Solicitation 19GE5023R0093.pdf

19GE5023R0093

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

5. SOLICITATION NUMBER

19GE5023R0093

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

07/24/2023

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Nadja U. Reinmueller

b. TELEPHONE NUMBER (No collect calls)

c. EMAIL ReinmuellerNU@state.gov

8. OFFER DUE DATE / LOCAL

TIME

CODE FRANK

AMERICAN CONSULATE GENERAL FRANKFURT

GIESSENER STRASSE 30

ATTN: RPSO

60435, FRANKFURT, GERMANY

9. ISSUED BY X UNRESTRICTED OR SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

X

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER DPAS

(15 CFR 700)

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

MULTICODE15. DELIVER TO

SEE

SEE TEXT

NOTE TO VENDOR

Multi, XX 00000

CODE OPEAQM16. ADMINISTERED BY

RPSO Frankfurt OPE/AQM/IP/RPSO Frankfurt Office of Acquisition (AQM) Frankfurt

FACILITY

CODE

CODE

Contact UEI:

Telephone No.

17a. CONTRACTOR/

OFFEROR

OPEAQMCODE18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY BERLIN

CLAYALLEE 170

ATTN: FMC

BERLIN 14191

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Line Items Section

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA X ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. _____________________________ OFFER

DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK 5)

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) Nicolas Wilhelm

31c. DATE SIGNED 07/24/2023

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

CGFS // CGFS

Line Item Summary

Solicitation Number:

19GE5023R0093

Contract Number: Title: Frankfurt, Instructional Design & Training Service

Date of Solicitation:

07/24/2023

Line Item No.

Description Quantity Unit Unit Price Total Cost

001 BASE YEAR

Instructional Design and Training Services inclusive of the following Sub CLIN's/ Hourly Rates per Position:

0001 - Principal 0002 - Project Manager 0003 - Analyst/Researcher 0004 - Senior Instructional Designer 0005 - Instructional Designer 0006 - Software Engineer 0007 - Graphic Artist 0008 - Jr. Graphic Artist 0009 - Content Producer 0010 - Senior Facilitator/ Instructor 0011 - Facilitator/Instructor 0012 - Video Producer / Senior Video Editor 0013 - Junior Video Editor 0014 - Office Manager/Admin

0015 - DBA

DO NOT INSERT PRICES HERE.

Prices shall ONLY be submitted in Section 1,III,H.

Type of Contract Pricing: FFP Doc Ref No:

Delivery Date FOB:

0.00 EA

002 OPTION YEAR ONE

Instructional Design and Training Services inclusive of the following Sub CLIN's/ Hourly Rates per Position:

1001 - Principal 1002 - Project Manager 1003 - Analyst/Researcher 1004 - Senior Instructional Designer 1005 - Instructional Designer 1006 - Software Engineer 1007 - Graphic Artist 1008 - Jr. Graphic Artist 1009 - Content Producer 1010 - Senior Facilitator/ Instructor 1011 - Facilitator/Instructor 1012 - Video Producer / Senior Video Editor 1013 - Junior Video Editor 1014 - Office Manager/Admin

1015 - DBA

DO NOT INSERT PRICES HERE.

Prices shall ONLY be submitted in Section 1,III,H.

Type of Contract Pricing: FFP Doc Ref No:

Delivery Date FOB:

0.00 EA

003 OPTION YEAR TWO

Instructional Design and Training Services inclusive of the following Sub CLIN's/ Hourly Rates per Position:

2001 - Principal 2002 - Project Manager 2003 - Analyst/Researcher 2004 - Senior Instructional Designer 2005 - Instructional Designer 2006 - Software Engineer 2007 - Graphic Artist 2008 - Jr. Graphic Artist

0.00 EA

Line Item Summary

Solicitation Number:

19GE5023R0093

Contract Number: Title: Frankfurt, Instructional Design & Training Service

Date of Solicitation:

07/24/2023

Line Item No.

Description Quantity Unit Unit Price Total Cost

2009 - Content Producer 2010 - Senior Facilitator/ Instructor 2011 - Facilitator/Instructor 2012 - Video Producer / Senior Video Editor 2013 - Junior Video Editor 2014 - Office Manager/Admin

2015 - DBA

DO NOT INSERT PRICES HERE.

Prices shall ONLY be submitted in Section 1,III,H.

Type of Contract Pricing: FFP Doc Ref No:

Delivery Date FOB:

004 OPTION YEAR THREE

Instructional Design and Training Services inclusive of the following Sub CLIN's/ Hourly Rates per Position:

3001 - Principal 3002 - Project Manager 3003 - Analyst/Researcher 3004 - Senior Instructional Designer 3005 - Instructional Designer 3006 - Software Engineer 3007 - Graphic Artist 3008 - Jr. Graphic Artist 3009 - Content Producer 3010 - Senior Facilitator/ Instructor 3011 - Facilitator/Instructor 3012 - Video Producer / Senior Video Editor 3013 - Junior Video Editor 3014 - Office Manager/Admin

3015 - DBA

DO NOT INSERT PRICES HERE.

Prices shall ONLY be submitted in Section 1,III,H.

Type of Contract Pricing: FFP Doc Ref No:

Delivery Date FOB:

0.00 EA

005 OPTION YEAR FOUR

Instructional Design and Training Services inclusive of the following Sub CLIN's/ Hourly Rates per Position:

4001 - Principal 4002 - Project Manager 4003 - Analyst/Researcher 4004 - Senior Instructional Designer 4005 - Instructional Designer 4006 - Software Engineer 4007 - Graphic Artist 4008 - Jr. Graphic Artist 4009 - Content Producer 4010 - Senior Facilitator/ Instructor 4011 - Facilitator/Instructor 4012 - Video Producer / Senior Video Editor 4013 - Junior Video Editor 4014 - Office Manager/Admin

4015 - DBA

DO NOT INSERT PRICES HERE.

Prices shall ONLY be submitted in Section 1,III,H.

Type of Contract Pricing: FFP Doc Ref No:

Delivery Date FOB:

0.00 EA

19GE5023R0093 US Consulate General Frankfurt, Germany Instructional Design and Training Services Page 4 of 112

TABLE OF CONTENTS

Section 1 – The Schedule

* SF 1449 cover sheet

* Continuation To SF-1449, Prices, Block 23

* Continuation To SF-1449, Schedule Of Supplies / Services, Block 20 Description /

Specifications / Work Statement

Attachment 1 Key Personnel Attachment 2 Past Performance and Experience Attachment 3 W-14 Certificate of Foreign Contracting Party Attachment 4 Instructions for Form W-14

Section 2 – Contract Clauses

* Contract Clauses

* Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part

Section 3 – Solicitation Provisions

* Solicitation Provisions

* Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 4 – Evaluation Factors

* Evaluation Factors

* Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 5 – Representations and Certifications

* Offeror Representations and Certifications

* Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

19GE5023R0093 US Consulate General Frankfurt, Germany Instructional Design and Training Services Page 5 of 112

SECTION 1 – THE SCHEDULE

I BACKGROUND / SCOPE OF SERVICES

A. The US Consulate General Frankfurt requires instructional design and training services in support of the Regional Support Center at the U.S. Consulate General Frankfurt, Germany and the Regional Training Center at the U.S. Embassy Bangkok, Thailand.

The contractor shall provide instructional design and training services in accordance with the specifications described in Section 1, Sub Section IV Specifications / Statement of Work and the terms and conditions of the contract.

The Contractor shall perform all work required in the statement of work for the performance of an indefinite delivery/indefinite quantity contract, for various projects required by the Regional Support Center at the U.S. Consulate Frankfurt, Germany and future projects required by the Regional Training Center in Bangkok, Thailand. The Contracting Officer shall order individual requirements through task orders. The scope of services required shall include, but is not limited to course design and analyses, update of course materials, and training services.

It is anticipated that resulting from this solicitation three (3) separate contracts will be awarded.

B. The resulting contract shall be an Indefinite Delivery / Indefinite Quantity (IDIQ) type contract with fixed unit prices under which firm fixed unit price task orders will be issued.

The contract shall remain unfunded. The fixed prices for the services are specified in Section 1, III, H. – Pricing.

All quantities listed in the Schedule are reasonable estimates per year based on experience. They do not obligate the USG to order those quantities.

The Contractor shall furnish to the Government, when and if ordered, the supplies or services as specified in the Schedule. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations. Except as specified in the Delivery-Order Limitations clause or in the paragraph below, there is no limit on the number of orders that may be issued/ordered.

Reimbursement of certain expenses in addition to the fixed price such as hiring additional specialists or travel costs not included in the job categories will be negotiated before task orders are issued.

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C. MINIMUM (Reference Section I, Clause 52.216-22(b))

During the term of this contract, the Government shall order, as a minimum, services in an amount of at least $3,000.00 or equivalent in local currency.

The Government makes no guarantee as to the number of orders or actual amount of services that will be requested above the guaranteed minimum of $3,000.00 or equivalent in local currency.

The maximum dollar value during the entire life of this contract is $4,900,000.00.

II ACRONYMS AND ABBREVIATIONS

Acronym Definition

CLIN Contract Line Item Number

CO Contracting Officer

COR Contracting Officer´s Representative

FAR Federal Acquisition Regulations

FMO Financial Management Office

GFP Government Furnished Property

QA Quality Assurance

RSO Regional Security Office

SOW Statement of Work

TCN Third Country Nationals

USG United States Government

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III PRICES

A. The contractor shall complete all work, including integration services, furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for the firm fixed unit prices indicated below and within the time specified herein. These individual prices shall include all labor, materials, profit, travel to post and, if applicable, value-added tax (VAT).

Any costs not separately priced will be considered to be included in the individual prices as overhead or other indirect cost. No additional sums will be payable on account of any escalation in the cost of materials, equipment, or labor, or because of the contractor's failure to properly estimate or accurately predict the cost or difficulty of achieving the results required by this contract. Nor will the contract price be adjusted on account of fluctuations in the currency exchange rates.

The currency shall be fixed and cannot be changed by modification to the contract.

B. Price Adjustment Based on Laws Prices may be adjusted during the performance period of the contract as a result of laws enacted by the host government, if such change in the laws has a direct impact on the cost to the contractor to perform this contract at the contracted rate. In that event, the Contracting Officer may enter into negotiations with the contractor to modify the contract to adjust the premium rate(s). The contractor agrees to provide all documentation necessary to support any requested adjustment.

C. VAT – The Government will not reimburse the Contractor for VAT under this contract.

The Contractor shall not include a line for VAT on Invoices as the U.S. Embassy has a tax exemption certificate with the host government.

D. DEFENSE BASE ACT INSURANCE (DBA)

DBA insurance is required for all United States citizens or residents and individuals hired in the United States, regardless of citizenship for any construction and services for U. S.

overseas contracts over US$3,500.00. DBA insurance is also required for all Host Country Nationals (HCNs) and Third Country Nationals (TCNs) working overseas unless waived by the Department of Labor (DOL).

Only the countries listed currently on the DOL’s Active DBA Waivers are not required to have DBA insurance for Host Country Nationals (HCNs) and Third Country Nationals (TCNs). See website for country waivers:

https://www.dol.gov/owcp/dlhwc/dbawaivers/dbawaivers.htm

The waiver is only valid if alternative worker’s compensation benefits are provided to the waived employees pursuant to applicable local law. If there are no local worker’s https://www.dol.gov/owcp/dlhwc/dbawaivers/dbawaivers.htm

19GE5023R0093 US Consulate General Frankfurt, Germany Instructional Design and Training Services Page 8 of 112 compensation laws, the waiver has no effect and HCN and TCN (if applicable by local law) working under a U. S. contract shall be included and covered under the DBA.

The DBA insurance may be obtained from any authorized DBA insurance broker, see

FAR52.228-3 WORKER’S COMPENSATION INSURANCE (DEFENSE BASE ACT)

(APR1984). New DBA insurances policies can be purchased directly from any DOL approvedinsurance carrier.

A list of DOL approved carriers may be found at:

http://www.dol.gov/owcp/dlhwc/lscarrier.htm.

The Contractor will be reimbursed for DBA only to the extent the contractor provides documentary proof that DBA has been paid and only to the extent quoted in the Pricing Schedule.

Germany is listed on the current DOL DBA waiver list with a waiver until 01/09/2028.

The waiver does not apply to US citizens, legal residents of the United States or to who was hired in the United States of America.

E. TRAVEL COSTS (COST-REIMBURSEMENT)

(a) Except as otherwise provided herein, the Contractor shall be reimbursed for its reasonable actual travel costs in accordance with its usual accounting practices consistent with FAR Subpart 31.2, specifically FAR 31.205-46. Travel must be directly related to and required for performance of this contract, and authorized in advance and in writing by the Contracting Officer's Representative (COR). In no event shall costs associated with employee commuting be reimbursable as a direct cost under this contract.

(b) The Contractor shall include a breakout of all authorized travel expenses as an attachment to its invoices.

(c) Administrative support (coordination of travel arrangements, etc.) will be the responsibility of the Contractor.

(d) Should any Contractor personnel be requested to perform in any area which has been determined by the Department of State to be a hazardous duty area, hazardous duty premium pay may be payable at the same rate as would be given to Department of State direct-hire employees pursuant to Chapter 650 of the U.S. Department of State Standardized Regulations (Government Civilians, Foreign Areas). Each employee will be notified upon arrival at any hazardous duty area of the applicable rates, terms and conditions at the time of performance. Hazardous duty premium pay shall not be burdened with any indirect costs (e.g., overhead, G and A) or fee/profit.

(e) When local travel between the Contractor employee's regular place of performance and other locations is specifically authorized by the COR, transportation expenses shall be allowable costs under this contract. For the purposes of this clause, local travel means travel within a 50 mile radius of the Contractor employee's regular place of performance and does not include daily commuting or associated costs.

http://www.dol.gov/owcp/dlhwc/lscarrier.htm

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(f) For travel where use of a personal automobile has been specifically authorized by the COR, reimbursement shall be computed on the basis of actual miles traveled from stat starting point to destination. Other related miscellaneous expenses, such as tolls and parking fees, incurred in the performance of tasks authorized under this contract, will be reimbursed. Car rentals require advance approval by the COR and will be authorized only when consistent with good business practice. Allowable costs shall not exceed the actual cost of renting a compact automobile (a maximum of one for four Contractor personnel), unless extenuating circumstances (e.g., excess baggage) require other arrangements and subsequent COR approval is obtained.

(g) The Government will reimburse the Contractor for Contractor employee's travel time to or from other authorized work locations, except that for labor categories which are exempt from the Fair Labor Standards Act (FSLA), a reimbursement will be allowed only for travel during the employee's regular working hours. The Contractor will not be reimbursed for time spent in stand down or temporary layovers by FLSA exempt contractor employees for the convenience of the Contractor except as authorized by the Federal Travel Regulations.

(h) The Contractor shall be responsible for ensuring that all personnel who will be required to travel outside the United States have current and valid passports. The Contractor shall also be responsible for obtaining any visas required for travel to foreign countries under this contract. The Contractor shall make no direct labor charges for obtaining/maintaining passports and/or visas.

F. Offeror, insert the currency of prices offered _______________________

G. Task orders shall be issued to the Contractor on a firm fixed price basis. In establishing the fixed price for individual task orders, the rates for the required services shall use the fixed fully burdened hourly labor rates listed below. The fixed hourly rates shall include all direct, and indirect costs, including profit.

Any locally acquired (Non-Defense Base Act Insurance) costs of Workers’ Compensation and War-Hazard Insurance shall not be a direct reimbursement.

H. The fixed prices for the services as specified in Section IV – Statement of Work are set forth below (to be submitted by Offeror as part of proposal and made part of the contract with award):

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Pricing:

CLIN 0001 Base Year

Sub CLINs Labor Category Est. Qty Hr/ Yr

Unit Price / Hr Total Price

0001 Principal*

0002 Project Manager*

0003 Analyst/Researcher*

Senior Instructional Designer* 100

0005 Instructional Designer

0006 Software Engineer

0007 Graphic Artist

0008 Jr. Graphic Artist

0009 Content Producer

Senior Facilitator/ Instructor* 200

0011 Facilitator/Instructor

0012 Video Producer / Senior Video Editor

0013 Junior Video Editor

0014 Office Manager/Admin

0015 DBA

(Defense Base Act Insurance)

Total Amount Base Year

*Key Personnel **The billing rates include all direct labor, profit, overhead costs, and other associated costs.

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CLIN 1001 Option Year One

1001 Principal*

1002 Project Manager*

1003 Analyst/Researcher*

1005 Instructional Designer

1006 Software Engineer

1007 Graphic Artist

1008 Jr. Graphic Artist

1009 Content Producer

1011 Facilitator/Instructor

1012 Video Producer / Senior Video Editor

1013 Junior Video Editor

1014 Office Manager/Admin

1015 DBA

(Defense Base Act Insurance)

Total Amount Option Year One

19GE5023R0093 US Consulate General Frankfurt, Germany Instructional Design and Training Services Page 12 of 112

CLIN 2001 Option Year Two

2001 Principal*

2002 Project Manager*

2003 Analyst/Researcher*

2005 Instructional Designer

2006 Software Engineer

2007 Graphic Artist

2008 Jr. Graphic Artist

2009 Content Producer

2011 Facilitator/Instructor

2012 Video Producer / Senior Video Editor

2013 Junior Video Editor

2014 Office Manager/Admin

2015 DBA

(Defense Base Act Insurance)

Total Amount Option Year Two

19GE5023R0093 US Consulate General Frankfurt, Germany Instructional Design and Training Services Page 13 of 112

CLIN 3001 Option Year Three

3001 Principal*

3002 Project Manager*

3003 Analyst/Researcher*

3005 Instructional Designer

3006 Software Engineer

3007 Graphic Artist

3008 Jr. Graphic Artist

3009 Content Producer

3011 Facilitator/Instructor

3012 Video Producer / Senior Video Editor

3013 Junior Video Editor

3014 Office Manager/Admin

3015 DBA

(Defense Base Act Insurance)

Total Amount Option Year Three

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CLIN 4001 Option Year Four

4001 Principal*

4002 Project Manager*

4003 Analyst/Researcher*

4005 Instructional Designer

4006 Software Engineer

4007 Graphic Artist

4008 Jr. Graphic Artist

4009 Content Producer

4011 Facilitator/Instructor

4012 Video Producer / Senior Video Editor

4013 Junior Video Editor

4014 Office Manager/Admin

4015 DBA

(Defense Base Act Insurance)

Total Amount Option Year Four

19GE5023R0093 US Consulate General Frankfurt, Germany Instructional Design and Training Services Page 15 of 112

IV SPECIFICATIONS / STATEMENT OF WORK

1. SCOPE OF SERVICES

A GENERAL INFORMATION

Introduction -This contractor is required to provide a variety of instructional design and training services as required by the Government. Individual requirements shall be met by the negotiation of separate task orders to the contract.

B REQUIREMENTS

a. Description of the Requiring Office

The Contractor shall provide instructional design and training services in support of the Regional Support Center at the U.S. Consulate General Frankfurt, Germany. The Regional Support Center (RSC) Frankfurt is the forward deployed training and innovation center for the Executive Director of the Bureaus of European Affairs and International Organizations (EUR- IO/EX), with the primary mission of “Strengthening the management platform of EUR-IO posts”. RSC’s regional support subsections include Financial Management, General Services, Human Resources, Information Management, and Training and Development. RSC maintains a training center at the U.S. General Consulate Frankfurt, Germany. RSC also employs skilled trainers and adjunct faculty who deliver content in management and professional development areas.

The Regional Training Center in Bangkok, Thailand may have a need to use this contract for instructional design and training services during the period of performance. Should a need arise, a task order will be negotiated using the fixed hourly rates stipulated in Section 1.III.H. Pricing of the contract. Travel Costs will be reimbursed see Section 1,III, F Travel Costs.

b. General Requirements

1. Requirements under this contract is a multidiscipline effort that requires complete instructional design and training services for various functional areas focused on workplace learning with a culturally diverse pool of adult learners. The instructional design/ development and training support services provided for staff across EUR include, but are not limited to:

Training needs assessments (qualitative and quantitative research), tasks analyses, and instructional analyses Web-based training and simulations Instructor-led training curricula in virtual, blended, and in-person modes.

Complete program or course learning packages, including: learning objectives, facilitator guides, visual and auditory learning aids, gamified learning aids, and dynamic learning content

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Video-based training and information programs Internet-and Intranet-based knowledge dissemination applications Training marketing and implementation plans Functional requirements analyses for learning management systems; and Training evaluation.

2. The Government will evaluate the Contractor’s qualification based on:

(a) Qualification and experience of its key personnel; and

(b) Past performance

(c) Strategic plan on its approach to perform the services described in Section 1.IV Statement of Work.

3. The Contractor will receive specific requirements for each instructional design and/or training service requirement and work with staff at the requiring office to provide a quotation for the required services. A task order will be issued by the Contracting Officer for each requirement based on a fair and reasonable offer. The Contracting Officer reserves the right to compete each requirement among the contractors resulting from the multiple awards.

4. The Contractor shall submit to the Contracting Officer’s Representative (COR) a report within five working days upon the completion of each project.

c. Special Requirements

Requirements regarding the period of time allowed for performance will be addressed in each task order. If deliverables are required, this should be factored into the contractor’s proposal costs and scheduling time for each order.

C QUALIFICATION REQUIREMENTS

Qualification and responsibilities for each job category are as follows:

Principal: Provides senior level consulting and oversight to project design, development, implementation, and evaluation. Provides senior strategic planning consulting. Recognized expert in all aspects of Instructional Systems Design.

Project Manager: Plans and manages development of virtual, in-person, or blended learning projects, whether whole courses, modules, projects, or stand-alone learning tools activities.

Works with client to determine needs, defines project specifications, and supervises project team. Assures that technical products are completed on schedule, within budget, and in conformance with project specifications.

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Analyst/Researcher: Conducts interviews, provides data collection, analytical, evaluative, and advisory support for an area of subject matter expertise within the scope of the project and organization. Conduct and analyze qualitative and quantitative research, write quantitative questionnaire. Develop concepts, moderate virtual group, report and debrief, project management.

Senior Instructional Designer: Specialist skilled in the design and development of instructional programs regardless of delivery method. Expert in all aspects of the Instructional Systems Design (ISD) process, including needs assessment, task analysis, curriculum design, course development, classroom instruction, and training evaluation. Expertise developing learning content using industry standard tools (used by RSC) such as: Articulate 360, Storyline, Adobe Creative Suite, Mural, and Office Suite using virtual delivery platforms in Zoom, MS Teams, and WebEx.

Instructional Designer: Designs and develops classroom, web-based and print-based instructional materials. Experienced in all aspects of the Instructional Systems Design (ISD) process.

Software Engineer: Computer programmer experienced in the development of software tools to facilitate the development and administration of interactive and dynamic web-based training and information programs.

Graphic Artist: Specialist skilled in the design and development of graphical user interfaces, Internet and Intranet environments, 2D and 3D animations, and other complex graphics. Meets with clients to develop design specifications and supervises work of creative team.

Junior Graphic Artist: Experienced in the development of user interfaces, web pages, and computer graphics, as well as document design and layout.

Content Producer: Prepares training materials for final publication and usage.

Senior Facilitator/Instructor: Provides content matter expertise for the design and delivery of custom training, both virtually and in person. Serves as expert facilitator for high level planning and design meetings, as well as producer and trainer for test-run and/or pilot sessions. More than five years of experience as senior instructor for a wide range of classroom training topics.

Facilitator/Instructor: Expert in the delivery of technical and soft skills classroom training. More than three years of experience in the delivery of technical and soft skill classroom training both virtually and in person. Possesses expert presentation and classroom management skills.

Video Producer/ Senior Video Editor: Produce training videos. Use editing software to piece together stills, footage, sound effects, dialog, and animation effects to produce videos that fulfill training requirements.

Junior Video Editor: Edit videos as delegated by Video Producer/ Senior Video Editor.

Office Manager/Administrator: Manages project related admin work.

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Scope of Work by Functional Areas:

Regional Support Center’s courses that require instructional design and training services include, but are not limited to, the following courses:

Human Resources

1) General HR Training

a) Redesign and development of PA331 “Basic HR,” a previously 5-day, in-person course into a blended modular format (module 1 is complete) consisting of 12 instructional days spread over a three-month period. Development of course materials, engaging virtual activities, and course design is needed to cover both asynchronous and synchronous learning.

b) Redesign and development of PA338 “Intermediate HR,” previously a five-day, in-person course into a virtual or blended format (TBD). Assessment of existing course materials and full development of course design, materials, and initial delivery to include engaging virtual activities and training covering both asynchronous and synchronous learning.

c) Redesign of PA336 “Recruitment,” previously a 5-day, in-person course, into a virtual or blended format (TBD). Updating to course materials, design format, and development of engaging activities are needed.

d) Redesign and development of PA341 “LE Staff Compensation and Benefits” into a virtual or blended format (TBD). Updating to course materials, design format, and development of engaging activities are needed.

2) Position Classification Training

a) Evaluation of and updates to the existing 5-day, virtual “PA 328 Post Classification Advisor.” On an as-needed basis, course design, materials, virtual platforms, and activities are to be reviewed for needed updates and enhancements to effectively teach the technical material.

b) Development of a new virtual, 2-day “Post Classification Advisor Refresher” course. A review of existing content is needed in addition to full course design and development.

3) Merit Based Compensation (MBC) Training

a) Development of a new blended course (3 virtual, 2 in person), “Merit Based Compensation (MBC) Management for HR Staff.” This new course will be geared towards both HROs and LE Staff who manage or assist with the MBC program and will provide advanced MBC program knowledge for efficient and effective management of MBC at post. It will focus on the authority and responsibility in the role of the HROs and assigned LE Staff, provide an introduction to the GoMBC application, as well as the application of current communication skills for performance management.

b) Redesign of "MBC Reward Calculations Application" from a previously 5-day, in-person course into a virtual format. Evaluation of existing technical and dense content is needed with creative solutions for conveying the information in a virtually engaging and dynamic manner.

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c) Development of a virtual, 3-day “MBC for Supervisors” course/workshop that combines technical MBC program elements with communication, leadership, and interpersonal skills taught in an engaging and interactive manner.

d) Development of a 2.5-day, virtual “MBC for New Users” course/workshop that combines technical MBC program elements with communication, managing up, and interpersonal skills taught in an engaging and interactive manner.

General Services

a) Development of a 2-3 day, in-person “Customer Service Center” training. We envision this as a taught by Locally Employed (LE) Subject Matter Experts (SMEs) training in the functioning of Customer Service Centers (CSC). The course will focus on the organization, functions, and best practices of the CSC; the role of CSCs with other sections in the Management section; how to establish a new CSC; improving customer service and operations of a CSC.

b) Course revision of PA265 Housing Workshop for LE Staff – Course materials for this 5-day course need to be updated to include new housing assignment, negotiation and customer service exercises.

Information Management

Course development of a 1-2 day virtual “Introducing Application Development Group (ADG) Applications” course. The objective is to teach IT professionals how to deploy, integrate, configure, and support applications for the ATLAS Platform and its modules: Directory, Welkom Center, Housing, Firma, and Radio.

Training Development

a) Course development of a virtual 2-3-day “Post Training Coordinator” course to provide training facilitation skills to post LE Staff on how to develop a post-specific employee training needs assessment and associated training plan in coordination with RSC and DoS Training Resources.

b) Contractor-support for fine-tuning and updating existing course material on an as-needed basis.

c) Contractor-support for virtual, blended, and in-person facilitation of professional development trainings in thematic areas of supervision, leadership, and DEIA.

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2. PERSONNEL

The contractor shall ensure that all personnel assigned to this contract possess the skills and experience necessary and shall use only trained staff to perform services.

2.1. General. The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous, or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

2.2. Standard of Conduct.

The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's Representative (COR).

2.3. Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

2.4. Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

3. OWNERSHIP

All documents delivered to the Government as the result of this contract are the property of the Government and for the use of the Government as it deems appropriate.

The contractor is required to deliver all products in an editable format to enable future internal changes.

4. TIME ZONE / WORKING HOURS

The contractor will be required to conduct meetings and perform training services with the requiring offices during the office hours as follows:

Regional Support Center in Frankfurt:

Virtual meetings, virtual and in-person trainings in Frankfurt during working hours 8:30 - 17:00 Central European Time.

Regional Training Center Bangkok:

In-person trainings in Bangkok during local office hours 8:30 – 17:00. Virtual trainings and virtual meetings during local office hours 13:00 – 17:00.

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All work will be completed between Monday through Friday except for holiday’s as described in Addendum to 652.237-72 Holiday Schedule in Section 2.

The contractor will further fully respect all work schedules established between the Contracting Officer’s Representative (COR) and the contractor.

5. TOOLS

The contractor shall furnish at its own cost the following instructional design elearning tools, learning management systems and virtual delivery platforms currently in use by RSC:

Articulate 360 Articulate Storyline Adobe Creative Cloud Vyond Slido eLearning Brothers Getty Images Cornerstone Google tools for documentation and presentation development Zoom MS Teams WebEx

6. REIMBURSABLE EXPENSES

The total amount estimated for reimbursable expenses under this contract will be negotiated as a not to exceed amount in each task order. This negotiated amount shall not be exceeded by the contractor unless approved in writing by the Contracting Officer – Please see FAR 31.205- 46.

TRAVEL AND LODGING. As part of reimbursable expenses, the Contractor shall invoice the Government for all identifiable expenses such as air fare, hotel costs and meals (Per Diem), telephone calls, ground transportation and other items related to travel (inoculations, visas, photographs for visas and other such minor expenses). Air travel shall be IAW Department of State (DoS) travel regulations, limiting travel to full fare economy or restricted fare if such fares are available to the Contractor. Per Diem will be authorized for lodging and meals at the rate authorized by the DoS for each country visited.

Lodging costs will only be reimbursed for the actual cost of lodging including service and taxes.

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7. ADDITIONAL SERVICES

The Government may require in a written modification for the Contractor to provide services within the general scope of this contract (but not otherwise required) on a time-and-materials basis. The following labor rates priced in Section 1.III. shall apply to such work.

Other expenses shall be reimbursed pursuant to the clause of this contract titled "Reimbursable Expenses."

V CONTRACT ADMINISTATIVE REQUIREMENTS AND PROCEDURES

1. Quality Assurance and Surveillance Plan (QASP) This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Paragraphs Performance Threshold

Services.

Performs all training services set forth in the scope of work.

1 to 8

All required services are performed and no more than one (1) customer complaint is received per month.

• SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

• STANDARD. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 2001), if any of the services exceed the standard.

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• COMPLIANT PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

2. Physical and Information Security Requirements

The contractor shall be responsible for safeguarding all government information provided for contractor use. All material / documentation produced for the USG will be the sole property of the USG. The contractor shall not release any documents that are not covered under Section 2 (Ongoing Contractor Services) of the SOW to anyone unless authorized by the USG.The following considerations shall be followed by the contractor and/or shall be incorporated into the design documents.

All documents received or generated under the contract are the property of the

USG.

All documents shall be controlled and disseminated on a need-to-know basis.

Reproduction and distribution are prohibited without express approval of the USG.

All design documents generated shall be annotated as follows:

All documents shall be marked and handled in strict accordance with all applicable requirements and regulations. Proposed and actual contract documents shall only be disseminated on a strict need-to-know basis and shall not be further disseminated without prior authorization from the USG.

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Those receiving any type of proposed and / or actual contract documents shall be responsible for these materials while in their possession, or that of any of their subcontractors. They shall return all documents, including all copies, promptly upon demand by the USG.

Photographs and videos of any public areas of any U.S. diplomatic or consular facility overseas must be approved and authorized in advance by the Regional Security Officer (RSO). The RSO will establish any controls, limits, and/or other restrictions as deemed necessary. The Contractor shall submit a written request for authorization for such photography, citing the reason(s) and use(s) for the photographs and/or negatives.

The Department of State shall be afforded the opportunity to review all photographs and videos in advance of any public use and reserves the right to deny such use. No further dissemination, publication, duplication, or other use beyond that which was requested and approved under this contract is authorized without specific advance written approval from the Department of State.

The Department reserves the right to demand retention of all copies of photographs and videos.

3. Reports and Deliverables

All reports and other deliverables required under this contract shall be delivered by email to the COR and mailed to the following address:

Sum Chong ChongS@state.gov

NOTE: Any and all costs for the preparation, handling, mailing and submission of progress reports or any other required reports and documentation shall be included in the total price of each delivery order.

Description QTY Submission Date Deliver to and how:

Reference

V.7 Draft Quality Assurance and Management plan 1 list As part of the proposal

CO

e-mail

V.7 Final Quality Assurance and Management plan 15 calendar days after contract award

COR

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V.8 and FAR 52.222-50 Trafficking in Persons and

FAR 52.222-

56 Certification Regarding Trafficking in Persons & Compliance Plan.

In accordance with FAR 52.222-50 Trafficking in Persons and FAR 52.222- 56 Certification Regarding Trafficking in Persons Compliance Plan.

Provide a Trafficking in persons compliance plan

1 plan As part of the proposal

CO

V.11.c Invoices 1 ea 7 calendar days after completion of each service

Designated Billing Office

4. Key Personnel

The US Government considers the contractors the following as Key Personnel for this contract:

• Principal

• Project Manager

• Analyst/Researcher

• Senior Instructional Designer

• Senior Facilitator/ Instructor

During the entire performance period of this contract, the contractor shall make no substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment. The contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events. The proposed substitute shall possess qualifications comparable to the original key person, as well as satisfying any minimum standards set forth elsewhere in the solicitation / contract. The Contracting Officer will notify the contractor within 15 calendar days after receipt of all required information of the decision on the substitution.

5. Inspection

The Contractor shall maintain a system of quality assurance and quality control to ensure that the design and documentation of the services meet the requirements of this contract.

The Contractor's key individual responsible for quality of instructional design and software/videos is __________.

The Contractor's key individual responsible for quality of documentation is __ __________.

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If a key individual (see 7. QMP below) needs to be replaced during performance of this contract, the contractor shall submit a resume for an equal or better replacement to the COR for approval.

6. Acceptance

Acceptance of deliverable items shall be by the COR. Acceptance or use of documents developed under this contract shall not relieve the Contractor of responsibility for the design.

The COR for this contract is Sum Chong unless someone else is identified in a specific task order.

7. Quality Management Program (QMP)

Offerors shall submit a draft version of their management plan as part of their proposal. The contractor shall submit the final version no later than 15 calendar days after receipt of a contract award.

The Contractor shall prepare and implement (based on Government approval), a Quality Assurance and Management plan. The Contractor shall address the following:

7.1. Organization Structure. Define the proposed organizational structure for the project, including charts and a description of responsibilities of key persons who will perform the work.

The Contractor shall identify person(s) responsible for interface with the Government.

7.2. Document Control. The quality program must ensure that documents, including changes, will be reviewed for adequacy, approved for release by authorized personnel, and properly conveyed to the Government. The Contractor shall identify person responsible for reviewing, approving, and releasing documents and revisions.

7.3. Verification. The Contractor shall identify the senior person (s) who will be responsible for final review and verification before documents are transmitted to the Government.

7.4. Corrective Action. The quality program must clearly define responsibility and procedures for corrective action if deficiencies in the services or resulting deliverables are found.

7.5. Quality Assurance Reporting. The Contractor shall prepare a Quality Assurance (QA) report to be submitted as part of the project report. This report shall identify the QA procedures used to review performance. This report shall also identify steps taken to coordinate all deliverables prepared by the Contractor and subcontractors. The report shall include:

1. Quality Assurance status of the project;

2. Significant program problems and their solutions/corrective actions;

3. Organization and key personnel changes, as required.

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8. Recruitment of Third Country Nationals

a) For contracts exceeding $250,000 which require the recruitment of Third Country Nationals (TCNs), the the offeror is required to submit a Recruitment Plan as part of its proposal. Offerors providing employer furnished housing are required to submit a Housing Plan. All plans are assessed on a pass/fail basis.

b) Recruitment Plan must:

1. State the anticipated number of workers to be recruited, the skills they are…