SAQMMA11R0009(A002).pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE RATING

2. AMENDMENT/MODIFICATION NO.

A002

3. EFFECTIVE DATE

08/12/2011

4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

LMAQMCODE

OFFICE OF ACQUISITION MANAGEMENT

(A/LM/AQM)

PO BOX 9115, ROSSLYN STATION

US DEPARTMENT OF STATE

ARLINGTON, VA 22219

Larry A. Pruitt

NAME

TEL.

pruittla@state.gov

EMAIL

6. ISSUED BY CODE7. ADMINISTERED BY (If other than Item 6)

9A. AMENDMENT OF SOLICITATION NO.

SAQMMA11R0009

CONTACT DUNS

CODE FACILITY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, country, state and ZIP Code) (X)

X 9B. DATED (SEE ITEM 11)

06/27/2011

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X XThe above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended, is not extended, Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: (a) By completing items 8 and 15, and returning __3__copies of the amendment;(b)By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.__3__X

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The purpose of this amendment is to:

Post the Questions and Answers received regarding this requirement:

Incorporate changes in the soliciation as a result of these questions;

Revise associated Exhibits and include as attachments to this amendment;

Incorporate updates to the following provisions and/or clauses: FAR 52.203-12, 52.204-4, 52.216-7, 52.232-7, and 52.204-8; and

Request that all offerors insert 120 in Block 12 of SF33.

LOCAL GUARD PROGRAM - LUSAKA, ZAMBIA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

Michael P. Henderson

(Signature of person authorized to sign)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED

By (Signature of Contracting Officer)

16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

08/12/2011

NSN 7540-01-152-8070

Previous edition unusable

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

SAQMMA11R0009

B.8 Base Year and Option Year Pricing

For purposes of calculating premium pay, authorized holidays are shown in Exhibit F. Contractor employees who are either United States citizens or hired in the United States shall be entitled to premium pay for U.S.

holidays only. Contractor employees who are neither United States citizens nor hired in the United States shall be entitled to only those holidays recognized by Zambia. This includes other fringe benefits such as Annual Leave, Sick Leave and Severance Pay.

The Contractor shall not permit any employee to work more than twelve (12) continuous hours in a twenty-four

(24) hour period or exceed 60 hours in a week, except in emergency situations or as authorized by the Contracting Officer or Contracting Officer’s Representative (COR). Each Contractor guard shall have a minimum of twelve (12) hours off duty between tours on this contract, except as authorized above. The Contractor shall provide a fifteen (15) minute break once every four (4) hours during an employee’s tour of duty to allow for comfort, personal needs, stress, or other required or requested absences from the Exhibit A assigned post when relief is required by C.5.8.2. The Contractor shall provide a minimum thirty (30) minute meal break at an appropriate time once during every tour of duty lasting eight (8) or more hours. Breaks shall not run consecutively. Unless approved by the COR, the Contractor shall not bill for employee hours that exceed the twelve (12) hour shift length.

The Contractor shall obtain the prior written approval of the COR if any employee of the Contractor performing under this contract intends to work for another firm or organization in addition to the Contractor. The Contractor shall obtain the prior written approval of the COR before assigning any guard performing under this contract to work with another client of the Contractor.

In consideration of satisfactory performance, the Government will pay the Contractor each month for the Standard and/or the Additional or Emergency services rendered. Additional or Emergency Services shall be requested by the Government. The Government may or may not need the maximum number of hours as stated in Section B. The Government reserves the right to revise the requirements stated under this section as it deems necessary.

B.8.1 Standard Services

Exhibit A delineates the current work locations; functions; hours of coverage; days per week and hours per day for the Standard Services required herein. The Contractor shall not subcontract or lease Standard Services.

The fixed hourly rates for Standard Services are fully burdened rates and shall include all wages (local labor law compliance if applicable and any premiums relating to overtime, holidays, or night shifts), overhead, fringe benefits, severance costs, general and administrative expenses and profit for each category of labor. Labor categories for Standard Services are outlined below:

• CLIN 0001, 1001, 2001, 3001 and 4001– Guard Force Commander: Burdened rates for the services provided by a Guard Force Commander for accomplishing tasks associated with services listed in Section H.5.

• CLIN 0002, 1002, 2002, 3002 and 4002 – Supervisor: Burdened rates for the services provided by a Supervisor for accomplishing tasks associated with services listed in Section H.5.

SAQMMA11R0009

Line Item Summary

Solicitation Number:

SAQMMA11R0009

Contract Number: Title: Lusaka Local Guard Program

Date of Solicitation:

08/12/2011

Line Item No. Description Quantity Unit Unit Price Total Cost

• CLIN 0003, 1003, 2003, 3003 and 4003 – Senior Guard: Burdened rates for the services provided by a Senior Guard for accomplishing tasks associated with services listed in Section H.5.

• CLIN 0004, 1004, 2004, 3004 and 4004 – Guard: Burdened rates for the services provided by a Guard for accomplishing tasks associated with services listed in Section H.5.

• CLIN 0005, 1005, 2005, 3005 and 4005 – Guard-Driver: Burdened rates for the services provided by a Guard-Driver for accomplishing tasks associated with services listed in Section H.5.

B.8.2 Additional or Emergency Services

The Additional or Emergency (A&E) Services contained in this contract are for contingency purposes only.

The Contractor shall only provide A&E hours if requested by the COR.

Additional or Emergency Services are within the scope of this contract but not specified in Exhibit A. The performance of duties listed in Exhibit A does not constitute A&E Services. The Contractor shall not subcontract or lease for the Additional or Emergency Services. Materials shall be reimbursed at cost in accordance with FAR 16.601 (except as provided for in FAR 31.205-26 (e) and (f)).

The COR may request Additional or Emergency Services to meet increased workload or temporary needs for services arising from visitors to post or special events. The Contractor shall obtain the COR's written approval for reimbursement of any non-expendable equipment or expendable supplies to be supplied by the Contractor related to the Additional or Emergency Services.

The COR shall confirm any oral request for Additional or Emergency Services in writing within forty-eight (48) hours of the oral request, reference Paragraph G.2.1, Required Invoice Information.

The Contractor shall include in its next regular invoice details of the Additional or Emergency Services and any materials provided. The Contractor shall also include a copy of the COR's written confirmation to provide such services and the written approval for the reimbursement of materials billed.

The fixed hourly rates for Additional or Emergency Services are fully burdened rates and shall include all wages (local labor law compliance if applicable and any premiums relating to overtime, holidays, or night shifts), overhead, fringe benefits, general and administrative expenses and profit for each category of labor.

Materials shall be reimbursed at cost in accordance with FAR 16.601 (except as provided for in FAR 31.205-26

(e) and (f)). Labor categories for Additional or Emergency Services are outlined below:

• CLIN 0006, 1006, 2006, 3006 and 4006– Guard Force Commander: Burdened rates for the services provided by a Guard Force Commander for accomplishing tasks associated with services listed in Section H.5.

• CLIN 0007, 1007, 2007, 3007 and 4007 – Supervisor: Burdened rates for the services provided by a Supervisor for accomplishing tasks associated with services listed in Section H.5.

• CLIN 0008, 1008, 2008, 3008 and 4008 – Senior Guard: Burdened rates for the services provided by a Senior Guard for accomplishing tasks associated with services listed in Section H.5.

• CLIN 0009, 1009, 2009, 3009 and 4009 – Guard: Burdened rates for the services provided by a Guard for accomplishing tasks associated with services listed in Section H.5.

• CLIN 0010, 1010, 2010, 3010 and 4010 – Guard-Driver: Burdened rates for the services provided by a Guard-Driver for accomplishing tasks associated with services listed in Section H.5.

B.8.3 Other Direct Costs

These are items for which the Contractor shall be reimbursed at cost for all non-expendable equipment and expendable supplies, related to performance of Additional or Emergency Services.

B.8.3.1 Vehicles

• CLIN 0011, 1011, 2011, 3011 and 4011 – Vehicles: The Contractor may request reimbursement for costs associated with providing vehicles as specified in the contract. The monthly rate shall include all operating costs including, but not limited to fuel, lubricants, oil, routine and special maintenance, care and cleaning, and insurance. The Contractor shall take into account the residual value and only charge the Government for the prorated cost applicable to this contract. Vehicles under this line item shall be used only for mobile patrol and associated purposes. The costs related to vehicles used for other purposes in the performance of this contract should be included in the Contractor’s overhead. The title to all vehicles supplied by the Contractor will remain with the Contractor. No import restrictions exist and local dealerships are available in the contract place of performance. The Contractor shall be responsible for managing the vehicle pool in a manner that restricts the need to provide replacement vehicles during the life of this contract. In the event a replacement is required the COR shall approve any vehicles that differ from the existing models. Replacement vehicles shall be at no additional cost to the Government.

B.8.3.2 Local Guard Force Radio Network

• CLIN 0012, 1012, 2012, 3012 and 4012 – Radio Network: The monthly rate shall include all costs associated with radio/communications equipment.

B.8.3.3 Uniforms

• CLIN 0013, 1013, 2013, 3013 and 4013 – Uniforms: The cost of providing uniforms for the guard force.

Uniforms shall be issued in accordance with Exhibit D.

B.8.3.4 Uniform Laundry Service The Contractor shall receive COR written approval before procuring any A&E laundry services at a monthly rate.

• CLIN 0014, 1014, 2014, 3014 and 4014 – Uniform Laundry Service: As required in H.1 of the contract, the Contractor is responsible for ensuring employees maintain a neat and presentable appearance while performing this contract. All costs associated with the pick-up, washing, and delivery of uniforms shall be included in this

CLIN.

B.8.3.5. Equipment

• CLIN 0015, 1015, 2015, 3015 and 4015 – Equipment: The cost of all personal and post equipment required by Exhibit D, with the exception of radio network equipment covered in CLINs X012. Proposed price shall include all costs to purchase, store, repair, replace all equipment needed over the life of the contract.

B.8.3.6 Meal Service

• CLIN 0016, 1016, 2016, 3016 and 4016 – Meal Service: Meal service is provided to match the benefits provided under local guard contracts in the diplomatic community in Lusaka. The Contractor may request reimbursement for the cost associated with providing Meal Service as specified in the contract. The monthly rate shall include all costs associated with meal service.

B.8.3.7 Supplemental Wage Allowance

• CLIN 0017, 1017, 2017, 3017 and 4017 – Supplemental Wage Allowance: The monthly fixed supplemental to salary is due to low wages and the relative hight costs of urban living that currently exists in Lusaka, Zambia for the purchase of essentials. The unit price shall include all costs associated with providing the allowance outlined in Section B.6.3. The Contractor shall insert the number of employees proposed as the quantity and multiply against the unit cost to derive the Extended Total (Ceiling Price).

B.8.3.8 Reimbursable Materials These are items for which the Contractor shall be reimbursed for all non-expendable equipment and expendable supplies, related to the performance of Additional or Emergency services. Reimbursable materials and equipment shall not exceed US $1,000 per contract year. The Contractor shall receive COR written approval before procuring any reimbursable materials.

• CLIN 0018, 1018, 2018, 3018 and 4018 – Reimbursable Materials: In the event the Government requests the Contractor to purchase Reimbursable Materials, the Contractor shall provide 2-3 competitive vendor quotes for all purchases exceeding $500.00 USD in support of the purchase, as well as a written justification if the Contractor selects other than the lowest priced quote. The quotes shall serve as a determination of fair and reasonable pricing by the Contracting Officer.

B.8.3.9 Defense Base Act Insurance - Reimbursable The hourly rates and prices in the contract shall not include Defense Base Act (DBA) Insurance. The Government will reimburse the Contractor directly for DBA Insurance that is required and obtained in accordance with Section I, DOSAR 652.228-71, "Worker's Compensation Insurance (Defense Base Act) – Services" incorporated by full text and FAR 52.228-3, "Worker's Compensation Insurance (Defense Base Act)" incorporated by reference.

When the contract is awarded, the Contractor shall contact the CO and request the name of the insurance broker under contract to the Department of State. After paying the DBA insurance premium, the Contractor shall include copies of the invoice from, and proof of payment to, the insurance carrier as supporting documenation with any invoice submitted to the Government requesting reimbursement for DBA insurance under this contract (Paragraph G.2.1). The Contractor shall submit the certification to the CO before the Notice-to-Proceed (reference Paragraph F.2 about Notice-to-Proceed).

• CLIN 0019, 1019, 2019, 3019 and 4019 – DBA Insurance: The cost of DBA insurance is paid on an annual basis. The period of performance of this contract may be extended beyond one year. If so, the Contractor shall contact the Contracting Officer, request the new rates, and be reimbursed by the Government for the actual, documented DBA insurance costs.

B.8.3.10 Value Added Tax

• CLIN 0020, 1020, 2020, 3020, and 4020 – Value Added Tax (VAT): Value Added Tax (VAT) is not included in the rates for Standard Services, Additional or Emergency Services, Vehicles, communications equipment, or the estimated amount for materials, or DBA Insurance. Rather, the Contractor shall include VAT as a separate charge in the monthly invoice (see sample invoice in Exhibit I). The amount of VAT to be charged is sixteen percent (16%). Local law dictates the portion of the contract price that is subject to VAT;

this percentage is multiplied only against that portion. It is reflected for each performance period. All portions of the solicitation are subject to VAT.

C.5 Specific Tasks

In performing these services the Contractor shall be required to control access to the facilities; protect human life; maintain order, and resist criminal attacks against mission personnel, visitors, and family dependents. The Contractor shall provide roving foot patrols and vehicle patrols of the Embassy compound. The Contractor shall be responsible for responding to intruder alerts and for notifying the RSO, Embassy personnel, as well as local police and fire authorities.

The Contractor shall be required to utilize a Guard Electronic Monitoring System (GEMS), a Central Alarm Monitoring System (CAMS), and establish a radio network in performing the following services.

C.5.1 Entry Control

The Contractor shall deter and report unauthorized personnel or vehicular entry into areas designated by the Embassy Security Office as a controlled area including both office buildings and the official residences. The Contractor shall immediately report all serious or unexpected incidents to the RSO.

C.5.1.1 Office Building Entry Control

The Contractor shall intercept and identify visitors outside the secure premises. Guards shall screen visitor identification. At designated buildings, guards shall request specified identification cards and U.S. passports and shall permit only persons holding them to enter the premises. The guards shall physically examine visitors using the access control equipment and their effects and possessions to detect the presence of firearms or other prohibited items. If anyone refuses to identify himself/herself and attempts to enter the building, the guard shall use necessary force to detain the individual and shall immediately notify the RSO.

C.5.1.2 Official Residence Entry Control

The Contractor shall intercept and identify visitors outside the residence gate. Guards shall screen visitor identification and maintain a log of visitors. Guards shall detain visitors whose arrival is not expected at the entrance until cleared by authorized personnel inside the residence. Guards shall ensure that visitors stay outside the gate until properly identified. If anyone refuses to identify himself/herself, and attempts to enter the residence, the guard shall use necessary force to detain the individual and shall notify the RSO, local police, and the supervisor on duty.

C.5.1.3 Control Vehicular Entry and Access

The Contractor shall examine all Government, commercial, and visitor vehicles entering a secured office building premises. Guards shall check vehicle passengers for proper identification and the vehicle for suspected bombs and suspected packages, following Exhibit B. Guards shall admit only those authorized vehicles. The Contractor shall keep logs on vehicles permitted access to secure premises.

C.5.1.4 Inspection and Surveillance

The Contractor shall physically examine all packages and mail carried by any person who seeks access to guarded premises or who seeks to leave or deliver such packages or mail. Guards shall inspect resident perimeters. Guards shall endeavor to detect and prevent fires in residences. In the event of fire, guards shall summon the Fire Department and assist in evacuation of residents. Guards shall report to the local police and the RSO any suspicious vehicles or persons near the residence.

C.5.1.5 Explosive and/or X-Ray Inspection Equipment

The Contractor shall provide personnel to operate the Explosive Detectors and X-ray Inspection Equipment.

The Contractor shall adhere to the applicable Post Orders.

The Contractor employees assigned to posts that utilize explosive detectors and/or X-ray inspection equipment shall be adequately and properly trained in the operation of this equipment. The posts are set forth in Exhibit A. The Government will furnish the Contractor's training instructors with a set number of hours of training annually in order for the Contractor to be able to provide the necessary training (reference Section H.7).

C.5.2 Patrols

The Contractor shall be required to provide both foot and vehicle patrols throughout the Embassy compound.

The Contractor shall implement patrol procedures that avoid establishing a set time and pattern for each patrol round.

C.5.2.1 Perimeter Patrol

The Contractor shall be required to perform roving foot patrols in accordance with Exhibit B. The Contractor shall make rounds within designated areas at least twice each hour. Guards shall change their course and pace while patrolling grounds to avoid establishing a set time and pattern of perimeter rounds.

C.5.2.2 Mobile Patrol

The Contractor will provide vehicle mobile patrol services for residential and official facilities. The mobile patrol shall operate in accordance with Exhibit A. Approximately seventy (70) buildings located in three (3) sectors are to be patrolled by the mobile unit(s). A minimum of three (3) mobile patrol units are required. The mobile patrol shall operate twenty-four (24) hours per day, seven (7) days per week and be exclusively devoted to the U.S. Embassy project. Mobile Patrol is required to visit every residence six (6) times in a twenty-four

(24) hour period incorporating GEMS for verification. The six (6) patrols must include a minimum of three (3) evening patrols between 1800 and 0600 hours. Scheduling and routing for the patrol shall be varied constantly to prohibit anticipating its route. The government estimates the average mileage necessary for the vehicle mobile patrol is approximately 10,000 kilometers per month, per vehicle which includes response to alarm activations.

The Contractor shall maintain the Contractor-furnished vehicles and equipment for the mobile patrol. The Contractor shall provide a sufficient number of vehicles to assure continued availability of vehicles for the mobile patrol operations during the days and hours specified in Exhibit A, with ability to handle mechanical failure, regular maintenance or other foreseen reasons without having any lapse in coverage. The Contractor shall specify the make, model, year, and condition of each, and ensure that all vehicles have the appropriate insurance coverage.

C.5.2.3 Response to Alarm Activation

The Central Monitoring Station (CMS) shall contact the Mobile Patrol on duty for response to activated alarms. The Mobile Patrol closest to the alarm activation point shall be at the location within ten (10) minutes.

The dispatched Mobile Patrol shall assess the cause for the alarm, immediately advise the dispatcher on-duty, and await further instructions. The Mobile Patrol shall not enter a residential or facility compound without a RSO Duty Officer present and their authorization to enter. If the resident is present and gives permission, the Mobile Patrol may enter the resident's compound to look for possible intruders on the grounds.

The COR may periodically test reaction capability. This test will be with the knowledge of the Contractor but not that of the mobile patrol teams. The Government will give notice to the Contractor one (1) week in advance of such testing.

C.5.3 Escort Services

The Contractor does not normally perform escort duties however the COR may require the Contractor to provide temporary escort services under special circumstances. The COR will state the required duties when such services are directed.

C.5.4 Logs and Records

The Contractor shall be required to maintain all logs and records within the premises of the Embassy sites and make these available to the COR for immediate inspection upon request. The Contractor shall submit all logs and records in a format mutually agreed to by the COR. The Contractor shall keep any additional logs as instructed by the COR, reference Section F.4 for deliverable reports.

C.5.4.1 Operational Records

The Contractor shall provide a log for each post, consisting of a bound ledger or three-ring binder, with lined paper and numbered pages. Section J, Exhibit B provides instructions for the posting of each log. The Contractor shall provide incident report forms for recording information regarding any incident at a post. The Contractor shall submit the design of the incident report form in draft for approval by the COR. The Contractor shall maintain daily time and attendance records, which may be reviewed by the COR as required.

C.5.4.2 Individual Qualification Checklist

The Contractor shall maintain the Individual Qualification Checklist and all supporting training records, certifications and licenses as well as the information required in the nomination packages specified in Section H.2. The COR shall have full access to inspecting the records on a random basis.

C.5.4.3 Explosive Detectors and/or X-Ray Inspection Records

The Contractor shall keep Explosive Detector maintenance logs on a daily, weekly, monthly basis following the Maintenance Log Book procedures provided by the manufacturer. X-ray repair maintenance records shall be maintained. The Contractor shall submit reports as directed by the COR, not to exceed an average of ten (10) reports per month.

C.5.5 Closed Circuit Television (CCTV)

The Contractor Guards shall operate the CCTV monitoring equipment following the guidance contained in accordance with Exhibit B. The Contractor shall pay particular attention to any suspicious activity. The Contractor shall note in the Post Log and report to the RSO immediately of any malfunctioning or broken CCTV equipment. The Contractor shall ensure all personnel assigned to a CCTV post have been properly trained before being assigned to the post.

C.5.6 Central Alarm Monitoring System (CAMS)

The Contractor shall provide central alarm monitoring services twenty-four (24) hours a day, seven (7) days a week for the Embassy residences owned or rented by the U.S. Government. The Central Alarm Monitoring System (CAMS) is a network established by linking remote residential sites protected by a residential alarm system. The Government provided residential alarm system installed in each residence shall be connected to a central alarm panel. A Contractor provided radio alarm transmitter is connected to the central alarm panel and provides the communication link to the Central Monitoring Station (CMS).

C.5.6.1 Central Monitoring Station (CMS)

The Central Monitoring Station (CMS) shall be located at a Contractor-furnished facility and it shall be manned twenty-four (24) hours a day, seven (7) days a week. At the CMS, the Contractor shall provide the necessary radio equipment to receive signals from residential alarms and to communicate by radio with the Mobile Patrol units. The CMS shall have any necessary computer equipment to receive and display alarm signals on a video monitor, the computer must also be able to print and store alarm messages including the time and date of activation and residential location by code. The Contractor shall staff the CMS with personnel who possess a minimum of Level 3 ‘General Professional Proficiency' in English. The CMS shall be responsible for receiving alarms/signals from Government residences, office locations, employees, or dependents indicating a need for emergency assistance. When an alarm is activated or a call is received, the CMS uses radio to dispatch the Mobile Patrol on duty for response. Immediately after dispatching mobile patrol, the CMS shall notify the Embassy's Marine Security Guard Post 1 via telephone or radio and keep Post 1 informed concerning the progress/resolution of the situation.

C.5.6.2 CAMS Equipment

The Contractor shall provide all necessary CAMS equipment required to link alarm systems and provide a fully operational CAMS system.

The Contractor shall conduct routine, preventative maintenance and testing on the residential alarm systems semi-annually and shall follow the manufacturer's service guidelines as outlined in the system's service manual.

Requests for access to properties in order to perform routine maintenance shall be made in writing to the COR at least one week prior to the visit, the exception is emergency repair or maintenance requests which can be made orally to COR but shall be followed by a written request submitted on the next business day following the date of the emergency request. Under no circumstances should request for access for routine maintenance be made directly to the occupant of a property.

Defective equipment must be repaired or replaced within six (6) hours of determining its defective status. The Contractor shall provide technical personnel available to cover repairs twenty-four (24) hours a day, three hundred and sixty-five (365) days a year with a maximum six (6) hour response time. If the repair or replacement cannot be completed within that time, the Contractor shall secure the facility by assigning an additional static guard to the post or increasing mobile patrol coverage around the site until such time as the alarm system can be made completely operable. The decision of securing the facility by additional static guard or by increased mobile patrol coverage will be made by the COR. The additional static guard hours and/or costs for increased mobile patrol coverage due to the defective CAMS equipment will be at no additional cost to the Government. The Contractor is not responsible for damage created by abuse of the system, willful damage, technical obsolescence, lightning strike, water, fire, theft, negligence or any unusual or exceptional occurrence.

The Government shall notify the Contractor as soon as it has noticed or become aware of any damage or destruction to equipment from any cause, including damage or destruction by electric storm.

C.5.6.3 Installation of CAMS Equipment

The Contractor shall coordinate with the COR to determine CAMS equipment requirements and arrange CAMS equipment installation. Each installation and activation shall be followed by a complete testing of the system, including a test of each system component by the Contractor. In case of troubleshooting, the Contractor shall determine the fault and perform any necessary repair to make the system operable, in consultation with the COR. The Contractor shall warrant the installation of all CAMS equipment against faulty or inappropriate installation. The Contractor shall correct any such faults without charge to the Government during the term of this contract.

CAMS equipment installations shall be completed, made operational, and tested within one (1) working day, defined as 08:00 am - 6:00 pm. Individual appointments with residents for the for the activation of existing alarms and for the installation of new alarm systems will be made by the COR.

When directed by the COR, the Contractor shall remove CAMS equipment in designated residences. The Contractor shall use maximum care as to cause minimal damage to the building and the alarm equipment while removing the alarms.

C.5.6.4 CAMS Deliverables and Reports

The Contractor shall keep a complete log of all calls and dispatches of the mobile patrol for response, including "false" alarms.

The Contractor shall use the data collected in the CAMS system to generate reports for use by the COR. At a minimum the Contractor shall prepare and furnish to the COR daily and monthly reports.

The daily report shall include as a minimum:

• Record of each alarm activation - including the residence (by code), date and time of activation, and time of dispatcher notification,

• Resolution of each alarm activation - Contractor be responsible for obtaining this information from the dispatched Mobile Patrol unit

The monthly report shall include as a minimum:

• Monthly statistics showing all incidents involving U.S. Mission residences, including but not limited to burglaries, attempted burglaries, thefts, assaults, etc.,

• Comparative monthly statistics of the Embassy to any other local property where the Contractor is providing security services

C.5.7 Post Hours

A detailed listing of posts and hours of coverage required, by guard category, is provided in Exhibit A as a part of this contract.

C.5.8 Weekly Guard Post Schedule

The Contractor shall prepare and maintain a Weekly Guard Post Schedule for all guard posts that lists the name of each previously approved guard to be assigned to each post and for each shift. The schedule shall include the hours for the relief guards as well as their name and post assignment or rotation schedule. The Contractor shall provide the COR a copy of the Weekly Guard Post Schedule for all employees by 12:00 noon of the last day of the workweek for the upcoming work week. The Weekly Guard Post Schedule shall show the post number and location, the name of the guard assigned (approved by the COR), and the shift assigned in terms of hours of the day. The Contractor shall give a copy of this schedule to the COR and each Contractor employee affected. The Contractor shall notify the COR three (3) days before any change of a guard (specific individual) to a post.

In the event the Contractor is instructed to make emergency changes to post schedules per the COR instructions the Contractor shall provide the updated schedule reflecting the emergency changes employed within twenty-four (24) hours of the change.

C.5.8.1 Duty Hour Limits

No Contractor personnel shall be on duty for more than twelve (12) consecutive hours in a twenty-four (24) hour period not to exceed 60 hours per week, except under conditions of emergency or as authorized by the Contracting Officer or COR. At a minimum, the Contractor shall provide a fifteen (15) minute break once during every four (4) hour period of an employee's tour of duty to allow for comfort, personal needs, stress, or other required or requested absences from the Exhibit A assigned post. The Contractor shall provide a minimum thirty (30) minute meal break at an appropriate time once during every tour of duty lasting eight (8) or more hours. Breaks shall not run consecutively.

C.5.8.2 Relief Guards

The Contractor shall provide the security personnel at Exhibit A posts with COR-approved, fully-trained and qualified, relief personnel to allow for comfort, personnel needs, stress, meals, or other required or requested absences from the assigned post. Relief personnel shall be at the same category of labor as specified in Exhibit A. The Contractor shall provide this relief service to the Government at no additional charge. Relief personnel are not required for: Guard Force Commander, Mobile Patrol Supervisors, Guard/Drivers and residential posts identified in Exhibit A with a R-#.

C.5.9 Organization Chart and Employee Listing

The Contractor shall maintain an up-to-date organization chart that includes the names of the supervisors, shift organization for each post, and a listing of all current employees by name. A copy of the organization chart shall be provided to the COR. Current employee listings shall be provided with each monthly invoice.

The Contractor shall also provide a corporate organizational chart that depicts how this local guard program contract fits into the overall corporate structure. The organizational chart shall include the names, e-mail addresses and telephone numbers for all layers of management that preside over the division or organization directly responsible for performance of this contract.

C.5.10 Supervision

The Contractor shall provide adequate on site supervision of employees at all times that a post is manned. The Contractor shall inspect each post six (6) times in a twenty-four (24) hour period incorporating GEMS for verification. The six (6) inspections must include a minimum of three (3) evening patrols between 1800 and 0600 hours. This inspection shall assure that:

• The post is properly manned and equipped;

• The assigned guard is fully familiar with the General Orders and Post Orders; and

• The post log is properly maintained.

The Contractor shall conduct a muster of guards going on duty for purposes of inspection for proper uniform, review of current security problems, special instructions, and training, unless waived by the COR. The time required for this muster is in addition to that required to provide a timely relief for guards on post. The Contractor shall provide this muster at no additional charge.

The organizational structure of guard services consists of staff led by a Project Manager. The Project Manager shall manage the Contractor's workforce and be the Contractor's liaison with the American Embassy. The Project Manager shall be available at all times to receive and implement orders or special instructions from the Contracting Officer or Contracting Officer's Representative (COR) concerning the operation, protection, and security of assigned areas. The Project Manager position is a key position and is staffed in accordance with the requirements described in Section H.5. The Project Manager position is excluded from Exhibit A and may be included in the overhead rate.

The uniformed guard force is led by the Guard Force Commander (GFC). The Guard Force Commander's work hours are considered flexible and the COR may adjust the Guard Force Commander's daily work schedule to include assignment to evening, weekend and holiday periods without a further equitable adjustment in the terms and conditions of the contract. Cumulative adjustments to the daily work schedule shall not exceed the total weekly hours described on Exhibit A for this post. The COR shall provide reasonable prior notification in writing of all schedule changes. The Guard Force Commander position is a key position and is staffed in accordance with the requirements described in Section H.5.

The GFC may have one or more supervisors reporting to him/her. The scope and size of the guard services will determine the number of supervisor positions required. Normally supervisor positions are manned twenty-four

(24) hours a day, seven (7) days a week. A supervisor's function shall be to supervise all guard personnel assigned during the shift.

The GFC and supervisor positions are set forth in Exhibit A.

C.5.11 Guard Electronic Monitoring System (GEMS)

In order to maintain the highest level of security for unmanned data points the Contractor shall be responsible for completing a required number of security checks during each shift. In order to ensure that inspections are maintained at the proper levels, the Contractor shall be required to employ a Guard Electronic Monitoring System (GEMS). The GEMS shall be comprised of a portable hand-held data collection device that scans each designated data point along a designated route, completing the required number of visits to each post throughout the daily/nightly tour. The Contractor shall use a GEMS for monitoring the quality control of these inspection services. Posts with scanner responsibilities are annotated in Exhibit A and the duties described in the Post Orders in Exhibit B. During supervisory rounds, the supervisor is required to report all incidents using the electronic bar code incident card and follow up with written reports, as necessary. The Contractor is responsible the acquisition, maintenance and repair of the GEMS and for:

• Ensuring the correct use of the hand-held data collection device,

• Maintaining the integrity of the system,

• Ensuring that designated individuals scan all checkpoints in the route,

• Ensuring that data is properly entered into the computer.

C.5.11.1 GEMS Components

The Contractor GEMS which shall include the system software, bar code readers, bar code labels, batteries or recharging stations, data transmitter, computer, and printer. The scanner may use a variety of technologies including bar code strips, electronic data strips, touch tags or electronic buttons. The Contractor shall provide a minimum of seven (7) GEMS readers.

The GEMS shall be capable of collecting and downloading data to a computer in order to create computer generated reports. The reports shall serve to document guard activities and supervisor oversight. The system should have an archival capability so that historical information can be accessed via the computer. The integrity of the system shall ensure that data collected can not be altered or modified. The Contractor shall utilize a scanable media assigned to individual guards, supervisors, guard posts, and certain defined incidents or events that will be contained on an incident card. The Contractor must obtain COR approval before making software changes/revisions.

C.5.11.2 GEMS Reports

The Contractor shall use the data collected in the system to generate reports for use by the COR. At a minimum the Contractor shall prepare and furnish to the COR daily, weekly and monthly reports. The daily report shall include as a minimum:

• Incident reports - including the date, time location and type of incident,

• Patrol summary - verification of supervisor rounds by checkpoint, time and date,

• Exception reports that display, for example, the failure to log checkpoint or complete the route in the allotted time.

The system shall have additional reporting capabilities to include summarizing the daily reports on weekly, monthly or annual basis. The software system shall have flexibility to develop custom reports and modify standard report formats.

C.5.11.3 GEMS Responsibilities

The Contractor shall provide training to the employees who will be using the system and be responsible for the maintenance, replacement and support of the system to ensure continuous operation. The Contractor is responsible for ensuring the correct use of the bar code scanner, for the integrity of the system, ensuring that supervisors scan all bar codes for the route and ensuring the data is properly entered into the computer. Any software changes and/or revisions must receive prior COR approval.

C.5.12 Radio Network

The Contractor shall be responsible for furnishing communications equipment necessary to provide a reliable local guard force radio network that is fully functional and operable twenty-four (24) hours per day, seven (7) days per week.

The communication system shall be designed so that all radios utilizing repeaters, if necessary, can receive and transmit to all sectors covered by the mobile patrol and to all facilities covered by this contract. The communication system shall include a base station and dedicated radio dispatcher. The base station shall be located in a contractor-furnished facility.

The Contractor shall be responsible for obtaining the necessary UHF radio frequency for operation of its radio equipment. The Contractor is solely responsible for acquiring and paying for all licenses and permits that may be required for frequencies and the operation of all communications equipment throughout the life of the contract.

The radio equipment shall operate on both the local guard company frequency and the U.S. Embassy frequency. The Contractor shall verify through the COR that the proposed equipment for the Local Guard Force Radio Network will not interfere with the communications equipment and operations of the Embassy.

The Contractor is responsible for the acquisition, maintenance and repair costs associated with all equipment included in the local guard force radio network.

C.5.13 Contingency Plan

The Contingency Plan shall address how the Contractor will deal with situations caused by direct labor personnel, including but not limited to employee illness, employee family emergency, strikes, labor unrest, and disruption of operations. Describe what management techniques will be used to stay aware of and deal with disgruntled or unhappy employees, actions organized by local unions, or local government labor actions.

Describe what procedures will be in place to deal with anticipated and unanticipated strikes, work slowdowns, organized failure of employees to report for shift changes, or failure of employees to report for shift changes due to employee illness, family emergency, or failure of the transportation system (Attachment 3).

H.2 Approval and Acceptance of Contractor Employees

The Contractor shall subject its personnel to the Government's approval. All employees must pass a suitable investigation conducted by the Contractor, including proof of successful employment during the past three (3) years as well as recommendation(s) from their respective supervisor(s). A police check covering criminal and/or subversive activities and a personal residence check is required. For employees who will operate vehicles in performance of this contract, the contractor shall check with local authoriites for a record of accidents.

The Contractor shall develop a Nomination Package for each employee proposed for duty under this contract.

The Nomination Package is comprised of a Nomination Letter, the Individual Qualification Checklist, a summary of all suitability investigative records, and the physical examination report. The nomination package shall designate the function that the individual is proposed to fill. The packages are to be presented to the COR for review at least ten (10) business days prior to the date the individual is to report for duty. The Nomination Packages shall be retained by the COR for the life of the contract. The Contractor shall provide the COR with any updates or changes to the information contained in the Nomination Package.

The Contractor shall continue to maintain the Individual Qualification Checklist for each employee throughout the life of the contract. The COR shall conduct random inspections of the checklist to ensure contract compliance. The Individual Qualification Checklist shall be stored in a manner that creates a centralized repository of all the required certifications for all current or former employees.

The COR will approve or disapprove the Nomination Package within ten (10) calendar days after receipt.

When the Nomination Package is not approved the U.S. Government, it will provide the Contractor a brief explanation as to why the Nomination Package was not approved. In the event that the Nomination Package is rejected by the COR, the Contractor will be given an opportunity to correct or supplement the original nomination package for a single resubmission attempt. A second disapproval by the COR is final and not subject to further discussion from the Contractor.

The Contractor shall not use any employees under this contract without Government approval. The Contractor shall not bill for employees who have not received approval under this clause.

Nomination Letters and Individual Qualification Checklist must be submitted and approved no later than ninety

(90) days after full performance begins for guards previously approved by the COR.

For all new employees, the Contractor shall submit the required nomination package for review and approval before the guard is allowed to stand a position listed on Exhibit A.

H.3 Health

All Contractor employees working under this contract shall be well proportioned in height and weight. These employees shall be in good general health, without physical disabilities that would interfere with acceptable performance of their duties, including standing for prolonged periods in performance of guard duty. All employees shall be free from communicable disease. They shall possess binocular vision, correctable to 20/30 (Snellen) and shall not be colorblind. They shall be capable of hearing ordinary conversation. The Contractor shall have evidence of physical fitness by a certification from a licensed physician, based on medical screening/physical examination conducted prior to the employee's assignment to duty and annually thereafter.

The Contractor shall keep this certification with the Individual Qualification Checklist file required by Section C.5.

H.9 Licenses, Bonds, and Permits

The Contractor shall provide and pay for any official bonds and/or licenses required for the performance of this contract.

The Contractor shall obtain all permits, licenses, and appointments required for the execution of work under this contract at no additional cost to the Government. The Contractor shall obtain these permits, licenses, and appointments in compliance with host country laws. Failure to be fully licensed by date planned for commencement of contract performance may result in contract termination. The Contractor shall be responsible for application, justification, fees, and certifications for any licenses required by the host government. Once the contract is awarded, the Embassy will assist the Contractor to obtain permits and licenses as necessary. The Contractor shall request any assistance in writing to the CO.

H.9.1 Duty Free Entry Permits

RESERVED

Clauses By Reference Clause Title Date 52.203-12 Limitation On Payments To Influence Certain Federal Transactions (Oct 2010) 10/01/2010

52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber Content Paper (May 2011) 05/31/2011

52.216-7 Allowable Cost and Payment (June 2011) 06/30/2011

52.232-7 Payments under Time-and-Materials and…