Schedule H Service Availability Report.xlsx

This is a Schedule H Service Availability Report template for RFP No. 240000001383, designed to capture software performance metrics from bidders proposing services under this contract opportunity. The document provides a standardized framework for bidders to report monthly service availability performance across up to five different software systems over a 24-month reporting period covering 2021 and 2022. Bidders are required to insert the software name for each system, enter monthly service availability performance percentages in designated cells, and document corrective actions for any month in which performance falls below the 99.98% service availability requirement. The template automatically calculates annual average performance for both calendar years 2021 and 2022. Bidders must submit one tab for each software system proposed and ensure alignment between software disclosed in Schedule G Section 2 Software Table and all software entered in this worksheet.

The document establishes a service availability requirement of 99.98% monthly performance. Bidders offering software that is not yet established must indicate this status and provide projected performance percentages. The document cross-references Schedule D Section 2.5 regarding System Utilized and emphasizes that bidders must complete all yellow-shaded fields for all proposed software offered under the contract. The template contains five pre-configured software tabs with identical instructions and reporting structures, allowing for flexibility in the number of systems a bidder proposes while maintaining consistency in performance reporting and evaluation standards.