Service Attachment A.pdf
PDF 83 KB Posted
- Attached to
- Interpreting & Translation Services
- Solicitation number
- 103325-O3
- Issued by
- Blaine County, Nebraska
About this file
This is a Service Attachment document outlining payment terms and conditions for interpretation and translation services provided to the Nebraska Department of Health and Human Services (DHHS) across multiple divisions including Behavioral Health, Children and Family Services, Operations, and Public Health, effective January 1, 2020. The attachment establishes the rate structure and service delivery requirements for contractors providing language interpretation and translation services to DHHS clients and providers. For standard interpretation and translation sessions of one hour or less, DHHS compensates contractors for one hour of service, while American Sign Language (ASL) interpretation sessions of one hour or less receive compensation for two hours of service. Telephonic interpretation is billed at a per-minute rate for the first thirty minutes, with any time exceeding thirty minutes charged at the applicable hourly rate. Cancellation provisions require DHHS to compensate contractors for one hour of service if in-person or telephonic sessions are canceled within twenty-four hours of the scheduled appointment time, including instances where participants fail to appear or cancel themselves; cancellations made more than twenty-four hours in advance result in no payment to the contractor, and contractor-initiated cancellations result in no compensation to DHHS.
The Service Attachment applies to all DHHS divisions except the Division of Medicaid and Long Term Care, with compensation calculated at rates submitted by contractors on the bid page. Payment for interpretation and translation services includes compensation for waiting time from the scheduled service start time until services begin. The document specifies that all provisions comply with applicable state and federal legal requirements regarding fund usage and service provision, ensuring alignment with the broader RFQ for prequalifying a contractor pool across multiple languages including Spanish, Arabic, American Sign Language, Vietnamese, Kurdish, and Persian. Historical pricing data indicates rates of $40 per hour for standard interpretation, $50 per hour for certified interpretation, and $60 per hour for ASL interpretation, with telephonic services previously billed at $0.62 per minute through Language Line Solutions, and estimated historical usage totaling $181,584.14 from July 2018 through December 2019.
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Text version
Service Attachment A No Medicaid Funds
Effective January 1, 2020
The terms outlined in this Service Attachment apply to the following Divisions of DHHS:
Behavioral Health, Children and Family Services, Operations, Public Health.
The terms outlined in this Service Attachment apply to the Division of Developmental Disabilities when Medicaid funds are not expended.
DHHS shall pay the Contractor a rate submitted by the Contractor on the Bid Page.
A. Interpretation and/or Translation Services
1. DHHS shall pay the Contractor an amount equal to one (1) hour’s worth of service if the total translation and/or interpretation services provided by the Contractor for a given scheduled translation and/or interpretation session are equal to or less than one hour in length. For ASL interpretation, any time spent in excess of one hour shall be calculated as set forth in the contract;
2. For ASL interpretation, DHHS shall pay the Contractor an amount equal to two (2) hours’ worth of service if the total translation and/or interpretation services provided by the Contractor for a given scheduled translation and/or interpretation session are equal to or less than one hour in length. Any time spent in excess of one hour shall be calculated as set forth in the contract;
3. Payment for interpretation and/or translation services includes compensation for the time spent waiting for DHHS staff, clients, participants or providers to begin interpreting and/or translating services, measured from the scheduled time set by DHHS for the interpretation and/or translation services to begin.
4. For telephonic interpretation DHHS shall pay the Contractor a rate per minute for the first one through thirty (1-
30) minutes. Any time spent in excess of thirty (30) minutes for over the phone interpretation shall be billed at the hourly rate.
B. Cancellation
1. If DHHS cancels a scheduled in-person or telephonic translation or interpretation session less than twenty-four
(24) hours before the scheduled in-person or telephonic translation or interpretation session is set to begin, DHHS shall pay the Contractor a fee equal to one (1) hour of translation and interpretation time to remunerate the Contractor for planning and scheduling work. This same provision shall apply if the cancellation was the result of a cancellation by a participant, or if the participant fails to show at the scheduled in-person or telephonic translation or interpretation session;
2. If DHHS cancels a scheduled in-person or telephonic translation or interpretation session more than twenty-four (24) hours before the scheduled in-person or telephonic translation or interpretation session is set to begin, Contractor shall not receive any payment; and
3. If the Contractor cancels a scheduled in-person or telephonic translation or interpretation session, DHHS shall owe no payment.
C. Applicability
1. All provisions in this Service Attachment apply to services provided for all divisions of the Department of Health and Human Services and to its participants, except services provided to or on behalf of the Division of Medicaid and Long Term Care and its participants.
2. Nothing in this Service Attachment shall be construed to conflict with any state or federal legal requirement based on the type of funds being used or services provided.
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