Scope of Work iPhones MDM PR16151831.docx

Bureau of International Narcotics and Law Enforcement Affairs

U.S. Embassy in Ukraine

Statement of Work

Supply of Apple iPhone 17 Devices for MDM Infrastructure

PR16151831

1. GENERAL

The Vendor shall supply Apple iPhone 17 mobile devices and provide warranty, enrollment readiness, and technical support services as described in this Statement of Work (SOW).

The devices shall be supplied for official use by the designated end-user in Ukraine (not for the Department of State usage) under the technical assistance project, as part of the establishment of a secure corporate mobile device environment supported by Mobile Device Management (MDM), Apple Business Manager (ABM), and Automated Device Enrollment (ADE).

The Vendor shall be an Apple Business Manager-linked Apple Authorized Reseller or another Apple-Approved Reseller capable of assigning devices directly into the end-user’s Apple Business Manager account for zero-touch Automated Device Enrollment.

2. SCOPE

The Vendor shall supply factory-new Apple iPhone 17 mobile devices for the designated end-user organization as specified in the chart below. The devices shall comply with the technical and enrollment requirements identified in this SOW.

Storage: 256 GB

RAM: 8 GB

Processor: Apple A19 chip

The supplied devices shall be new, certified to be used in Ukraine, unlocked, not refurbished, not rebuilt, not previously used, and not previously assigned to any Apple Business Manager, Mobile Device Management system, Apple ID, carrier account, or other organization. Rebuilt, refurbished, gray-market, carrier-locked, or consumer-channel devices that cannot be assigned to the end-user’s Apple Business Manager account will not be accepted.

The Vendor shall ensure that all supplied devices are eligible for Apple Business Manager and Automated Device Enrollment and can be assigned to the end-user’s Apple Business Manager account for zero-touch supervised enrollment into the selected MDM system.

3. PERIOD OF PERFORMANCE

The Vendor shall complete delivery, Apple Business Manager assignment, and enrollment readiness confirmation within 90 calendar days after receipt of a Purchase Order.

Final delivery shall not be considered complete until the devices are physically delivered, the required device registry and proof of devices certification for using in Ukraine are provided, and the devices are confirmed as eligible for Automated Device Enrollment and assignment to the end-user’s Apple Business Manager account.

4. DELIVERABLES

4.1. The Vendor shall supply Apple iPhone 17 mobile devices listed in paragraph 2 of this SOW.

4.2. The Vendor shall ensure that all supplied devices are factory-new, unlocked, certified for use in Ukraine and compatible with Ukrainian mobile networks and international roaming requirements. Any charging accessories or power adapters supplied must be compatible with Ukrainian local voltage and outlet standards or include appropriate certified adapters.

4.3. The Vendors shall provide a proof that all supplied devices are certified for using in Ukraine according to the Ukrainian local law.

4.4. The Vendor shall ensure that all supplied devices are eligible for zero-touch Automated Device Enrollment and can be enrolled into supervised mode through the selected MDM system.

4.5. The Vendor shall provide confirmation that all supplied devices have been assigned to the end-user’s Apple Business Manager account and are visible for assignment to the selected MDM server.

4.6. The Vendor shall provide a complete device registry, including at minimum: device model, storage capacity, serial number, IMEI and/or EID where applicable, warranty status, and ABM assignment status.

4.7. The Vendor shall provide instructions and warranty documentation, including the description and functions of the items procured, along with the information on warranty service, replacement process, support contacts, and expected repair or replacement timelines.

4.8. The Vendor shall provide reasonable technical support during initial enrollment verification to confirm that the supplied devices can complete Automated Device Enrollment into supervised mode.

4.9. Devices that cannot be assigned to the end-user’s Apple Business Manager account, cannot be enrolled through Automated Device Enrollment, or require manual workaround enrollment shall be considered non-compliant and shall be replaced by the Vendor at no additional cost.

5. WARRANTY

The Vendor shall supply devices with a minimum 12-month manufacturer warranty or local warranty covering manufacturer defects and major hardware components for all items delivered under this Purchase Order.

The warranty terms shall begin upon acceptance of all deliverables by representative of the U.S. Embassy in Ukraine or upon submission of the required documentation, whichever occurs later.

6. TECHNICAL SUPPORT SERVICES

The Vendor shall provide 12-month technical support services for all hardware and/or software delivered under this Purchase Order.

7. DELIVERY TERMS

7.1. The Vendor shall deliver the order complete directly to the U.S. Embassy in Ukraine located at 4 Ihor Sikorsky St., Kyiv, 04112, Ukraine. Partial deliveries are not permitted.

7.2. All items must be officially imported to Ukraine on DDP (Delivery Duty Paid) terms (fully customs cleared). No other destinations in Europe and/or USA are authorized.

7.3. The Vendor is responsible for the import, customs clearance, transportation, and delivery of all items under this Purchase Order. The U.S. Embassy in Ukraine will not assist in the importation or obtaining permits or other documents, as this is the sole responsibility of the Vendor.

7.4. The Vendor must comply with all applicable International, U.S., and Ukrainian laws and regulations.

8. VALUE-ADDED TAX AND IMPORT TAXES / DUTIES

This procurement is done under the technical assistance project; therefore, value-added tax and customs fees do not apply. Registration documents for technical assistance project will be provided to the awardee upon request.

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