SOW_for_RFQ.pdf

SB1341-15-RQ-0837

Statement of Work

BACKGROUND

The National Institute of Standards and Technology (NIST) include four Directorates that utilize Agilent Technologies instruments to support its mission. These Directorates are the Center for Nanoscale Science and Technology (CNST), the Engineering Laboratory (EL), the Material Measurement Laboratory (MML), and the Physical Measurement Laboratory (PML), The NIST Center for Nanoscale Science and Technology (CNST) supports the U.S.

nanotechnology enterprise from discovery to production by providing industry, academia, NIST, and other government agencies with access to world-class nanoscale measurement and fabrication methods and technology. The CNST's shared-use NanoFab gives researchers economical access to and training on a commercial state-of-the-art tool set required for cutting-edge nanotechnology development. The simple application process is designed to get projects started in a few weeks.

Looking beyond the current commercial state of the art, the CNST's NanoLab offers opportunities for researchers to collaborate on creating and using the next generation of nanoscale measurement instruments and methods. As the Department of Commerce nanocenter, the CNST provides:

A unique facility offering access to the instrumentation, methods, and technical expertise required to make and measure components at the nanometer scale.

Expertise in a wide variety of disciplines; from physics, chemistry, materials science, molecular biology, computer science, and electrical, mechanical, chemical, and aeronautical engineering.

A world-class, 60,000 square foot (5600 m2) shared resource for nanofabrication and measurement — with over 19,000 square feet (1,800 m2) of cleanroom laboratory space.

A hub linking the international nanotechnology community to the comprehensive related measurement expertise throughout NIST.

The EL promotes U.S. innovation and industrial competitiveness in areas of critical national priority by anticipating and meeting the measurement science and standards needs for technology-intensive manufacturing, construction, and cyber-physical systems, including the Smart Grid Program Office in ways that enhance economic prosperity and improve the quality of life. The EL is actively engaged with technical committees and standards developing organizations (SDOs) that are key to implementing technologies that are aligned with the Laboratory's five strategic goals. Staff members serve on about 130 committees and working groups, many in leadership positions. For example, the output of

BFRL research is a source of technical information for ASTM International (ASTM), the

American Society of Heating, Refrigerating and Air-Conditioning Engineers, Inc. (ASHRAE), the American Society of Mechanical Engineers (ASME), the American Society of Civil

Engineers (ASCE), the American Concrete Institute (ACI), the American Institute of Steel

Construction (AISC), the National Fire Protection Association (NFPA), Underwriters

Laboratories, Inc.(UL), the Society of Fire Protection Engineers (SFPE), the

International Organization for Standardization (ISO), the International Council for

Research and Innovation in Building and Construction (CIB), the International Code

Council (ICC), and the Construction Industry Institute.

The EL carries out mission related activities in:

Fire prevention and control;

National earthquake hazards reduction;

National windstorm impact reduction;

National construction safety teams;

Building materials and structures;

http://www.nist.gov/cnst/nanofab/index.cfm http://www.nist.gov/cnst/focus_areas.cfm http://www.nist.gov/cnst/about_res.cfm http://www.nist.gov/smartgrid/index.cfm

Engineering and manufacturing materials, products, processes, equipment, technical data, and standards;

Manufacturing enterprise integration;

Collaborative manufacturing research pilot grants; and

Manufacturing fellowships.

The EL carries out other mission related engineering research that includes:

Systems integration and engineering, Intelligent systems and control, Robotics and automation, Cyber-physical systems, Sustainability and energy efficiency, Economic analysis and life cycle assessment, Productivity measurement, and

Safety and environmental performance.

The Material Measurement Laboratory is one of two metrology laboratories within the

National Institute of Standards and Technology (NIST). The laboratory supports the NIST mission by serving as the national reference laboratory for measurements in the chemical, biological and material sciences. Our activities range from fundamental and applied research on the composition, structure and properties of industrial, biological and environmental materials and processes, to the development and dissemination of tools including reference measurement procedures, certified reference materials, critically evaluated data, and best practice guides that help assure measurement quality. Our research and measurement services support areas of national importance, such as:

Advanced materials, from nanomaterials to structural steels to complex fluids

Electronics, from semiconductors to organic electronics

Energy, from characterization and performance of fossil and alternative fuels to next-generation renewable sources of energy

The environment, from the measurement of automotive exhaust emissions and other pollutants to assessment of climate change and the health and safety aspects of man-made nanomaterials

Food safety and nutrition, from contaminant monitoring to ensuring the accuracy of nutrition labels

Health care, from clinical diagnostics to tissue engineering and more efficient manufacturing of biologic drugs

Infrastructure, from assessing the country's aging bridges and pipelines to the quality of our drinking water

Manufacturing, from lightweight alloys for fuel-efficient automobiles to biomanufacturing and data for chemical manufacturing

Safety, security and forensics, from gunshot and explosive residue detection, to ensuring the performance of body armor materials, to DNA-based human identity testing

The Material Measurement Laboratory also coordinates the NIST-wide Standard Reference

Materials® (SRM) and Standard Reference Data programs, which include production, documentation, inventory, marketing, distribution and customer service.

The NIST Center for Neutron Research (NCNR) is part of the National Institute of

Standards and Technology (NIST) in Gaithersburg, Maryland. Its activities focus on providing neutron measurement capabilities to the U.S. research community. It is a national center for research using thermal and cold neutrons, offering its http://www.nist.gov/public_affairs/mission.cfm http://www.nist.gov/public_affairs/mission.cfm http://www.nist.gov/mml/amat.cfm http://www.nist.gov/mml/elec.cfm http://www.nist.gov/mml/nrg.cfm http://www.nist.gov/mml/env.cfm http://www.nist.gov/mml/food.cfm http://www.nist.gov/mml/bio.cfm http://www.nist.gov/mml/infr.cfm http://www.nist.gov/mml/mfg.cfm http://www.nist.gov/mml/safe.cfm http://www.nist.gov/srm/program_info.cfm http://www.nist.gov/srm/program_info.cfm http://www.nist.gov/srd/index.cfm http://www.nist.gov/welcome.html http://www.nist.gov/welcome.html http://www.ncnr.nist.gov/why_neutrons.html instrumentation for use by all qualified applicants. Many of its instruments rely on intense beams of cold neutrons emanating from an advanced liquid hydrogen moderator. The

NCNR mission is threefold:

To operate the NCNR safely as a cost-effective national resource.

To conduct a broad program of research using neutron techniques, and to develop and apply new neutron measurement techniques.

o NCNR Instruments o Article about the scientific work done at the NCNR, please visit http://nvl.nist.gov/pub/nistpubs/jres/106/1/cnt106-1.htm

Title: Materials Research With Neutrons At NIST

To operate the NIST Center for Neutron Research as a national resource for researchers from industry, university and other government agencies.

o NCNR Scientific Programs o NCNR Educational Programs (includes the Summer School Program) o Neutron Interactions and Dosimetry Group o Nuclear Methods Group

The PML develops and disseminates the national standards of length, mass, force and shock, acceleration, time and frequency, electricity, temperature, humidity, pressure and vacuum, liquid and gas flow, and electromagnetic, optical, microwave, acoustic, ultrasonic, and ionizing radiation. Its activities range from fundamental measurement research through provision of measurement services, standards, and data. PML applies its measurement capabilities to problems of national significance through collaborations with industry, universities, professional and standards setting organizations, and other agencies of government. It supports the research community in such areas as communication, defense, electronics, energy, environment, health, lighting, manufacturing, microelectronics, radiation, remote sensing, space, and transportation.

PML establishes spectroscopic methods and standards for infrared, visible, ultraviolet, x-ray, and gamma-ray radiation; investigates the structure and dynamics of atoms, molecules, and biomolecules; develops the electrical, thermal, dimensional, mechanical, and physical metrology for measuring the properties of precision measurement devices and exploratory semiconductor, quantum electronic, nano-electronic, bio-electronic, bio-optical, optoelectronic, and quantum information devices and systems; and examines the thermophysical and interfacial properties of streams of flowing fluids, fluid mixtures, and solids. It develops and disseminates national standards by means of calibrations, measurement quality assurance, standard reference materials, technology transfer, education/training, and a comprehensive weights and measurement program to promote uniformity and accuracy at the international, federal, state, and local levels. It generates, evaluates, and compiles atomic, molecular, optical, ionizing radiation, electronic, and electromagnetic data in response to national needs; measures and improves accuracy of the fundamental physical constants; and develops and operates major radiation sources for measurement science and metrology.

The Agilent Technologies instrument owned and used by NIST are described in Tables 1 and

2 of this Statement of Work (SOW). The instruments are utilized at the NIST campuses in

Gaithersburg, MD, Boulder, CO, and Charleston, SC. The Government reserves the right to add Agilent Technologies instruments to this requirement via a bilateral modification to the contract.

http://www.ncnr.nist.gov/coldgains/ http://www.ncnr.nist.gov/instruments/index.html http://nvl.nist.gov/pub/nistpubs/jres/106/1/cnt106-1.htm http://www.ncnr.nist.gov/programs/index.html http://www.ncnr.nist.gov/programs/CHRNS/outreach.html http://www.physics.nist.gov/Divisions/Div846/Gp3/gp3.html http://www.ncnr.nist.gov/div8395/index.html

SCOPE OF WORK

Firm Fixed Price Service Agreement

The Contractor shall provide a service agreement for the service and maintenance for the

Agilent Technologies instruments and their associated components in Table 1. This shall include uninterrupted performance within manufacturers’ specifications on a scheduled and as-needed basis.

The Contractor shall guarantee the full system performance of these instruments, including third-party accessories.

Service and maintenance shall include unlimited emergency visits during regular business hours in addition to scheduled preventive maintenance visits for one year, unless stipulated otherwise. Covered expenses shall include all parts, labor, travel, and per diem. The Contractor shall repair/replace all parts (i.e., hardware, software, accessory components/systems) required for the operation of the systems listed in Table 1.

Currently, all equipment listed in Table 1 is functioning in accordance with manufacturer’s specifications.

Table 1. Firm Fixed Price Service Agreement

NIST

Operatin g Unit

Name /

Division

Instrumen t and

Model

Number

Serial

Number

Description of 3rd Party

Accessories

NIST

Campus

Buil ding

No.

Room

No.

Period of

Coverage

Required

EL/732 G1540N

gas chromatog raph

US10430015 None Gaither sburg, MD

226 A310 Base period and all option periods

EL/732 G2579A

mass spectrome ter

US42520749 None Gaither sburg, MD

226 A310 Base period and all option periods

MML/642 Cary 5000

UV-vis-near IR spectroph otometer

UV1106M078 None Gaither sburg, MD

224 A231 Base period and all option periods

MML/644 Cary

6000i, UV-Vis-

NIR

spectroph otometer

SYS-UV-

6000·EI S-

UV·24515-

85442

Agilent Cell

Holder and

Agilent temperature controller

Gaither sburg, MD

227 A316 Base period and all option periods

MML/646 46415 LC

System

SYS-LC-

1100/S-US

N-LC-

297766

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 46415 LC

System

SYS-LC-

1100/S-US

N-LC-

297766

None Gaither sburg, MD

Option periods

II, III and IV only

Operatin g Unit

Name /

Division

Instrumen t and

Model

Number

Serial

Number

Description of 3rd Party

Accessories

NIST

Campus

Buil ding

No.

Room

No.

Period of

Coverage

Required

MML/646 87147

LCMS

Triple

Quad

System

SYS-LM-

QQQ/S-US

N-LCMS-

596177

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LC 1100

System

SYS-LC-

1100/S-

NATI-LC-

105438-

26825

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LC 1100

System

SYS-LC-

1100/S-

NATI-LC-

105438-

98377

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LC 1100

System

SYS-LC-

1100/S-

NATI-LC-

105438-

26825

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LC 1200

System

SYS-LC-

1200/S-US

N-LC-

105438-

79029

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LC 1200

System

SYS-LC-

1200/S-US

N-LC-

105438-

69618

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LC 1200

System

SYS-LC-

1200/S-US

N-LC-

105438-

69618

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LC 1200

System

SYS-LC-

1200/S-US

N-LC-

105438-

79029

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LC 1200

System

SYS-LC-

1200/S-US

N-LC-

105438-

69618

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LC 1200

System

SYS-LC-

1200/S-US

N-LC-

105438-

None Gaither sburg, MD

Option periods g Unit

Name /

Division

Instrumen t and

Model

Number

Serial

Number

Description of 3rd Party

Accessories

NIST

Campus

Buil ding

No.

Room

No.

Period of

Coverage

Required

69618

MML/646 LCMS

6490 QQQ

System

SYS-LM-

6490/S-

NATI-LM-

105438-

89895

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LCMS

6490 QQQ

System

SYS-LM-

6490/S-

NATI-LM-

105438-

89895

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LCMS

QUAD

Asset Max

SYS-LM-

QUADZ/S-US

N-LCMS-

105438-

27290

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LCMS

Single

Quad

System

SYS-LM-

QUAD/S-

NATI-LM-

105438-

59228

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LCMS

Single

Quad

System

SYS-LM-

QUAD/S-

NATI-LM-

105438-

24672

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LCMS

Single

Quad

System

SYS-LM-

QUAD/S-

NATI-LM-

105438-

59228

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LCMS

Triple

Quad

System

Enhanced

Features

SYS-LM-

QQQ-E/S-

NATI-LM-

105438-

62944

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 46415 LC

System

SYS-LC-

1100/S-US

N-LC-

297766

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 93454

LCMS QUAD

Asset Max

SYS-LM-

QUADZ/S-US

N-LCMS-

719813

None Gaither sburg, MD

Option periods g Unit

Name /

Division

Instrumen t and

Model

Number

Serial

Number

Description of 3rd Party

Accessories

NIST

Campus

Buil ding

No.

Room

No.

Period of

Coverage

Required

MML/646 93454

LCMS QUAD

Asset Max

SYS-LM-

QUADZ/S-US

N-LCMS-

719813

None Gaither sburg, MD

Base period and all option periods

MML/646 Agilent

1200 LC

degasser

G1379B/JP8

2011965 binary pump

(G1312A/DE630

60084), VWD

(G1314D/DE828

00174), TCC

(G1316A/DE630

71222), HiP-

ALS

(G1367B/DE645

57303), FC/ALS Therm

(G1330B/DE605

65155)

Gaither sburg, MD

227 B163 Option periods

II, III and IV only

MML/646 LC 1100

System

SYS-LC-

1100/S-

NATI-LC-

105438-

98377

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LC 1100

System

SYS-LC-

1100/S-US

N-LC-

297766

46415

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LCMS QUAD

Asset Max

SYS-LM-

QUADZ/S-US

N-LCMS-

105438-

27290

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LCMS

Single

Quad

System

SYS-LM-

QUAD/S-

NATI-LM-

105438-

24672

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 LCMS

Triple

Quad

System

Enhanced

Features

SYS-LM-

QQQ-E/S-

NATI-LM-

105438-

62944

None Gaither sburg, MD

Option periods

II, III and IV only

MML/646 S 87147

LCMS

Triple

Quad

System

YS-LM-

QQQ/S-US

N-LCMS-

596177

None Gaither sburg, MD

Option periods g Unit

Name /

Division

Instrumen t and

Model

Number

Serial

Number

Description of 3rd Party

Accessories

NIST

Campus

Buil ding

No.

Room

No.

Period of

Coverage

Required

MML/646 Agilent

1100 LC

System

G1312A/DE2

3913133 degasser

(G1379A/JP132

08695), binary pump

(G1312A/DE239

13133), VWD

(G1314A/JP240

20676), ColCom

(G1316A/DE321

33137), ALS

(G1329A/DE239

10648), ALS

Therm

(G1330B/DE132

02251)

Gaither sburg, MD

227 B163 Option periods

II, III and IV only

MML/6461 Agilent

7900 ICP-

MS (model number

G8403A)

None Gaither sburg, MD

223 A262 Base period and all option periods

MML/647 Agilent

GC-QTOF

US14033018 None Boulder

, CO

Base period and all option periods

Time and Materials Service Agreement

NIST has some instruments that require repairs only, due to the age of the instruments or due to budgetary constraints. The Contractor shall provide repairs for the instruments in Table 2. Currently, all equipment in Table 2 is functioning in accordance with manufacturer’s specifications.

Upon completion of repairs, the Contractor shall guarantee the full system performance of these instruments. Service shall include visits during regular business hours. The

Contractor shall be paid on a time and materials basis. The Government shall pay for all labor and travel. Replacement parts, hardware, and/or software will be purchased separately by the Government for instruments in Table 2 as required for each repair.

Table 2. Repairs Only

Operat ing

Unit

Name /

Divisi on

Instrumen t and

Model

Number

Serial

Number

Description of 3rd Party

Accessories

NIST

Campus

Build ing

No.

Room

No.

Period of

Coverage

Required

MML/64

Agilent

GC/MS

Triple quad

G7011B

US12341

Agilent

G7890A GC

US12356905

Agilent 7693

Tray G4514A

US12310258

Agilent

Injector

G4513A

US12300613

Charleston

, SC

HML D203 Base and all option periods

MML/64

Agilent

GC/MS

G2589A

US41730

Agilent 6890N

GC G1540N

US10426064

Agilent Tray

G2614A

US24314909

Agilent

Injector

G2913A

US44721836

Charleston

, SC

HML D203 Base and all option periods

MML/64

Agilent

GC/MS

G3174A

US62744

Agilent 6890N

GC G1540N

US12341022

Agilent Tray

G2614A

US23214818

Agilent

Injector

G2913A

US64010610

Charleston

, SC

HML D203 Base and all option periods

MML/64

7500cs JP51201

None Gaithersbu rg, MD

227 B311 Base and all option periods

MML/64

Agilent

Triple

Quadrupol e Mass

Spectrome ter

SG11261

None Gaithersbu rg, MD

221 B349 Base and all option periods

SPECIFIC TASKS

Service Conditions and Repairs for all Instruments

A.1 Table 1 Instruments

1. All service provided under this agreement must be provided by personnel who are trained and fully competent in the operation of the covered instrument and/or third party accessories.

2. All parts shall be approved for use with the instrument by Agilent Technologies and/or the manufacturer of the third party accessories. The Contractor shall only employ tools, instruments, test apparatus, methodologies, techniques, and practices approved for use with the instrument by the manufacturer. The service protocols and instrument specifications shall be adhered to at all times.

3. The standard manufacturer’s warranty for parts and labor shall apply to all work performed.

4. The Contractor shall respond to an unlimited number of requests for service calls in the event of instrument failure which requires immediate repair.

5. The Contractor shall respond to service calls Monday through Friday, during regular business hours only. The Contractor shall provide a service technician/engineer on-site at NIST Gaithersburg, MD, the NIST, Boulder, CO, and/or the NIST facility at the Hollings

Marine Laboratory, Charleston, SC within 48 hours after the service call is placed by the

Government. No weekend service visits shall be required.

6. In the event that the Contractor is unable to resolve the problem during the service call, the Contractor shall provide telephone support and on-site support as needed to expedite a solution for NIST.

7. The Contractor shall be responsible to obtain all parts required for all repairs and maintenance. The Contractor shall make a commercially reasonable effort to secure parts within 72 hours after identifying the need for a replacement part for the covered equipment.

8. Replacement parts provided under this agreement may be either new or remanufactured and the Contractor may exchange and/or repair existing components.

9. All repairs must result in the instruments meeting manufacturer’s specifications as specified in the most recent version of the operation and maintenance manual for the instrument.

10. Any parts or components removed for replacement shall become the property of the

Contractor unless otherwise agreed to by the parties. The Contractor shall remove the parts from the NIST campus at the time of the service call. This statement of work assumes that the Contractor will take the component(s) with them at the time of the service call, and that no shipping charges will be incurred under this contract. The

Contractor shall assume liability for all parts removed from the NIST campus.

Clarification: Should a part need to be replaced and that part is determined to be contaminated, NIST will dispose of the item and will order a replacement. The Government understands that rebates cannot be provided for items deemed to be contaminated.

A.2 Table 2 Instruments

1. All service provided under this agreement must be provided by personnel who are trained and fully competent in the operation of the covered instrument and/or third party accessories.

2. The Contractor shall only employ tools, instruments, test apparatus, methodologies, techniques, and practices approved for use with the instrument by the manufacturer. The service protocols and instrument specifications shall be adhered to at all times.

3. The standard manufacturer’s warranty for labor shall apply to all work performed.

4. The Contractor shall respond to requests for service calls in the event of instrument failure which requires repair. The number of requests for service will be based upon the funds available for labor and travel over the life of the contract. During the initial service call, the Contractor shall diagnose the problem and provide an estimate to repair the equipment inclusive of all required parts, labor and travel. A parts list must be provided by the Contractor. The complete estimate must be provided by the Contractor not later than two business days after the initial service call is completed, however, it is preferred that the estimate be provided immediately upon completion of the service call.

The Government will review the estimate, purchase all parts via a separate purchase order, delivery order, or Government purchase card, and schedule another date and time for the Contractor to return to NIST to complete the repair.

If the repair involves additional parts, the Contractor has parts available for purchase, the total cost of the parts is less than $3,000 and the Contractor can accept a

Government purchase card for the price of the parts, the Contracting Officer’s

Representative (COR) or an authorized technical point of contact, may authorize that the repair be performed immediately during the initial service call. This decision is at the

Government’s discretion.

5. Respond to service calls Monday through Friday, during regular business hours only.

The Contractor shall provide a service technician/engineer on-site at NIST Gaithersburg, MD, the NIST, Boulder, CO, and/or the NIST facility at the Hollings Marine Laboratory, Charleston, SC within 48 hours after the service call is placed by the Government. No weekend service visits shall be required.

6. In the event that the Contractor is unable to resolve the problem during the initial service call, the Contractor shall provide telephone support as needed to expedite a solution for NIST. Telephone support must be provided at no cost to the

Government.

7. All repairs must result in the instruments meeting manufacturer’s specifications as specified in the most recent version of the operation and maintenance manual for the instrument.

8. The Government will issue a separate purchase order, delivery order or Government purchase card order for parts. Parts for instruments in Table 2 are not covered under this agreement.

9. Any parts or components removed for replacement shall become the property of the parts from the NIST campus at the time of the service call. This statement of work assumes that the Contractor will take the component(s) with them at the time of the

A.3 Preventive Maintenance for Instruments in Table 1

1. Provide two (2) preventive maintenance visits during each one year term of the service agreement as specified in the manufacturer’s operations and maintenance manual for each instrument. The Contractor shall utilize the most recent operation and maintenance manual available for each instrument.

2. Scheduling of the visits shall be consistent with the maintenance requirements of the instrument as detailed in the most recent operation and maintenance manual for each piece of equipment.

3. Preventive maintenance visits shall occur during NIST’s regular business hours as specified in this SOW. The NIST Technical Point of Contact (TPOC) shall contact the

Contractor to schedule a mutually acceptable date and time for the preventive maintenance visits. The scheduled maintenance visits may be made at the same time as an unscheduled visit for corrective or other action if such a visit occurs within one month before a scheduled preventive maintenance visit. All visits must be scheduled, in advance with the NIST TPOC.

4. Any parts or components removed for replacement shall become the property of the parts from the NIST campus at the time of the service call. This statement of work assumes that the Contractor will take the component(s) with them at the time of the

A.4 System Enhancements for Instruments in Table 1

a. Install all commercial software updates for the purposes of instrument optimization not later than 60 days after any such update is released. The software updates for the instrument in this requirement shall be free for the life of the contract, unless a hardware upgrade is required.

b. Prior to completion of the installation, the Contractor shall test the equipment, review the equipment’s performance, and take whatever steps are necessary to ensure the equipment is functioning in accordance with the manufacturers’ specifications as impacted or changed by the update.

A.5 Telephone Support for Instruments in Table 1

Provide telephone support for the covered equipment during regular business hours.

Telephone support must include responses to questions about operating practices, application use, and service issues that can be diagnosed and resolved over the telephone.

A.6 Compliance with NIST Rules and Regulations for all Instruments in Tables 1 and 2

While on the NIST campus, the Contractor’s representative(s) shall abide by all NIST rules and regulations pertaining to visitors.

The Contractor shall provide all information necessary for the COR or TPOC to authorize entrance to the NIST campus in accordance with NIST Security Policy and Procedures. In the case of preventive maintenance visits, the Contractor shall provide at least thirty

(30) days’ notice to the COR or the TPOC.

ACCEPTANCE/INSPECTION BY THE GOVERNMENT

The Government reserves the right to conduct quality assurance testing to confirm that a given instrument meets the manufacturer’s performance specifications. All Government testing will be completed within five (5) working days of the completion date of a maintenance or repair visit.

OPTIONS

The Contractor shall perform the work described in SOW for the base period and each one year option period.

DELIVERABLES AND DELIVERABLE DUE DATES

The Contractor shall submit a service ticket prior to departure from NIST on any given service call for maintenance or repairs. The service ticket shall include the following for all instrument repairs and maintenance:

a. Model number.

b. Serial number.

c. Date and time of arrival to NIST.

d. Description of service performed.

e. Name and quantity of any parts that were repaired.

f. Name and quantity of any parts that were replaced.

g. Date and time of departure from NIST.

h. Total hours spent on the service call only for instruments in Table 2.

i. Any repair credits from parts purchased by NIST from Agilent Technologies.

j. Diagnostic test results or narrative summary demonstrating that the Agilent

Technologies instrument is meeting the performance standards.

k. Any additional comments or recommendations.

l. Printed name and signature of Agilent Technologies service person

m. Signature block for NIST personnel accepting the services rendered.

PERIOD OF PERFORMANCE AND PLACE OF PERFORMANCE

The period of performance for all maintenance has been identified in Tables 1 and 2 as the start date for maintenance varies based upon the current status of the equipment with respect to existing maintenance contracts.

The life of the contract shall not exceed five years, including all option periods. The base period and option period shall be one year in length.

Performance will be at NIST, 100 Bureau Drive, Gaithersburg, MD, at NIST, 325 Broadway, Boulder, CO, and/or the NIST facility at the Hollings Marine Laboratory, 331 Fort Johnson

Road, Charleston, SC campus.

GOVERNMENT-FURNISHED PROPERTY, DATA AND/OR INFORMATION

The Government will provide visitor’s access to the NIST facilities during the performance of this contract.

CONTRACTOR’S MINIMUM QUALIFICATIONS

The Contractor shall provide engineers or technicians that are fluent in the operation of the equipment in question throughout the period of performance of this requirement.

Contractor personnel shall have at least two (2) years of experience on the Agilent

Technologies instrument or third party accessories for which the service is being rendered.

Due to timelines associated with clearance of non-US citizens, personnel performing repairs must be US citizens.

GENERAL INFORMATION

This work does not involve confidential or proprietary data. The certification and accreditation requirements of Clause 1352.239-73 do not apply and a security accreditation package is not required.

Security

NIST is a restricted campus. An identification badge is required for access for entry into buildings and also is shown to the armed Security Police when entering the campus.

Contractor personnel must wear the identification badge issued by NIST Security while working at any NIST campus.

Regular Business Hours

Regular business hours are Monday through Friday, 8:00 am to 5:00 pm local time.

Vehicle Registration

All Contractor employees must register their vehicles with the NIST Security Office to gain access to the campus. A valid driver’s license, Government-furnished civilian ID, proof of insurance and current registration must be presented to the NIST Security

Office, at which time a NIST vehicle pass will be issued. The pass shall be displayed on the vehicle in accordance with NIST Security Office instructions.

ADDENDUM TO BILLING INSTRUCTIONS

In addition to the information required by NIST LOCAL CLAUSE 04 entitled “Billing

Instructions”, the Contractor shall also include all of the following with each invoice:

-A copy of the delivery ticket provided to NIST for the service call being billed;

-The model number of the instrument repaired; and

-The serial number of the instrument repaired.