Single_Source_Certificate_&_Conditions_-_Mettler_Toledo_Inc_-_Software_Service_Agreement_01-24-2025.pdf

This document is a Service Agreement Acknowledgement from Mettler-Toledo, LLC for the City of Tampa, Florida, covering software services for their database management systems. The contract, numbered 184049739, runs from 09/01/2024 to 08/31/2025, with a total annual cost of $3,648.39. The service includes Software Care Standard and Software Evolution for 15 software database management system (DB MS) client licenses, with coverage for one year. The service provides support during Monday-Friday hours of 8 am to 5 pm, with a 1-week response time for technical issues.

The pricing is structured as a pre-paid billing arrangement, with the entire annual cost of $3,648.39 covering software maintenance, evolution, and remote support. Each of the 15 software licenses is priced at approximately $192.77 per month, with an additional primary license at $949.56. The agreement includes standard software care, evolution services, and remote support options. Payment terms are set at 30 days from the invoice date, and the contract includes provisions for automatic renewal and potential pricing adjustments with 60-day notice. The service is designed to provide continuous software maintenance, validation, documentation, testing, and calibration certificates for the client's software environment.