SBCTC 2025-RFQQ-001.doc

Request for Qualifications & Quotations Issued by:

The Washington State Board for

Community and Technical Colleges Request for Proposal Number

SBCTC 2025-RFQQ-001

For Telephony Providers for Okta MFA via Inline Hook Released on April 15, 2025 Table of Contents

Introduction

11.1 Background

11.2 Purpose

11.3 Contract Term

11.4 Definitions

21.5 Multiple Award

21.6 Overview of Solicitation Process

SCHEDULE

Administrative Requirements

43.1 RFQQ Coordinator (Proper Communication)

43.2 Optional Letter of Intent

43.3 Vendor Questions

53.4 Vendor Comments Invited

53.5 Vendor Complaints Regarding Requirements and Specifications

53.6

(M) Response Contents

53.7 Number of Response Copies Required

53.8 Response Presentation and Format Requirements

63.9

(M) Delivery of Responses

73.10 Cost of Response Preparation

73.11 Response Property of SBCTC

73.12 Proprietary or Confidential Information

73.13 Waive Minor Administrative Irregularities

83.14 Errors in Response

83.15 Amendments/Addenda

83.16 Right to Cancel

83.17

(M) Contract Requirements

93.18

(M) Incorporation of Documents into Contract

93.19 Best and Final Offer

93.20 No Costs or Charges

93.21 Office of Minority and Women’s Business Enterprises

93.22 No Obligation to Contract/Buy

93.23 Non-Endorsement and Publicity

93.24 Withdrawal of Response

103.25 Optional Vendor Debriefing

103.26 Protest Procedures

103.27 Selection of Apparent Successful Vendor

103.28 Electronic Availability

VENDOR REQUIREMENTS

114.1

(M) Letter of Submittal (Executive Summary)

114.2

(M) Vendor Profile

124.3

(M) Vendor Organizational Capabilities

124.4 Vendor Account Manager

124.5

(M) Client References

134.6

(M) Vendor Licensed to do Business in Washington

134.7

(M) Use of Subcontractors

134.8

(M) Prior Contract Performance

134.9

(M) Insurance

Functional Requirements

EVALUATION PROCESS

226.1 Overview

226.2 Administrative Screening

226.3 Mandatory Requirements

226.4 Qualitative Review and Scoring

236.5 Price Scoring

236.6 Client Reference Evaluation

236.7 Allocation of Points

246.9 Selection of Apparent Successful Vendor

Appendices Appendix A: Certifications and Assurances Appendix B: Proposed Contract Appendix C: OMWBE Participation Form [if applicable] Appendix D: Protest Procedures Appendix E: Client Reference Form Appendix F: Functional Requirements

SECTION 1

Introduction 1.1 Background The Washington State Community and Technical College system is comprised of 34 colleges. The colleges operate under the general direction of the State Board for Community and Technical Colleges (SBCTC), and the direction of Boards of Trustees of 30 college districts. The colleges are geographically disbursed throughout the state, varying in size, and serving from 4,500 to 35,000 students each. The system enrolls approximately 183,000 FTEs annually with a mix of academic, vocational, and basic skills instructional programs.

(Additional information about Washington’s Community and Technical Colleges can be found on the web at http://www.sbctc.ctc.edu.)

1.2 Purpose SBCTC, on behalf of the Washington State Community and Technical Colleges, is seeking to contract with telephony service providers capable of delivering SMS and voice call messages for Multi-Factor Authentication (MFA), specifically through integration with Okta via Inline Hooks.

This requirement follows a policy change by Okta, which deprecates bundled telephony services for SMS/voice delivery. The new model requires customers to bring their own telephony provider. We are issuing this RFQQ to find Vendors who can integrate seamlessly into our Okta-based MFA flow using Okta Inline Hooks.

SBCTC anticipates sending over 500,000 SMS messages per month and require global SMS and voice coverage.

1.3 Contract Term It is anticipated that the term of the resulting Contract(s) will be for three (3) years, with extension options consisting of multiple years based on one (1) or two (2) year renewal terms. Additional extension options may be discussed during Contract negotiations with the Apparent Successful Vendor(s).

1.4 Definitions

“Apparent Successful Vendor” (ASV) shall mean the Vendors who: (1) meet all the requirements of this RFQQ, and (2) are selected for contract award based on the process and scoring criteria set forth in this RFQQ.

“Authorized Purchaser” shall mean the Washington State Board for Community & Technical Colleges (SBCTC) and members of the Washington Institutions of Public Higher Education (WIPHE) purchasing consortium.

“Business Days” or “Business Hours” shall mean Monday through Friday, 8 AM to 5 PM, local time in Olympia, Washington, excluding Washington State holidays.

“Mandatory” or “(M)” shall mean the Vendor must comply with the requirement, the Vendor must provide an affirmative indication within its Response that the Vendor has read, understands, and intends to comply with the requirement, and the Response will be evaluated on a pass/fail basis.

“Mandatory Scored” or “(MS)” shall mean the Vendor must comply with the requirement, and the Response will be scored.

“Purchaser” shall mean the Washington State Board for Community & Technical Colleges.

“RCW” means the Revised Code of Washington.

“Response” shall mean the written proposal submitted by Vendor to SBCTC in accordance with this RFQQ. The Response shall include all written material submitted by Vendor as of the date set forth in the RFQQ schedule or as further requested by SBCTC.

“Services” shall mean those Services provided by Vendor relating to the solicitation, deployment, development and/or implementation activities that are appropriate to the scope of this solicitation.

“Software” shall mean the object code version of computer programs Licensed pursuant to the Contract. Software also means the source code version, where provided by Vendor. Embedded code, firmware, internal code, microcode, and any other term referring to software residing in the Equipment that is necessary for the proper operation of the Equipment is not included in this definition of Software. Software includes all prior, current, and future versions of the Software and all maintenance updates and error corrections.

“State” shall mean the state of Washington.

“Subcontractor” shall mean one not in the employment of Vendor, who is performing all or part of the Services under the resulting Contract under a separate contract with Vendor. The term “Subcontractor” means Subcontractor(s) of any tier.

“Vendor” shall mean a company, organization, or entity submitting a Response to this RFQQ.

1.5 Multiple Award Multiple Apparent Successful Vendors (ASVs) will be identified via this procurement. SBCTC intends to award more than one (1) Contract.

1.6 Overview of Solicitation Process The SBCTC will select an ASV based on the criteria set forth in Section 6.

SECTION 2

SCHEDULE

RFQQ Schedule

This RFQQ is being issued under the following Schedule. The Response deadlines are mandatory and non-negotiable. Failure to meet any of the required deadlines will result in disqualification from participation. Unless otherwise indicated, all required deadlines are 4:00 p.m. All times are local time, Olympia, WA.

EVENT

DATE & TIME

Notification of Apparent Successful Vendor

Vendor requests for debriefing due (Optional) May 15, 2025 May 19, 2025

SBCTC reserves the right to revise the above schedule.

SECTION 3

Administrative Requirements

3.1 RFQQ Coordinator (Proper Communication) Upon release of this RFQQ, all Vendor communications concerning this solicitation must be directed to the RFQQ Coordinator listed below. With the exception of the Backup RFQQ Coordinator and the Office of Minority and Women’s Business Enterprises (OMWBE), unauthorized contact regarding this solicitation with other state employees involved with the solicitation may result in disqualification. All oral communications are unofficial and non-binding on the State. Vendors should rely only on written statements issued by the RFQQ Coordinator. The RFQQ Coordinator may also designate, in writing, a backup RFQQ Coordinator/Point of Contact.

RFQQ Coordinator

Abraham L. Rocha

Contracts & Procurement Officer

SBCTC

Telephone:

(509) 842-4341 E-mail: arocha@sbctc.edu

3.2 Optional Letter of Intent

A letter indicating the Vendor's intent to respond to this RFQQ should be received by the RFQQ Coordinator at the address specified in Section 3.1 RFQQ Coordinator, no later than the date and time listed in Section 2, Schedule. The Vendor may submit the Letter of Intent by U.S. mail, facsimile, or e-mail. Vendors submitting a letter of intent will directly receive amendments and other information regarding this RFQQ.

Each Vendor must include the following information in the Letter of Intent:

a) Vendor name;

b) Statement that the Vendor intends to propose;

c) Vendor’s authorized representative for this RFQQ, who will be available as the primary contact throughout the RFQQ process, and contact information as follows:

Name and title of authorized representative

Address

Telephone (office and mobile) numbers E-mail address 3.3 Vendor Questions Vendor questions regarding this RFQQ will be allowed until the date and time specified in the Schedule (Section 2). Vendor questions must be submitted in writing (e-mail acceptable) to the RFQQ Coordinator. An official written response will be provided for Vendor questions received by this deadline. To ensure that all prospective bidders have access to the information, written responses to Vendor questions will be posted on the WEBS site where the RFQQ is posted.

The Vendor that submitted the questions will not be identified. Verbal responses to questions will be considered unofficial and non-binding. Only written responses posted will be considered official and binding.

3.4 Vendor Comments Invited

Vendors are encouraged to review the mandatory requirements of this RFQQ carefully, and submit any comments and recommendations to the RFQQ Coordinator. Where mandatory requirements appear to prohibit or restrict your firm’s participation, an explanation of the issue with suggested alternative language should be submitted in writing to the RFQQ Coordinator by the deadline for Vendor Questions, Comments, and Complaints in the Schedule (Section 2).

3.5 Vendor Complaints Regarding Requirements and Specifications

Vendors are expected to raise any questions, exceptions, or additions they have concerning the RFQQ requirements early in the RFQQ process. Vendors may submit specific complaints to the RFQQ Coordinator, if Vendor believes the RFQQ unduly constrains competition or contains inadequate or improper criteria. The complaint must be made in writing to the RFQQ Coordinator before the Response due date set forth in the Schedule (Section 2). The solicitation process may continue.

These complaints are not handled through protest procedures outlined in Appendix D, Protest Procedures; however, the RFQQ Coordinator will review the substance of the complaint. Should a Vendor complaint identify a change that would be in the best interest of the State to make, SBCTC may modify this RFQQ accordingly. The SBCTC decision is final; no further administrative appeal is available.

3.6

(M) Response Contents The Response must contain information responding to all mandatory requirements in the RFQQ, contact information for client references, and must include the signature of an authorized Vendor representative on all documents required in the appendices.

The Response should be submitted in two (2) Volumes containing what is listed below. Failure to provide any requested information in the prescribed format may result in disqualification of the Vendor.

Volume 1: Response to Sections 3 & 4 Administrative Requirements and Vendor Requirements Volume 2: Response to Section 5 Functional Requirements and Financial Quote

3.7 Number of Response Copies Required 1 Electronic Copy of Response Volume 1

1 Electronic Copy of Response Volume 2 1 Electronic copy of manuals, brochures, or other materials, if you wish to submit those items as part of your response. Include any demonstration video, demo web site, etc.

Responses shall be submitted via email. Vendor assumes all responsibility for failure to provide a complete response to the RFQQ – the entire response must be delivered before the deadline – incomplete responses may be disqualified. Partial delivery of a response before the deadline does not satisfy the timeliness requirement.

3.8 Response Presentation and Format Requirements Not all of the following requirements are mandatory in responding to this RFQQ – HOWEVER, in order to assist in the scoring of responses and to ensure a response does not fail to meet a mandatory requirement stated in Section 5, Vendors are encouraged to comply with the requirements as stated. Specific Mandatory items are indicated with an (M).

3.8.1 The signature block in Appendix A, Certifications and Assurances, must be signed by a representative authorized to bind the company to the offer (email Responses must include a properly signed Certifications and Assurances)

3.8.2 Vendor must respond to each question/requirement contained in Sections 3 through 6 of this RFQQ. Failure to substantially comply with any applicable item may result in the Response being disqualified. Please answer each question that requires a response – it is very helpful to restate the text of a question or requirement so that you do not miss answering anything. Also, please remember to indicate which section, question or requirement of the RFQQ you are responding to with each response (including the section number is helpful).

3.8.3 (M) Each of the RFQQ requirements are numbered and titled. In each requirement title is a designation indicating how the Response will be evaluated:

d) For Mandatory requirements (M), the Response must always indicate explicitly whether or not the Vendor’s proposed Services meet the requirement. A statement, “(Vendor Name) has read, understands, and fully complies with this requirement” is acceptable, if true, along with any additional information requested. For some items, Vendor will need to show how the Mandatory requirement is met.

3.8.4 Include Vendor name and the name, address, e-mail, facsimile and telephone numbers of the Vendor’s authorized representative at the beginning of each volume of the Response.

3.8.5 Figures and tables must be numbered and referenced in the text of the Response by that number. Foldouts containing charts, spreadsheets, and oversize exhibits are permissible.

3.8.6 (M) The Response, as well as any reference materials presented by Vendor, must be written in English and Vendor must provide all rates in United States dollars.

3.9

(M) Delivery of Responses

It is mandatory that Vendors submit all copies of their Responses by the date and time in Section 2, Schedule, to the RFQQ Coordinator at the address specified in RFQQ Coordinator (Section 3.1).

Responses must be received at SBCTC by the date and time specified in Section 2, Schedule. Time is of the essence. Responses arriving after the deadline will be returned unopened to their senders. Responses sent by facsimile will not be accepted.

All Responses must be submitted via email; a complete response must be received by the date and time specified in Section 2 Schedule in order for the Vendor’s response to be deemed to have arrived in a timely manner. The timestamp assigned by the SBCTC email system will be the official time a response is received. Please note that an email submission may encounter delivery problems as materials, attachments, or the email itself may not pass through the SBCTC firewall. In that case, it is the Vendor’s responsibility to ensure that SBCTC has received all materials. Vendors assume all responsibility for the method of delivery and for any delay in the delivery of their Response. Vendors are encouraged to send electronic responses well in advance of the deadline and to confirm that a complete response was received by SBCTC prior to the deadline.

3.10 Cost of Response Preparation

SBCTC will not reimburse Vendors for any costs associated with preparing or presenting a Response to this RFQQ.

3.11 Response Property of SBCTC All materials submitted in response to this solicitation become the property of SBCTC, unless received after the deadline in which case the Response is returned to the sender.

3.12 Proprietary or Confidential Information

To the greatest extent practicable, please refrain from including any information you wish to keep from public disclosure out of your response. Any information contained in the Response that is proprietary or confidential must be clearly designated. Marking of the entire Response or entire sections of the Response as proprietary or confidential will not be accepted nor honored; in those cases, SBCTC will treat the response as if none of it was marked as proprietary or confidential. SBCTC will not honor proprietary or confidential designations or markings on pricing.

To the extent consistent with chapter 42.56 RCW, the Public Disclosure Act, SBCTC shall maintain the confidentiality of Vendor’s information marked confidential or proprietary, HOWEVER, such designation does not necessarily protect it from public records requests. If a request is made to view Vendor’s proprietary information, SBCTC will notify Vendor of the request and of the date that the records will be released to the requester unless Vendor obtains a court order enjoining that disclosure. If Vendor fails to obtain the court order enjoining disclosure, SBCTC will release the requested information on the date specified.

The State’s sole responsibility shall be limited to maintaining the above data in a secure area and to notify Vendor of any request(s) for disclosure for so long as SBCTC retains Vendor’s information in our records. Failure to so label such materials or failure to timely respond after notice of request for public disclosure has been given shall be deemed a waiver by Vendor of any claim that such materials are exempt from disclosure.

3.13 Waive Minor Administrative Irregularities

SBCTC reserves the right to waive minor administrative irregularities contained in any Response. Additionally, SBCTC reserves the right, at its sole option, to make corrections to Vendors’ Responses when an obvious arithmetical error has been made in the price quotation. Vendors will not be allowed to make changes to their quoted price after the Response submission deadline.

3.14 Errors in Response

Vendors are liable for all errors or omissions contained in their Responses. Vendors will not be allowed to alter Response documents after the deadline for Response submission. SBCTC is not liable for any errors in Responses. SBCTC reserves the right to contact Vendor for clarification of Response contents.

In those cases where it is unclear to what extent a requirement or price has been addressed, the evaluation team may, at their discretion and acting through the RFQQ Coordinator, contact a Vendor to clarify specific points in the submitted Response. However, under no circumstances will the responding Vendor be allowed to make changes to the proposed items after the deadline stated for receipt of Responses.

3.15 Amendments/Addenda

SBCTC reserves the right to change the Schedule or other portions of this RFQQ at any time. SBCTC may correct errors in the solicitation document identified by SBCTC or a Vendor. Any changes or corrections will be by one or more written amendment(s), dated, and attached to or incorporated in and made a part of this solicitation document. All changes must be authorized and issued in writing by the RFQQ Coordinator. If there is any conflict between amendments, or between an amendment and the RFQQ, whichever document was issued last in time shall be controlling. In the event that it is necessary to revise or correct any portion of the RFQQ, a notice will be posted on the WEBS procurement web site and emailed to the designated contact for each Vendor.

3.16 Right to Cancel

With respect to all or part of this RFQQ, SBCTC reserves the right to cancel or reissue at any time without obligation or liability.

3.17

(M) Contract Requirements

A proposed Contract has been included as Appendix B.

To be responsive, Vendors must indicate a willingness to enter into a Contract substantially the same as the Contract in Appendix B, by signing the Certifications and Assurances located in Appendix A. Any specific areas of dispute with the attached terms and conditions must be identified in the Response and may, at the sole discretion of SBCTC, be grounds for disqualification from further consideration in the award of a Contract.

Under no circumstances is a Vendor to submit their own standard contract terms and conditions as a response to this solicitation. Instead, Vendor must review and identify the language in Appendix B that Vendor finds problematic, state the issue, and propose the language or contract modification Vendor is requesting. All of Vendor’s exceptions to the contract terms and conditions in Appendix B must be submitted within the Response, attached to Appendix A, Certification and Assurances. Please note that the Certifications and Assurances Form (Exhibit A) must be signed and dated in ink by a person legally authorized to bind the Vendor to a contractual relationship. SBCTC will not accept changes to the Certifications and Assurances Form. SBCTC expects the final Contract signed by the ASV to be substantially the same as the contract located in Appendix B.

The foregoing should not be interpreted to prohibit either party from proposing additional contract terms and conditions during negotiation of the final Contract.

The ASV will be expected to execute the Contract within seven (7) Business Days of its receipt of the final Contract. If the selected Vendor fails to sign the Contract within the allotted seven (7) days time frame, SBCTC may elect to cancel the award, and award the Contract to the next ranked Vendor, or cancel or reissue this solicitation (see Subsection 3.16, Right to Cancel). Vendor’s submission of a Response to this solicitation constitutes acceptance of these contract requirements.

3.18

(M) Incorporation of Documents into Contract

This solicitation document and the Response will be incorporated into any resulting Contract.

3.19 Best and Final Offer

SBCTC reserves the right to make an award without further discussion of the Response submitted; i.e., there may not be a best and final offer request. Therefore, the Response should be submitted on the most favorable terms that Vendor intends to offer.

3.20 No Costs or Charges

No costs or charges under the proposed Contract may be incurred before the Contract is fully executed.

3.21 Office of Minority and Women’s Business Enterprises

SBCTC strongly encourages participation of minority and women businesses. Vendors who are OMWBE certified or intend on using OMWBE certified Subcontractors are encouraged to identify the participating firm on Appendix C. No minimum level of OMWBE participation is required as a condition of receiving an award and no preference will be included in the evaluation of Responses in accordance with chapter 39 RCW. For questions regarding the above, contact OMWBE at (360) 753-9693.

3.22 No Obligation to Contract/Buy

SBCTC reserves the right to refrain from Contracting with any and all Vendors. Neither the release of this solicitation document nor the execution of a resulting Contract obligates SBCTC or any other authorized purchasers to make any purchases.

3.23 Non-Endorsement and Publicity

In selecting a Vendor to supply Services to the state of Washington, the State is neither endorsing Vendor’s Services, nor suggesting that they are the best or only solution to the State’s needs. By submitting a Response, Vendor agrees to make no reference to SBCTC or the state of Washington in any literature, promotional material, brochures, sales presentation or the like, regardless of method of distribution, without the prior review and express written consent of SBCTC.

3.24 Withdrawal of Response

Vendors may withdraw a Response that has been submitted at any time up to the Response due date and time (identified on the Schedule, Section 2). To accomplish response withdrawal, a written request signed by an authorized representative of Vendor must be submitted to the RFQQ Coordinator. After withdrawing a previously submitted Response, Vendor may submit another Response at any time up to the Response submission deadline.

3.25 Optional Vendor Debriefing

Only Vendors who submit a Response may request an optional debriefing conference to discuss the evaluation of their Response. The requested debriefing conference must occur on or before the date specified in the Schedule (Section 2). The request must be in writing (fax or e-mail acceptable) addressed to the RFQQ Coordinator.

The optional debriefing will not include any comparison between the Response and any other Responses submitted. However, SBCTC will discuss the factors considered in the evaluation of the Response and address questions and concerns about Vendor’s performance with regard to the solicitation requirements.

3.26 Protest Procedures

Vendors who have submitted a timely Response to this solicitation and have had a debriefing conference may make protests. Upon completion of the debriefing conference, a Vendor is allowed five (5) Business Days to file a formal protest of the solicitation with the RFQQ Coordinator. Further information regarding the grounds for, filing and resolution of protests is contained in Appendix D, Protest Procedures.

3.27 Selection of Apparent Successful Vendor(s) All Vendors responding to this solicitation will be notified by e-mail when SBCTC has determined the ASV(s). The ASV(s) will be the respondent(s) who: (1) meets all the requirements of this RFQQ; and (2) provides the required pricing information. The date of announcement of the ASV(s) will be the date the e-mail is sent.

3.28 Electronic Availability

The contents of this RFQQ and any amendments/addenda and written answers to questions will be available on the WEBS site at https://fortress.wa.gov/ga/webs/.

If you need technical assistance please contact WEBS Customer Service via email at webscustomerservice@des.wa.gov or by phone at (360) 902-7400.

For more information: http://des.wa.gov/services/ContractingPurchasing/Business/Pages/default.aspx. This is a common vendor registration and bid notification system for all Washington State agencies and higher education institutions.

SECTION 4

VENDOR REQUIREMENTS

Respond to the following requirements per the instructions in section 3. For items where what you submit is not specified in the subsection, you may respond with a statement acknowledging that you have read, understand, and comply with the requirement. If further information is required for us to be able to determine your compliance with a required item, please provide it.

4.1

(M) Letter of Submittal (Executive Summary) Vendors must submit a signed Executive Summary. Cost information must not be included in the transmittal letter. The Executive Summary must be included as the first page of Part 1 of Volume 1. Signing the Executive Summary indicates that the Vendor accepts the terms and conditions of this RFQQ. Please note that the Letter of Submittal must be signed and dated by a person legally authorized to bind the Vendor to a contractual relationship.

Vendor’s Executive Summary must include the following information:

4.1.1 Vendor must provide the name, legal status (e.g., corporation, sole proprietor, etc.), Federal Tax I.D. number, Washington UBI number (Unified Business Identifier number), address, telephone number, facsimile, and email address of the legal entity or individual with whom SBCTC may execute a contract arising from this RFQQ.

4.1.2 Contact representative’s name and contact information.

4.1.3 An organizational chart and a listing of key Vendor personnel who have signature authority to bind their organization to a contract.

4.1.4 A brief description of the company, including the Vendor organization’s experience and history with services similar to those being procured under this RFQQ.

4.1.5 A detailed list of all materials and enclosures included in your Response.

4.1.6 Identify the page numbers on the Response that are marked “Proprietary or Confidential” Information.

4.1.7 A statement substantiating that the person who signs the Executive Summary is authorized to contractually bind the Vendor’s organization.

4.1.8 The Vendor’s guarantee that its Response, as submitted, will remain in full force and effect for 120 days or 180 days if a protest to the RFQQ is filed, whichever is later.

4.1.9 Any statements you wish to convey to the RFQQ Coordinator.

4.2

(M) Vendor Profile

Vendor must provide the legal business name, legal status (e.g., corporation, sole proprietor, etc.) and the year the entity was organized to do business as the entity now substantially exists, Washington State Uniform Business Identification (UBI) number, the home office address, and telephone and fax numbers, web site URL (if any), and organizational chart of the legal entity with whom SBCTC may execute any Contract arising from this RFQQ, including the names and titles of Vendor’s principal officers. Also include the following:

a) Parent company, if applicable

b) Structure of the organization that performs services identified in this RFQQ and any other services that are directly related to the support of the services identified in this RFQQ;

c) The total number of years in business;

d) The number of years performing services identified in 4.2 b (above);

4.3

(M) Vendor Organizational Capabilities

Vendor must provide a brief description of its entity (including business locations, size, areas of specialization and expertise, client base and any other pertinent information that would aid an evaluator in formulating a determination about the stability and strength of the entity), including the Vendor organization’s experience and history with Services within the scope of this RFQQ.

4.4 Vendor Account Manager Vendor shall appoint an Account Manager who will provide oversight of Vendor contract activities. Vendor’s Account Manager will be the principal point of contact concerning Vendor’s performance under this Contract. Vendor shall notify the SBCTC Contracts & Procurement Officer, in writing, when there is a new Vendor Account Manager assigned to this Contract. The Vendor Account Manager information is:

Vendor Account Manager:

Address:

4.5

(M) Client References Vendor must provide a list of two (2) of its commercial, higher education, and/or government clients, who will serve as references, directly to the RFQQ Coordinator by the deadline set forth in the Schedule (Section 2). Vendor must select clients who will respond in a timely manner to the RFQQ Coordinator’s telephone query with objective information concerning the Products/Services they have purchased. Vendors are requested to notify references in advance that they may be contacted.

The Services purchased by these clients must be similar to those requested by this RFQQ. To that end, we are requesting references from clients who have used your product or service.

References must not be from a person, company or organization with any special interest, financial or otherwise, in the Vendor.

Vendor must provide all the names of its references and their contact information in the Response. SBCTC may contact Vendor’s client references directly..

SBCTC reserves the right to eliminate from further consideration in the RFQQ process any Vendor who, in the opinion of SBCTC, receives an unfavorable report from a client. SBCTC may, at its discretion, contact other Vendor clients for references.

4.6

(M) Vendor Licensed to do Business in Washington

Within thirty (30) days of being identified as the ASV, Vendor must be licensed to conduct business in Washington, including registering with the Washington State Department of Revenue. The Vendor must collect and report all applicable taxes.

4.7

(M) Use of Subcontractors

SBCTC will accept Responses that include third party involvement only if the Vendor submitting the Response agrees to take complete responsibility for all actions of such Subcontractors. Vendors must state whether Subcontractors are/are not being used, and if they are being used, Vendor must list them in response to this subsection. SBCTC reserves the right to approve or reject any and all Subcontractors that Vendor proposes. Any Subcontractors engaged after award of the Contract must be pre-approved, in writing, by SBCTC.

If Subcontracts will be used for the resultant Contract for this RFQQ, the Vendor must provide the following for each Subcontractor in addition to the requirements in Section 5:

· Subcontractor(s) name;

· Subcontractor Representative;

· Address;

· Phone number (office and mobile);

· E-mail; and

· Fax number

· OMWBE status.

Specific restrictions apply to contracting with current or former state employees pursuant to chapter 42.52 RCW. Vendors should familiarize themselves with the requirements prior to submitting a Response.

4.8

(M) Prior Contract Performance

Vendor must submit full details of all Terminations for Default for performance similar to the Services requested by this RFQQ experienced by the Vendor in the past five (5) years, including the other party’s name, address and telephone number.

“Termination for Default” is defined as notice to Vendor to stop performance due to the Vendor’s non-performance or poor performance and the issue was either: (a) not litigated; or (b) litigated and such litigation determined the Vendor to be in default.

Vendor must describe the deficiencies in performance, and describe whether and how the deficiencies were remedied. Vendor must present any other information pertinent to its position on the matter.

SBCTC will evaluate the information and may, at its sole discretion, reject the Response if the information indicates that completion of a Contract resulting from this RFQQ may be jeopardized by selection of the Vendor.

If the Vendor has experienced no such Terminations for Default in the past five years, so declare.

4.9

(M) Insurance

The ASV is required to obtain insurance to protect the State should there be any claims, suits, actions, costs, or damages or expenses arising from any negligent or intentional act or omission of the Vendor or its Subcontractor(s), or their agents, while performing work under the terms of any Contract resulting from this solicitation. Vendors will find a complete description of the specific insurance requirements in the proposed contract terms in Appendix B, Proposed Contract.

SECTION 5

5 Requirements Respond to the items listed in Appendix F per the instructions in section 3. When responding to the requirements, please refer to the requirement number in your response so that we can match up your answers with the requirements that you attempt to associate the answers with.

Requirements Review SBCTC is interested in the following items. We will look at Vendors capabilities in the listed areas.

Direct compatibility with Okta Telephony Inline Hooks, including configuration via the Okta Admin Portal

Reliability and global reach of SMS and voice message delivery

Strength and clarity of security posture and compliance certifications (e.g., GDPR, SOC 2, HIPAA if applicable)

Quality and completeness of developer documentation, SDKs, and implementation guidance

Service Level Agreements (SLAs), including uptime guarantees and support response times

Ease and quality of implementation support and onboarding assistance.

SECTION 6

EVALUATION PROCESS

6.1 Overview

The Vendors who meet all of the RFQQ requirements and receives the highest number of total points as described below in Section 6.8, Vendor Total Score, will be declared the ASVs and enter into contract negotiations with SBCTC.

6.2 Administrative Screening

Responses will be reviewed initially by the RFQQ Coordinator to determine on a pass/fail basis compliance with administrative requirements as specified in Section 3, Administrative Requirements. Evaluation teams will only evaluate Responses meeting all administrative requirements.

6.3 Mandatory Requirements

Responses meeting all of the administrative requirements will then be reviewed on a pass/fail basis to determine if the Response meets the Mandatory requirements. Only Responses meeting all Mandatory requirements will be further evaluated. Providing pricing information to SBCTC is always a Mandatory requirement.

SBCTC reserves the right to determine at its sole discretion whether Vendor’s response to a Mandatory requirement is sufficient to pass. If, however, all responding Vendors fail to meet any single Mandatory item, SBCTC reserves the following options: (1) cancel the procurement, or (2) revise or delete the Mandatory item.

6.4 Qualitative Review Only Responses that pass the administrative screening and Mandatory requirements review will be evaluated.

Each element in Section 5 of the Response will be reviewed by each team evaluator.

Evaluation points will be assigned based on the effectiveness of the Response to each requirement.

6.5 Pricing (Quotations) Vendors must submit a price quotation that includes all costs for the services you provide, as requested and referenced in the RFQQ and specified in Section 5 above.

Vendors are encouraged to submit quotations which are consistent with state government efforts to conserve state resources.

6.5.1 Identification of Costs

Identify all costs in U.S. dollars including expenses to be charged for performing the services necessary to accomplish the objectives of the contract.

Vendors are required to collect and pay Washington state sales and use taxes, if applicable.

Costs for subcontractors are to be broken out separately. Please note if any subcontractors are certified by the Office of Minority and Women’s Business Enterprises.

6.5.2 Price List This contract will be made available for use by all Washington Institutions of Public Higher Education (WIPHE), which includes all two year and four year public colleges in the state. To that end, please provide price lists upon which all WIPHE members may rely, with the understanding that each WIPHE member makes its own purchases, and the specific needs of each Authorized Purchaser will be determined on an institution by institution basis.

6.6 Client Reference Evaluation Client References will be reviewed and compared against each Vendor response. While Client references have no independent score of their own, they will be taken into consideration when reading Vendor responses.

6.7 Selection of Apparent Successful Vendors The Vendors who meet all mandatory requirements listed in the RFQQ and who provide all required responses, documents, and pricing will be declared the Apparent Successful Vendors (ASVs). SBCTC will enter into contract negotiations with the ASVs. Should contract negotiations fail to be completed within ten (10) days after initiation, SBCTC may immediately cease contract negotiations with that particular Vendor. This process will continue until the Contracts are signed or no qualified Vendors remain. Note: this Section (6.7) is to be distinguished from Section 3.17 “Contract Requirements”. Section 3.17 refers to the Vendor’s obligation to sign a final Contract within seven (7) business days of receipt from SBCTC. Section 6.9’s time limitation refers to the contract negotiations that are intended to result in a final Contract. If no final Contract is reached in ten (10) days per Section 6.9, then the process for proceeding to the next Vendor for negotiations is followed. The time requirement stated in Section 3.17 does not begin until a final negotiated contract exists.

TC “Appendices “\l 4\n TC “Appendix A: Certifications and Assurances”\l 5\n

APPENDIX A

CERTIFICATIONS AND ASSURANCES

Issued by the State of Washington

We make the following certifications and assurances as a required element of the Response, to which it is attached, affirming the truthfulness of the facts declared here and acknowledging that the continuing compliance with these statements and all requirements of the RFQQ are conditions precedent to the award or continuation of the resulting Contract.

The prices in this Response have been arrived at independently, without, for the purpose of restricting competition, any consultation, communication, or agreement with any other offeror or competitor relating to (i) those prices, (ii) the intention to submit an offer, or (iii) the methods or factors used to calculate the prices offered. The prices in this Response have not been and will not be knowingly disclosed by the offeror, directly or indirectly, to any other offeror or competitor before Contract award unless otherwise required by law. No attempt has been made or will be made by the offeror to induce any other concern to submit or not to submit an offer for the purpose of restricting competition. However, we may freely join with other persons or organizations for the purpose of presenting a single proposal or bid.

The attached Response is a firm offer for a period of 120 days following the Response Due Date specified in the RFQQ, and it may be accepted by SBCTC without further negotiation (except where obviously required by lack of certainty in key terms) at any time within the 120-day period. In the case of protest, your Response will remain valid for 180 days or until the protest is resolved, whichever is later.

In preparing this Response, we have not been assisted by any current or former employee of the state of Washington whose duties relate (or did relate) to the State's solicitation, or prospective Contract, and who was assisting in other than his or her official, public capacity. Neither does such a person nor any member of his or her immediate family have any financial interest in the outcome of this Response. (Any exceptions to these assurances are described in full detail on a separate page and attached to this document.)

We understand that the State will not reimburse us for any costs incurred in the preparation of this Response. All Responses become the property of the State, and we claim no proprietary right to the ideas, writings, items or samples unless so stated in the Response. Submission of the attached Response constitutes an acceptance of the evaluation criteria and an agreement to abide by the procedures and all other administrative requirements described in the solicitation document.

We understand that any Contract awarded, as a result of this Response will incorporate all the solicitation requirements. Submission of a Response and execution of this Certifications and Assurances document certify our willingness to comply with the Contract terms and conditions appearing in Appendix B, or substantially similar terms, if selected as a contractor. It is further understood that our standard contract will not be considered as a replacement for the terms and conditions appearing in Appendix B of this solicitation.

We (circle one) are / are not submitting proposed Contract exceptions.

Vendor Signature

Vendor Company Name

Title

Date

APPENDIX B

Proposed CONTRACT TC “Appendix B: Proposed Contract”\l 5\n Terms and Conditions

For Telephony Providers for Okta MFA via Inline Hook To be posted separately on the WEBS site

APPENDIX C

OMWBE Participation Form TC “Appendix C: OMWBE Participation Form [if applicable]”\l 5\n Minority and Women's Business Enterprises (OMWBE)

Participation Form OMWBE participation is defined as: Certified MBEs and WBEs bidding as prime contractor, or prime contractor firms subcontracting with certified OMWBEs. For questions regarding the above, contact Office of OMWBE, (360) 753-9693.

*Certification number issued by the Washington State Office of Minority and Women's Business Enterprises.

Name of Vendor completing this Certification: ______________________________________________

APPENDIX D

PROTEST PROCEDURES TC “Appendix D: Protest Procedures”\l 5\n A.

Procedure

This protest procedure is available to Vendors who submitted a Response to this solicitation and have received a debriefing conference. Protests are made to SBCTC after SBCTC has announced the ASV. Vendor protests shall be received, in writing, by SBCTC within five (5) Business Days after the Vendor debriefing conference.

B.

Grounds for protest are:

1.

Arithmetic errors were made in computing the score;

2.

The agency failed to follow procedures established in the solicitation document or applicable state or federal laws or regulations; or

3.

There was bias, discrimination or conflict of interest on the part of an evaluator.

Protests not based on these criteria will not be considered.

C.

Format and Content

Vendors making a protest shall include in their written protest to SBCTC all facts and arguments upon which the Vendor relies. Vendors shall, at a minimum, provide:

1.

Information about the protesting Vendor; name of firm, mailing address, phone number and name of individual responsible for submission of the protest;

2.

Information about the acquisition; issuing agency, acquisition method;

3.

Specific and complete statement of the agency action(s) being protested;

4.

Specific reference to the grounds for the protest; and

5.

Description of the relief or corrective action requested.

D.

Review Process

Upon receipt of a Vendor's protest, SBCTC will postpone signing a Contract with the ASV until the Vendor protest has been resolved.

SBCTC, or a representative from another state agency, will perform an objective review of the protest, by individuals not involved in the acquisition process being protested. The review shall be based on the written protest material submitted by the Vendor and all other relevant facts known to SBCTC.

The reviewer will render a written decision to the Vendor within five (5) Business Days after receipt of the Vendor protest, unless more time is needed. The protesting Vendor shall be notified if additional time is necessary.

E.

Determination

The final determination shall:

1.

Find the protest lacking in merit and uphold the agency’s action;

2.

Find only technical or harmless errors in the agency’s acquisition process conduct, determine the agency to be in substantial compliance, and reject the protest;

3.

Find merit in the protest and provide the agency with options that may include:

a) Correct errors and reevaluate all proposals; or

b) Reissue the solicitation document; or

c) Make other findings and determine other courses of action as appropriate.

4.

Not require the agency to award the Contract to the protesting party or any other Vendor, regardless of the outcome.

APPENDIX E

TC “Appendix E: Client Reference Form”\l 5\n Client Reference Form

NO CLIENT REFERENCE FORM WILL BE USED FOR THIS RFQQ.

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