Telephony Providers for Okta MFA via Inline Hook

The Washington State Board for Community and Technical Colleges (SBCTC) is conducting a Request for Qualifications and Quotations (RFQQ-001) to procure telephony service providers capable of delivering SMS and voice call messages for Multi-Factor Authentication (MFA) through direct integration with Okta via Inline Hooks. The procurement seeks providers who can support the entire Washington State Community and Technical Colleges system, with an anticipated volume of over 500,000 SMS messages per month and global SMS and voice coverage. Key evaluation criteria include direct compatibility with Okta Telephony Inline Hooks, message delivery reliability, security posture, compliance certifications, developer documentation, service level agreements, and implementation support. The solicitation has several critical dates, including an optional Letter of Intent due on April 22, 2025, and vendor responses and client references due on May 12, 2025, with evaluation scheduled for May 13-14, 2025. The anticipated contract term is three years, with potential one or two-year renewal options, and will result in multiple award contracts available to all Washington Institutions of Public Higher Education (WIPHE).

The procurement encourages participation from minority and women-owned businesses, though no minimum participation level is mandated. The contract will require vendors to provide pricing in U.S. dollars and collect applicable Washington state sales and use taxes. Vendors must demonstrate technical capabilities such as accessibility compliance, striving for WCAG 2.1 Level A/AA and Section 508 conformance, and commit to regular accessibility testing and timely remediation of identified issues. Insurance requirements include Commercial General Liability Insurance of at least $1,000,000 per occurrence and Automobile Liability Insurance of $1,000,000 per occurrence if vehicles are used. While specific contract values are not explicitly stated, the high monthly message volume and multi-year contract term suggest a significant potential contract value. The solicitation is structured to support the technological infrastructure of Washington's public higher education system, with a focus on secure, reliable multi-factor authentication services.