Sole Source Service Qualifications.pdf
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- Solicitation number
- 36C24526Q0645
About this file
This is a Sole Source Service Qualifications letter from Daikin Applied Americas Inc. addressed to establish their qualifications as the exclusive service provider for Daikin/McQuay chiller equipment and associated systems.
Daikin Applied asserts sole source authority over service and support for Daikin and McQuay chillers, including centrifugal and screw chillers. The company emphasizes that only Daikin Applied factory service offices and authorized service providers—whose technicians are factory-trained and CFC-certified—may represent themselves as factory service representatives. Attendance at Daikin Applied training classes does not constitute authorization or certification as an authorized agent. Daikin Applied maintains exclusive control over proprietary MicroTech microprocessor technology and Intelligent Solutions operational software, positioning itself as the sole resource for software upgrades and technical data related to microprocessor controls and compressor components. Additionally, Daikin Applied and its authorized service providers hold exclusive authorization to perform HFC-134a retrofits on McQuay chillers and to provide commissioning and warranty support within the terms of Daikin Applied's Limited Product Warranty. The letter is signed by Michael Toomey, Assistant Secretary, with contact information provided for the Daikin Applied service office located at 5021 Howerton Way, Bowie, MD 20715.
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| File | Type | Posted |
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| 36C24526Q0645.docx | DOCX document | |
| 36C24526Q0645.pdf |
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Email: service.operations@daikinapplied.com Direct: (763) 553-5330
Daikin Applied World Headquarters 13600 Industrial Park Boulevard Minneapolis, MN 55441
(763) 553-5330
Sole Source Service Qualifications
RE : Daikin Applied Service Office Located at 5021 Howerton Way, Bowie, MD 20715
Dear Mr. Pratt:
Daikin Applied Americas Inc. (“Daikin Applied”) is a world leader in HVAC equipment, maintenance and service. Daikin Applied’s services are performed by experienced, CFC-certified technicians and supported by additional group supervisors at the local level. Daikin Applied’s supporting office personnel provide customer service, dispatching, parts ordering and expediting, and account sales representation.
Please consider the following with regards to servicing your Daikin/McQuay Chillers:
Daikin Applied service consists mostly of factory service offices with certain authorized service providers. All Daikin Applied and authorized service provider field technicians are factory trained and supported by Daikin Applied. Other than factory and authorized service providers, no other entity is certified or authorized by Daikin Applied as a factory service representative. Attendance and completion of a Daikin Applied training class by another party does not imply endorsement or certification of the attending persons or companies as an authorized agent.
In addition, Daikin Applied is the sole source for our proprietary MicroTech® microprocessor and Intelligent Solutions® operational software. Daikin Applied is the exclusive resource to provide any required software upgrades to your Daikin/McQuay HVAC equipment. Daikin Applied, as the designer of the microprocessor controls and associated chillers, is the exclusive owner of the unlimited rights in technical data for the microprocessor and compressor components of your Daikin brand centrifugal chiller.
Only Daikin Applied and its authorized service providers are may represent themselves as ‘factory service representatives’ or, within the terms of Daikin Applied’s Limited Product Warranty, provide commissioning or warranty support of Daikin Applied’s manufactured applied equipment (centrifugal and screw chillers). Daikin Applied and its authorized service providers are also the only organizations factory authorized to perform HFC-134a retrofits on McQuay chillers.
Thank you for the opportunity to partner with your organization to support your operational goals. We look forward to working with you.
Sincerely, Michael Toomey Assistant Secretary
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