SECTION C.docx

SECTION C - PERFORMANCE WORK STATEMENT (PWS)

C.1 PURPOSE AND OBJECTIVES

The United States Department of State (DOS) has a requirement for a qualified Contractor to provide non personal services portal to portal close protective bodyguard services for the Chief of Mission (COM), or the designed Principle Officer (PO) at the U.S. Embassy Yerevan, and off site locations. The Contractor shall provide the organizational structure, management, and qualified staff at levels to meet or exceed the requirement contained in this PWS.

C.2 BACKGROUND

The DOS, Bureau of Diplomatic Security (DS) plays an essential role in ensuring that foreign policy objectives are accomplished in a safe and secure environment. DS accomplishes this by making the protection of people, information, and property its top priority. DS develops and implements effective security programs to safeguard DOS personnel as they implement foreign policy and promote U.S. interests around the world. The protection of life is the most critical element of the DS mission, and is an absolute requirement for the global conduct of foreign affairs.

DS Special Agents that are assigned to U.S. diplomatic missions overseas serve as the Regional Security Officers (RSO). The RSO provides the first line of defense for DOS personnel, their families, U.S. diplomatic missions, and national security information. The RSO develops and implements the programs that shield U.S. missions and residences from physical and technical attack. The RSO receives valuable assistance in this effort from other DS personnel, Marine Security Guards (MSG), local investigators, security engineering officers, and host government officials. The RSO serves as the primary liaison with foreign police and security services overseas in an effort to obtain support for U.S. law enforcement initiatives and investigations. The RSO also serves to monitor the performance of the bodyguard services as the Contracting Officer’s Representative (COR).

C.3 MISSION AND GOALS

The primary mission of the Bodyguard Program (BGP) is to provide personal security for the COM to prevent hostile attacks, harm, injury, and embarrassment. The BGP is one component of the Mission’s security apparatus and complements other physical, technical, and procedural security systems. Personal protective services consist of close personal protective movements as well close personal protection at off-site venues. The BGP shall carry out specific actions as described in the General and Post Orders (See Section J, Exhibit B).

C.4 BODYGUARD SERVICES

The Contractor shall provide bodyguard services in accordance with this Section C, Performance Work Statement, Section H, and all Exhibits. The Contractor shall provide two types of services: (1) Standard and (2) Additional or Emergency (A&E) services. The Contractor shall not subcontract or lease the Standard or A&E Services.

The Contractor shall maintain a sufficient number of trained and qualified personnel in order to meet the required hours of operation for each post. The Standard Services are set forth in Section J, Exhibit A. The requirement for temporary A&E Services may stem from such things as a Very Important Person (VIP) visitor to the Embassy, Ambassador movements within Yerevan, Ambassador travel outside of Yerevan, information indicating a possible terrorist attack, change in threat environment, construction projects on the compound, or temporary changes to compound entry/egress.

The Contractor shall ensure that the bodyguard service personnel comply fully with the General and Post Orders contained in Section J, Exhibit B.

C.4.1 Types of Service

The Contractor shall provide Standard Services for the posts set forth in Section J, Exhibit A. The Contractor shall provide A&E Services as requested by the COR. The Contractor shall not subcontract or lease Standard Services or the A&E services.

The COR may request A&E Services to meet increased workload or temporary needs for services arising from visitors to post or special events. The COR shall confirm any oral request for A&E Services in writing within 48 hours of the oral request.

The Contractor shall document requests for A&E services as specified in Section G of this contract. A&E Services are within the scope of this contract, but not specified in Section J, Exhibit A. The performance of duties listed in Section J, Exhibit A does not constitute A&E Services. The Contractor shall include in its next regular invoice details of the A&E Services and any materials provided. The Contractor shall also include a copy of the COR's written confirmation for providing such services.

C.4.2 General and Post Orders

The General Orders provide directions and instructions of general application to the Contractor personnel. Post Orders provide detailed instructions to persons assigned to a specific Bodyguard post. The Contractor shall ensure that bodyguard personnel comply with these orders. These orders shall not be modified or revised without the written authority of the Contracting Officer (CO).

The Government may make changes to the General and Post Orders within the scope of the contract. All changes and revisions to the orders shall be accomplished by issuance of contract modification. The Contractor may submit to the COR(s) proposed changes to the orders.

The General and Post Orders shall only be provided to the Contractor in English. The Contractor shall translate both General and Post Bodyguard Orders into the local language(s). The Contractor shall maintain a copy of the General Orders and the respective Post Orders in both English and local language versions, at each designated post listed in Section J, Exhibit A, and shall ensure that all updates and revisions to the General and Post Orders are maintained at each post. See Section J, Exhibit B for General Orders and Post Orders.

C.5 SPECIFIC TASKS/FUNCTIONS

The United States Department of State (DOS) has a requirement for a qualified Contractor to provide portal to portal close protective bodyguard services for the Chief of Mission (COM), or the designed Principle Officer (PO) at the U.S. Embassy Yerevan.

C.5.1 Escort Services

The Contractor personnel are not intended to serve as drivers for the COM vehicle in place of General Services Officer (GSO) drivers, act as couriers, provide quick reaction forces for the mission facility if it would otherwise reduce principal protection. Furthermore, bodyguards shall not perform traditional local guard or surveillance detection duties while performing their official duties.

C.5.2 Logs and Records

Administrative Records. The Contractor shall maintain administrative files, which shall at a minimum include biographic data and personnel records, investigation records (see Section H.2) and training records (see Section H.7) on all employees working under the contract. The Contractor shall maintain daily time and attendance records, which may be reviewed by the COR as required. The Contractor shall be responsible for translating all records into English that are requested by the COR.

The Contractor shall submit all logs and records in a format agreed to by the COR. The Contractor shall keep any additional logs or reports as instructed by the COR for deliverable reports (See Section F.4).

Section J, Exhibit B provides instructions for the posting of each log or report. Any hand written logs shall be in ink, and reports shall be electronically typed. The bodyguards shall prepare reports for the following:

1. When equipment is missing, broken, or malfunctioning;

1. Whenever an incident occurs that requires a separate incident report; or

1. When suspicious activities are observed.

All incident reports shall be written or typed and submitted to the COR not more than 24 hours after the actual event. Serious incidents, as defined by the RSO, must be reported to the COR immediately. The Contractor shall provide incident report forms for recording information regarding any incident which may occur. The Contractor shall submit the design of the incident report form in draft for approval by the COR within 10 days after contract award. The Contractor shall maintain all operational records for the duration of the contract, and shall make the records available for review by COR as required.

Corrective Action Plans and Deficiency Notices: The COR may issue a request for a Corrective Action Plan (CAP) when the Contractor’s performance is consistently deficient, substandard, or if a significant incident occurs that compromises the safety and security of mission personnel. The Contractor, including the Contractor’s corporate management personnel, shall be involved in the preparation of the CAP response as well as implementing and monitoring corrective actions to resolve the deficient contract performance.

If implementation of the CAP does not correct the deficient contract performance, the CO may issue a Deficiency Notice to the Contractor.

C.6 CONTRACT CHANGES

C.6.1 Temporary Changes

The COR may orally request changes on a temporary basis to meet revised security needs. Unless otherwise authorized by the CO, temporary changes shall not exceed 30 calendar days or the ceiling price in the contract for Additional or Emergency (A&E) Services. The Government will pay for these temporary changes at the rates stated in Section B for A&E Services. The COR shall confirm each oral request in writing within 48 hours of the oral request. If the Contractor has not received this written confirmation within 48 hours, the Contractor shall immediately notify the CO.

C.6.2 Other Changes

The changes in Section C.6.1 shall not result in changes to Section J, Exhibit A, because they are only temporary services. The Government will modify the contract (Exhibit A) for any non-temporary need for location changes. If the Contractor has reason to believe that it has been directed by the COR to perform work that is not temporary in nature, the Contractor shall immediately notify the CO in writing.

C.7 BODYGUARD SERVICES AND EQUIPMENT

C.7.1 Radio Network

Access to the Embassy-dedicated radio network shall be provided by the U.S. government (see Section J, Exhibit E, Government furnished property).

C.7.2 Uniforms and Personal Equipment

The Contractor's employees shall wear clean, neat, and complete clothing as required in Section J, Exhibit D during regular business hours, and appropriate casual business attire (on weekends and holidays) when on duty as determined by COR.

C.7.3 Cost Reimbursable Materials and Incidental Services

The COR may request the Contractor to purchase expendable supplies and incidental services in support of this contract. All requests to the Contractor shall be in writing. The cumulative total for supplies and services purchased in accordance with Section B.7.3 shall not exceed 2,000,000 Armenian dram per contract year. Materials and services shall be reimbursed at cost in accordance with FAR 16.601 (except as provided for in FAR 31.205-26(e) and (f)). Under no circumstances is the Contractor authorized to procure services that are either Standard or A&E services under this Section.

C.8 POST HOURS AND SCHEDULE

Hours of coverage required is provided in Section J, Exhibit A as a part of this contract.

C.8.1 Bodyguard Post Schedule

The Contractor shall prepare and maintain a weekly Bodyguard Schedule that includes a complete listing of all COR-approved bodyguards, the name of each bodyguard to be assigned to each shift. The weekly Bodyguard Schedule shall show the name of the bodyguard assigned, and the shift assigned in terms of hours of the day.

The Contractor shall provide the COR and each Contractor employee affected a copy of the weekly Post Schedule by 12:00 noon of the second to last day of the workweek for the upcoming week. The Contractor shall notify the COR of any changes to the weekly schedule once submitted:

1. Three days before any scheduled change of a bodyguard (specific individual).

1. In the event the Contractor is instructed to make emergency changes to the schedule pursuant to COR instructions, the Contractor shall update the schedule reflecting all emergency changes employed within 24 hours of the changes; or,

1. In cases of medical or other emergency affecting a bodyguard’s ability to provide services, the Contractor shall immediately notify the COR and update the schedule within 24 hours.

The contractor may be required to submit the information noted in this section through the myLGP program if implemented. The COR granting of a schedule exception in myLGP is an acknowledgment of a schedule deficiency and does not constitute acceptance of deficient contract performance. Schedule exceptions are subject to deductions in accordance with Exhibit C. Furthermore, the U.S. government reserves the right to include schedule exceptions in the Contractor’s past performance evaluation.

C.8.2 Outside Employment or Work on Other Contracts

The Contractor shall obtain the prior written approval of the COR if any employee of the Contractor performing under this contract: 1) intends to work for another firm or organization in addition to the Contractor or 2) before assigning any bodyguard performing under this contract to work with another client of the Contractor.

C.9 ORGANIZATION CHART AND EMPLOYEE LISTING

The Contractor shall maintain an up-to-date organization chart that includes the names of all supervisors, shift organization for each position, and a listing of all current employees by name, to include any overhead personnel that will require access and/or unique log-ins for myLGP (If implemented). A current employee listing shall be provided with each monthly invoice and include employee names, unique employee identification numbers.

The Contractor shall also provide a corporate organizational chart that depicts how this Bodyguard contract fits into the overall corporate structure. The organizational chart shall include the names, e-mail addresses and telephone numbers for all layers of management that preside over the division or organization directly responsible for performance of this contract.

The contractor may be required to submit the information noted in this section through the myLGP program, if implemented.

C.10 TRANSITION PLAN

The Contractor shall perform in accordance with the Preliminary Transition Plan submitted (see Section L.11.2.3) and approved at the time of award. The transition period shall not exceed 90-calendar days and full performance shall commence at the date specified in the Notice-to-Proceed issued by the CO (see Section F.2).

The Contractor shall submit a Final Transition Plan reflecting any revisions or changes to the Preliminary Transition Plan at the Post Award Conference. (See Section F.4). Any proposed revisions to the Contractor’s Preliminary Transition Plan shall not result in an increase in the allotted 90-calendar day transition timeframe.

The Contractor shall assume full responsibility for an orderly phase-in of operations that minimize the impact to the Embassy. The Government will make all facilities and equipment cited herein accessible to the Contractor upon contract award. During the transition period the Contractor shall:

1. Complete staffing in accordance with the Contractor’s Staffing Plan;

1. Submit an Organization Chart;

1. Prepare staffing nomination packages for COR review (Section H.2);

1. Conduct the required basic bodyguard training (Section H.7.1);

1. Conduct any other contract required training such as firearms training (Section H.7.4.1).

1. Acquire all necessary equipment, licenses, permits, and insurance (Section H.10 and H.11.1);

1. Participate in a preliminary joint inventory of all Government-Furnished Property (Section H.13); and, The contractor may be required to submit the information noted in this section through the myLGP program if implemented, or requested by the RSO/COR.:

1. Contractor shall schedule and complete myLGP training (if required).

1. Contractor shall use myLGP process to submit nomination packages, track training, and schedule bodyguards.

C.10.1 Phase-Out Performance

At the end of the contract, a follow-on competition maybe conducted by the CO. In the event the current Contractor is not awarded the follow-on contract, the Contractor shall, develop a Phase-Out Plan for the orderly transition of the operations within 75 days of contract expiration. The phase-out procedures shall not disrupt or adversely affect the day-to-day operations of the Mission and shall result in a smooth and orderly transfer of responsibility to the successor.

The Phase-Out Plan shall include when personnel records will be made available for the new Contractor to review and facilitate offering the Right of First Refusal.

The incumbent shall follow FAR 52.237-3 CONTINUITY OF SERVICES (JAN 1991) to ensure transition is accomplished without difficulty until the awardee can fully provide services under the contract, which must be continued without interruption. Any failure to fully implement the Continuity of Services, including attendance at all scheduled meetings and timely submission of all required documents, may result in a negative past performance evaluation and unfavorable responsibility determination.

C.10.2 Completion of Transition Plan

The Final Transition Plan will be discussed during the Post-Award Conference with the Government providing input and recommendations to the Contractor. See Section F for the due date and distribution of the Final Transition Plan.

C.11 DEFINITIONS

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