LMS_Industry_Day_-_Presentation_Final__-_20180117.pdf

Welcome to FSI Industry Day Professional Information Technology Services Support Contract

Learning Management System

(LMS)

Introductions and

Overview of Events

Mr. David Etherton

Event Facilitator

Administrative Notes

Safety Awareness

In the event of fire alarm: please use the closest exit; move away at least 100 ft.

In case of external threat: Shelter-in-Place and wait for instructions

Smoking: Not permitted in buildings; at least 25 ft. from any building entrance

Restrooms

Accessible from side hallways

Support Staff and/or Campus Security will direct all visitors back to event location

Lunch Break

FSI Cafeteria

Electronic Considerations

Please silence cell phones

Agenda

9:00 AM Arrival, Check-In and Badging

10:00 AM Introductions and Overview of Events

10:10 AM Overview of Future Acquisition

10:20 AM Overview of FSI Training Technology

10:40 AM Break

10:50 AM Tiffany Taylor Attaway – School of Language Studies (SLS)

11:00 AM Craig Hayden – School of Professional Area Studies (SPAS)

11:10 AM Sam Fellows – Leadership and Management School (LMS)

11:20 AM Bryan Law – School of Applied Information Technology (SAIT)

11:30 AM Linda Eduful – Office of the Registrar (REG)

11:40 AM Lunch Break

1:00 PM Question and Answer Session (Allotted Time: 1:00pm-3:50pm)

4:00 PM Closing Remarks

Q&A Process

Attendees are encouraged to provide written questions, at any time, during Industry Day.

Drop index cards at collection points at the entrances sorted by School/Organization. Select questions will be answered during afternoon session. Remaining questions to be answered by

FSI will be provided to all in written format.

No “proprietary” questions please.

All questions & responses will be posted on FedBizOps (FBO).

Comments will not be shared or published. Comments will be used, along with the questions, to assist in finalizing market research and developing a solicitation. Any comments received will be considered for inclusion into the RFP with the final decision left to the discretion of the

Government.

Follow-up verbal questions are welcome during the Q&A section of the agenda. If your questions are focused on a particular schools requirement, please highlight on question index card.

Prior to departing for lunch, deposit all question index cards into the appropriate boxes sorted by

School, or general question.

At any time, government reserves the right to table questions and provide formal written response via FBO at the conclusion of Industry Day.

FSI LMS Industry Day Questionnaire Card Question Intended For:

Index Card Questionnaire

Attendee Name: __________________ Company Name: __________________

Back

Front

Please indicate the question type in the upper right corner of the card:

• “T” for technical

• “B” for business

• “P” for procurement

T, B or P

Overview of Future Acquisition

Mr. Arness Harris

Contracting Officer

Contracting Points of Contact

Primary Point of Contact

Office of Acquisitions

FSILMSAcquisition@state.gov

Contracting Office Address

Office of Acquisitions, FSI/EX/ACQ

4000 Arlington Boulevard

SA-42 Room F2130

Arlington, Virginia 22204

United States

Please visit FedBizOps to obtain the most updated information pertaining to this announcement mailto:FSILMSAcquisition@state.gov

Overview of

Training Technology at FSI

Mr. Hassan Gharekhanloo

Deputy Executive Director

Mr. Robert Becker

LearnCenter Team Leader

Mr. Mark Jarnagin

Instructional Support Division

History of Training at FSI

For over 70 years, FSI's mission has been to empower diplomacy by providing world-class training that is dynamic, innovative, and student-centric

First established in 1947, FSI was founded as an in-service, graduate level training institute for State Department employees and others in the Foreign

Service

FSI initially offered instruction for 13 languages and about a dozen other professional and technology courses. Early annual enrollments totaled around 3000

Since 2002, the primary delivery method for FSI’s distance learning training has been the FSI LearnCenter, a MOTS highly-enhanced Learn.com LMS solution

FSI Training Today

Serves the Department of State and more than 50 other foreign affairs and government agencies

800+ course offerings and instruction for over 70 languages

Nearly 600 on campus and 275 via distance learning platform

Approximately 170,000 enrollments annually

Staff expertise in full range of functional and thematic areas, such as diplomatic tradecraft, foreign language acquisition, regional studies, and leadership coaching

FSI Organization Structure

Office of the Director

Educational Policy School of

Language Studies

East Asian and Pacific Languages

European and African Languages

Near East, Central and South Asian

Languages

Romance Languages

Slavic, Pashto and Persian Languages

Language Testing Unit

Curriculum and Staff Development

School of Applied Information Technology

Business Applications

Enterprise Technology

Research and Learning

Development

Leadership and Management School

Crisis Management Training

Executive Development

Division

Leadership Training Division

School of Professional and

Area Studies

Area Studies

Consular Training

Curriculum and Staff Development

Economic and Commercial Studies

Office Management Training

Orientation

Political Training

Public Diplomacy

Management Tradecraft Training

Center for the Study of the Conduct of

Diplomacy

Transition Center

Career Transition Center

Overseas Briefing Center

Training Division

Office of the Executive Director

Acquisitions

Audio Visual

Budget

Corporate Systems

General Services

Human Resources

Instructional Support Division

Office of Management

Information Systems

Registrar

Space Planning Office

Technical Support

Policy & Governance

Administrative Support

Schools

Key

FSI Training Systems

Training

Management

Training

Delivery

Training Design and Development

Systems Systems Systems

STMS

Learn

Center Custom

Course

Catalog

Focus of LMS Acquisition

Purpose

Distance Learning Badging

Quizzes Surveys eHomerooms Video Streaming

Purpose

Admissions Financials

Registration Gradebook

Enrollment Student Records

Purpose

Course Authoring

DL Instructional Design & Development

Standards Validation- Section 508, UI

Content

Custom Courses

SkillSoft Courses

Mobile Apps eHomerooms ePubs and Videos

Data

Course Evaluations

Course Results

Progress Tracking

Badging

Content

Distance Learning

Quizzes eHomerooms

Classroom Sessions

Data

Quizzes eHomerooms

Enrollment

Completion Data

Tools

COTS / GOTS

Adobe Creative Suite

Custom

Mobile: Xcode (iOS) &

Android Studio

Formats

SCORM

COTS /

GOTS Multimedia

Labs CMS

Student

Records

Room Res.

Survey

Builder Survey

Monkey SF-182

App Custom

Web Apps Adobe

Connect

DHS Trusted

Tester

Adobe CC

Video

Streaming

Web

Conferencing

/ Surveys

Surveys

Learner Content

Management

Learner Engagement and Administration

Communication &

Collaboration

Content

Management and Delivery

Windows Server

IIS/.NET/SQL Server

LearnCenter eHomerooms Survey

Builder Wowza

Adobe

Connect

Survey

Monkey

Training Delivery

Features

Components

Platform Apache eHomerooms eHomeroom Features

Chat /

Discussion

Boards

Assignments/Quizzes and

Essays

Resources

Material

Repository Badging

Polling

Class

Calendars

Instructor

Office Hours

Calendars

Page

Editing

Training Design and Development

ISD Supports FSI schools and centers in developing and delivering instructional design and technology-based training tools

Curriculum

Design

Services eLearning

Courseware

Development

Mobile

Training App

Development

Multimedia

Design

Quality

Assurance

Services

Support Services

Distance

Learning COTS/GOTS &

Custom iOS/

Android

DHS Trusted

Tester Survey/

Evaluation

Video Design

Adobe CC

School of Language Studies

(SLS)

Ms. Tiffany Taylor Attaway

Lead Technologist

Provide language and culture training in approximately 70 languages to U.S. government employees with a job-related need.

On-Campus Classes Virtual Classes

School of Language Studies

Overview

On-Campus Classes

Supplemental materials and course info stored in language eHomerooms

Curricula on Foreign Affairs

Network

Assignments tracking for independent study during non-instructional week

3rd party tools for speaking, listening, reading and vocabulary acquisition

Virtual Classes

Independent study activities as

CBT courses in the LearnCenter

Course eHomeroom pages with mentor schedule and course information

Assessment checklists for measuring student progress

Web conferencing via 3rd party tools

Current LMS Use

Universal Support scripts for all languages we teach

Extensible Ability to add on additional functionality based on emerging needs

User-Centered Simple to use for teachers and students

Media-Rich Support for speaking and listening activities in a variety of contexts

Complex Assessment More than just multiple choice questions

Future LMS Needs

School of

Professional and Area Studies

(SPAS)

Dr. Craig Hayden

Diplomatic Mastery Coordinator

School of Professional and Area Studies Overview

Nine Divisions, including the Center for the Study of the Conduct of Diplomacy

Courses are offered through classroom, distance, and blended learning formats

Training incorporates interactive and experiential learning to the maximum extent possible

SPAS provides professional tradecraft courses to all categories of Department personnel

SPAS training includes courses for Management, Consular, Public Diplomacy, Political, Economic/Commercial, and Office Management professionals

Mission Statement: The School of

Professional and Areas Studies (SPAS) is a community of foreign affairs professionals serving foreign affairs professionals, empowering and training colleagues throughout their careers to advance U.S.

interests and tackle the evolving challenges of 21st-century diplomacy by providing superior job-specific orientation, tradecraft, and area studies training.

Current LMS Use

LMS is not used consistently across the SPAS training divisions in support of classroom and online learning.

LMS is used primarily as content resource:

eHomerooms for links and downloadable documents

Access to Distance Learning courses

LMS is under-utilized: training divisions have yet to fully incorporate functionality. SharePoint is an alternative to document access in support of classroom or online training

SPAS courses have turned to third party applications for course functions (e.g. evaluation, document storage, etc.)

SPAS has investigated how current LMS can be adapted for blended learning (e.g. gamification, badging, dashboards, etc.)

A Flexible Virtual Classroom Environment

Easy to set up and maintain by the instructor or course coordinator

Easy for students to access from any location using a variety of devices

(desktop, tablet, mobile)

Accessible by a wide range of employee types (State Department and non State Department employees)

Able to host training content in a wide variety of formats (video, etc.)

Able to provide or connect to tools for collaboration

Be able to show progress with a course or through a training curriculum (e.g. badges, training pathways, etc.)

Provide integrated surveys and assessment tools

Enable a variety of communication to students (e.g. push notifications, discussion boards, virtual classrooms, etc.)

Provide online access to learning content in support of professional development (access to training material post-course, e-portfolios, etc.)

Dashboards for instructors and students

Single Sign-On

Secure (able to host SBU content)

Leadership and Management School

(LMS)

Mr. Sam Fellows e-Learning Specialist

Leadership and Management

School Overview

Vision

We will create a community that lives leadership and is recognized for the excellence of our work. We will act as a catalyst to energize, grow, and support a culture of leadership throughout the State

Department.

Mission

To provide needs-based leadership and crisis management training and development opportunities to prepare foreign affairs professionals to face global leadership challenges throughout their careers.

Current LMS Usage

Entry level supervisor (ELS)

Fundamentals of Supervision (FSO)

Foreign Service National Leadership (FSNL)

Leading for Lasting Impact (LLI)

• Reliable

• Industry standard

• Streamlined authentication process

• Robust integration with

Registrar (easier to register and access content)

• SBU Capable

Platform

• Flexible Content Types

• Podcasts

• Videos

• eLearning modules

• Webcasts

• Collaboration Tools

• News Feeds

• Q&A

• Content Rating

• User Generated Content

• Forums

• Chat

• Team File Sharing

• Book Marking

• Mobile Support

• Mobile Optimization

• App integration

Content Features

• Personalized content delivery

• Recommended Content

• Dashboards

• Role based permissions

• Notification support

• Profiles / Portfolios

• Tagging / Taxonomy support

Content Features (Cont’d)

• Development environment support

• Support for HTML, CSS, and

JS customization

• Workflow Tools

Development

• Robust Survey Tools

• Online / Offline Survey functionality

• Activity Tracking

• Assessments

• Attendance Tracking

Evaluation Functionality

School of

Applied Information Technology

(SAIT)

Mr. Bryan Law

Branch Chief Curriculum and Staff Development

School of Applied Information

Technology Overview

Mission Statement: The Foreign Service Institute’s (FSI)

School of Applied Information Technology (SAIT) develops and equips the Department of State’s (DOS) current and next generation information technology (IT) professionals and

Department employees with technology training to navigate our foreign affairs mission in a rapidly developing IT environment.

Host e-learning – commercial (i.e. Skillsoft)

Host e-learning – internally developed

Host classroom learning resources (e-homerooms)

Host e-learning – commercial

Host e-learning – internally developed

Host classroom learning resources

And…

Progress Tracking (xAPI)

Capability to enroll for (or assign) entire group of courses

Mobile device compatibility

Instructor reminders/notifications

Administrative reporting

Administrative privileges

Office of the Registrar

Ms. Linda Eduful

Management Analyst

Serves as Central Campus Registrar with all the duties and responsibilities that pertain to that position and oversees Central

Campus functions for Admissions, Registration, and Student

Records

Duties and Responsibilities include:

Establishing and marketing course catalog and schedule

Registration and enrollment processing

Maintaining and managing student training record

Reporting and data management

Student support services

Registrar Overview

Registrar Statistics

Student Population State / Non-State

Employee Types

FS, CS, EFM,

LE Staff, Others

Student Count (Annual) > 75,000

Course Count (CL) 549

Course Count (DL) 253

Serves the Department of State and more than 50 other Foreign Affairs

Agencies

1500 - 2000 students on campus each day

FSI Extends training in the field by partnering with regional training centers and a network of over 275 adjunct faculty worldwide

Extensibility and integration with existing STMS solution is essential. Granular access management and reporting functionality is critical

Supports the needs of the FSI Student, instructors and faculty: easy to use interfaces that provide answers to common questions:

What assignments do I have due?

What are my grades?

What is happening in class?

How do I access my course or resource material?

How to manage and edit content?

Lunch Break

• Please provide all Index Card questions into the appropriate box prior to departing

• Please return back to 12:50pm

• Q&A Session will begin at 1:00pm

Question and Answer

(Q&A)

Session

FSI LMS Panel