Sol_140L0624Q0045.pdf

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X

561210

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100.00 % FOR:SET ASIDE:UNRESTRICTED ORLNB

REQUEST FOR

PROPOSAL

(RFP)

INVITATION

FOR BID (IFB)

10. THIS ACQUISITION ISCODE

REQUEST FOR

QUOTE (RFQ)

14. METHOD OF SOLICITATION

13b. RATING

NORTH AMERICAN INDUSTRY

CLASSIFICATION STANDARD

(NAICS):

SMALL BUSINESS

10/11/2024 1700 ED

09/11/2024

774-278-3998Yvette Daltorio (No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

140L0624Q0045

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 62 0040661442OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

TELEPHONE NO.

17a. CONTRACTOR/

LAS VEGAS NV 89130-2301

4701 NORTH TORREY PINES DRIVE

BLM-NV SOUTHERN NEVADA DISTRICT OFF

15. DELIVER TO

Denver CO 80225-0047

POB 25047

BLDG. 85

DENVER FEDERAL CENTER

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$47

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FREE ON BOARD

(FOB) DESTINATION UNLESS

BLOCK IS MARKED

11.

SEE SCHEDULEX

12. DISCOUNT TERMS THIS CONTRACT IS A RATED

ORDER UNDER THE DEFENSE

PRIORITIES AND ALLOCATIONS

SYSTEM - DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

HUBZONE SMALL

BUSINESS

8(A)

BLM DBS SUPPLIES AND SERVICES - NOC

WOMEN-OWNED SMALL

BUSINESS (WOSB)

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL

BUSINESS (EDWOSB)

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

ADMINISTERED BY:

BLM DBS SUPPLIES AND SERVICES - NOC

DENVER FEDERAL CENTER

BLDG. 85

POB 25047

Denver CO 80225-0047 USA

FEE COLLECTION SERVICES FOR RED ROCK CANYON

NATIONAL CONSERVATION AREA IN ACCORDANCE WITH THE

PERFORMANCE WORK STATEMENT

Period of Performance: 12/01/2024 to 11/30/2025 Continued ...

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

X

XX

DATED

Ian Steinheimer

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Government Use Only)

OFFER

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

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32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 11/2021) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

00010 Red Rock Canyon National Conservation Area Fee

Collection Services - Base Year

Product/Service Code: F099

Product/Service Description: NATURAL

RESOURCES/CONSERVATION- OTHER

Delivery: 11/30/2025

00020 Red Rock Canyon National Conservation Area Fee

Collection Services - Option Year 1

(Option Line Item)

Anticipated Exercise Date 11/01/2025

Product/Service Code: F099

Product/Service Description: NATURAL

RESOURCES/CONSERVATION- OTHER

Delivery: 11/30/2026

Period of Performance: 12/01/2025 to 11/30/2026

00030 Red Rock Canyon National Conservation Area Fee

Collection Services - Option Year 2

(Option Line Item)

Anticipated Exercise Date 11/01/2026

Continued ...

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

62 2 of

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 62

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

140L0624Q0045

Product/Service Code: F099

Product/Service Description: NATURAL

RESOURCES/CONSERVATION- OTHER

Delivery: 11/30/2027

Period of Performance: 12/01/2026 to 11/30/2027

00040 Red Rock Canyon National Conservation Area Fee

Collection Services - Option Year 3

(Option Line Item)

Anticipated Exercise Date 11/01/2027

Product/Service Code: F099

Product/Service Description: NATURAL

RESOURCES/CONSERVATION- OTHER

Delivery: 11/30/2028

Period of Performance: 12/01/2027 to 11/30/2028

00050 Red Rock Canyon National Conservation Area Fee

Collection Services - Option Year 4

(Option Line Item)

Anticipated Exercise Date 11/01/2028

Product/Service Code: F099

Product/Service Description: NATURAL

RESOURCES/CONSERVATION- OTHER

Delivery: 11/30/2029

Period of Performance: 12/01/2028 to 11/30/2029

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

1 - CONTINUATION SHEET

2 - CONTRACT CLAUSES

3 - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

4 - SOLICITATION PROVISIONS

1 - CONTINUATION SHEET

PERFORMANCE WORK STATEMENT

Bureau of Land Management Red Rock Canyon National Conservation Area Fee Collection

1. GENERAL INFORMATION

This is a non-personal services contract to provide recreation fee operation services at Red Rock Canyon National Conservation Area. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, materials, supervision, and other items and non-personal services necessary to implement, manage, and operate an integrated on-site Ticket Sales and Reservations System for a government-controlled recreation fee site as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The Red Rock Canyon National Conservation Area (RRCNCA) is one of the largest and most popular visitor destinations within the Bureau of Land Management (BLM). Located on the outskirts of Las Vegas, Nevada, many locals and tourists alike come to this outdoor area for recreation. Red Rock boasts three million visitors a year and is recognized for its 13-mile scenic drive and miles of hiking trails.

To gain access to the scenic drive, visitors must go through a fee booth to have their entrance processed. A main building with two additional booth-style entrance points is located adjacent to State Highway 159.

This facility often serves as the first point of contact for visitors to this area.

RRCNCA funds land and recreation management projects primarily from "amenity fees" collected from visitors who travel on the Scenic Drive and from campground users. Amenity fees were first instituted at Red Rock Canyon in 1997, as part of the Recreation Fee Demonstration Program which was reauthorized in 2004, as the Federal Lands Recreation Enhancement Act (FLREA). Fees were subsequently raised in 2005, 2011 and 2023.

The BLM estimates that 3,500,000 visitors experienced Red Rock Canyon in 2023. The mission of Red Rock Canyon aligns with the National Conservation Lands program, which focuses on conserving, protecting, enhancing, and managing the public lands for the benefit and enjoyment of present and future generations. In 1967, Red Rock Canyon was designated as Recreation Lands. Later in 1990, it was designated by Congress as the seventh National Conservation Area and the first in Nevada. This public law recognizes the area's unique and nationally important geologic, archeological, ecological, cultural, scenic, scientific, wildlife, riparian, wilderness, endangered species, and recreation resources.

RRCNCA features some of the best areas for hiking, world-class rock climbing, bicycling, horseback riding, birdwatching, scenic tours, filming, and nature observing, as well as two Congressionally designated wilderness areas. It covers approximately 201,000 acres. RRCNCA offers a wealth of cultural resources from both historic and prehistoric eras. Some of the cultural resources include shelter caves, agave roasting pits, rock art (petroglyphs and pictographs), along with a portion of the Old Spanish National Historic Trail.

The area has historically been a popular location for public recreation and leisure due to the unique geological and ecological characteristics occurring in a natural setting close to a major population center and tourist destination

Since RRCNCA is the most visited and heavily recreated National Conservation Area within the BLM, we must provide a high quality, friendly, and efficient service to visitors at this entrance station.

1.3 Period of Performance: The period of performance for the contract will be as follows:

Base Period: December 1, 2024 to November 30, 2025 Option Period 1: December 1, 2025 to November 30, 2026 Option Period 2: December 1, 2026 to November 30, 2027 Option Period 3: December 1, 2027 to November 30, 2028 Option Period 4: December 1, 2028 to November 30, 2029

1.4 General Information:

1.4.1 Quality Control: The Contractor shall develop and maintain an effective quality control (QC) program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor¿s quality control program is the means by which they assure themselves that their work complies with the requirement of the contract.

1.4.2 Quality Assurance: The Government shall evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.4.3 Recognized Holidays: The Contractor shall be required to perform services on the following legal holidays observed by the Government:

New Year's Day Labor Day Martin Luther King, Jr. Birthday Columbus Day Washington's Birthday (Presidents Day) Veterans Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day Independence Day

Any federal holiday established by Executive Order

1.4.4 Hours of Operation: The fee booths shall be staffed 365 days a year and according to the hours of operation set forth by the BLM. The Contractor shall ensure that all required breaks, lunches, and time off are covered to maintain the booths in operation. Most often between 10am and 2pm, all three booths will be open to accommodate the busiest time of the day. The hours of operation as of 2024 are below.

Month(s) Open Close

October 6:00am 7:00pm

November-February 6:00am 5:00pm

March 6:00am 7:00pm

April-September 6:00am 8:00pm

1.4.5 Place of Performance: The Red Rock Canyon National Conservation Area Fee Station is located just west of Las Vegas, NV. It is situated off State Route 159 (SR-159) approximately 5.25 miles west of the Bruce Woodbury Beltway. Section 7.0 of this Performance Work Statement provides a map to the site.

1.4.6 Type of Contract: The Government intends to award a single firm-fixed-price contract.

1.4.7 Contractor Personnel Security and Suitability Requirements: Performance of this contract requires contractor personnel to have a federal government-issued Personal Identity Verification (PIV) credential before being allowed unsupervised access to a Department of the Interior (DOI) facility and/or information system. The Contracting Officer's Representative (COR) or Contracting Officer's Technical Representative (COTR) will be the requesting official and will make arrangements through a DOI Access Card Sponsor for personal identity verification and DOI Access Card issuance.

At least two weeks before start of contract performance, the Contractor must identify all contractor and subcontractor personnel who will require physical and/or logical access for performance of work under this contract. Physical Access means routine, unescorted or unmonitored access to nonpublic areas of a federally controlled facility. Logical Access means routine, unsupervised access to a Level 3 or 4 federally controlled information system. The Contractor must make their personnel available at the place and time specified by the COR/COTR or DOI Access Card Sponsor in order to initiate screening and background investigations. The following forms and inquiries, or their equivalent, will be used to initiate the credentialing process:

· OPM Standard Form 85 or 85P

· OPM Optional Form 306

· National Criminal History Check (NCHC) (local procedures may require the fingerprinting to done at a police station; in this case, any charges are to be borne by the contractor)

· Release to Obtain Credit Information

· PIV card application (web-based)

Before starting work under this contract, a National Criminal History Check (NCHC) will be initiated to verify the identity of the individual applying for clearance and to determine the individual's suitability for the position. If the NCHC adjudication is favorable, a DOI Access Card will be issued for that individual. If the adjudication is unfavorable, the credentials will not be issued, and the contractor must make other arrangements for performance of the work. In the event of a disagreement between the Contractor and the Government concerning the suitability of an individual to perform work under this contract, DOI shall have the right of final determination.

Contractor employees must give, and authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitability determination. Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government personnel may contact the contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor must ensure they are available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. In that case, the contractor must provide the COR/COTR with documentation that supports the individual's credentialed status.

Contractor employees who have been successfully adjudicated will be issued DOI Access Cards, which must be activated at a USAccess Credentialing Center. Those Contractor employees not located within a reasonable travel time of a USAccess Credentialing Center will be screened and issued alternate credentials, such as temporary access badges.

During performance of the contract, the Contractor must keep the COR/COTR apprised of changes in personnel to ensure that performance is not delayed by compliance with credentialing processes. Cards that have been lost, damaged, or stolen must be reported to the COR/COTR and Issuing Office within 24 hours.

If reissuance of expired credentials is needed, it must be coordinated through the COR/COTR.

At the end of contract performance, or when a contractor employee is no longer working under this contract, the Contractor must ensure that all identification cards are returned to the COR/COTR.

This requirement must be incorporated into any subcontracts that require subcontractor personnel to have routine unsupervised access to a federally controlled facility for more than 180 calendar days or any unsupervised access to a federally controlled Level 3 or 4 information system.

The cost of initiating the credentialing process, submitting the requisite forms, obtaining fingerprints, travel to a Credentialing Center for card enrollment and activation shall be borne by the Contractor. The cost of suitability and PIV-related background investigations will be borne by the Government.

1.4.7.1 Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use as well as safeguarding government revenue. At the close of each work period, all government facilities, equipment, and materials shall be secured. Safes that are government furnished equipment must be locked and secured.

1.4.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.4.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.4.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor's employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.4.7.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor's Quality Control Plan.

1.4.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity in accordance with Federal Acquisition Regulation Subpart

42.5. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the government views the contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.4.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.4.10 Key Personnel: The following personnel are considered key personnel by the government: Contract Manager, Fee Manager, Onsite Supervisors. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between, 8:00 a.m. to 4:30p.m.. Qualifications for all key personnel are as follows: The Fee Manager and/or Supervisor must be present during all operating hours. They must be able to open and close operations at the posted operating hours, complete all opening and closing procedures according to standard operating procedures, sign out, account for, and check-back in the cashier funds and revenue. The Fee Manager and/or Supervisor must be able to communicate with dispatch during emergency situations; with recreation.gov technical support if the system is not operating; with internet providers if the internet is not functional; and with BLM to make aware of those situations.

1.4.11 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel are required to wear a uniform that identifies them as the contractor employees. The uniform will be clean, free of wrinkles and holes, and wearing of shorts is acceptable. The shirt will be a different color than the BLM royal blue. In addition, contractor personnel will wear their PIV and a name badge at all times.

2. DEFINITIONS AND ACRONYMS

2.1 Definitions:

2.1.1. Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. Contracting Officer: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. Contracting Officer's Representative (COR): An employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Deliverable: Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.5. Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.6. Physical Security: Actions that prevent the loss or damage of Government property.

2.1.7. Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9. Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10. Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

ATB America The Beautiful AKA Also Known As BLM Bureau of Land Management COR Contracting Officer's Representative COTR Contracting Officer's Technical Representative DIAR Department of Interior Acquisition Regulation DOI Department of the Interior EMV Europay, Mastercard and Visa FAR Federal Acquisition Regulation FISSA Federal Information Systems Security Awareness FLREA Federal Lands Recreation Enhancement Act GFP Government Furnished Property NCHC National Criminal History Check PIV Personal Identity Verification PWS Performance Work Statement QASP Quality Assurance Surveillance Plan QC Quality Control RRCNCA Red Rock Canyon National Conservation Area USGS U.S. Geological Survey

3. GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES

3.1 Services: The Government will provide all the necessary standard operating procedures to conduct entrance fee sales using recreation.gov, sale and issuance of America The Beautiful (ATB) passes (aka interagency passes), and 100% accountability of voided ATB passes. Additionally, the government will provide personnel to train contractor staff in the above operations.

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment

3.3 Utilities: The Government will provide all utilities in order to operate the fee booths in the performance of the tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide the following equipment and supplies to operate the fee booths.

· EMV Devices

· Cash Drawers

· Safe

· Cash funds for each cashier

· Internet

· Computers and accessories

· Cash counter

3.5 Materials: The Government will provide the following Standard Operating Procedures.

· Interagency Passes (USGS)

· Interagency Passes (tracking)

· Operating recreation.gov

· Preparation of funds for deposit and reconciliation

· Customers not paying the entrance fees.

· Onboarding/Offboarding Process

· Weather/Safety closures

· Safeguarding Federal Funds

· Answering phone calls/answering visitor inquiries

· Radio Use

Review and training on the procedures will be provided during the orientation training. All contractor staff shall follow the procedures. If a procedure is unclear or not feasible, the Contractor shall communicate with BLM. All staff are required to have a refresher training at least once a year. If the Contractor would like BLM to provide the refresher training, it must be requested to BLM at least two months in advance.

The following trainings are required by DOI to handle federal funds and will be available after a favorable adjudication of a background check:

· Collection Officer and Cashier Training

· FISSA

4. CONTRACTOR FURNISHED ITEMS

The Contractor shall be required to furnish all labor, supplies, tools, equipment, (except Government furnished supplies, tools and equipment) and relevant operational and safety training to complete the work described in this contract, including Wi-Fi.

5. SPECIFIC TASKS

5.1 Recreation Fee Collection

The DOI and the BLM establish and set all fees or prices for entry, passes or other fees that may occur.

These fees and system are a part of the Interagency Recreation Fee Program which is recognized by multiple government agencies to create an efficient and consistent experience across public lands.

RRCNCA sets specific fees for entry and accepts and sells Interagency Passes. Specific information on the Interagency Recreation Fee Program can be found at https://doi.sciencebase.gov/flrea/.

RRCNCA is required to use the recreation.gov system to maintain the timed-entry reservation system for the Scenic Drive. The contractor staff will use the recreation.gov reservation system and have an account.

Through these accounts, contractor staff are responsible for processing timed entry reservation. At this time, a point-of-sale system through recreation.gov is used to process cash, credit card, and check transactions. The point-of-sale system through recreation.gov is not a requirement for the Contractor, but an option. For more specific information on recreation.gov see section 5.6.

These transactions would encompass standard amenity fees into the Conservation Area, plus timed entry sales during reservation months, and selling or issuing of America the Beautiful - The National Parks and Federal Recreational Lands Pass. More information on the fee structure and standard amenity fees is provided in Technical Exhibit 1- Maps and Figures. Yearly Fee Free Days occur; however, entry booths are still staffed. During the timed entry reservation period of October 1- May 31, the timed entry fee is still charged on Fee Free Days.

If an expansion of fee collections is implemented by BLM at other sites within Red Rock Canyon National Conservation Area, the Contractor will have the ability to expand their fee collection services to those areas.

5.2 Signage/Traffic Managements

Upon driving into Red Rock from SR-159, the pavement is not line striped, but wide enough for two vehicles; as you drive closer to the fee booths, it widens further to accommodate traffic to each of the three fee booths. Due to this, the BLM has produced signs to facilitate the visitor's preparation before arriving to a booth and to distribute traffic more efficiently to each booth.

The traffic pattern and signs present are different depending on if it is peak season (October 1-May 31), or non-peak season (June 1-September 30). The traffic patterns are provided in Technical Exhibit 1-Maps and Figures. During peak season, the signs need to be changed throughout the day depending on if reservations are available that hour. The contractor staff is responsible for changing the signs accordingly. The signs are provided in Technical Exhibit 1-Maps and Figures.

During busy times, the contractor staff are responsible for directing traffic (while wearing a high visibility safety vest) to other fee booths that are being underutilized, to the exit via the lane (see purge lane picture in section 4.5) if they do not have a reservation, or if traffic reaches SR-159.

5.3 Reporting

The Contractor shall provide the following reports on a monthly basis. Reports will be provided to the identified BLM Fee Operations liaison who will be identified at the time of award.

· Gross revenue collected.

· Net revenue collected.

· Revenue collected for each type of entry (vehicle, motorcycle, pedestrian, etc.)

· Number of America the Beautiful Interagency Passes sold by type.

· Number and type of America the Beautiful Interagency Passes voided and for what reason.

· Revenue collected for America the Beautiful Interagency Passes by type.

· Percent of cash sales and credit card sales

· A list of overages and shortages by amount and cashier

· Refunds requested through rec.gov

The Contractor shall provide the following reports via email as situations arise. Reports will be provided to the identified BLM Fee Operations liaison who will be identified at the time of award.

· Incidents to include malfunctioning equipment, customers entering without paying, maintenance needs for the building, etc.

· Escalated customer complaints

· Noteworthy items

5.4 Customer Service

The contractor staff shall provide quality customer service. Quality customer service includes friendly greetings, informing that visitors are entering a Conservation Area, answering visitor inquiries in accurate and concise ways, and ensuring that visitors receive the correct products that they requested and paid for.

Contractor staff will be provided orientation training by the BLM at the beginning of the contract performance period and scheduled during the post award conference. The BLM staff will be providing this orientation training without cost to the Contractor. The BLM orientation training will provide training on standard operating procedures and how to address public questions and complaints. Additionally, the Contractor shall provide customer service and conflict resolution training for all contractor staff from a third party at least once per calendar year.

In the event the BLM receives a customer complaint; the agency representative will investigate to determine the validity of the complaint. If the agency representative determines the complaint to be valid, the COR will document the findings and notify the Contracting Officer and the Contractor. The COR will retain a copy of the written complaint made within the contract file. If the complaint is valid, the Contractor will be given the opportunity to respond and correct to the Government's satisfaction.

5.5 Deposit and Reconciliation

Federal funds shall be processed in accordance with federal fee and BLM guidance/rules.

Funds shall be prepared in accordance with the standard operating procedure and available for BLM to reconcile twice a week on days set by BLM.

5.6 Recreation.gov

All onsite transactions currently occur through the HUB portion of the recreation.gov website. It has a built-in point-of-sale system. Contractor staff will need to have Attendant accounts to log on and process transactions and validate timed entry reservations. After a contractor staff¿s background check has been adjudicated, BLM will create an account for that person. In addition to processing transactions, the HUB is also the place where timed entry reservations are checked in via scanning a customer's QR code or looking up their reservation.

Once a transaction is completed using the recreation.gov point-of-sale system, contractor staff will be unable to produce a refund for a customer. Refunds will be communicated to an onsite supervisor for submission to the rec.gov helpdesk. The identified BLM point of contact will be copied on that email.

If there are issues with the system or the EMV devices, a contractor's onsite supervisor will contact the rec.gov helpdesk and copy the identified BLM point of contact on that email.

5.7 Communication/Safety

Phone lines and a stationary two-way radio will be provided at the Fee Station (booth 1) to be used during normal business hours. The Contractor shall answer BLM telephones promptly and in a courteous manner according to BLM protocol. BLM Protocol training will be provided as well as two-way radio usage.

Contractor staff shall comply with any DOI/BLM safety standards including observing the speed limits and other posted traffic signs in the operation of personal vehicles. Vehicles shall be operated in a safe manner, to include the use of seat belts, and shall not be parked in unsafe positions.

All emergencies, including fires, medical emergencies, or accidents shall be reported immediately to the BLM Dispatch Center. The Dispatch Center contact and phone number will be provided during the post award conference.

5.8 Contingency Planning for Outages

BLM will provide contingency plans for the following situations:

· Outages Rec.gov, EMV

· Internet outage

· Electricity

· Phones

· Cash counter failure.

· Computers

· Government Shutdown

5.9 Audits and Spot Checks

BLM has requirements for monthly and quarterly spot checks to ensure federal funds and accountable property are being safeguarded accordingly. The Contractor will allow the BLM access to the fee booths and safes to conduct these checks.

6. APPLICABLE PUBLICATIONS

6.1 The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 All Federal Acquisition Regulation (FAR) Provisions and Clauses contained herein.

6.1.2 All Department of Interior Acquisition Regulation (DIAR) Provisions and Clauses contained herein.

6.1.3 Federal Lands Recreation Enhancement Act

https://uscode.house.gov/view.xhtml?path=/prelim@title16/chapter87&edition=prelim

6.1.4 Bureau of Land Management Manual 2930

https://www.blm.gov/sites/blm.gov/files/uploads/mediacenter_blmpolicymanual2930.pdf

6.1.5 Bureau of Land Management H-2930-1 Recreation Permit and Fee Administration Handbook https://www.blm.gov/sites/blm.gov/files/uploads/mediacenter_blmpolicymanual2930.pdf

6.1.6 43 CFR Part 2930, Permits for Recreation on Public Lands, https://www.law.cornell.edu/cfr/text/43/part-2930

7. ATTACHMENT/TECHNICAL EXHIBIT LIST

7.1 Attachment 1-Maps and Figures

7.2 Attachment 2-Performance Requirements Summary

7.3 Attachment 3-Deliverables Schedule

7.4 Attachment 4-Payment Schedule

2 - CONTRACT CLAUSES

CLAUSES INCORPORATED BY REFERENCE

52.203-3 Gratuities. (APR 1984)

52.204-9 Personal Identity Verification of Contractor Personnel. (JAN 2011)

52.204-13 System for Award Management Maintenance. (OCT 2018)

52.204-18 Commercial and Government Entity Code Maintenance. (AUG 2020)

52.204-21 Basic Safeguarding of Covered Contractor Information Systems. (NOV 2021)

52.212-4 Contract Terms and Conditions - Commercial Products and Commercial Services. (NOV 2023)

52.223-5 Pollution Prevention and Right-to-Know Information. (MAY 2024)

52.237-2 Protection of Government Buildings, Equipment, and Vegetation. (APR 1984)

52.237-3 Continuity of Services. (JAN 1991)

52.242-13 Bankruptcy. (JUL 1995)

52.242-15 Stop-Work Order. (AUG 1989)

52.242-17 Government Delay of Work. (APR 1984)

52.245-1 Government Property. (SEP 2021) https://uscode.house.gov/view.xhtml?path=/prelim@title16/chapter87&edition=prelim https://www.blm.gov/sites/blm.gov/files/uploads/mediacenter_blmpolicymanual2930.pdf https://www.blm.gov/sites/blm.gov/files/uploads/mediacenter_blmpolicymanual2930.pdf https://www.law.cornell.edu/cfr/text/43/part-2930

52.245-9 Use and Charges. (APR 2012)

CLAUSES INCORPORATED BY FULL TEXT

52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders - Commercial Products and Commercial Services. (MAY 2024)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab Covered Entities (DEC 2023) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (NOV 2021) (Section 889(a)(1)(A) of Pub. L. 115- 232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015).

(5) 52.232-40, Providing Accelerated Payments to Small Business Subcontractors (MAR 2023) (31 U.S.C. 3903 and 10 U.S.C. 3801).

(6) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(7) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services: [Contracting Officer check as appropriate.]

[X] (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (JUN 2020), with Alternate I (NOV 2021) (41 U.S.C. 4704 and 10 U.S.C. 4655).

[ ] (2) 52.203-13, Contractor Code of Business Ethics and Conduct (NOV 2021) (41 U.S.C. 3509).

[ ] (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (JUN 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

[X] (4) 52.203-17, Contractor Employee Whistleblower Rights (NOV 2023) (41 U.S.C.

4712); this clause does not apply to contracts of DoD, NASA, the Coast Guard, or applicable elements of the intelligence community-see FAR 3.900(a).

[X] (5) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (JUN 2020) (Pub. L. 109-282) (31 U.S.C. 6101 note).

[ ] (6) [Reserved]

[X] (7) 52.204-14, Service Contract Reporting Requirements (OCT 2016) (Pub. L. 111- 117, section 743 of Div. C).

[ ] (8) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (OCT 2016) (Pub. L. 111-117, section 743 of Div. C).

[X] (9) 52.204-27, Prohibition on a ByteDance Covered Application (JUN 2023) (Section 102 of Division R of Pub. L. 117-328).

[ ] (10) 52.204-28, Federal Acquisition Supply Chain Security Act Orders-Federal Supply Schedules, Governmentwide Acquisition Contracts, and Multi-Agency Contracts. (DEC 2023) (Pub. L. 115-390, title II).

[X] (11)(i) 52.204-30, Federal Acquisition Supply Chain Security Act Orders- Prohibition. (DEC 2023) (Pub. L. 115-390, title II).

[ ] (ii) Alternate I (DEC 2023) of 52.204-30.

[X] (12) 52.209-6, Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (NOV 2021) (31 U.S.C.

6101 note).

[X] (13) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (OCT 2018) (41 U.S.C. 2313).

[ ] (14) [Reserved]

[ ] (15) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (OCT 2022) (15 U.S.C. 657a).

[ ] (16) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2022) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

[ ] (17) [Reserved]

[X] (18)(i) 52.219-6, Notice of Total Small Business Set-Aside (NOV 2020) (15 U.S.C.

644).

[ ] (ii) Alternate I (MAR 2020) of 52.219-6.

[ ] (19)(i) 52.219-7, Notice of Partial Small Business Set-Aside (NOV 2020) (15 U.S.C.

644).

[ ] (ii) Alternate I (MAR 2020) of 52.219-7.

[X] (20) 52.219-8, Utilization of Small Business Concerns (FEB 2024) (15 U.S.C.

637(d)(2) and (3)).

[ ] (21)(i) 52.219-9, Small Business Subcontracting Plan (SEP 2023) (15 U.S.C.

637(d)(4)).

[ ] (ii) Alternate I (NOV 2016) of 52.219-9.

[ ] (iii) Alternate II (NOV 2016) of 52.219-9.

[ ] (iv) Alternate III (JUN 2020) of 52.219-9.

[ ] (v) Alternate IV (SEP 2023) of 52.219-9.

[ ] (22)(i) 52.219-13, Notice of Set-Aside of Orders (MAR 2020) (15 U.S.C. 644(r)).

[ ] (ii) Alternate I (MAR 2020) of 52.219-13.

[ ] (23) 52.219-14, Limitations on Subcontracting (OCT 2022) (15 U.S.C. 657s).

[ ] (24) 52.219-16, Liquidated Damages- Subcontracting Plan (SEP 2021) (15 U.S.C.

637(d)(4)(F)(i)).

[ ] (25) 52.219-27, Notice of Set-Aside for, or Sole-Source Award to, Service-Disabled Veteran-Owned Small Business (SDVOSB) Concerns Eligible Under the SDVOSB Program (FEB 2024) (15 U.S.C. 657f).

[X] (26)(i) 52.219-28, Post-Award Small Business Program Rerepresentation (FEB 2024) (15 U.S.C. 632(a)(2)).

[ ] (ii) Alternate I (MAR 2020) of 52.219-28.

[ ] (27) 52.219-29, Notice of Set-Aside for, or Sole-Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (OCT 2022) (15 U.S.C.

637(m)).

[ ] (28) 52.219-30, Notice of Set-Aside for, or Sole-Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (OCT 2022) (15 U.S.C. 637(m)).

[ ] (29) 52.219-32, Orders Issued Directly Under Small Business Reserves (MAR 2020) (15 U.S.C. 644(r)).

[ ] (30) 52.219-33, Nonmanufacturer Rule (SEP 2021) (15 U.S.C. 657s).

[X] (31) 52.222-3, Convict Labor (JUN 2003) (E.O. 11755).

[X] (32) 52.222-19, Child Labor- Cooperation with Authorities and Remedies (FEB 2024) (E.O. 13126).

[X] (33) 52.222-21, Prohibition of Segregated Facilities (APR 2015).

[ ] (34)(i) 52.222-26, Equal Opportunity (SEPT 2016) (E.O. 11246).

[ ] (ii) Alternate I (FEB 1999) of 52.222-26.

[X] (35)(i) 52.222-35, Equal Opportunity for Veterans (JUN 2020) (38 U.S.C. 4212).

[ ] (ii) Alternate I (JULY 2014) of 52.222-35.

[X] (36)(i) 52.222-36, Equal Opportunity for Workers with Disabilities (JUN 2020) (29 U.S.C. 793).

[ ] (ii) Alternate I (JULY 2014) of 52.222-36.

[X] (37) 52.222-37, Employment Reports on Veterans (JUN 2020) (38 U.S.C. 4212).

[X] (38) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) (E.O. 13496).

[X] (39)(i) 52.222-50, Combating Trafficking in Persons (NOV 2021) (22 U.S.C. chapter 78 and E.O. 13627).

[ ] (ii) Alternate I (MAR 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O.

13627).

[X] (40) 52.222-54, Employment Eligibility Verification (MAY 2022). (E. O. 12989).

(Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial products or commercial services as prescribed in FAR 22.1803.)

[ ] (41)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA- Designated Items (MAY 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

[ ] (ii) Alternate I (MAY 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

[ ] (42) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (MAY 2024) (42 U.S.C. 7671, et seq.).

[ ] (43) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners (MAY 2024) (42 U.S.C. 7671, et seq.).

[ ] (44) 52.223-20, Aerosols (MAY 2024) (42 U.S.C. 7671, et seq.).

[ ] (45) 52.223-21, Foams (MAY 2024) (42 U.S.C. 7671, et seq.).

[ ] (46) 52.223-23, Sustainable Products and Services (MAY 2024) (E.O. 14057, 7 U.S.C.

8102, 42 U.S.C. 6962, 42 U.S.C. 8259b, and 42 U.S.C. 7671l).

[ ] (47)(i) 52.224-3, Privacy Training (JAN 2017) (5 U.S.C. 552a).

[ ] (ii) Alternate I (JAN 2017) of 52.224-3.

[ ] (48)(i) 52.225-1, Buy American- Supplies (OCT 2022)) (41 U.S.C. chapter 83).

[ ] (ii) Alternate I (OCT 2022) of 52.225-1.

[ ] (49)(i) 52.225-3, Buy American-Free Trade Agreements-Israeli Trade Act (NOV 2023) (19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, 19 U.S.C. chapter 29 (sections 4501-4732), Public Law 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43.

[ ] (ii) Alternate I [Reserved].

[ ] (iii) Alternate II (DEC 2022) of 52.225-3.

[ ] (iv) Alternate III (FEB 2024) of 52.225-3.

[ ] (v) Alternate IV (OCT 2022) of 52.225-3.

[ ] (50) 52.225-5, Trade Agreements (NOV 2023) (19 U.S.C. 2501, et seq., 19 U.S.C.

3301 note).

[X] (51) 52.225-13, Restrictions on Certain Foreign Purchases (FEB 2021) (E.O.'s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

[ ] (52) 52.225-26, Contractors Performing Private Security Functions Outside the United States (OCT 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. Subtitle A, Part V, Subpart G Note).

[ ] (53) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (NOV 2007) (42 U.S.C. 5150).

[ ] (54) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area

(NOV 2007) (42 U.S.C. 5150).

[X] (55) 52.226-8, Encouraging Contractor Policies to Ban Text Messaging While Driving (May 2024) (E.O. 13513).

[ ] (56) 52.229-12, Tax on Certain Foreign Procurements (FEB 2021).

[ ] (57) 52.232-29, Terms for Financing of Purchases of Commercial Products and Commercial Services (NOV 2021) (41 U.S.C.4505, 10 U.S.C. 3805).

[ ] (58) 52.232-30, Installment Payments for Commercial Products and Commercial Services (NOV 2021) (41 U.S.C. 4505, 10 U.S.C. 3805).

[X] (59) 52.232-33, Payment by Electronic Funds Transfer-System for Award Management (OCT 2018) (31 U.S.C. 3332).

[ ] (60) 52.232-34, Payment by Electronic Funds Transfer-Other than System for Award Management (JUL 2013) (31 U.S.C. 3332).

[ ] (61) 52.232-36,…