SOLICITATION M6700120Q0026.pdf

SEE ADDENDUM

(No Collect Calls)

M6700120Q0026 16-Jun-2020

b. TELEPHONE NUMBER

910-451-3071

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 08 Jul 2020

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

M67001

9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

CRYSTAL TURNER

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

M9305120SUV9010

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

M67001

CONTRACTING DEPARTMENT

PO BOX 8368 (BLDG 1116)

CAMP LEJEUNE NC 28547-8368

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE M93051 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

M93051

MARC LAMBERT

H&S BN SUPPLY

BLDG 1117 ASH STREET

CAMP LEJEUNE NC 28542

TEL: 910-451-2753 FAX:

910-451-2332FAX:

TEL:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$8,000,000

NAICS:

561110

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF61

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

M6700120Q0026

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months

ADMINISTRATIVE SUPPORT SERVICES

FFP

-Quantity: 16

-Provide administrative support in accordance with the Performance Work

Statement

FOB: Destination

MILSTRIP: M9305120SUV9010

PURCHASE REQUEST NUMBER: M9305120SUV9010

PSC CD: R499

NET AMT

0002 12 Months

COMMERCIAL VEHICLE ESCORT LIAISON SERVIC

FFP

-Quantity: 25

-Provide commercial vehicle escort liaisons in accordance with the Performance

Work Statement

FOB: Destination

MILSTRIP: M9305120SUV9010

0003 12 Months

ON-SITE MANAGEMENT SUPPORT SERVICES

FFP

-Quantity: 1

-Provide on-site management support in accordance with the Performance Work

Statement

FOB: Destination

MILSTRIP: M9305120SUV9010

1001 12 Months

OPTION ADMINISTRATIVE SUPPORT SERVICES

FFP

-Quantity: 16

1002 12 Months

OPTION COMMERCIAL VEHICLE ESCORT LIAISON SERVIC

FFP

-Quantity: 25

-Provide commercial vehicle escort liaisons in accordance with the Performance

Work Statement

FOB: Destination

1003 12 Months

OPTION ON-SITE MANAGEMENT SUPPORT SERVICES

FFP

-Quantity: 1

-Provide on-site management support in accordance with the Performance Work

Statement

FOB: Destination

2001 12 Months

OPTION ADMINISTRATIVE SUPPORT SERVICES

FFP

-Quantity: 16

2002 12 Months

OPTION COMMERCIAL VEHICLE ESCORT LIAISON SERVIC

FFP

-Quantity: 25

-Provide commercial vehicle escort liaisons in accordance with the Performance

Work Statement

FOB: Destination

2003 12 Months

OPTION ON-SITE MANAGEMENT SUPPORT SERVICES

FFP

-Quantity: 1

-Provide on-site management support in accordance with the Performance Work

Statement

FOB: Destination

PERFORMANCE WORK STATEMENT

for

ADMINISTRATIVE AND COMMERCIAL VEHICLE ESCORT LIAISON SERVICES

TABLE OF CONTENTS

Section Title

1.0 General

2.0 Applicable Documents and References

3.0 Tasks

3.1 On-Site Management Support

3.2 Contractor Vetting Clerk Services

3.3 Commercial Vehicle Escort Liaison Services

4.0 General Requirements

4.1 Management and Staffing

4.5 Base Access

5.0 Government Furnished Information Technology Systems

6.0 Government Furnished Property and Equipment

7.0 Contractor Furnished Property and Equipment

8.0 Quality Assurance Surveillance Plan (QASP)

9.0 Deliverables

10.0 Contractor’s Unauthorized Work Performance

11.0 Government Points of Contact

APPENDICES

Appendix 1 Definitions and Acronyms

Appendix 2 Reference Publications

Appendix 3 Government Provided Forms for

ADMINISTRATIVE AND COMMERCIAL VEHICLE ESCORT LIAISON SERVICES

1.0 General.

1.1 Background. The Provost Marshal Office (PMO) is responsible for screening contractors and providing authorized contractors access to the installation in order to provide supplies and services in support of construction projects aboard Marine Corps Base (MCB) Camp Lejeune and Marine Corps Air Station (MCAS) New

River.

1.2 General Intention. The intent of this action is to obtain administrative and commercial vehicle escort liaison services including contractor vetting, temporary pass issue, vehicle staging, escort coordination, and administrative support services. The contractor shall provide all qualified personnel, management, supervision, supplies, materials, equipment, tools, and transportation necessary to provide administrative and commercial vehicle escort liaison support services in accordance with this

Performance Work Statement (PWS).

1.3 Period of Performance. The period of performance is for a basic period of twelve (12) months with provision for one (1) twelve month option period and one (1) six month option period, to be exercised at the discretion of the Government, in accordance with Federal Acquisition Regulation (FAR)

Clause 52.217-9, Option to Extend the Term of the Contract.

Base Period: 3 August 2020 – 2 August 2021

First Option: 3 August 2021 – 2 August 2022

Second Option: 3 August 2022 – 2 February 2023

1.4 Hours of Operation. The Contractor shall provide services Monday through Friday, excluding federal holidays, from 5:00 A.M. through 5:00 P.M. local time Camp Lejeune, NC.

1.4.1 Federal Holidays. The contractor will not be required to perform services on the recognized

Federal Holidays (or other unlisted approved Presidential Holidays and Government directed emergency closures):

New Year’s Day 1st January

Dr. Martin Luther King’s Birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day 4th Monday in May

Independence Day 4th July

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veterans Day 11th November

Thanksgiving Day 4th Thursday in November

Christmas Day 25th December

If the Federal Holiday falls on a Saturday the preceding Friday will be the recognized holiday. Should the holiday fall on a Sunday, the recognized holiday will be the following Monday.

2.0 Applicable Documents and References. Documents (regulations, manuals, supplements, etc.) applicable to this contract are provided as required for the execution of this contract. Supplements or amendments to documents may be issued during the life of the contract and will be supplied to the contractor by the Government. Supplements and amendments to documents will be considered to be in full force and effective immediately upon receipt by the contractor. It is the contractor’s responsibility to ensure that all mandatory documents are on file and up-to-date once received from the Government.

Upon termination of the contract, the contractor shall return to the Government all documents issued. A list of applicable documents and references is provided in APPENDIX 2.

3.0 Tasks. Contractor personnel shall be capable of providing administrative and commercial vehicle escort liaison support services as outlined in the PWS. Contractor personnel shall possess the experience, knowledge, and skills to successfully perform each task.

3.1 On-Site Management Support. The contractor shall provide an on-site manager responsible for the satisfactory performance of all services required by this contract. The on-site manager is to be responsible for maintaining administrative and operational control of on-site contract personnel, and the management and oversight of contractor operations. The site manager shall coordinate with the Contracting Officer’s Representative (COR).

3.1.2 Qualifications. Experienced team manager/leader possessing skills in organization, personnel management, conflict resolution, and customer service.

3.2 Contractor Vetting Clerk Services. These services consist of all activities necessary for the vetting and issuing of access passes to personnel qualifying to work aboard the installation in accordance with all applicable

Federal, Department of Defense (DoD), Department of the Navy (DoN), Marine Corps (USMC), and installation laws, regulations, and policies. Information collected during performance of these services shall be protected in accordance with Privacy Act and the DoD Privacy Program, DoD Directive 5400.11.

3.2.1 Locations for Contractor Vetting Clerk Services. The Government will provide a total of sixteen

(16) workstations for Contractor Vetting Clerk Services at four (4) different locations aboard MCB Camp Lejeune and MCAS New River. The contractor shall provide adequate staffing to ensure that all workstations at each location are staffed during the hours of operation.

3.2.1.1 Contractor Vetting Office Piney Green Road. The contractor will have access to a total of seven (7) workstations; four (4) workstations for data entry and three (3) workstations to provide liaison services to assist customers with preparing packages, correcting errors, and coordination with sponsors prior to proceeding to the data entry workstations.

3.2.1.2 Contractor Vetting Office Holcomb Boulevard. The contractor will have access to two (2) workstations for data entry.

3.2.1.3 Contractor Vetting Office Wilson Boulevard. The contractor will have access to two (2) workstations for data entry.

3.2.1.4 Contractor Vetting Office Curtis Road (MCAS New River). The contractor will have access to five

(5) workstations for data entry.

3.2.2 Customer Service. Responsible for greeting customers, screening documents for correctness/compliance, enter data into a spreadsheet, and communicate with Prime Contractors in order to schedule appointments for contractor vetting. Contractor personnel shall work with customers at any stage of the vetting process and assist them with any problems encountered.

3.2.3 Process Applications for Base Access. Responsible for issuing, reviewing and processing applications for vehicle registration ensuring applications and supporting documents are complete, valid, and comply with applicable laws, regulations and rules for determining eligibility of the applicant.

3.2.4 Issuing Temporary Passes. Responsible for reviewing, processing, and issuing temporary passes for all commercial vehicles to the installation in accordance with established laws, regulations, and rules, and maintaining accurate accountability of issued and on-hand passes.

3.2.5 Reporting of Expired, Fraudulent, or Suspicious Documents. Contractor personnel are responsible to report expired, fraudulent, or suspicious documents to the on-site Government representative.

3.2.6 Operate Computerized Databases. Responsible for operating separate computerized databases to include the Consolidated Law Enforcement Operations Center (CLEOC) and Defense

Biometrics Identification System (DBIDS) for the registration of vehicles. Contractor personnel are responsible for entering data, verifying accuracy of data, and updating data as changes occur. Ensure personnel who have access to these systems do not share that information with personnel who do not have authorization or need to know.

3.2.7 Contracting Vetting Office (CVO) Daily Status Log. Each workstation will have a CVO

Daily Status Log used to track all data entry. Contractor personnel shall complete the log during normal business and turn the logs into the Government at the end of each work day.

3.2.8 General Office Administrative Tasks. Responsible for performing general office tasks including filing, collating, recording information, and operating office equipment (copier, fax, scanner, telephone, etc.).

3.2.9 Qualifications. Must pass the National Agency Check with Inquirers (NACI) in order to be granted computer access. Must be proficient with Microsoft Windows and Microsoft Office Suite. Must have training and experience in customer service and conflict resolution. The contractor shall provide clearances for all personnel prior to commencement of work.

3.3 Commercial Vehicle Escort Liaison Services. These services consist of all activities necessary for the receiving and staging of commercial vehicles, verification and recording of driver and delivery information, contacting the responsible escort, verifying proper escort credentials, and releasing vehicles from the staging lot in accordance with installation laws, regulations, and policies. Information collected during performance of these services shall be protected in accordance with Privacy Act and the DoD Privacy Program, DoD Directive 5400.11.

3.3.1 Locations for Vehicle Escort Liaison Services. The contractor shall provide a personnel complement that includes an adequate mixture of labor categories to meet the contract requirements for commercial vehicle escort liaison services. The contractor shall provide adequate staffing to provide vehicle escort liaison services during operating hours for a total of three (3) commercial vehicle lanes and two (2) escort lots located at two (2) different locations aboard MCB Camp Lejeune and MCAS New River.

3.3.1.1 Piney Green Road Gate and Escort Lot. The contractor will be responsible for operating two (2) commercial vehicle lanes located at the Piney Green Road Gate and one (1) escort lot located beyond the gate on

Piney Green Road. The Government estimates commercial vehicle traffic at the Piney Green Gate and Escort Lot to be 600 commercial vehicles per day.

3.3.1.2 Curtis Road Gate (MCAS New River). The contractor will be responsible for operating one (1) commercial vehicle lane located at the Curtis Road Gate. The Government estimates commercial vehicle traffic at the Curtis Road Gate to be 250 vehicles per day. Due to the low number of commercial vehicles expected at this gate there is no requirement to operate an escort lot at MCAS New River daily. All tasks under Commercial Vehicle

Escort Liaison Services for this location will be performed at the commercial vehicle lane. When necessary to support increased commercial vehicle traffic the Government will open the Douglas Road Escort Lot.

3.3.1.2.1 Douglas Road Escort Lot (MCAS New River). The Douglas Road Escort Lot will be operated as needed during unexpected increases in commercial vehicle traffic and as scheduled by the Government. When notified by the Government that the Douglas Road Escort Lot will be opened the contractor shall redirect the personnel assigned to provide Commercial Vehicle Escort Liaison Services at the Curtis Road Gate to the Douglas

Road Escort Lot. Upon closing of the Douglas Road Escort Lot by the Government the contractor’s personnel shall return to the Curtis Road Gate Commercial Vehicle Lane to continue providing services through the end of operating hours.

3.3.2 Directing of Commercial Vehicle Traffic. Responsible for directing commercial vehicles to the commercial vehicle lanes prior to the installation gate. Direct vehicle traffic in the commercial vehicle lanes to the

Government’s inspection point. Once vehicles have been inspected and the Government allows access to the installation contractor personnel shall radio ahead to the escort lot and release commercial vehicles from the commercial vehicle lane to the escort lot.

3.3.3 Receive and Stage Commercial Vehicles. Responsible for receiving and staging commercial vehicles at the escort lot. Contractor personnel shall immediately notify PMO if any commercial vehicle directed to the escort lot from the Government’s inspection point is not received. If necessary the contractor shall stop traffic to allow vehicles to enter the lot and/or coordinate with the PMO to provide assistance with traffic control.

3.3.4 Verification of Driver/Delivery Information. Responsible for collecting place cards issued by the

Government’s inspection point and verifying driver/delivery information and documents. Contractor will be responsible for completing a “Commercial Vehicle Log” provided by the Government for all vehicles entering the escort lot.

3.3.5 Commercial Vehicle Log. Responsible for correctly completing the Government provided

Commercial Vehicle Log, and turning all Commercial Vehicle Logs into the Government’s representative at the close of business each day.

3.3.6 Coordination/Verification of Escort. Responsible for identifying the responsible escort from a list of

Government approved escorts, contacting the escort to report to the escort lot, and verifying the escort’s credentials upon arrival.

3.3.7 Release of Commercial Vehicles. Once all information has been recorded and the escort has been verified; the contractor shall release the vehicle from the escort lot ensuring to minimize the impact on traffic. If necessary the contractor shall stop traffic to allow vehicles to exit the lot and/or coordinate with PMO to provide assistance with traffic control.

3.3.8 Notification to Law Enforcement. Contractor personnel shall notify PMO in any instance that requires law enforcement attention. Any situation involving an unaccounted commercial vehicle shall require immediate notification to PMO.

3.3.9 Qualifications. Must be able to stand for prolonged periods of time and have training and experience in customer service and conflict resolution.

4.0 General Requirements.

4.1 Management and Staffing. The Contractor shall manage the total work effort associated with administrative and commercial vehicle escort liaison services, and all other functions required for satisfactory and timely completion of these services, including but not limited to: accountability of Government Furnished

Equipment (GFE); and customer support. The Contractor shall provide an adequate staff of employees with the necessary management expertise, training, and certifications to ensure the performance of the work in accordance with sound and efficient management practices.

Additional guidance, qualifications, and functions are provided in this performance work statement

(PWS). The Contractor shall perform the tasks prescribed herein as assigned by the Contracting Officer's

Representative (COR). Contractor personnel are employees of the Contractor and under their administrative control and supervision.

The Contractor alone shall approve and administer leave and holidays for its employees. The Contractor shall be responsible for tasking its employees in accordance with the contract work required. The

Contractor shall perform all supervision, evaluation, and disciplinary actions for its employees.

As such, the Contractor is expected to develop a manning plan to fill any planned or unplanned vacancies on an expedited basis. Any vacancies that occur in the Contractor’s proposed manning must be filled within 14 calendar days. Any manning vacancies that remain unfilled after 14 days shall have an invoice offset calculated using the total proposed daily cost (including profit and overhead) for the position left vacant (based on a 30 day month) times the number of vacant days in the billing cycle plus an additional

10% of the cost calculated.

4.1.2 Employment of Aliens. The Contractor shall not employ any alien who is not lawfully employable in the United States under the Immigration Reform and Control Act.

4.1.3 Language Requirements. The Contractor shall employ only persons able to fluently speak, comprehend, read, and write the English language.

4.1.4 Responsible Officer. The Contractor shall assign in writing an employee(s) as the

Responsible Officer (RO) for all Government property provided IAW this contract. The RO shall be responsible to conduct quarterly inventory verification of the assigned property and collateral equipment upon receiving the Consolidated Memorandum of Record. The RO is also responsible for submitting modification request(s) (sample of request is available upon request) when necessary.

4.1.5 Contractor Employees. The Contractor shall be responsible for the performance and conduct of Contractor’s employees at all times. Contractor employees in the performance of this contract, or any representative of the Contractor entering the installation, will abide by the security regulations listed in the contract and will be subject to such checks by the Government as deemed necessary. The Contractor shall not employ for performance under this contract any person whose employment would result in a conflict of interest with the Government’s standards of conduct.

4.1.5.1 Employee Supervision. The Government will not exercise any supervision or control over the Contractor’s employees performing services under this contract. Such employees will be accountable not to the Government but solely to the Contractor who, in turn, is responsible to the Government.

4.1.5.2 Employee Conduct. The Contractor’s employees shall conduct themselves in a proper manner at all times. The Contractor expressly agrees to remove from the site any individual whose continued employment is deemed by the COR to be contrary to the public interest or inconsistent with the best interests of National Security.

4.1.5.3 Standards of Dress. Contractor personnel are required to conform to proper dress standards as outlined is base policy.

4.1.5.3.1 Contractor Vetting Clerks. The daily standard for personnel working at the Contractor

Vetting Offices aboard the installation is described as “business casual.”

4.1.5.3.2 Commercial Vehicle Escort Liaison. The Contractor shall provide all employees working at the commercial vehicle lanes and escort lots uniforms at the Contractor’s expense. At a minimum the uniform shall consist of dark or khaki colored long slacks or trousers, dark colored collared shirt, black or brown closed-toe shoes, and nametag. Jackets/coats shall be identical in form, fit and function to include color.

The type and color of uniforms shall be approved by the Contracting Officer. The Contractor shall submit sample uniforms to the Contracting Officer for approval not less than thirty (30) days prior to the contract start date.

Contractor personnel shall always present a neat appearance, shall be easily recognize as contract employees, and wear each component (shirts, slacks or trousers, vests, hats, etc.) as a full uniform compliment at all times while on duty in order to present a professional appearance. All uniforms shall be in good repair, with no holes, tears, or heavy stains. Uniforms shall not contain commercial advertising except shirts/nametags may display the name of the Contractor's firm.

4.1.5.4 Smoking, Eating, Drinking. The Contractor shall not permit smoking, eating, or drinking in

Government provided facilities unless so designated by the Government. The Contractor shall only permit smoking outside in designated smoking areas away from the entrances.

4.1.5.5 Employee Property. The Contractor shall be responsible for the safety of the supplies, materials, equipment, and personal property of his employees from loss, damage, or theft.

4.1.5.6 Personnel Roster. At contract start date the Contractor shall provide the Government with a roster listing by functional area of all employees and their job titles. The Contractor shall update the roster quarterly and when personnel change.

4.2 Safety Requirements. The Contractor shall maintain safety and health standards consistent with the requirements of OSHA, DoDI 6055.1, DoD Safety and Occupational Health (SOH) Program, NAVMC 5100.8, Marine Corps Occupational Safety and Health (OSH) Program Manual, Contractor

Company Safety Program(s), and other requirements as set forth in this contract. The Contractor shall be responsible for providing Safety Training and will assume all associated costs.

4.2.1 Stop Work for Safety Non-compliance. If the Contractor fails or refuses to promptly comply with safety requirements, the COR may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No time lost due to any such stop work order will be made the subject of claim for extension of time or for excess costs or damages to the Contractor.

4.2.2 Accident Reporting. The Contractor shall maintain an accurate record of and will report to the COR orally, within one hour, all accidents resulting in death, trauma, occupational disease, property and/or equipment damage caused by the Contractor’s employees.

4.2.3 Emergency Medical Care. Only emergency medical care is available in Government facilities to Contractor employees who suffer on-the-job injury or illness.

4.3 Security Requirements.

4.3.1 Non-discloser. Neither the Contractor nor any of its employees will disclose, or cause to be disseminated, any information concerning the operations of the activity which could result in, or increase the likelihood of, the possibility of a breach of the activity’s security or interrupt the continuity of its operations.

4.3.2 Criminal Liability. The Contractor, his agents, or employees may be subject to criminal liability under Title 18, Sections 793 and 798 of the United States Code for disclosure of information relating to the services hereunder to any person not entitled to receive it, or failure to safeguard any classified or confidential/sensitive information that may come to the Contractor or any person under his control in connection with the work under this contract.,

4.3.3 Inquiries, Comments, Complaints. All inquiries, comments, or complaints arising from any matter observed, experienced, or learned of as a result, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information will be directed to the COR.

4.3.4 Deviations or Violations. Deviations from, or violations of, any of the provisions of this section will in addition to all other criminal and civil remedies provided by law, subject the Contractor to immediate termination for default and/or the individuals involved to a withdrawal of the Government’s acceptance and approval of employment.

4.4 Federal, DoD, Navy, Marine Corps and Base Regulations. All Contract employees shall be acquainted with and obey all Government regulations as posted, promulgated, referenced or provided by the COR.

4.5 BASE ACCESS INSTRUCTIONS FOR MARINE CORPS BASE CAMP LEJEUNE AND

MARINE CORPS AIR STATION NEW RIVER

-Contractors and/or Delivery drivers must have in their possession: their contract number, delivery address, and sponsor’s contact information in order to gain initial access to the base. For services the Contracting

Officer’s Representative (COR) is the sponsor, for supply deliveries the customer/delivery point of contact is the sponsor.

Contract Number:

Sponsor/COR:

Phone Number:

Delivery Address:

-Contractors must be registered in the Defense Biometrics Identification System (DBIDS). It is the

Contractor’s responsibility to ensure all their employees and or subcontractors are properly registered within

DBIDS.

-DBIDS credentials will be valid for the duration of your contract, not to exceed three years; however, re-vetting of individuals' information will occur each year.

-Contractors requiring access for over 60 days will receive a credential valid for up to one year.

-Contractors requiring access for less than 60 days will receive a temporary paper pass.

-Contractor Common Access Card (CAC) Eligibility: Contractor personnel authorized CAC's are exempt from

DBIDS enrollment.

-If you have questions regarding base access, Contractor CAC or DBIDS requirements contact the Contractor

Vetting Office at 910-451-0283/0284/0285.

**The Government will not be responsible for any contractor access delays. Delays that may result from inadequate planning are strictly the responsibility of the contractor.

5.0 Government Furnished Information Technology Systems. The Contractor shall be required to utilize Government provided Information Technology (IT) systems. These systems include, but are not limited to:

Computer Workstation Including Hardware/Software

Photo Imager

Finger print Scanner

5.1 Common Access Card (CAC) Training Requirements. Contract employees are required to have a Common Access Card (CAC) for Government computer use, and must complete the following training courses annually: Privacy Act, Personal Identifiable Information, Information Awareness, Cyber

Awareness, Anti-Terrorism, and Records Management. The courses are available through a Government approved web site at no cost to the Contractor.

6.0 Government Furnished Property and Equipment. The Government will provide without cost facilities, equipment, materials and services listed below. The Contractor shall maintain all Government Furnished

Equipment (GFE), property referenced below by performing user Preventive Maintenance Checks and Services as required by the manufacturer. When equipment requires repair, the Contractor shall perform troubleshooting IAW the operator/user manual before submitting a completed purchase request to the Government.

Equipment provided will be used only in performance of tasks required by this contract.

Equipment will not be used for personal reasons. The Contractor shall bear the cost of any repairs caused by negligence or abuse by the Contractor’s employees.

6.1 Facilities. The Government will furnish office and common area space for use by the

Contractor during performance of this contract. All Contract employees cleared and properly identified, shall be allowed access to the contractor designated areas solely for the purpose of performing IAW this contract and only during the designated working hours as stipulated in this contract. The contractor shall ensure that all persons have vacated the contractor work area at the end of the workday. Modifications of the facilities and workstations are not authorized. Damages incurred on the facilities by the Contractor through conduct or neglect will be repaired or replaced at the

Contractor’s expense.

6.1.2 Physical Security. The Contractor shall be responsible for safeguarding all Government property provided for the Contractor’s use. At the end of each day all Government facilities, equipment, and materials will be secured by the Government.

6.1.3 Parking for Contractor Personnel. Parking for the contractor’s personnel will be available near their assigned duty locations with the exception of the Piney Green Road CVO, Piney Green Road

Gate/Commercial Vehicle Lanes, and Piney Green Road Escort Lot. The contractor will be limited to two (2) parking spaces at the Piney Green CVO and two (2) parking spaces at the Piney Green Road

Escort Lot. Contractor personnel assigned to the Piney Green Road areas may park at the Camp Lejeune

Visitors Center, building 818, Holcomb Blvd, MCB Camp Lejeune. It is the contractor’s responsibility to ensure all contractor personnel are at their designated work areas during operating hours.

6.2 Equipment. Equipment identified below will be provided, repaired, and replaced by the

Government, unless repairs are due to negligence or abuse by the Contractor’s employees in which case e the Contractor shall bear the cost. Upon completion or termination of the contract all GFE identified below will be returned to the Government in the same condition as received, less fair wear and tear.

Flash Lights

Radios

Cell Phones

Reflective Vests

6.2.1 Joint Inventory. The Contractor and a Government representative will conduct a joint inventory on contract start date to verify the quantity and condition of GFE. Inventory will be completed within 30 calendar days of contract start date and signed for by the Contractor. The Contractor and the

Government will certify the findings of this joint inventory and report discrepancies to the COR. The

Contractor shall not remove GFE from the facility unless approved by the COR. The Contractor shall conduct an Annual Inventory of GFE IAW MCO P4790.2 (submit completed inventory to the COR by end of inventory month with explanation of missing items). The Contractor shall bear the cost of replacing missing GFE.

6.2.2 Unserviceable Government Furnished Equipment (GFE). The Contractor is responsible to identify and prepare unserviceable GFE to the Government for disposition actions. The Contractor shall move the GFE to an area identified by the Government. Contractor is also responsible to place new GFE in its location to include unload from the carrier, uncrate/unbox, assemble as required, and test/check within three work days. In the event GFE requires special arrangements for operation (i.e., electrical or floor mounting) the Contractor has three days upon completion to operationally check the item.

6.3 Services. Utilities and telephones will be provided at the Contracting Vetting Offices only.

Utilities and telephones are not available at the escort lots and commercial vehicle lanes.

6.3.1 Utilities. The Government will provide, at no cost to the Contractor, electricity, heat, air conditioning, water, and sewage.

6.3.2 Telephones. The Government will provide telephones with the necessary capabilities (local, DSN, long distance) required to perform the work described in this contract only; other long distance phone calls are not authorized. Government telephones will not be used for personal reasons. The

Contractor shall pay for all personal, long distance calls made by their employees from a Government telephone.

6.3.3 Trash Collection. The Government will provide a trash dumpster and pickup service.

Untreated, unpainted, and unsoiled wooden pallets and unserviceable items that cannot be placed in a dumpster will be separated as required and delivered to the respective drop off site by the Contractor.

Items requiring triple rinse before disposal will be completed by the Contractor. A dumpster for cardboard, metal, treated/soiled/painted wood products, and recycle items are provided and will be used.

6.3.4 Recyclables. Receptacles for recyclables are provided within the workspace areas and will be used.

7.0 Contractor Furnished Items. Except for those items or services specifically stated to be

Government furnished, the Contractor shall furnish everything required to perform this service, i.e., all administrative supplies, employee reflective gear, personal protective equipment (PPE), uniforms, rain gear, and gloves.

7.1 Housekeeping. The Contractor shall be responsible for cleaning all contractor occupied spaces, to include all office areas, workstations, and shelters.

8.0 Quality Assurance Surveillance Plan (QASP). The COR will evaluate the Contractor's contract performance by using a QASP to assure services meet the requirements of this contract. The

Government's QASP is not a substitute for Quality Control by the Contractor.

8.1 Purpose. This QASP has been developed to provide the standard of surveillance for monitoring contractor services in support of this contract. The Contracting Officer (KO) will be appointed at the time of award and COR contact information will be provided. The COR will supervise the performance of Quality Assurance Evaluators (QAEs) and will use this QASP to ensure the standards of the contract are being met.

8.2 Performance Standards. The QASP provides a systematic method to evaluate the service the Contractor is required to furnish. The COR will assess the Contractor’s performance to ensure the

Contractor is performing up to the specified standards. The standards for this contract are stated in the

Performance Requirement Summary (PRS) included in this QASP.

8.3 Management and Oversight. The QASP is based on the premise that the Contractor, not the Government, is responsible for the management and any Quality Control action required to meet the terms of the contract. The performance requirements recognize that the Contractor is not a perfect manager and that unforeseen requirements and uncontrollable problems do occur. Good management and use of an adequate Quality Control Plan will allow the Contractor to operate within specific performance requirements. QASPs are designed to be objective, fair, and consistent in evaluating Contractor performance against the provided standards.

8.4 Acceptable Quality Levels (AQLs). AQLs have been established in the PRS and provide performance standards that the Contractor will meet in performing the contract. In the event the

Contractor does not meet the established AQLs, the Contracting Officer has the right to exercise the negative incentives stated in this QASP.

8.5 Primary Method of Surveillance/Evaluation. The COR will perform evaluation based on using one of the various methods outlined in the PRS table included in this QASP. The following methods may be incorporated into the PRS to monitor contract performance:

8.5.1 Random Sampling (RS). Random Sampling is based on the premise that each and every occurrence of work has an equal chance of being inspected. In order to draw valid conclusions about the work performance, surveillance by RS must be statistically valid. The key elements are:

8.5.1.1 Sample size is specified for a given population to achieve a predetermined level of statistical accuracy.

8.5.1.2 Work occurrences must be selected for evaluation by a random selection procedure. As a result, each occurrence has an equal chance of being selected.

8.5.1.3 Sampling intervals must be predetermined.

8.5.1.4 Surveillance data gathered by other methods (i.e., customer complaints and unscheduled inspections) cannot be combined with data gathered through RS for performance evaluation determinations.

8.5.2 Planned Sampling. Quality Assurance surveillance based on planned sampling is a subjective process. The Government will document the criteria and rationale used for selecting the sample. The criteria will include, but not be limited to specific work occurrences, sample sizes, and services that receive little or no evaluation.

8.5.3 100% Inspection. Quality Assurance surveillance based on inspection where specific characteristics of every performance unit are examined and tested to determine conformance with requirements.

8.5.4 Customer Surveys and Validated Customer Complaints. The survey surveillance method is where customers and end users are surveyed to provide input on specific service levels. The validated customer complaint surveillance method is based on customer awareness and satisfaction, and is mainly used to supplement other surveillance methods. Customers familiar with contract requirements notify the

Government when there is a case of poor performance or nonperformance. Upon notification, the

Government investigates the report and documents any valid performance problems.

8.5.5 Interactive Customer Evaluations (ICE). ICE is a MCB web-based evaluation that the customer uses to provide feedback on services provided. The customer will rate on a scale from Awful to

Excellent the quality and timeliness of the services received from the Contractor.

8.6 Negative Incentives. If any of the performance requirements does not meet the AQL set in the PRS table, the COR shall document the discrepancy(s) and shall notify the Contractor promptly, and the Contracting Officer on a monthly basis, for appropriate action. When the performance is below the

AQL standard, the Government may implement a negative incentive that includes increased surveillance and/or Contractor reporting, as well as documentation on the Contractor's Performance Assessment

Reporting System (CPARS). If the Contractor's performance does not improve by the second month, a meeting will be held to review additional corrective actions or to determine financial penalties to be assessed the contractor.

8.7 Notification. The COR will notify the Contracting Officer (KO), in writing, of unacceptable quality levels. The KO will promptly provide written notification of discrepancies on a monthly basis, or immediately if the situation significantly affects the well-being of the project. The Contractor will be given the opportunity to respond, in writing, to each discrepancy.

8.8 Response. The Contractor shall provide a written response to the cause and the corrective action to prevent recurrence within ten (10) working days after receipt of the COR’s notification. The

Contractor should cite specific quality assurance program procedures or new procedures instituted to prevent recurrence.

8.9 Records. The COR will maintain contract surveillance files as directed by the KO.

8.10 Ratings. Past performance information shall be entered into CPARS, the Government wide evaluation reporting tool for all past performance reports on contracts and orders. Each factor and sub factor used shall be evaluated and a supporting narrative provided. Each evaluation factor shall be rated in accordance with a five scale rating system (i.e., exceptional, very good, satisfactory, marginal, and unsatisfactory). The ratings and narratives must reflect the definitions in the tables 42-1 or 42-2 of the

Federal Acquisition Regulation (FAR).

8.11 Documentation. Documentation used and referenced to perform surveillance will consist of monthly reports, Contractor plans and procedures, schedules, customer feedback and contract data requirements.

8.11.1 Recording Observations. The COR shall use Surveillance Logs to record information on scheduled observations and deficiencies noted. Each observation is recorded on the log. The documents then become a formal record for reference. The contractor is to be told each time that a deficiency is found during scheduled observations. The COR makes a notation on the Surveillance Log of the date and time the deficiency was discovered, and subsequently requests that the Contractor initial the notation, documenting notification of the deficiency only.

8.11.2 Potential Unacceptable Performance. The COR must identify the specific service that is unacceptable and the possible causes, and ask a number of questions which if answered, will probably pinpoint the source of the problem.

8.11.3 Documenting Unacceptable Performance. The COR must attempt to resolve the problem with the Contractor. The original log and the attempted solution (along with an evaluation of results) are forwarded to the KO through the COR. Based on the severity of the discrepancy and the success of the solution, the COR will notify the KO. The contractor shall complete a response to the unacceptable evaluation if requested by the KO or by its own choice.

8.12 Taking Action.

8.12.1 The COR may evaluate the Contractor’s performance and document any non-compliance, but only the KO may take action against the Contractor for an unacceptable rating.

8.12.2 When the Contractor’s performance is unacceptable and a formal action is indicated, the

COR will determine what action is appropriate for the specific circumstances and make a recommendation to the KO.

8.13 Documentation. The COR retains a copy of all inspection schedules and surveillance activity logs during the course of the contract, and forwards them for inclusion in the contract file at the end of the surveillance period. However, when a specific service becomes unsatisfactory during a surveillance period, the inspection documentation supporting the contract discrepancy report is forwarded to the KO.

8.14 Performance Requirements Summary. The performance standards for this PWS are stated in the Performance Requirements Summary (PRS) below.

PWS Section Sub-Section Performance Standards Acceptable

Quality Level

Surveillance

Method

3.2 Contractor

Vetting Clerk

Services

3.2.1 Locations for

Contracting

Vetting Clerk

Services

All sixteen (16) workstations are staffed during hours of operation.

100% 100%

Inspection

3.2 Contractor

Vetting Clerk

Services

3.2.6 Operate

Computerized

Database

Contractor personnel are responsible for entering data, verifying accuracy of data, and updating data as changes occur.

95% Random

Sampling

3.2 Contractor

Vetting Clerk

Services

3.2.7 Contractor

Vetting Office

Daily Status Log

Contractor Vetting Office Daily Status Logs are correctly completed and turned in at the close of business each day.

95% Random

Sampling

3.3 Commercial

Vehicle Escort

Liaison

3.3.5 Commercial

Vehicle Logs

Commercial Vehicles Logs are correctly completed and turned in at the close of business each day.

95% Random

Sampling

3.3 Commercial

Vehicle Escort

Liaison

3.3.2 and 3.3.8 Contractor staff exhibits a professional appearance and communicates with customers in a professional manner. Address appropriate issues as necessary to law enforcement/PMO personnel

95% Random

Survey

4.0 General

Requirements

4.1 – 4.1.5.6 Contractor staff exhibits a professional appearance and communicates with customers in a professional and polite manner.

95% Random

Survey

9.0 Deliverables. The Contractor shall provide the following data deliverables:

Contract

Reference Description Delivery Date

(1) 4.1.5.6 Personnel Roster at contract start date

Authority: standard contractor format

Frequency: quarterly or as key personnel change

Distribution: COR

(2) 3.3.5 Commercial Vehicle Log at close of business each day

Authority: Government provided form

Frequency: daily

(3) 3.2.7 Contractor Vetting Office Daily Status Log at close of business each day

Authority: Government provided form

Frequency: daily

10.0 Contractor’s Unauthorized Work Performance. The contractor shall not perform work that deviates from contract requirements and specifications. If the contractor deviates from contract requirements and specifications without approval of the CONTRACTING OFFICER, such deviation shall be at the risk of the contractor and any cost related thereto shall be borne by the contractor.

11.0 Government Points of Contact. The Government points of contact are not warranted Contracting

Officers and do not have the authority to take any action, either directly or indirectly, that would change the pricing, quantity, place of performance, delivery schedule, or any other terms and conditions of the contract.

11.1 Contracting Officer’s Representative: Phone: Email: WILL BE PROVIDED ON AWARD

Appendix 1 Definitions and Acronyms.

General. Nomenclature unique to military operations is part of this contract. Therefore, definitions of words, phrases, and acronyms are provided as follows:

1.0 Definitions.

Acceptable Quality Level (AQL). The percentage required for performance to be determined acceptable. The allowable leeway or variance from a standard before the Government will reject the specific service. An AQL does not allow the Contractor to knowingly offer defective service but admits that defective performance may sometimes occur. As long as the percent of defective performance does not exceed the AQL, the Government will not assess damages; however, the Contractor will re-perform the service, if required by the Government.

Base Order. A directive signed by the Commanding Officer that disseminates guidance and information to Base organizations.

Contracting Officer (KO). The duly appointed Government agent authorized to award or administer contracts. The Contracting Officer is the only person authorized to contractually obligate the

Government.

Contractor Discrepancy Report (CDR). A report sent by the Government to the Contractor addressing unsatisfactory performance. The CDR requires the Contractor to explain to the contracting officer in writing, within 10 calendar days, why performance is unsatisfactory, how performance will be returned to satisfactory levels, and how recurrence of the problem will be prevented in the future.

Contracting Officer’s Representative (COR). One or more Government employees authorized in writing by the Contracting Officer to act on his behalf. A copy of each authorization will be forwarded to the Contractor.

Identification Cards. Cards issued for the purpose of identification for active duty military personnel;

reserve and retired military personnel; noncombatants including medical and religious personnel who serve in or accompany the U.S. Armed Forces and civilians who accompany the U.S. Armed Forces;

military personnel dependents; Federal civilian employees; non-appropriated fund civilian employees;

Contractor personnel; and personnel in resident service organizations.

Interactive Customer Evaluation (ICE).