issue an order, stopping all or any part of the work.

cc. In the event of any incident/accident involving a beneficiary, or while transporting a beneficiary, during contract performance, the contractor shall immediately inform the COR verbally, and then follow up in writing with a written report within 5 days to be delivered to the

COR & CO electronically. The PO# or Contract# for reference in subject title followed by a brief description. Report shall be delivered via email.

dd. Contractor personnel shall ensure proper loading/unloading techniques are followed at all times.

Veteran patients in wheelchairs shall be loaded onto ramps, ensuring all safety systems are working properly, for example, roll back stops, and the driver must ride the lift with the Veteran patient during loading and unloading. Veteran patients in wheelchairs shall also be safely secured in vehicles that are used for transporting Veteran patients.

INTERFERENCE WITH NORMAL FUNCTIONS

The Contractor's personnel are required to interrupt their work at any time so as not to interfere with the normal functioning of the Michael E. DeBakey VAMC, including utility services, fire protection systems, and passage of Veteran patients, Michael E. DeBakey VAMC staff, equipment, emergency and/or service carts. These interruptions should only be occasional. Any interruptions considered to be excessive should be brought to the attention of the CO and COR. This may be due to Contractor has multiple clients.

CONTRACTOR'S QUALITY CONTROL PROGRAM (QCP)

The Contractor shall establish and maintain a complete QCP to assure the requirements of this contract are provided as specified. The QCP shall be submitted as part of the contractor's offer in response to the solicitation. The Contractor's QCP shall include the following and/or be incorporated during actual performance of the contract. The minimum requirements of the QCP are listed in this section below (3 paragraphs below). Contractor is encouraged to exceed minimum requirements when establishing and/or formulating their QCP.

An inspection plan covering all services required by this contract. The inspection plan must specify the areas to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished and documented, or the title of the individual(s) who will perform the inspections.

Contractor shall maintain maintenance…