Scope of Service~1.docx

This document outlines the Scope of Service for a state and local contract opportunity between the Department of Human Services (DHS) and a vendor to provide repair and maintenance services for kitchen equipment at the Shapiro Center in Illinois. The contract term is from the date of contract execution to June 30, 2020, and the vendor will be responsible for providing labor, travel, parts, and standard shipping for an unlimited number of service calls during normal business hours, Monday through Friday, 8 AM to 5 PM. The vendor must respond to emergency calls within 30 minutes and dispatch a technician to arrive on-site within one business day, and respond to non-emergency calls within 30 minutes and dispatch a technician to arrive on-site within three business days. The equipment covered under this contract includes one Model FT-1000 Flight Type dish machine, two Model HCM 450 Cutter-Mixers, one Model M802 Mixer, and two Model HS7N Automatic Slicers.

The DHS will not compensate the vendor for expenses related to travel, lodging, or meals. Pricing terms, set-asides, incumbent information, funding requirements and sources, and other salient details are not provided in this document.