Schedule A-3 Service Level Agreement.docx
DOCX document 170 KB Posted
- Attached to
- MDOC HC-medically necessary athletic shoes
- Solicitation number
- RFP 472 180000002548 4
- Issued by
- Ingham County, Michigan
About this file
This is a Service Level Agreement (SLA) schedule document for a state and local contract opportunity involving the Maryland Department of Corrections (MDOC) and a vendor to be determined. The agreement establishes delivery performance standards for inventory management services, requiring the contractor to deliver all standard stock items within 14 calendar days of order receipt and specialty items within 45 calendar days of order receipt. Performance will be monitored through monthly order history reports provided by the contractor and delivery receipts submitted by MDOC staff, with tracking information including order receipt dates, shipping dates, and shipment tracking numbers. The acceptable standard requires 100% compliance with the specified delivery timelines.
The agreement establishes financial penalties for non-compliance with delivery requirements. A penalty of $100.00 will be assessed for any standard stock item or specialty item delivered outside the specified timeframes (14 and 45 calendar days respectively). An additional $500.00 penalty will be assessed for any order delivered beyond 90 calendar days from receipt of order. The contract manager for MDOC retains the authority to review extenuating circumstances before assessing penalties. Any credits assessed will be deducted from subsequent invoiced payments. The contract effective date and contract number are to be determined at the time of execution.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| RFP 180000002548 - Medically necessary athletic shoes (instruct, Sched A and B) final.docx | DOCX document | |
| RFP 180000002548 - Amendment #1 - Alternative Sample Submission Extension.doc | DOC document | |
| Schedule A-2 Facility Listing.doc | DOC document | |
| Schedule A-1 FY17 Shoe usage final.xls | XLS spreadsheet | |
| Standard Contract Terms.docx | DOCX document | |
| Questions and Answers final 5-31-18.doc | DOC document | |
| Schedule B - Pricing.xls | XLS spreadsheet |
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Text version
Agency/Vendor:
Contract #: TBD
Effective Date: TBD
Metric 1: Delivery
Definition and Purpose
The Contractor shall deliver all standard stock items within 14 calendar days of receipt of order and specialty items within 45 calendar days of receipt of the order.
Data Source:
1. Required Monthly Order History Report
2. Delivery Receipts
Methodology:
1. MDOC will review the vendor provided Monthly Order History Report which must include order receipt date, shipping date, and shipment tracking information to determine if all orders from the State were delivered within 14 calendar days of receipt of order for standard stock items and 45 calendar days of receipt of order for specialty items.
2. MDOC may review delivery receipts provided by MDOC staff to verify shipping and delivery dates.
Acceptable Standard:
The Contractor must ensure all standard stock orders from the State are delivered within 14 calendar days from the receipt of order. Specialty items from the State must be delivered within 45 calendar days of receipt of the order. The acceptable standard is 100% compliance.
Amount for Failing to Meet Service Level Agreement
$100.00 will be assessed on any standard stock item delivered outside of the 14 calendar days from receipt of the order, and any specialty item delivered outside of the 45 calendar days from receipt of the order. An additional $500.00 will be assessed on any standard stock or specialty item order that is found to be delivered outside of 90 calendar days from receipt of order.
Extenuating circumstances will be reviewed by the MDOC Contract Manager before any dollar amounts are assessed.
For any credit that is assessed, it will be deducted from a subsequent invoiced payment.
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File details come from the government source that posted it. Updated .