BERN-EXHIBITS.doc

BERN - EXHIBITS

As stated in Section J.1, the documents embedded and otherwise, included in this file BERN-EXHIBITS.doc are incorporated by reference in the solicitation and resulting contract.

EXHIBIT A - GUARD POSTS AND SCHEDULE OF GUARD COVERAGE

EXHIBIT B - GENERAL ORDERS AND POST ORDERS (Post Orders added at award)

EXHIBIT C - QUALITY ASSURANCE AND SURVEILLANCE PLAN

EXHIBIT D - CONTRACTOR-FURNISHED PROPERTY

EXHIBIT E - GOVERNEMENT-FURNISHED PROPERTY

EXHIBIT F - HOLIDAYS

EXHIBIT G – RESERVED

EXHIBIT H - LANGUAGE AND READING SKILL LEVEL DESCRIPTIONS

EXHIBIT I - MONTHLY INVOICE (SAMPLE) (final version provided at award)

EXHIBIT J – RESERVED

EXHIBIT K - NOMINATION LETTER

EXHIBIT L - INDIVIDUAL QUALIFICATION CHECKLIST

EXHIBIT M - Other Than Cost and Pricing Spreadsheet

EXHIBIT N - PAST PERFORMANCE QUESTIONNAIRE

EXHIBIT O - CONTRACTOR CONTINGENCY PLAN

(final incorporated upon receipt, 60 days after Notice-to-Proceed, see F.4 Deliverables)

EXHIBIT P - OFFER INFORMATION AND JOINT VENTURE SIGNATURE PAGE

EXHIBIT Q - PROPOSAL CHECKLIST

EXHIBIT R - PRICING SCHEDULE

BERN - EXHIBITS

Table of Contents

3EXHIBIT A – Guard Posts and Schedule of Guard Coverage

5EXHIBIT B - General Orders and Post Orders

16EXHIBIT C – Quality Assurance and Surveillance Plan

21EXHIBIT D – Contractor-Furnished Property

25EXHIBIT E - Government-Furnished Property

27EXHIBIT F – Holidays

28EXHIBIT G – RESERVED

29EXHIBIT H - Language Skill Level Descriptions

32EXHIBIT I – Monthly Invoice (SAMPLE)

32EXHIBIT J – RESERVED

32EXHIBIT K – Nomination Letter

32EXHIBIT L – Individual Qualification Checklist

33EXHIBIT M – Other than Cost or Pricing Spreadsheet

33EXHIBIT N – Past Performance Questionnaire

33EXHIBIT O – Contractor Contingency Plan (incorporated at award)

34EXHIBIT P – Offeror Information and Joint Venture Signature Page

34EXHIBIT Q – Proposal Checklist

35EXHIBIT R – Pricing Schedule

EXHIBIT A – Guard Posts and Schedule of Guard Coverage

Exhibit A Legend

Post number: Sequential number of post and alphanumeric identification of guard post.

Location: Description of post location.

Function: Succinct description of primary job of post. Each function shall be described and correspond to a specific Post Order found in Exhibit B.

Hours per Day: Hours per day post is to be manned, Hours per Week: Days per week post is to be manned. If not manned on a day the Embassy is closed, indicate in comment section.

Hours per Year: The following conventions are followed in figuring the hours per year:

Guard Post manned 7 days a week are based on 365 days per year:

24 hours per day X 365 days per year = 8,760

12 hours per day X 365 days per year = 4,380

Guard posts manned less than 7 days per week are figured as: Hours per day X number of days per week X 52 weeks per year

8 hours per day X 5 days per week x 52 weeks per year = 2,080

10 hours per day X 6 days per week x 52 weeks per year = 3,120

10 hours per day X 5 days per week x 52 weeks per year = 2,600

When guard post is not manned on Embassy observed holidays, the gross hours (e.g. the 2,080 determined above) are reduced by the “holiday” hours figured as follows: Hours per day X number of observed holidays = hours to reduce

Example for 8 hour, 5 day, Embassy observes 20 holidays (10 U.S. and 10 Local)

2,080 - (8 X 20) = 1,920

Example for 10 hour, 5 day, Embassy observes 18 holidays (10 U.S. and 8 Local)

2,600 - (10 X 18) = 2,420

Position Title: Use the labor category that applies: guard, guard/driver, senior guard, supervisor, or guard force commander. Title must match labor categories used in Section B as defined in Section C.

Armed: Indicate whether the position is armed – if guard force is totally unarmed this column may be deleted.

Radio: Indicate whether or not position requires a radio.

English Language: See Exhibit H for definitions of language proficiency. Note: Level 0 is least proficient and Level 3 the highest proficiency. The minimum proficiency levels should be determined based on local conditions. Depending on the nationality of the guard force it may be appropriate to specify both English and local language proficiency.

Comments: Include note if post is NOT manned on holidays and any other necessary specifics for a particular post. Posts that are required to use the GEMS scanners shall be so annotated.

EXHIBIT B - General Orders and Post Orders General Orders for Guard Force Program

1. PURPOSE

The General Orders provide directions and instructions of general application to all members of the Local Guard Force (LGF). Each member of the LGF is responsible for being fully familiar with and responsive to the General Orders. Failure to follow General and Post Orders or engaging in any prohibited activity may be cause for immediate dismissal. These orders shall not be modified or revised without the written authority of the Regional Security Officer (RSO), American Embassy Bern.

2. MISSION

The primary mission of the LGF is to protect U.S. Government personnel, facilities, and information against all threats, manmade and/or natural. The LGF is one component of the Mission’s security apparatus and complements other physical, technical, and procedural security systems. The LGF shall carry out specific actions as described in these General and Post Orders in case of emergencies.

3. COMPLIANCE WITH ORDERS AND INSTRUCTIONS

The LGF will comply with all orders or instructions given to them by the Senior Guard, Guard Force Commander, Supervisor, and the RSO. Countermanding of orders by anyone other than the RSO or his designated representatives shall be reported to the Guard Supervisor and to the RSO.

4. STANDARDS OF CONDUCT

The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance and integrity. The Contractor shall take any necessary disciplinary action for its employees. Each LGF member is expected to adhere to the Standards of Conduct that reflect credit on themselves, their employer, and the U.S. Government. The LGF shall, at all times, be firm but use politeness and courtesy when dealing with visitors to the Government’s offices and residences.

The Contractor shall notify the Contracting Officer’s Representative (COR) of proposed disciplinary actions 24 hours in advance. In addition, the Government reserves the right to direct the Contractor to remove any LGF personnel for failure to comply with the Standards of Conduct. The Contractor shall immediately replace such an employee to maintain the continuity of services at no additional cost to the Government.

4.1 Appearance and Manner of Duty

The U.S. Government requires a favorable image and considers it a major asset to a protective force. Therefore, the LGF shall maintain a high standard of professionalism, efficiency and tact during the performance of their duties. The LGF shall be firm yet courteous, maintain a positive attitude and demonstrate expert job knowledge. LGF personnel shall never engage in arguments but shall refer disagreements and misunderstandings to their Supervisor and the RSO.

4.2 Uniforms and Personal Equipment

All LGF personnel shall wear a uniform while on duty with the possible exception of Surveillance Detection (SD) personnel. The Contractor shall ensure that LGF personnel at all times present a neat appearance, paying particular attention to their personal hygiene, bearing and be fully dressed in the prescribed guard uniform and equipment. The Contractor shall provide for each guard and supervisor the uniforms and personal equipment listed in Exhibit D. The Contractor shall bear the cost of purchasing, cleaning, pressing, and repair of the uniforms.

The Contractor shall ensure that LGF personnel do not use, wear, or display any items of uniform or equipment while they are in an off-duty status. LGF personnel shall be subject to inspection at any time.

4.3 Neglect of Duties

LGF personnel shall remain alert and vigilant at all times. Therefore, LGF personnel shall perform only those security duties identified by the Contractor and the RSO. The LGF shall not perform any other non-security related or unauthorized functions during duty hours. This includes but is not limited to:

· napping or sleeping, reading newspapers and watching television while on duty;

· gardening, housekeeping chores, maintenance duties, or any other duty or act which distracts the guard from his/her intended purpose;

· conducting personal affairs or engaging in personal conversations in person or on the telephone during duty hours;

· unreasonable delays or failures to carry out assigned tasks;

· refusing to render assistance or cooperate in upholding the integrity of the work site security; and

· soliciting, canvassing, peddling, sales promotion of a commercial item or loan-money for interest.

This behavior is considered unacceptable performance under this contract and engaging in any of these activities may be cause for immediate dismissal. LGF personnel shall report to the Guard Supervisor when their assignments are accomplished.

4.4 Disorderly Conduct

LGF personnel shall not become involved in any activities which would prompt public criticism, cause discredit or interference with U.S. - host government relations, or be detrimental to the reputation of their company or the U.S. Government. LGF personnel shall not participate in or support any activities which would be disruptive to the performance of their duties or would decrease the efficiency of the LGF. The use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting is considered unacceptable performance under this contract.

4.5 Intoxicants, Narcotics and Dangerous Drugs

The Contractor shall not allow its employees on duty to possess, sell, consume, or be under the influence of intoxicants, drugs, or substances producing similar effects. Any LGF personnel who are in the possession of or observed using an illegal substance shall be removed from the LGF immediately. The Contractor shall not allow its employees to use narcotics or other controlled substances without a prescription from a licensed physician. Any Contractor employee using prescription drugs shall report this condition to a supervisor before assuming guard duty.

LGF personnel shall not drink alcoholic beverages while on duty or eight hours before a period of duty. The Contractor shall not post any LGF personnel who have consumed alcohol during this period. If a LGF member has reason to believe that his or her relief is intoxicated, the LGF member shall not allow the relief to proceed. The Contractor shall immediately notify the COR.

4.6 Criminal Actions

Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include, but are not limited to, the following:

· Shall not falsify or unlawfully conceal official property, documents or records;

· Removal, mutilation, or destruction of any official property, documents or records except when under the express instructions of a Supervisor or RSO;

· Concealment of material facts by willful omission from official documents or records;

· Unauthorized use of Government property, theft, vandalism, or immoral conduct;

· Unethical, improper or abusive use of official authority or credentials;

· Security violations;

· Gambling or other illegal activity while on duty or in uniform; and

· Misuse of weapons.

4.7 Sexual Harassment

LGF personnel shall not engage in any conversation or activity which may be interpreted as sexual harassment against fellow LGF personnel, American Embassy personnel, U.S. Government personnel or any other individual present in the work environment. The Contractor shall ensure that all LGF and Contractor management personnel comply with U.S. Department of State Notice 2004-06-036, Sexual Harassment Policy, Department of State, dated June 14, 2004. (To be provided at time of award by the RSO)

5. KEY CONTROL

The Contractor shall receive, secure, issue, and account for any keys issued for access to buildings, offices, equipment, gates, and similar controls for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. If the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from work under this contract. If the Contractor has lost any keys used under this contract, the Contractor shall immediately notify the COR. For lost or improperly duplicated keys, the Government shall deduct from the Contractor’s next invoice the cost of re-keying any compromised system. The contractor will conduct scheduled key inventories as directed by the COR and provide a written record of the inventory to the COR.

6. SAFEGUARDING OFFICIAL INFORMATION AND PROPERTY

The LGF shall report immediately to the RSO through the Senior Guard, Shift Commander or Guard Supervisor any attempt to elicit information regarding any of the Embassy/USIS/USAID/DAO/ Peace Corps/Consulate programs or personnel. Further, LGF personnel shall not provide information about U.S. Government personnel or facilities to anyone without the specific approval of the RSO.

6.1 Official Information, Records and Documents

The LGF shall not disclose official information, records and documents to unauthorized personnel. The LGF shall not discuss the nature of their duties, nor repeat to others what they may have seen or heard while on duty except as necessary to conduct their duties. The LGF shall provide correct and valid information and documents required in connection with their duties only to the Shift Commander and Guard Supervisor. Should LGF personnel be questioned as to their duties by unauthorized personnel, they shall bring it to the immediate attention of the RSO through the Guard Supervisor.

6.2 Removal of Government Property

The guards shall be observant of all employees and visitors departing the American Embassy compounds to prevent unauthorized removal of any U.S. Government property. Any property being removed from the American Embassy or other official facilities by Foreign Service Nationals (FSN) or Third Country Nationals shall be properly authorized by a memorandum signed by the American supervisor. The memorandum shall be retained by the LGF personnel and delivered to the Shift Commander or Supervisor at the time of his/her next post inspection.

7. SURVEILLANCE DETECTION

LGF personnel shall conduct periodic, non-routine inspections of their areas of responsibility and immediately report any unusual incident, circumstances or emergency situation to the Senior Guard, Shift Commander or Supervisor and the RSO. The LGF shall be aware of and attempt to detect surveillance directed at U.S. Government facilities and personnel. If surveillance is detected, the information shall be entered in the Post Log Book and an Incident Report will be prepared. The Supervisor and RSO shall be notified immediately.

8. ALERTNESS AND RELIEF

Guard personnel will control access to U.S. Government facilities, protect life, maintain order, resist criminal attacks against Mission personnel, visitors, dependents and property, and resist any other form of attacks against same to include terrorist attacks. LGF personnel shall be alert to their surrounding area and report to the Senior Guard, Shift Commander or Supervisor any vehicles or individuals acting in a suspicious manner.

8.1 Alertness

Each LGF member shall have a minimum of 12 hours off duty between tours on this contract, except in emergency situations. The Contractor shall obtain the prior written approval of the COR if any LGF personnel performing under this contract intends to work for another firm or organization in addition to the Contractor. The Contractor shall obtain the prior written approval of the COR before assigning any guard performing under this contract to work with another client of the Contractor. The Contractor shall not bill for employee hours that exceed the 12-hour tour length.

All LGF personnel shall get 15 minute break once every 4 hours during the tour of duty to allow for comfort, personal needs, stress, or other required or requested absences from the Exhibit A assigned post. Meal breaks shall be scheduled at an appropriate time during tour of duty and shall be at a minimum 30 minutes in length. Breaks shall not run consecutively.

8.2 Relief

The relief guard will take complete charge of duties from the guard he/she relieves and is responsible for ensuring a proper post relief takes place including passing all pertinent information and the turn over all post property prior to departing post. LGF personnel who leave with post property shall be responsible for returning it immediately. LOCAL GUARD FORCE PERSONNEL SHALL NOT LEAVE THEIR ASSIGNED POST UNTIL THEY ARE PROPERLY RELIEVED BY A RELIEF GUARD.

9. ROLL CALL TRAINING (MUSTER)

LGF personnel shall be punctual in reporting for duty at least 15 minutes prior to the start of each shift at no additional expense to the U.S. Government. During this time, the guards will participate in Roll Call Training (Muster) as directed by the Shift Commander. The training will emphasize retention of learned skills. A Training Officer will be assigned to each shift and will be responsible to the Shift Commander or the Supervisor. He is responsible for Roll Call for his/her shift on a daily basis. Subjects for Roll Call Training may include surveillance detection, bomb search methods, baton and handcuffing training, body search methods and review of General and Post Orders.

10. POST LOG BOOKS AND OFFICIAL INCIDENT REPORTS

It is the duty of the LGF personnel to maintain the Post Log Books upon assuming duty, during the duration of their assigned tour of duty and at the time of relief. These are the official record of their performance of duty and of security events during the assigned tour of duty and shall be kept neat, orderly, legible and current. Failure to maintain the Post Logs or submit Incident Reports promptly may result in disciplinary action.

10.1 Post Logs

Each guard post is provided with a Post Log. Post Logs provide specific instructions relative to the LGF to be provided at the guard post. It is the responsibility of each assigned LGF member to maintain the Post Log in the following manner:

1) Upon assuming duty, LGF personnel shall enter the time, date and their name.

2) Upon assuming duties at a post, the relief guard shall inspect the post to insure that all LGF equipment and supplies are present, and that all LGF and security equipment is in good working condition. Any malfunctioning or broken security equipment shall be noted in the Post Log and shall be reported to the Shift Commander or Supervisor immediately and an Incident Report prepared.

3) LGF personnel are required to note the time and make an entry as to the nature of any event considered to be of a security nature. Examples are: an attempt to enter the facility or destroy government property by an outsider and direct attacks by force on the guard post or guard personnel.

4) Where any security event occurs, LGF personnel shall:

(1) Notify the Supervisor and others as instructed in the Post Orders.

(2) Make the appropriate entry in the Post Log.

(3) Prepare an Incident Report.

(4) Report orally to the Shift Commander or Supervisor at the time of the next post inspection and provides the Shift Commander or Supervisor the Incident Report.

5) If the Supervisor provides specific instructions for the LGF personnel, such instructions are to be entered in the log with the time indicated when they are received.

6) If, at any time, a LGF member is relieved on post for any reason, the LGF personnel assigned in relief shall enter the time, their name and the reason for the relief.

7) At the end of the assigned tour of duty, LGF personnel shall initial the log assuring that all entries have been made properly during his period of assignment.

10.2 Official Incident Reports

1) An Incident Report shall be prepared in all cases where an incident arises which is not of a routine nature. The report will be immediately forwarded to the RSO through the Guard Supervisor.

2) An Incident Report will be prepared as a supplemental report to the required entries in the Post Log. In no case will they be utilized in lieu of an entry in the Post Log.

3) It is important that all available information be recorded. Frequently, this is the sole source of information on which a more complete investigation can be based. Accuracy is of prime importance in all cases.

4) When it appears that immediate action is required concerning any incident which arises (i.e. hostile surveillance), the Guard Supervisor, Post #1 and the RSO shall be notified at once.

10.3 Shift Supervisor Responsibilities

The Shift Commander/Supervisor is responsible for assuring the Post Logs are properly maintained and all appropriate entries are made in accordance with the Post Log instructions. When the Shift Commander/Supervisor (or Post Inspector) visits a guard post he/she shall:

1) Inspect the guard post,

2) Examine the Post Log,

3) Enter the time; and

4) Sign Post Log attesting to successful completion of inspection and there being no deficiencies.

11. IDENTIFICATION OF PERSONS

LGF personnel shall intercept, identify and make the proper log entries for visitors and other appropriate persons to U.S. Government facilities. Further, the LGF shall conduct inspections of persons, property or vehicles, confiscate unauthorized items, and issue appropriate access control identification badges according to the American Embassy policies.

11.1 Proper Identification Card

All staff members or employees of the American Embassy are required to show proper identification or authorization before being permitted to enter the American Embassy compounds. Proper identification to the American Embassy shall be one of the following:

· U.S. Embassy ID Card;

· ID Card issued under Homeland Security Presidential Directive (HSPD)-12;

· U.S. Department of State ID Card;

· Current U.S. Military ID or Department of Defense (DoD) Dependent ID Cards;

· All U.S. Passports; or

· Passes authorized by the RSO.

11.2 Improper or No Identification Card

A person without an ID card or a person in possession of a card which differs from those listed in Section 11.1, shall be required to furnish the LGF with the name of the person or office they wish to visit. With the exception of someone seeking Consular services, the LGF shall contact RSO staff regarding the unapproved visitor and request guidance. If RSO approval is obtained, the visitor will be screened in accordance with RSO procedures and permitted to proceed to Marine Post One to receive a visitor’s ID.

12. TELEPHONE AND RADIO COMMUNICATION

LGF personnel while on duty and handling official telephone calls or inquiries shall be courteous and polite and assist the caller if possible. All official information calls and inquiries will be referred to the proper person or office. The telephone located on guard posts and radios issued to the LGF or the guard posts shall be used for official business only.

Requests from host government law enforcement agencies concerning personnel will be referred to the RSO. If persons other than Embassy employees request telephone numbers, the LGF shall take the caller's name and telephone number and advise the caller that the employee will call them back. If further information is requested, the caller will be referred to Post #1.

13. USE OF FORCE

13.1 Use of Force

The use of force is defined as the physical application of violence upon or against a person in any way.

· ONLY THE MINIMUM USE OF FORCE NECESSARY FOR THE RESTORATION OF ORDER IS AUTHORIZED.

13.2 RESERVED

14. EMERGENCY PREVENTION, REPORTING AND COUNTERMEASURES

LGF personnel at U.S. Government facilities shall be able to demonstrate a working knowledge of Post's emergency action plans (fire, bomb, intruder, etc.). Basic training in emergency action response is the responsibility of the Contractor. The LGF should frequently review the General and Post Orders in the event of an emergency. It is important that only correct and prescribed procedures are followed in order to minimize the emergency. More specific instructions concerning emergencies for each guard post are in the Post Orders.

14.1 Fire

Proper fire prevention measures coupled with common sense will prevent most fires from starting. It is imperative that the LGF constantly be on the lookout for fire hazards, particularly in waste cans and electrical equipment. Overloaded electrical outlets are among the leading causes of fire. Whenever a fire hazard is discovered, it will be immediately reported to Post #1 and the RSO through the Supervisor. Appropriate entries are to be made in the Post Log and an Incident Report will be prepared.

Know where the various types of fire extinguishers are located, particularly those nearest to the LGF members assigned post, and know which is appropriate for the type of fire being fought. The objectives of fire prevention and reporting, in the order of their importance, are:

1) Prevent the fire from starting.

2) If the LGF discovers a fire, LGF members should report it immediately and request assistance. Inform Post #1 or activate the fire alarm prior to attempting to extinguish the fire.

3) Inform employees in the immediate vicinity of the fire and order them to evacuate the area immediately.

4) Prevent the loss of life and property in case a fire should start.

5) Confine the fire to its place of origin.

6) Secure all elevators, return to ground floor and throw "Emergency Stop" switches within the elevators.

14.2 Suspicious Devices, Bombs, Incendiary Devices and Firearms

If a suspicious device, bomb or incendiary device, or what may have the appearance of a bomb or incendiary device is discovered, the LGF should immediately clear the area and notify Post #1

14.3 Chemical and/or Biological Awareness

All LGF personnel shall stay on alert for indications of chemical and/or biological attack or agent, which could include the following:

· Unexplained dead or dying animals in the area;

· Unusual liquid sprays or vapor or suspicious devices;

· Unexplained droplets or oily film on surfaces;

· Unexplained odors or low flying clouds/fog unrelated to weather, some of which would be similar in scent to bitter almonds, peach kernels, newly mown hay or green grass;

· Large numbers of strange or unseasonable insects or vermin not typical for the time of day or year;

· Individuals displaying symptoms of nausea, difficulty breathing, convulsions, disorientation or patterns of illness inconsistent with natural disease, unexplained blisters or rashes or sudden difficulty in seeing, especially dimness of vision while in broad daylight;

· Unexplained casualties

All LGF personnel shall be aware when performing grounds/perimeter patrols of the following:

· Be alert to use of any device inside or outside the building perimeter that could be used to spray a toxic cloud toward the building. This could include commercial spraying equipment, paint, insecticide or garden sprayers, air pumps, or even a crop duster-type airplane. When possible, persons conducting such spraying should be challenged and in all cases, supervisors, RSO/PSO (Post Security Officer) immediately alerted.

· When patrolling public areas look for abandoned spray devices or liquid containers. If found immediately alert the supervisors, RSO/PSO. Particular attention shall be paid to insure buildings air vents cannot be approached by anyone using such devices.

· Non-employees requiring access to or near building air intake vents or drinking water storage tanks must be authorized by the GSO and coordinated with the RSO/PSO. In all cases, these non-employees shall be escorted by the LGF or employee personnel.

· At posts with wells or accessible water storage tanks, regular patrols of those areas are required.

If any of the conditions identified above is discovered, the LGF shall immediately clear the area and notify Post #1 and the RSO/PSO through the Supervisor.

14.4 Countermeasures

1) DO NOT TOUCH, MOVE or DISTURB any suspected explosive, incendiary, chemical and/or biological device. LGF personnel should stand by to prevent its being touched or disturbed by other persons. Employees working in the area should be evacuated until the cause of the danger is removed. The general rule to follow is: "Clear the immediate area and call the appropriate authorities."

2) Should an LGF member on duty receive a bomb, chemical and/or biological threat from any source, the LGF member shall immediately contact Post #1 and the RSO/PSO through the Shift Commander or the Supervisor.

3) If an LGF member receives a bomb, chemical and/or biological threat, the LGF member shall try to determine where it is located, when it is set to detonate, what it looks like, who placed it and why it was placed. The most important information is when it is set to detonate and where it is located. Other information like the description of the voice and background noise is also important to document. This information shall be reported in the Post Log and an Incident Report prepared.

4) Should a chemical and/or biological threat or attack occur, keep the area near the guard post clear of people. REMEMBER, DURING THE CONFUSION OF THIS TYPE OF ACT, THE LOCAL GUARD FORCE MUST STILL PROVIDE SECURITY FOR EMPLOYEES OR OTHER PEOPLE IN THE AREA.

5) The LGF shall be especially watchful of attempts to introduce firearms, explosives, or chemical/biological agents. The presence of breathing devices, air filters, nose clips, hospital masks, rubber gloves, etc., is cause for immediate concern and requires further investigation. If such devices are detected, LGF personnel shall immediately report the situation to Post #1 and the RSO/PSO through the Shift Commander or the Supervisor.

Post Orders The purpose of Post Orders is to provide the guard force with specific directions and instructions in order to perform specified duties and tasks at specific posts or assignments. Each member of the guard force is responsible for being fully familiar with and responsive to those Post Orders that apply to them. These orders will not be modified or revised without the written authority of the RSO.

-PROVIDED AT CONTRACT AWARD-

EXHIBIT C – Quality Assurance and Surveillance Plan 1 General

This plan is designed to provide an effective surveillance method to promote effective contractor performance. The Quality Assurance Plan provides a method for the Contracting Officer's Representative (COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor contractor performance to ensure that contract standards are achieved.

1.1 Failure to Provide Services

As with any time-and-materials contract, the Contractor may only bill for hours worked. For an unmanned post, not only is the contractor prohibited from billing for such services, but also the Government may assess a further deduction, as shown in the first category of the matrix displayed below, due to the serious breach of security created by the unmanned post.

1.2 Unacceptable Performance

Deduction for Unacceptable Performance. The deductions described in the matrix below are for billed services not performed in accordance with acceptable quality performance standards, resulting in:

(1) the degradation in value of those services, and

(2) the anticipated loss of administrative time and cost in dealing with performance deficiencies

This contract may also contain line items for vehicles and communications equipment. These line items are paid at a fixed monthly rate. The matrix reflects the deductions for unacceptable services under these line items. These deductions reflect a pro rata deduction from the monthly rate.

2 Computation of Government Deduct Rate

The deduct value is based on the estimated cost for the Government to provide that service in the absence of a contract employee or the additional administrative time for the Government. For certain deficiencies, the specified deduct value is the loaded labor rate paid to the Embassy Regional Security Officer (RSO). This rate may be assessed in as little as quarter hour increments. The Government cost for this purpose is:

For Base Period

CHF 70.25

per hour

For Option Year 1

CHF 70.75

per hour

For Option Year 2

CHF 71.25

per hour

For Option Year 3

CHF 71.75

per hour

For Option Year 4 CHF 72.25 per hour The Government reserves the unilateral right to modify the contract for the purpose of changing this rate. Changes will occur only to reflect changes in the cost on which the hourly rate is based.

3 Policy

The acceptable quality and deduct guidelines do not imply that the Contractor may knowingly perform in a defective manner. Defective performance may cause the Government to incur additional expenses with regard to the services, or cause the Government to withhold payment for services not properly or satisfactorily performed. When the Contracting Officer or COR observes deficient performance, as identified in the following items, the Government shall invoke the deduct value for that deficiency.

CONTRACT GOALS AND PERFORMANCE STANDARDS

Allowable

Deviation from Performance Standard

C.7, Exhibit A

RESERVED

Exhibit B

RESERVED

Lack of Vehicles

(See Note #2)

Exhibit D

CONTRACT GOALS AND PERFORMANCE STANDARDS

Note (1):

Desired Outcome: Supervisor Inspection; no failure to make complete inspection of all posts.

Negative incentive for not meeting performance standard: Deduction is determined as the ratio of the number of unsatisfactory round(s) to the required number of rounds per shift times the deduct value. The deduct determination expressed in formula format:

(Number of Unsatisfactory Rounds/Number of Required Rounds per Shift) x (Government Deduct Rate) x (Hours per shift)

Note (2):

A deduction for Vehicles only applies when Contractor-furnished and listed on Exhibit D.

EXHIBIT D – Contractor-Furnished Property All equipment, materials, supplies, and clothing provided under the terms of this contract shall be suitable for their intended use. Equipment with electric or battery operation provided shall have UL® and or similar certification specified by host country. Employees shall be trained in safe operation of the equipment and all equipment shall meet appropriate safety standards and codes. The Government reserves the right to have the Contractor immediately replace any unsafe or inoperable equipment and implement deducts as specified in Exhibit C. The Contractor shall maintain sufficient parts and equipment for all Contractor-furnished property to ensure uninterrupted provision of services as required by the contract.

Upon request, the RSO will provide a letter indicating that equipment listed on Exhibit D is required for performance of a USG to assist in obtaining better prices.

The following list of Contractor furnished property establishes minimum requirements for the items listed. It is not a comprehensive list and it does not relieve the Contractor from furnishing any other materials required to perform the contract but not listed below.

1. Uniforms The Contractor shall issue the following uniform items per employee:

4 winter shirts

4 summer shirts

2 neckties

2 pairs winter trousers 2 pairs summer trousers

2 pairs boots

2 sweaters

1 winter jacket

1 raincoat

1 cap

The Contractor shall issue a whistle, flashlight and duty belt to each employee.

Each shirt, and sweater shall have a COR approved insignia and/or logo shoulder patch. The Contractor shall implement a COR approved insignia system indicating rank for each guard classification. In addition to the basic uniform, the contractor shall issue a distinctive uniform to each supervisor, such as a blazer or distinctive shirt or hat. Uniform components shall be replaced twice a year, in the spring and fall to include in the fall replacement: 2 winter shirts, 1 pair winter trousers, 1 sweater, 1 cap, 1 winter jacket, and one pair of boots. In the spring replacements will include: 2 summer shirts, 1 necktie, 1 pair summer trousers, 1 summer jacket, 1 raincoat. Contractor shall also issue replacement items for those damaged immediately upon notification of the damage.

Uniform Maintenance: The Contractor replace shirts, trousers, t-shirts and socks annually, all other items as needed. The Contractor shall periodically inspect all uniform items to ensure they are maintained in a serviceable condition. Unserviceable uniform items shall be immediately replaced.

The Contractor’s employees shall wear clean, neat, and complete uniforms when on duty. All employees shall wear uniforms approved by the COR. The Contractor shall bear the cost of purchasing and repair/replacement of the uniforms. The Contractor shall ensure that employees do not use, wear, or display any items of the uniform or equipment while they are in an off-duty status.

2. Vehicles The Contractor shall furnish vehicles necessary for the performance of this contract in accordance with Section H.10. The Contractor will provide a vehicle for purposes of transportation to and from official facilities in Geneva and Zurich. The Contractor shall specify the make, model, year, and condition of the vehicle, and ensure that the vehicle has the appropriate insurance coverage. Vehicles must have no outward signs of physical damage, be less than five years old, and have less than 100,000 km on the odometer.

Vehicles are required for the use of the GFC and other supervisors to make their rounds (see C.5.10), to provide relief guards (see C.5.8.2), and otherwise in the management of this contract.

The Contractor shall provide - at least, but not limited to, all insurance, licenses, permits, fuel, lubricants, oil, routine and special maintenance, repairs, replacement parts, exterior care and cleaning for all vehicles.

All vehicles identified for this contract will have a distinctive placard or decal approved by the RSO.

In addition, each vehicle will be equipped with the following equipment as a minimum safety equipment: First Aid Kit, capable of attending to 5 persons (Comparable to DynaMed Kit Model #Q-TK021)and Fire Extinguisher with mount, ABC, Multi-class.

3. Local Guard Force Radio Network The Contractor shall be responsible for furnishing communications equipment necessary to provide a reliable local guard force radio network that is fully functional and operable 24 hours per day (See Section C.5.12). Proper radio coverage will require a minimum of one repeater to be placed at a height of 200 feet in the Bern area. Compatibility with the Embassy network is required.

The Contractor shall provide the following radio network equipment:

· Portable hand-held 2-way radios for each guard post identified in Exhibit A with a radio requirement.

Radios shall be the frequency range required to be compatible with Embassy radio system:

Channel Transmit Frequency Receive Frequency

Mode

461.825Mh

451.825Mh

Duplex

163.650Mh

163.650Mh

Simplex

· Adequate batteries and chargers to ensure no post lacks proper communications due to battery failure

· Mobile radios in all vehicles operated in performance of this contract

· Repeaters, if necessary, to ensure two way radio reception to all sectors covered by the mobile patrol and to all facilities covered by this contract. Guards in ancillary American Centers in Geneva and Zurich need not be able to reach Bern via radio.

· Base station at Contractor-furnished facility

· Back-up power supply for base station and repeaters to cover 72-hour period of lost electrical service

· Antenna or antennas to support base station and repeaters

· Hands-free radio equipment to include a separate earpiece per guard and microphone per radio.

4. Guard Electronic Monitoring System (GEMS) The Contractor shall furnish and maintain a GEMS, including system and reporting software, hand-held data collection devices (minimum of seven GEMS readers, reference Section C.5.11.1), data points such as bar code labels, data strips, touch tags or electronic buttons, batteries or recharging stations, computer, printer and training and maintenance so the system can remain in continuous use.

The GEMS shall be monitored and maintained at the Contractor’s dispatch site together with the communications network. This site shall be dedicated exclusively to this contract and its management.

5. Cell Phones The contractor shall provide, at the contractor expense, mobile phones for the Guard Force Commanders, Supervisors and the Chief of Group at the Ambassador’s Residence. All expenses related to cell phones, to include: chargers, batteries, SIM cards, hands-free head set systems, regular maintenance and/or replacement and all monthly charges and fees are to be borne by the contractor.

6. Computer Equipment The Contractor shall supply one (1) stand-alone computer system to include: a monitor, CPU, mouse, keyboard, and printer. The contractor shall also supply two (2) laptops with external mice; one (1) shared printer for the laptops and one (1) fax/copy machine. All maintenance, repair, and replacement costs to be borne by the Contractor.

7. Metal Detectors The Contractor shall provide there (3) handheld metal detectors. Make and model to be approved by the Contracting Officer’s Representative (COR).

8. Telephones The Contractor shall supply at Contractor expense any telephone equipment and connections required by the Contractor in connection with the guard services provided. All outside calls must be made using a Contractor provided external telephone line. Embassy provided telephones shall be used for internal calls only.

Note: All equipment must be in operating condition. Any inoperable item must be immediately reported, corrected, repaired, or replaced by the Contractor at Contractor’s expense within a 24 hour period.

EXHIBIT E - Government-Furnished Property The Government shall make the following property available to the Contractor as "Government furnished property" for performance under the contract.

3 Walk-through Metal Detectors Rapiscan System/Metor 200 (#130710; #130711; #130705)

3 Hand Metal Detector Garret (USA) Model 1165170 (#98032112; #98032145; #98032155)

1 Hand Metal Detector MCM Model PD 140S (#R14410028034)

2 X-Ray Systems L3 Communications Model APS (#A4510; #A4511)

1 X-Ray System Smiths Heimann Model HS6040i (#69870)

2 Itemiser General Electric Itemiser 3 (#P0007018-004DS; #P0007018-012DS)

Property Condition Codes

Code

Description

New or unused property in excellent condition. Ready for use and identical or interchangeable with new items delivered by manufacturer or normal source of supply.

New or unused property in fair condition. Soiled, shopworn, rusted, deteriorated, damaged to the extent that utility is slightly impaired.

New or used property so badly broken, soiled, rusted, mildewed, deteriorated, damaged, or broken that its condition is poor and its utility seriously impaired.

Property that has been slightly or moderately used, no repairs required, and still in excellent condition.

Used property which is still in fair condition and usable without repairs; however somewhat deteriorated, with some parts (or portion) worn and should be replaced.

Used property that still is usable without repairs in poor condition and undependable or uneconomical in use. Parts badly worn and deteriorated.

Used property, still in excellent condition, but minor repairs required. Estimated repair costs would cost no more than 10% of acquisition cost.

Used property, in fair condition, but minor repairs required Estimated repair costs would be from 26% to 40% of acquisition cost.

Used property, in poor condition, and recurring major repairs. Badly worn, and would still be in doubtful condition of dependability and uneconomical in use of repaired. Estimated repair cost between 41% and 65% of acquisition cost.

Government-provided initial trainings:

Explosive Detector and/or X-Ray Operator Training (Section H.7.5) Chemical and/or Biological Awareness and Countermeasures Briefing (Section H.7.6) Closed Circuit Television (CCTV) Operator Training (Section H.7.7)

EXHIBIT F – Holidays Although this contract does not provide separate hourly rates for overtime, holiday, or premium pay, the Government recognizes the following holidays for which the Contractor may have to pay its employees premium pay. Those Contractor employees who are either United States citizens or hired in the United States may be entitled to premium pay for U.S. holidays only, and Contractor employees who are neither United States citizens nor hired in the United States shall be entitled to only those holidays recognized by Bern, Geneva, or Zurich.

NEW YEAR'S DAY (U.S., SWISS)

January 1

SAINT BERCHTOLD DAY (SWISS)

January 2

MARTIN LUTHER KING, JR.'S BIRTHDAY (U.S.)

3rd Monday January

WASHINGTON'S BIRTHDAY (U.S.)

3rd Monday February

GOOD FRIDAY (SWISS)

Friday before Easter

EASTER MONDAY (SWISS)

Monday following Easter

ASCENSION DAY (SWISS)

6th Thursday following Easter

WHIT MONDAY (SWISS)

8th Monday following Easter

MEMORIAL DAY (U.S.)

Last Monday in May

INDEPENDENCE DAY

July 4

SWISS NATIONAL DAY (SWISS)

1st Monday in September

LABOR DAY (U.S.)

1st Monday in September

JEUNE GENEVOIS (Geneva only)

Thursday following the first Sunday of September

COLUMBUS DAY (U.S.)

2nd Monday in October

VETERANS DAY (U.S.)

3rd Thursday in November

THANKSGIVING DAY (U.S.)

3rd Thursday in November

CHRISTMAS (U.S., SWISS; Dec 25 = Saturday)

Nearest Friday or Monday to Dec 25

ST. STEPHEN'S DAY (SWISS)

The Day after Christmas, or soonest non-holiday weekday

EXHIBIT G – RESERVED

EXHIBIT H - Language Skill Level Descriptions Speaking

Spoken Proficiency The following proficiency level descriptions characterize spoken language use. Each of the three "base levels" implies control of any previous "base levels" functions and accuracy. The examples given here illustrate, but do not exhaustively describe, either the skills a person may possess or situations in which he/she may function effectively.

Unless otherwise specified, the term "native speaker" refers to native speakers of a standard dialect.

Speaking Level S-0 (No Proficiency)

· Unable to function in the spoken language

· Oral production is limited to occasional isolated words

· Has essentially no communicative ability

Speaking Level S-1 (Elementary Proficiency)

· Able to satisfy minimum courtesy requirements and maintain very simple face-to-face conversations on familiar topics

· A native speaker must often use slowed speech, repetition, paraphrase, or a combination of these to be understood by this individual

· Similarly, the native speaker must strain and employ real-world knowledge to understand even simple statements/questions from this individual

· This speaker has a functional, but limited proficiency

· Misunderstandings are frequent, but the individual is able to ask for help and to verify comprehension of native speech in face-to-face interaction

· The individual is unable to produce continuous discourse except with rehearsed material

Examples:

1. Structural accuracy is likely to be random or severely limited

2. Time concepts are vague

3. Vocabulary is inaccurate, and its range is very narrow

4. The individual often speaks with great difficulty

5. By repeating, such speakers can make themselves understood to native speakers who are in regular contact with foreigners but there is little precision in the information conveyed

6. Needs, experience, or training may vary greatly from individual to individual; for example, speakers at this level may have encountered quite different vocabulary areas

7. However, the individual can typically satisfy predictable, simple, personal and accommodation needs; can generally meet courtesy, introduction, and identification requirements; exchange greetings; elicit and provide, for example, predictable and skeletal biographical information

8. He/she might give information about business hours, explain routine procedures in a limited way, and state in a simple manner what actions will be taken

9. He/she is able…