Sction 4.3 Narrative Proposal Template.docx
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- Solicitation number
- HE-25-615
- Issued by
- Los Angeles County, California
About this file
This is a Section 4.3 Narrative Proposal Template for the City of Long Beach's Interim Housing (Motel Based) Operation & Supportive Services procurement opportunity. The template guides proposers through a comprehensive application process that requires submission of organizational information, capacity and experience documentation, project design approaches, and collaboration strategies. The RFP seeks contractors to operate motel-based interim housing programs that provide supportive services to individuals and households experiencing unsheltered homelessness in Long Beach, California. Proposers must demonstrate prior experience developing and implementing emergency shelter programs, working with encampment populations, managing interim housing operations, and achieving permanent housing outcomes. The template requires detailed staffing plans, intake procedures, and descriptions of how organizations will implement Low Barrier, Housing First, Harm Reduction, Trauma Informed Care, and Cultural Humility principles in service delivery.
The proposal template mandates that organizations address their financial accounting systems, cost reimbursement capacity, and experience maintaining operational cash flow during the reimbursement process, which will occur on a cost-reimbursement basis. Proposers must describe their experience with the Homeless Management Information System (HMIS) for data tracking and validation, their approach to performance metrics and monitoring, and their ability to leverage additional Federal, State, local, and private sector funding. The template requires identification of all subcontractors with documentation of their California Department of Industrial Relations registration status and capacity to meet program requirements. Organizations must demonstrate commitment to non-discrimination and racial equity through detailed descriptions of staff cultural competency training, engagement with diverse populations, inclusive policies, and mechanisms for incorporating feedback from marginalized communities into program development and service delivery.
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Text version
4.3 Narrative Proposal Template
An editable version of the template below has been posted to Long Beach Buys. Proposers should complete the editable template and submit it as their narrative proposal.
Organizational Capacity & Experience
PROPOSER CONTACT INFORMATION
| Organization |
| Company Name |
Company Address
Federal Tax ID Number
Unique Entity ID
Website
| Authorized Representative |
| Name |
Title
Email Address
Phone Number
| Other Point of Contact (if required) |
| Name |
Title
Email Address
Phone Number
PROPOSER CAPACITY & EXPERIENCE
| What type of enterprise is the organization? |
| ☐ Non-Profit |
☐ Sole Proprietorship
☐ General Partnership
☐ Corporation
State and Date of incorporation:
☐ Limited Liability Company
☐ Other _________________________________
Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).
Please describe the length of time the organization has been providing services described in this RFP (1-3 sentences).
How many employees does the organization have in total and are residing in Long Beach?
Where are the representative(s) that would service the City’s account located?
Who are the key staff involved in the project? For each, please indicate a name, title, and resume either as an attachment or one paragraph description.
REFERENCES
| Reference 1 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and End Dates
| Reference 2 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and
| Reference 3 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and
| Reference 4 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and
| Reference 5 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and
SUB-CONTRACTOR CONTACT INFORMATION
| Does the proposal include subcontractors? |
| ☐ Yes |
☐ No
If applicable, provide the following for all subcontractors included in this proposal.
| Organization |
| Company Name |
Company Address
| Authorized Representative |
| Name |
Title
Email Address
Phone Number
| Other Point of Contact (if required) |
| Name |
Title
Email Address
Phone Number
SUBCONTRACTOR CAPACITY & EXPERIENCE
| What type of enterprise is the organization? |
| ☐ Non-Profit |
☐ Sole Proprietorship
☐ General Partnership
☐ Corporation
State and Date of incorporation:
☐ Limited Liability Company
☐ Other _________________________________
Which specific requirements of this RFP will the subcontractor perform?
Is the subcontractor registered with the California Department of Industrial Relations? If yes, provide registration number.
Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).
Please describe the length of time the organization has been providing the services described in this RFP (1-3 sentences).
How many employees does the organization have nationally, locally, and residing in Long Beach?
Where are the representative(s) that would service the City’s account located?
Who are the key staff involved in the project? For each, please include a name, title, and resume either as an attachment or one paragraph description.
How does your agency plan to monitor subcontractor performance and ensure program and fiscal compliance throughout the duration of the project?
Describe the proposed subcontractor’s ability to utilize HMIS.
How does your organization plan to notify the City of the fiscal and program performance for the proposed subcontractor?
Organizational Capacity & Experience
1. Provide concrete examples that illustrate your organization’s experience and expertise in the following. In your response, please include the length of time your agency has been providing said services:
a. Working with and addressing supportive service needs of individuals and households who are experiencing homelessness in encampments.
b. Developing and implementing emergency shelter program systems and services to adult households experiencing unsheltered homelessness.
2. If your organization has operated an Interim Housing Program in the past, please illustrate the following in your response:
a. The length of time your programs operated IH.
b. The bed occupancy rates your programs operated (i.e., The number of beds your organization provided).
c. The percentage of exits that were to permanent housing.
3. Describe your organization’s basic organization and management structure. Include the number of personnel involved in your organization, including employees, interns, members, and volunteers.
4. Describe steps that your organization will take to ensure that you will be ready to start operation and services once provided notice from HSB.
5. Funding for the agreement will be disbursed on a cost-reimbursement basis. Describe your organization’s experience and capacity to maintain operational cash-flow while reimbursements are in process.
6. Identify how many vacancies your agency currently has, as well as a percentage of that in comparison to the overall positions. Describe your agencies plan for quickly recruit and hire staff for this program.
7. List and briefly describe related projects your organization has led or participated in over the past five years. Include the funding source/amount, project term, and outcome.
Project Design
1. Provide a clear and concise description of your proposed solution that addresses the Scope of Work detailed in this RFP.
2. Describe your organization’s intake procedures for the project. Include the intake hours and a brief explanation on how your program conducts intake into the program. Include your organization’s use of HMIS for intake purposes.
3. Describe how your organization would assist an individual seeking entry at a non-standard time, such as 10 p.m. on a Sunday, if a bed is available.
4. Provide how your organization will incorporate Low Barrier, Housing First, Harm Reduction, Trauma Informed Care, and Cultural Humility and Affirming Services into the project design.
5. Describe your organization’s staffing plan and how it will cover the responsibilities and operational needs required of this program. Clearly indicate the number of personnel that will be directly involved in this project as well as their title and roles.
6. Identify challenges to implement your proposed project and explain how these challenges will be addressed.
7. Describe how your program will regularly receive and incorporate participant feedback and address potential grievances.
8. Provide how your program will ensure all staff will receive trainings required by this RFP.
9. Provide how your program will ensure all security guards or others performing the function of security will have access to and receive training.
10. Describe your organization’s ability to assist participants with little or no source of income and connecting participants to mainstream benefits and employment services.
11. Provide how your program will support participants in connecting to supportive services such as: medical and health services, substance use treatment, mental health services, educational services, life skills training, and food resources.
12. Provide how your organization will ensure that the Housing Service Plans are created, regularly updated, and reflect the participant’s goals and needs.
13. Describe your organization’s ability to connect participants to permanent housing resources such as housing navigation and permanent housing programs.
14. Provide how your organization will provide transportation and/or transportation resources to program participants.
15. Describe your organization’s ability to serve participants with pets and service animals. Include any tools and resources your organization utilizes for housing location and retention services.
16. Describe how your organization will assist participants who are experiencing mental health needs and physical health needs.
17. Describe how your organization will assist participants who are actively feeling domestic violence and are looking to enter your facility as well as exit your facility.
Coordination and Collaboration
1. Describe what performance metrics your organization will monitor and the approach in achieving these targets. Be sure to identify tools that your organization will utilize to capture data or document that project goals are being met.
2. Describe your organization’s experience using the Homeless Management Information System (HMIS).
3. Describe how your organization will respond to referrals occurring outside of CES (i.e., Referrals that are not coming through Long Beach CoC CES Matcher).
4. Describe how your organization will validate HMIS Data.
5. Detail how your organization will actively work to identify and address performance concerns.
6. Detail your organization’s approach to collaborating with the City of Long Beach and other elected officials.
7. Describe your organization’s approach to collaboration with the CES and local community organizations.
8. Describe your organization’s ability to connect participants to community resources within the CES.
Budget and Cost Effectiveness
1. Describe your organization’s financial accounting system and its capacity to administer the accounting requirements of this project.
2. Describe your organization’s experience in leveraging other Federal, State, local, and private sector funds.
3. If you are identifying any match or leverage within your budget, please describe the source of the match and leverage.
4. The City requires that the awarded Contractor provide proof of payment of any subcontractors used for this project. If the proposal includes subcontractors, please describe the plan for how the City will be notified of such payments.
5. Describe how your organization will verify all expenses are eligible per the Eligible Cost Matrix in this RFP and in compliance with the approved cost narrative.
Commitment to Non-Discrimination
1. Describe your organization’s experience working with and serving culturally and racially diverse populations.
2. Describe any plan and work that your organization has undergone to improve racial equity.
3. Describe in which people with lived experiences and individuals from vulnerable populations engaged in your organization’s planning and decision-making process. Describe the policies or practices in place that ensure the experiences of marginalized communities are represented in your organizational structure.
4. Describe the cultural competency trainings your organization provide for staff. How does this training impact services provided to participants?
5. Describe the mechanisms in place for receiving and incorporating feedback from diverse populations into your program development and service delivery.
6. Describe how your organization monitor and evaluate its services to ensure they are equitable and meet the needs of all participants, including those from diverse racial and cultural backgrounds.
7. Discuss any inclusive policies your organization have which specifically address the needs of culturally and racially diverse populations. Include how these policies translate into on-the-ground support for participants.
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