SATPC0037966 Tab 04 4 SOW.pdf
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- 80NSSC25892676Q
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This Statement of Work (SOW) details maintenance and support requirements for two Oxford Instruments processing systems located at NASA Goddard Space Flight Center's Code 553 Detector Development Laboratory. The document outlines two distinct support packages: a Comprehensive Support Agreement for the PlasmaPro 100 Estrelas (Serial Number 220276) and a Self Sufficiency Support Package for the PlasmaPro 100 Cobra (Serial Number 220278), both valid through February 1, 2026.
The support packages include annual preventive maintenance, technical support, remote support, and parts replacement services. Specific requirements include telephone support, call center access, on-site field service engineer visits within five business days for system failures (Estrelas), 24-hour technical help desk response (Cobra), and remote support via TeamViewer. The performance will occur at NASA Goddard Space Flight Center in Greenbelt, Maryland, with primary contacts including Christine Jhabvala and Edward Wassell. Parts coverage excludes rotary pumps, consumables, and spares, and the delivery schedule runs from receipt of order through February 1, 2026.
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Other files
| File | Type | Posted |
|---|---|---|
| SATPC0037966 Tab 06 RDSS..pdf | ||
| SATPC0037966 Tab 07 Capability Statement SAM.gov.pdf |
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STATEMENT OF WORK
Oxford Instruments Maintenance and Support
PR: _____________________
Background The Goddard Space Flight Center owns and operates two Oxford Instruments processing systems. These systems are used in the fabrication of silicon devices processed in the Code 553 Detector Development Laboratory. These systems require maintenance and replacement of critical parts on a regular basis in order to maintain reliable operation and minimize unplanned breakdowns.
Scope
1. The vendor shall provide parts and labor for the preventative maintenance of the
Oxford PlasmaPro 100 Estrelas, and the PlasmaPro 100 Cobra.
Requirements
2. Comprehensive Support Agreement, including parts and labor, and one annual
Preventive Maintenance service for the PlasmaPro 100 Estrelas, Serial number 220276, through 2/1/2026. Including:
o Telephone support, access to the Call Center, Call logging, and Technical support.
o Labor. In the event of a system failure a qualified field service engineer with visit to GSFC within five business days.
o Parts. Parts originally supplied by Oxford instruments will be covered for replacement, shipping charges included, excluding rotary pumps, consumables and spares.
o Annual Preventive Maintenance by a qualified field service engineer, including a Performance Maintenance Kit.
3. Self Sufficiency Support Package for PlasmaPro 100 Cobra, Serial Number 220278 through 2/1/2026 Including:
o Preventive Maintenance. One annual standard PM including PM parts.
o Technical support, telephone help desk, response with 24 hours.
o Remote support via TeamViewer.
Delivery Schedule After Receipt of Order (ARO) through 2/1/2026.
Place of Performance
• NASA Goddard Space Flight Center, Code 553, Building 30, Room 200, Greenbelt, Maryland 21029
• POC: (Estrelas) Christine Jhabvala, B11, Rm E039, (301)286-8694
• POC: (Cobra) Edward Wassell, B11, Rm E019, (301)286-5755
• Alternate POC: Timothy Miller, B11, Rm E013, (301)286-4305
Period of Performance
• Through 2/1/2026
File details come from the government source that posted it. Updated .