Sol_140G0125R0006.pdf

140G0125R0006

SOLICITATION, OFFER AND AWARD

4. TYPE OF SOLICITATION2. CONTRACT NUMBER 3. SOLICITATION NUMBER

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than Item 7)

System (DPAS) - Code of Federal Regulations - at 15 CFR 700.

6. REQUISITION/PURCHASE NUMBER

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

NEGOTIATED (RFP) REQUEST FOR

SEALED BID (IFB) INVITATION FOR BID

5. DATE ISSUED

1. This Contract is a Rated Order under the Defense Priorities and Allocations RATING PAGE OF PAGES

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C. E-MAIL ADDRESS

EXT.NUMBERAREA CODE

B. TELEPHONE (NO COLLECT CALLS)A. NAME

10. FOR

INFORMATION

CALL:

CAUTION: LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

(Date)(Hour) local timeuntildepository located in copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the

SOLICITATION

9. Sealed offers in original and

PART IV - REPRESENTATIONS AND INSTRUCTIONS

OTHER STATEMENTS OF OFFERORS

EVALUATION FACTORS FOR AWARD

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND

LIST OF ATTACHMENTS

CONTRACT CLAUSES

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

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M SPECIAL CONTRACT REQUIREMENTS

CONTRACT ADMINISTRATION DATA

DELIVERIES OR PERFORMANCE

INSPECTION AND ACCEPTANCE

PACKAGING AND MARKING

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

SUPPLIES OR SERVICES AND PRICES/COSTS

SOLICITATION/CONTRACT FORM

PART II - CONTRACT CLAUSESPART I - THE SCHEDULE

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SEC. DESCRIPTION PAGE(S) (X) DESCRIPTION SEC. (X)

11. TABLE OF CONTENTS

18. OFFER DATE17. SIGNATURE

SUCH ADDRESS IN SCHEDULE.

IS DIFFERENT FROM ABOVE - ENTER

15C. CHECK IF REMITTANCE ADDRESS

EXTENSIONNUMBERAREA CODE

15B. TELEPHONE NUMBER

(Type or print)AND

ADDRESS

OF

OFFEROR

CODE FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER15A. NAME

DATEAMENDMENT NO.DATEAMENDMENT NO.

and related documents numbered and dated):

amendments to the SOLICITATION for offerors

(The offeror acknowledges receipt of

14. ACKNOWLEDGEMENT OF AMENDMENTS

CALENDAR DAYS (%)30 CALENDAR DAYS (%)20 CALENDAR DAYS (%)10 CALENDAR DAYS (%)

(See Section I, Clause No. 52.232.8)

13. DISCOUNT FOR PROMPT PAYMENT

designated point(s), within the time specified in the schedule.

by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

28. AWARD DATE

(Signature of Contracting Officer)

27. UNITED STATES OF AMERICA

25. PAYMENT WILL BE MADE BY

26. NAME OF CONTRACTING OFFICER (Type or print)

CODE 24. ADMINISTERED BY (If other than Item 7)

ITEM

(4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

41 U.S.C. 3304 (a) ( 10 U.S.C. 3204 (a) (

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION UNDER THE

21. ACCOUNTING AND APPROPRIATION20. AMOUNT19. ACCEPTED AS TO ITEMS NUMBERED

AWARD (To be completed by government)

CODE

06/03/2025 X

GNB

USGS NATIONAL ACQUISITION BRANCH

205 NATIONAL CENTER

12201 SUNRISE VALLEY DRIVE

RESTON VA 20192

1600 ED 07/31/2025

Christopher Kuhn 703 ckuhn@usgs.gov

648-7378

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PAGE(S)

Christopher Kuhn

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (REV. 12/2022)

Prescribed by GSA - FAR (48 CFR) 53.214(c)

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4-19 22-27 28-30 31-44

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12. In compliance with the above, the undersigned agrees, if this offer is accepted within _____0_________ calendar days (60 calendar days unless a different period is inserted

PROPOSAL

UNITED STATES CODE AT:

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

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CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

140G0125R0006

(A) (B) (C) (D) (E) (F)

IMPORTANT: All correspondence concerning this solicitation shall be sent via email to tssc5eros@usgs.gov. Not the system-generated number and email address in box 10 of this form.

Technical Support Services for U.S. Geological

Survey (USGS), Earth Resources Observation and

Science (EROS) center.

Reference published notices:

DOIGFBO240057 Sources Sought Published 2024 05 07

DOIGFBO240090 Synopsis Published 2024 09 20

140G0125R0004 DRAFT Request for Proposal

Published 2024 10 31

Period of Performance: 12/02/2025 to 12/01/2030

00010 Technical Support Services for USGS EROS.

Time & Materials and Labor Hour Task Orders

Product/Service Code: R425

Product/Service Description: SUPPORT-

PROFESSIONAL: ENGINEERING/TECHNICAL

End of Item No. 00010

00020 Technical Support Services for USGS EROS.

Firm-Fixed-Price Task Orders

Product/Service Code: R425

Product/Service Description: SUPPORT-

PROFESSIONAL: ENGINEERING/TECHNICAL

End of Item No. 00020

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

NSN 7540-01-152-8067

Award / Contract

Document No.

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS)

Page

SECTION B SUPPLIES OR SERVICES AND PRICES / COSTS

B.1 Description of Services This requirement is for Technical Support Services in support of the U.S. Geological Survey Earth Resources Observation and Science (EROS) center.

00010 Technical Support Services for USGS EROS; Time and Materials (T&M) or Labor Hour (LH) Task Orders. Performance Period (IDIQ Ordering Period): December 2, 2025 – December 1, 2030

00020 Technical Support Services for USGS EROS; Firm-Fixed-Price (FFP) Task Orders.

Performance Period (IDIQ Ordering Period: December 2, 2025 – December 1, 2030

NOTE: IDIQ ordering period start date is an estimate and is subject to change. This note applies to all references to the performance (ordering) period throughout this document.

Total Contract Not to Exceed (NTE) $350,000.00

B.2 GS 0305 Incorporation of Contractor’s Technical Proposal Jul 2001

The below listed portions of the Contractor's technical quote, dated ______, submitted in response to solicitation, 140G0125R0006 are incorporated by reference into the contract:

Complete upon award

Performance of this contract by the Contractor shall be conducted and performed in accordance with the terms and conditions of the contract and the detailed obligations to which the Contractor committed itself in the portions of the Contractor's technical quote, listed above. The contractor's technical quote referenced herein is designated as item (f), following "the specifications," in Clause FAR 52.215-8, entitled Order of Precedence - Uniform Contract Format.

(End of local clause)

END OF SECTION B

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS)

SECTION C DESCRIPTIONS / SPECIFICATIONS / STATEMENT OF WORK

C.1 GS 0303 General Requirements – GFP/M Provided July 2001 Except for those items specifically identified in Attachment A of this contract as Government furnished, the contractor shall furnish all facilities, labor, and materials to provide goods/services in accordance with the terms and conditions herein and the specifications set forth below under the Performance Work Statement.

C.2 PERFORMANCE WORK STATEMENT

U.S. GEOLOGICAL SURVEY

EARTH RESOURCES OBSERVATION AND SCIENCE (EROS) CENTER

TECHNICAL SUPPORT SERVICES CONTRACT

C.2.1 Background The Earth Resources Observation and Science (EROS) Center was established in 1971 to receive, process, and distribute data from Landsat satellites, as well as aerial photographs and other data gathered for the U.S. Geological Survey (USGS) and other agencies. EROS is located 16 miles northeast of Sioux Falls, South Dakota.

The mission of EROS has evolved and today EROS is a USGS science center and one of the world’s largest land remote sensing centers, the operator of the Landsat 7, Landsat 8, and Landsat 9 earth imaging satellites, operator and maintainer of the National Satellite Land Remote Sensing Data Archive, and operator and maintainer for the National Aeronautics and Space Administration (NASA) of their Land Processes Distributed Active Archive Center (LPDAAC). EROS can serve as a Core Data Center by the Department of the Interior (DOI) and USGS and contribute as part of the Federal Data Center Consolidation Initiative (FDCCI). As such, EROS can host IT systems from other Federal government organizations.

Today at EROS, approximately 120 Government employees comprise 22% of the Center’s workforce. The remaining 78% of the EROS workforce are contractors. A combined Government and contractor work environment has proven to be successful for over 50+ years at EROS. This partnership combines government and industry strengths and ensures workforce flexibility.

Work under this contract includes, but is not limited to software development, systems engineering, project management, computer operations/systems administration, network engineering, satellite data acquisition, scanning of aerial photography, long-term data preservation, data distribution, data management (including ingest, archive, and access), the use of Artificial Intelligence (AI) technologies to improve public services and operations, and scientific applications of satellite remote sensing data (such as applications to address issues of sustainable development, resource management, land cover change, and famine early warning in many countries around the world).

The table below identifies historical labor trends for the Technical Support Services Contract (TSSC) workforces per Contract Year (CY). The information is based on several basic labor classifications and the historical Level of Effort (LOE) for each of the last four (4) contract years.

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS)

C.2.2 Overview The EROS Center advances remote sensing research and science applications that increase an understanding of our planet and help address societal needs. The USGS/EROS is responsible for

• Satellite operations of the current Landsat missions (Landsat 7, Landsat 8, Landsat 9) and any future Landsat missions to include development and operation of the ground systems.

• Satellite data reception, processing, archiving, distribution

• Research for remotely sensed data and other forms of geographic information.

• Collection and distribution of many types of remotely sensed and earth science data.

• Conducting research and development of applications for the use of land information to better understand the earth.

• Data Center Operations as a Key Mission Facility supporting Core Science Systems mission responsibilities, and mission functions within USGS in support of data center consolidation efforts.

For a more detailed overview please refer to the EROS home page at http://eros.usgs.gov

C.2.3 Purpose This Performance Work Statement (PWS) defines the requirements for science, engineering, and technical support necessary to assist the USGS EROS Center in fulfilling its mission. These requirements include, but are not limited to, technical support in the functional areas of statistical analysis, algorithm development, data analysis, software engineering, systems engineering, network engineering, information technology, information assurance/security, computer operations, satellite data reception and processing, systems maintenance, archiving and data management, scientific research support, and user support.

C.2.4 General Scope The Contractor shall furnish all labor and materials that are not provided by the Government (as http://eros.usgs.gov/

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS) specifically listed in the contract as Government Furnished Equipment (GFE) to provide contract services and deliverables in accordance with the terms and conditions herein and the specifications set forth under the Indefinite Delivery Indefinite Quantity (IDIQ). All technical support requirements will be communicated by the Government via Statements of Objective (SOO) or Statements of Work (SOW) and result in task orders. This work statement defines the broad scope of work areas in which defined task orders may be issued. The contractor's performance shall be in compliance with Federal, agency and EROS specific policies, procedures, and regulations as specified in the contract. Potential exists for increases or decreases in the contract activities due to appropriation level changes or program changes to include future satellite missions, national security programs (such as Uncrewed Aerial work), unanticipated mission failures or decommissioning, new partnerships, and other increases or decreases from various USGS programs or reimbursable funding from partners:

The following work is expressly excluded from the scope of this contract:

a. Services covered under other EROS support contracts, including janitorial, grounds maintenance, construction maintenance of physical facility, mailroom, logistics and warehouse, guard services, and specific lead scientific research.

b. Support services for USGS components other than work performed for EROS projects or projects requiring EROS on-site support.

C.2.4.1 Science Support A key mission element of the USGS EROS Center is to promote new uses, new users, and new understanding of landscape and coastal scale processes and information to provide a better understanding of our planet. At EROS, we study land change and how it impacts ecosystems, economics, and everyday life. This scientific research helps to demonstrate to the world the high value of the National Satellite Land Remote Sensing Data Archive, a permanent global archive consisting of imagery over land and water areas obtained from satellites orbiting the Earth, and related information.

EROS scientific research and applications focuses on land change monitoring, assessment, and projection, vegetation and water dynamics, hazards, early warning for food security, emergency response, coastal changes and impacts, and remote sensing research and development. Cooperation with established and potential users of remote sensing data is required to meet discipline-specific information needs. The work involves the use of advanced processing techniques to ingest, display, and analyze coastal and land surface data such as geology, topography, bathymetry, soils, vegetation, hydrology, and land use. These data are analyzed in combination with remotely sensed data to monitor environmental change, characterize landscapes, and contribute to the study of land processes on regional, national, continental, and global scales. Activities include:

• identifying data and information requirements of the land management and earth science community for understanding Earth systems, climate change, vulnerability and resiliency of natural systems, and identifying relevant information that can be derived using remotely sensed data and other geocoded data;

• developing techniques to format and display earth science data and information for inventorying, monitoring, and managing Earth resources;

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS)

• prototyping and developing advanced scientific infrastructure to support near real-time land change detection; multi-temporal analysis to support scientific assessment and applications;

• promoting the use of appropriate standards in the transfer of geospatial data, development of metadata, and generation of application products;

• assisting in the design and implementation of complex spatial analysis models that incorporate satellite, spatial, and disparate tabular data, and developing predictive models related to land and coastal processes, human activities, and global climate change;

• transferring remote sensing and spatial data analysis technologies to users through cooperative applications projects or technical consultations;

• conducting user requirements, investigations, and systems capabilities assessments;

• documenting results via peer-reviewed journal publications;

• providing day-to-day user assistance regarding remote sensing and spatial data handling technologies and applications;

• carrying out special assignments, such as cooperation with professional societies;

• coordinating and preparing periodic reporting, including quarterly and annual reports.

• development of computing and storage infrastructure for science data

Investigative research is required in the areas of radiometric and spectral calibration, geometric correction, and spatial, spectral, and temporal characterization of data received from various sensor systems. This understanding is required to identify and correct systematic observational biases or instrument artifacts, and to enable scientists to accurately relate sensor data to surface phenomena. Technical support will be required in the following:

• developing physical models necessary for investigating new processing techniques and validation procedures to understand orbital and imaging properties of sensors, atmospheric radiative transfer, and first-order surface processes required to simulate data acquisition;

• developing new and improved processing methods, such as data retrieval procedures, image compression, geometric correction, radiometric and spectral calibration, noise filtering, and spatial deconvolution and re-sampling;

• developing exploratory data analysis and data visualization tools to aid in the analysis of sensor characterization;

• developing new and improved production algorithms, providing support to other projects, as required, and publishing technical reports.

Also required are investigations to derive useful land information from geospatial and (especially) remotely sensed data. This activity requires close cooperation with users to identify their information needs. The workforce utilizes remote sensing data and computer systems to develop

(1) techniques for digital image processing, (2) techniques for spatial data handling, and (3) new data products. Specific areas of technical focus that will require support are:

• improving image processing methods for the production of digital image data and enhance image processing techniques (i.e., change detection, spatial and frequency domain filtering, image enhancement, and image classification);

• Developing spatial data handling methods for the analysis and understanding of spatial data. This includes enhancement of spatial analysis tools and exploratory data analysis and data visualization tools. This also includes the integration of data models, databases and

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS) analytic methods within geographic information systems (GIS), development of techniques for incorporating image and non-image data into GIS, and the investigation of spatial data quality measures;

• Prototyping methods and techniques to create new products for distribution by EROS. This includes assessment of the needs of the user community, development of prototype data products that address user needs, and transfer of product generation methods from research to operation.

C.2.4.2 Data and Information Support EROS provides customers, cooperators, partners, and scientists with information about and access to Earth science and digital cartographic data sets distributed by the EROS Center. Products are available to customers in a variety of formats.

The contractor shall provide customer support, which includes providing prompt and professional service for information, assistance with database searches, access, and ordering related to all products and services; providing applications support and consultation to users of remotely sensed and geospatial data products; and assisting users in selecting and working with data appropriate for their requirements. Customer contacts occur via telephone, facsimile, electronic mail, regular mail, and walk-in visitors. Customer support interacts with users of government-provided web-based customer interfaces, tools and services.

The contractor shall provide support associated with data management and archiving, which involves managing and maintaining the integrity of the digital and film archives, monitoring the integrity of data inventories on computer systems, receiving and inventorying new data, performing data quality assessments, designing databases, entering data into and updating databases, and disseminating database information. Digital and film archives shall be monitored for media degradation and technical staff shall keep abreast of new and emerging technologies associated with digital recording media and techniques and recommend data conversion to avoid both technology obsolescence and media degradation within the archive.

The contractor shall provide support that includes the management of information systems used to reference and provide user access to data. Information management includes requirements analysis, database planning, database development, and researching technologies associated with information services on the Internet, cloud computing infrastructure; metadata gathering, preparation, and maintenance in compliance with USGS and EROS standards and guidelines; and the design and development of web-enabled data discovery and order.

C.2.4.3 Systems Operations and Maintenance Support The projects of the Center require a broad range of computer systems operations and maintenance services and support. The services and support functions range from basic office automation support to high-performance computing and networking. The Contractor support shall include such services as the operation of computers, peripherals, and specialized equipment; hardware maintenance; digital tape library operation; network maintenance; systems administration; and maintenance contract administration. Also, the contractor shall provide support pertaining to center-wide desktop applications support services such as the user help desk, microcomputer installation and maintenance support, network services, center-wide desktop software license management, a shared equipment pool, and technical instruction services.

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS)

The contractor shall provide system administration and maintenance support services, which include such work activities as: installing, maintaining and supporting operating systems, utilities and other common use software including troubleshooting and performance tuning; supporting the installation and testing of new operating system software releases, vendor package installation and upgrades, and specialized hardware devices; providing and coordinating engineering and repair of electronic equipment at EROS; performing system administration tasks as related to computer access controls; installing and integrating new computers, servers, file servers, workstations, special purpose systems, subsystems, peripherals and other electronic equipment; establishing, monitoring and/or performing preventive maintenance activities and overseeing on site activities of equipment vendors during major equipment repairs or installations; monitoring equipment failures, spare parts usage, and vendor call ins to establish and maintain a viable spare parts inventory; making recommendations related to equipment replacement, enhancement, and maintenance; recommending, ordering, and installing all engineering change notices received from the various manufacturers required to keep systems current.

The contractor shall provide computer operations support services, which include such work activities as operating all computers, peripherals, and specialized equipment within the computer room and in designated secure areas; preparing, coordinating, scheduling, and performing production control and dissemination of scheduled computer tasks and resulting outputs;

performing and maintaining required file backups to ensure against loss of data; documenting and maintaining forms, logs, and operational procedures; inspecting and verifying incoming digital media for ingest processing and subsequent archiving; ensuring expendable supplies are kept at levels appropriate for contractor operations; and ensuring that the computer room and support infrastructures are maintained and consistent with known computer room industry standards and associated EROS policies and procedures.

The contractor shall provide desktop support services, which include planning, integration, hardware and software installation, and maintenance of computer and support systems such as Windows, Macintosh and Linux operating systems (OS) and involving such work activities as:

managing and operating a Help Desk function responding to requests for support of desktop equipment and software used by the contractor’s workforce, federal employees, and employees of other agencies and contractors; providing the help desk user interface, forwarding calls to appropriate technicians, problem management, problem resolution, and reporting; coordinating and/or providing support of training activities for either EROS developed, or vendor supplied software systems; providing general setup and administration and/or maintenance support for desktop computers with Windows, Macintosh and Linux OS, printers, and other peripherals;

providing general support services and assistance to microcomputer users, support word processing training activities, assist with desktop computer hardware and software configurations, configuration of new equipment, monitor of wiki information pages and communications systems for internal employee message postings, and support their communication between desktop computers and other computer systems; and, Implementation of identified DOI or USGS bureau wide system management or security settings and processes on microcomputer equipment.

C.2.4.4 Engineering Support A key requirement is the provision of a full range of computer systems engineering, development, and integration services to projects and programs. The contractor shall provide support, which includes such services as systems engineering, systems and software development, project management, end-to-end system and/or software development, system and software project

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS) planning and estimation. These services are intended to support both the ongoing maintenance and enhancement of existing systems, and the development and implementation of potential new large and complex systems. Development methodologies will include waterfall, agile, and development operational deployment.

The contractor shall provide technical support and assistance with the development and maintenance of center-wide systems architecture and information infrastructure strategies. These activities are intended to promote interoperability, standards, and reuse; and include hardware, software, networks, databases, and procedures. The contractor shall provide support for evaluations of future technologies related to EROS strategic goals. The contractor shall support activities performing trade studies, system benchmarks, and developing system prototypes and may involve partnerships with outside organizations. Also, the contractor shall support the planning, design, development, and implementation of infrastructure items not addressed through specific programmatic initiatives such as wide-area and local-area networks infrastructure, architectural style development for cloud-based software systems and shared computational or storage services.

The contractor shall provide systems engineering support in such areas as satellite data reception, satellite ground station systems, archival technology, information systems, data set engineering, mass-storage, networking and telecommunications, system configuration, computer security and systems software. Systems engineering roles include project lead, project engineer, system integrator, test engineer, systems analyst, and technology investigator. The contractor shall provide technical recommendations and support for hardware and software procurements, perform resource management and capacity planning, and integrate computer and support systems based on primarily the Linux and Windows operating systems. The contractor shall provide network-engineering expertise in the areas of planning, implementation, and day-to-day maintenance support for the Local Area Networks and Wide Area Networks.

In addition, the contractor shall provide systems engineering activities that support ground systems development efforts conducted in partnership with NASA, will work closely with NASA Goddard Space Flight Center (GSFC), Jet Propulsion Laboratory (JPL) and other NASA Center engineers, as well as work coordinated with NASA contractors and will generally adhere to the NASA systems engineering processes, including formal milestone reviews. There will be some tailoring of processes depending upon the partner and type of project.

The contractor shall provide software engineering support including the analysis, design, development, testing, documentation, and maintenance of a variety of software systems used to support EROS projects and mission objectives. The contractor shall support this activity by utilizing tools and systems such as high-level software languages, relational database management, image processing, geographic information services, agile development, document management, workflow statistical analysis, computer engineering and design, content management, risk management, schedule management, configuration management, other commercial-off-the-shelf software tools and enabling technologies. The contractor shall provide software architecture support for and recommendation of future software platforms such as cloud computing.

The contractor shall provide support for information system software activities including inventories of metadata, user interfaces, order entry, and production control. Requirements typically include enhancements to existing systems as well as support for troubleshooting problems

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS) and maintenance support. Specific tasks include database development, user interface development, management of software to support browse imagery, and documentation development (both hard copy and online).

The contractor shall provide support for scientific system software activities including in-house image processing requirements, geographic information systems research and applications, and cartographic support systems. This includes investigating and implementing raster and vector data processing techniques, supporting satellite image acquisition systems, and providing expertise for processing various types of satellite and remote sensing data. The requirements include developing user interfaces on various platforms including virtual systems and cloud computing, assisting in cartographic research, investigating new data processing techniques, developing Internet client software, prototyping tools to view and access data, and packaging applications into an integrated system.

C.2.4.5 Satellite Data Reception and Operations The contractor shall perform ground system operations at EROS on Government Furnished Equipment (GFE) that includes 10-meter and 5.4-meter antenna assets that perform satellite data reception and satellite tracking, telemetry, command, and control. The receiving station tracks multiple satellites and currently supports 12-14 passes per day from current missions. Data is exchanged with other ground stations and data acquired via exchange are ingested into the USGS archive. Satellites are tracked and controlled, and data is received via the antenna infrastructure.

Satellite telemetry and ranging information is collected and transferred to the mission operations center. Command loads are transferred from the mission operations centers for transmission to the satellites. Spacecraft health and safety data received from the satellites is routed to the mission operations centers for spacecraft monitoring and trending. Science data received from the satellites is processed and assessed to track and verify the geometric and radiometric performance of the onboard instruments. The contractor shall provide support to an anomaly resolution team to understand the issues determine the root cause of the anomaly for the development of corrective action and return the satellite to nominal operation at the appropriate time.

The contractor shall provide calibration and validation expertise in sensor radiometry, geometry, and special accuracy of remotely sensed imagery and includes product enhancement analysis, studies, and daily operations activities such as generating calibration parameter files regularly to accurately process data based on current knowledge of spacecraft and instrument performance.

The contractor shall provide international ground station support including technical support of the space-to-ground station and ground station-to-EROS interfaces, requirements, regular international meetings, scientific and technical collaboration initiatives, and international ground station data validation and exchange.

The contractor shall provide calibration and validation expertise in Uncrewed Aerial Systems (UAS) sensor radiometry, geometry, and data quality. The contractor shall provide expertise in the use of UAS platforms and sensors for use in satellite-derived surface reflectance products. The contractor shall provide support to development, maintenance, and enhancement of Calibration and Validation (Cal/Val) software tools related to UAS platforms, sensors, and/or data.

The contractor may assess the current state of the antenna assets and must be capable of procuring replacement antennas if the government deemed necessary.

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS)

C.2.4.6 Communications and Outreach Support The contractor shall provide support for EROS Communication and Outreach activities, which include developing and publishing informational materials about EROS activities and products.

Support services include the Center’s library; visitor Center; designing and producing graphics;

designing, producing, and implementing general-purpose web pages; and ensuring those publications, reports, brochures, videos, and other EROS communications adhere to the USGS mission and operational policies and procedures.

(End of Performance Work Statement)

C.3 Telework and Off-Site Employees The Department of Interior recognized the value of telework as an innovative tool that allows employees to balance work and home life, provides flexibility to respond to changing work conditions, along with many other benefits. EROS has a Virtual Private Network (VPN) capability that allows off-site/virtual employees access to the internal network. Although the current system is not capable of handling all employees at the same time, periodic telework and a limited number of off-site/virtual staff are supported. Government Furnished Equipment must be used to access internal systems and will be furnished for off-site or virtual employees. However, other costs such as network access or other facility costs at the contractor employee site are not considered an allowable expense. Any travel of an off-site/virtual employee to EROS for routine work is also not considered an allowable expense. Requests by the government for an off-site/virtual contractor employee to travel to EROS must follow the standard travel request process and will be reimbursed.

Although DOI telework policies only apply to government staff, the contractor is also encouraged to use telework where suitable. At times, the EROS Center may be unexpectedly closed (e.g., inclement weather) or implement a liberal leave statement for on-site Federal employees.

Telework is often used as a means to continue progress on work efforts.

C.4 Accessibility Requirements - Information and Communications Technology (ICT) Accessibility Requirements Statement per Section 508 of the Rehabilitation Act

E206.1 General. Where components of ICT are hardware and transmit information or have a user interface, such components shall conform to the requirements in Chapter 4.

E207.1 General Where components of ICT are software and transmit information or have a user interface, such components shall conform to E207 and the requirements in Chapter 5

Exception from E207.1 General: Software that is assistive technology and that supports the accessibility services of the platform shall not be required to conform to the requirements in Chapter 5.

E207.2 WCAG Conformance User interface components, as well as the content of platforms and applications, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

Exceptions from E207.2 WCAG Conformance:

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS)

• Software that is assistive technology and that supports the accessibility services of the platform shall not be required to conform to E207.2.

• Non-web software shall not be required to conform to the following four Success Criteria in WCAG 2.0: 2.4.1 Bypass Blocks; 2.4.5 Multiple Ways; 3.2.3 Consistent Navigation; and 3.2.4 Consistent Identification.

• Non-Web software shall not be required to conform to Conformance Requirement 3 Complete Processes in WCAG 2.0.

E302 Functional Performance Criteria

302.1 Without Vision. Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that does not require user vision.

302.2 With Limited Vision. Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited vision.

302.3 Without Perception of Color. Where a visual mode of operation is provided, ICT shall provide at least one visual mode of operation that does not require user perception of color.

302.4 Without Hearing. Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that does not require user hearing.

302.5 With Limited Hearing. Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited hearing.

302.6 Without Speech. Where speech is used for input, control, or operation, ICT shall provide at least one mode of operation that does not require user speech.

302.7 With Limited Manipulation. Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that does not require fine motor control or simultaneous manual operations.

302.8 With Limited Reach and Strength. Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

302.9 With Limited Language, Cognitive, and Learning Abilities. ICT shall provide features making its use by individuals with limited cognitive, language, and learning abilities simpler and easier.

503.1 General Applications shall conform to 503.

504.2 Content Creation or Editing Authoring tools shall provide a mode of operation to create or edit content that conforms to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1) for all supported features and, as applicable, to file formats supported by the authoring tool. Authoring tools shall permit authors the option of overriding information required for accessibility.

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS)

504.2.1 Preservation of Information Provided for Accessibility in Format Conversion. Authoring tools shall, when converting content from one format to another or saving content in multiple formats, preserve the information required for accessibility to the extent that the information is supported by the destination format.

504.2.2 PDF Export. Authoring tools capable of exporting PDF files that conform to ISO 32000- 1:2008 (PDF 1.7) shall also be capable of exporting PDF files that conform to ANSI/AIIM/ISO 14289-1:2016 (PDF/UA-1) (incorporated by reference, see 702.3.1).

504.3 Prompts. Authoring tools shall provide a mode of operation that prompts authors to create content that conforms to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1) for supported features and, as applicable, to file formats supported by the authoring tool.

504.4 Templates. Where templates are provided, templates allowing content creation that conforms to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1) shall be provided for a range of template uses for supported features and, as applicable, to file formats supported by the authoring tool.

603.1 General. ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603.

603.2 Information on Accessibility and Compatibility Features. ICT support services shall include information on the accessibility and compatibility features required by 602.2.

603.3 Accommodation of Communication Needs. Support services shall be provided directly to the user or through a referral to a point of contact. Such ICT support services shall accommodate the communication needs of individuals with disabilities.

(End of Accessibility Requirements)

C.5 GS 0199 Prevention of Malicious Code June 2018

(a) Definitions: Malicious code is a computer code developed for the purpose of causing some form of intentional damage to computer systems or networks. Malicious code may be a complete program or code imbedded in software programs that appear to provide useful functions. The term includes computer viruses and other destructive programs, such as “Trojan Horses” and network “worms”.

(b) The contractor must have in place an anti-virus procedure to ensure that media supplied is uncontaminated by malicious code.

(c) The contractor is required to scan all delivered software to ensure it is free of malicious code prior to its installation or operation on USGS-owned computers or contractor-owned computers connected to USGS computer systems or networks. Contractors using diagnostics software disks or connecting to a non-USGS computer while performing repairs or upgrades to a USGS computer will scan the serviced computer’s drive(s) to insure they are free of malicious code upon completion of the service call, or prior to return of serviced equipment, if servicing is performed off-site.

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS)

C.6 GS 0335 Information Technology Security Requirements Summary Dec 2011

a. Background Investigation: The Contractor shall perform in accordance with clause “Security Requirements: Facility Access and Information Technology.”

b. Non-Disclosure Agreement: Prior to receiving access to USGS computers, contractor employees shall be required to sign nondisclosure or other system security agreements, depending on the systems to be used and level of access granted.

Applies whenever any contractor employee has unsupervised access to a USGS system (even if only basic network, internet, or email or will develop custom applications) such as:

• User Access to USGS IT Systems known to contain sensitive or proprietary data

• IT Support services (greater than user access)

• Development or Maintenance of Custom Applications

• On-site contractor support and management of IT system

• Off-site contractor Oversight and Management of IT System

• IT Security Services

c. Training: The Contractor shall perform in accordance with clause “Security Requirements:

Facility Access and Information Technology.”

Contractor employees must successfully complete DOI’s end-user computer security awareness training prior to being granted access to DOI data or being issued a user account. Training must be renewed annually. Additionally, the contract employees must sign a Statement of Responsibility (SOR) that states they have read the appropriate Rules of Behavior and other applicable Information security policies.

d. Personnel Changes: The Contractor shall perform in accordance with clause “Security Requirements: Facility Access and Information Technology.”

The contractor must notify the COR immediately when an employee working on a DOI system is reassigned or leaves the contractor’s employ.

basic network, internet. or email or will develop custom applications) such as:

• User Access to USGS IT Systems known to contain sensitive or proprietary data.

• Development or Maintenance of Custom Applications *

• On-site contractor support and management of IT system

• IT Security Services *

*May not be applicable for off-site performance.

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS)

e. Contractor Location: The Contractor shall perform in accordance with clause “Security Requirements: Facility Access and Information Technology.”

basic network, internet, or email or will develop custom applications) such as:

• User Access to USGS IT Systems known to contain sensitive or proprietary data

• Development or Maintenance of Custom Applications

• On-site contractor support and management of IT system

• IT Security Services

No portion of the services to be performed hereunder may be performed outside the United States without the express written permission of the Contracting Officer.

If services are proposed to be performed abroad, the Contractor shall provide an acceptable security plan that addresses mitigation of problems related to communication, control, and protecting the confidentiality, integrity, and availability of IT systems and information.

A Security Plan Template is available upon request from the Contracting Officer.

f. Applicable Standards: Not Applicable

g. Asset Valuation: The Contractor shall perform in accordance with clause “Security Requirements:

Facility Access and Information Technology.”

__X__ User Access to USGS IT Systems – The Government is responsible for security categorization on USGS systems to which the Contractor may have access under this contract.

_____ IT Support Services greater than User-Level Services

Choose one:

_____ The Government is responsible for security categorization on USGS systems to which the Contractor may have access under this contract.

_____ The Government has defined the [insert name of system to be developed, operated or maintained by the contractor] to be a [Major Application], [Minor Application] or [General support system] as defined in OMB Circular A-130, Appendix III and NIST SP800-53. The following risk and sensitivity levels have been assigned based on the FIPS 199 and the NIST SP 800-60.

Mission impact: _____ Data sensitivity: _____ Risk level: _____ Bureau/departmental/national criticality: _____

Document Title Technical Support Services Contract (TSSC) USGS Earth Resources Observation and Science (EROS)

_____ Off-Site Oversight and Management of IT System - The Contractor shall use the FIPS 199 and the NIST SP 800- 60 to determine information types and security categorization based on mission impact, data sensitivity, risk level, and bureau / departmental / national criticality for Contractor-owned and operated systems used to provide services under this contract. Solicitations must include either the complete publication or a reference to public facilities, such as a website or office, where it may be accessed.

_____ IT Security Services - Applies only if the purpose of the contract includes obtaining asset valuation services.

The Contractor shall use the FIPS 199 and the NIST SP 800- 60 to determine information types and security categorization based on mission impact, data sensitivity, risk level, and bureau / departmental / national criticality for Contractor-owned and operated systems used to provide services under this contract. Solicitations must include either the complete publication or a reference to public facilities, such as a website or office, where it may be accessed.

h. Property Rights: For open market contracts, the Government's rights in software delivered hereunder shall be as described in software developer's commercial software license agreement or the clause FAR 52.227-19, Commercial Computer Software-Restricted Rights, whichever is greater.

i. Independent Verification and Validation (IV&V): The Government is responsible for independent software verification and validation prior to being moved into production.

__X__ On-Site Contractor Support and Management of IT System

Choose one:

__X__ Software will be independently verified and validated by the Government or another selected contractor prior to being moved into production.

_____ Contractor will ensure that independent verification and validation is performed on software deployed on contractor managed systems containing USGS data, in accordance with DOI SDLC Security Integration Guide

_____ Off-Site Contractor Operation and Management of IT System-Contractor will ensure that independent verification and validation is performed on software deployed on contractor managed systems containing USGS data, in accordance with DOI SDLC Security Integration Guide

_____ IT Security Service - Applies only if the purpose of the contract includes obtaining IV&V services.

j. Certification &…